11 of 11 Incident Management Jobs in Berkshire

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat issues ...

Major Incident Manager & Incident/Change Analyst | Wokingham | 6-12 Month Contract We are supporting a leading consultancy in securing an experienced Major Incident Manager to join a large-scale utilities programme. This is an excellent opportunity to take ownership of high-priority incidents while also supporting … Change Management activities during quieter operational periods. You'll lead critical incident resolution, coordinate cross-functional technical teams, facilitate stakeholder communications and drive continual service improvements across a complex IT environment. Key Skills Major Incident Management (P1/P2) ITIL Incident, Change & Problem Management ...

Keep Critical Services Running When It Matters Most At Incite Insight, we believe great Major Incident Managers are more than process experts - they're calm under pressure, trusted by stakeholders and able to bring technical teams together to restore services quickly and effectively. We're working with a well … established organisation that relies on a high-performing IT operations function and we're looking for an experienced Major Incident Manager on contract who will play a key part in their team. If you enjoy taking ownership of major incidents, leading technical discussions and making a real difference ...

cybersecurity function & environment at NIST CMMi level 3 and above). As a Customer Information Security Manager, you will ensure effective delivery of security management for our customer accounts, through stakeholder management, contractual compliance, contract governance and security incident management, including, support and mentoring … live service delivery for your allocated customers Perform workshops and present Information Security services to significant key account customers in accordance with key account management or Sales Team Ensure and support the liaison to customer stakeholders and internal delivery units in the case of escalations or security incident ...

Months (Initially) Ir35 - Inside (Must use an umbrella company) What will you do: Provide triage, analysis, and resolution of network incidents End-to-end incident management, bringing in additional skilled resources as required Engage or defer to other technical teams as required in resolution of incidents … major incident manager (MIM) when incident impact warrants it Provide timely updates to stakeholders or incident manager during incidents Hands on troubleshooting and configuration of networking equipment including Cisco, Meraki, and others as required Participate in global on-call rotation, including some weekend requirements Leverage network management ...

Your role will involve oversight of shift's Security Operators providing security monitoring services, performing initial investigation of potential threats by use of Security Incident and Event Management (SIEM) tooling, and monitoring the SIEM tooling for faults. Working as part of an on-site 24x7 shift team … will contribute to maintaining the confidentiality, integrity, and availability of our customer's services by performing routine security incident management to identify, prioritise, and elevate potential threats. Your transferable skills and experience: Experience in cyber security. Technical leadership. Good communication. Technical skills in an enterprise IT area (e.g. ...

Single Point of Contact (SPOC) for electronic security service issues Log, categorise, and prioritise Incidents, Service Requests, and Events Provide first-line Incident diagnosis and resolution Escalate unresolved Incidents in line with Service Desk escalation procedures Support CCTV, access control, intruder alarm, and intercom systems Ensure SLA compliance … accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual Service Improvement Participate in team meetings and actively contribute towards the business’ activities Strive to maximize personal development and performance and take active part in performance ...

Linux environments Supporting virtualisation platforms and enterprise hosting solutions Working with Kubernetes/OpenShift container platforms Monitoring system performance, availability and resilience Supporting incident management, troubleshooting and service improvements Contributing to automation and Infrastructure-as-Code initiatives using tools such as Terraform, Ansible or PowerShell Supporting secure infrastructure ...

defined processes. Oversee Security Operators during shift activities. Identify and report faults within monitoring tools. Support continuous security monitoring across a 24x7 operation. Follow incident management processes to ensure timely response. Level 1 Cyber Security Analyst Skills and Experience Experience within cyber security or security operations environments. Strong ...

monitoring, alerting and observability across cloud environments Working alongside Software, Platform, Cloud and Security Engineers to improve reliability and operational excellence Contributing to post-incident reviews and driving continuous service improvements Supporting containerised workloads using Kubernetes and Docker What we're looking for You'll ideally have experience … Production Engineering, Cloud Operations or NOC environment with exposure to: Linux systems administration AWS cloud infrastructure Kubernetes and Docker Production support and incident management Python, Bash or Go scripting Monitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk or CloudWatch Networking fundamentals including DNS, TCP/ ...

duplication, and support maintainable, secure and high-performing systems. Improve delivery capability through platform reliability and DevOps maturity Continuously strengthen deployment pipelines, observability, alerting, incident response, recovery procedures and operational readiness across Field Ops engineering teams. Manage stakeholders and maintain clear communication Build trusted relationships across product, operations, delivery … complex engineering environment. Strong hands‐on experience in at least one core programming language, with a language‐agnostic approach to hiring. Expertise in API management, integration patterns, event‐driven architecture and microservices. Detailed knowledge of AWS platforms, tools and design approaches. Knowledge of Amazon Connect and contact centre engineering ...