IT Solutions Apprentice
We’re looking for a dynamic and motivated individual to join our team as an IT Software Support Apprentice. The role involves first-line support, answering calls, assisting clients, and learning our software to provide training and configuration support. An understanding of IT systems and software and the ability to problem-solve required.
Role
Key Responsibilities:
- Act as the first line of support, answering calls and responding to client queries in clear, professional English.
- Assist in providing technical and software support to clients and internal users.
- Learn and understand our software products in depth to provide effective user training and support.
- Create and manage system configurations as part of client setup and ongoing maintenance.
- Train users on how to use the software effectively and resolve basic technical issues.
- Log, track, and resolve support requests in a timely and professional manner.
- Collaborate with the development and support teams to improve user experience and system performance.
Requirements:
- Basic understanding of IT systems, software, and troubleshooting.
- Excellent communication skills with the ability to speak and write in fluent, professional English.
- Strong problem-solving and interpersonal skills.
- Ability to grasp new technologies and workflows quickly.
- Positive attitude, attention to detail, and ability to work as part of a team.
Training
Level IT Solutions Technician Apprenticeship standard qualification
Online training supported by our dedicated tutors.
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- LEARNING FOR FUTURES LTD
- Working Week
- Monday 9:00 5:00 Tuesday 9:00 5:00 Wednesday 9:00 5:00 Thursday 9:00 3:00
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 7th November 2025
- Start Date
- Monday, 10th November 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Initiative
- Basic knowledge of IT systems
- Ability to learn new software
- Create/ manage configurations
- Willingness to learn
- MS Office
Qualifications
- English GCSE, grade (Grade A-C or 4-9) (Essential)
- Maths GCSE, grade (Grade A-C or 4-9) (Essential)
About the Employer
Wise Origin
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
- Company
- Wise Origin
- Location
- 14 Cumberland Avenue, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £11,778 to £19,047.60 a year
- Posted
- Company
- Wise Origin
- Location
- 14 Cumberland Avenue, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £11,778 to £19,047.60 a year
- Posted