1 to 25 of 34 Customer Service Jobs in Birmingham

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

suppliers to drive growth, prioritise payments, and maintain quality standards. Communicate clearly and confidently with stakeholders, providing concise updates and effective reporting. Bring strong customer service skills, high attention to detail, and a continuous improvement mindset. You will have excellent strong customer service skills, attention ...

looking to appoint a Regional Business Development Manager/Account Manager . This role offers a genuine opportunity to build meaningful customer relationships in a sector where face-to-face engagement has historically been limited, with strong support from an established brand and operational infrastructure. The Opportunity This … balanced, field-based sales role , with an even split between developing existing customer accounts and winning new business within your region. You will take ownership of an established portfolio while also proactively identifying and converting new customers, using a consultative, service-led approach. The focus is firmly ...

role , focused on solution design, roadmap ownership, and delivery leadership across core Dynamics 365 modules, with particular emphasis on D365 Finance and D365 Field Service . Contract Details Rate: Up to £650 per day IR35: Outside IR35 Length: Initial 6 months (extensions likely) Start: ASAP Role Responsibilities … technical Solution Architect for Dynamics 365 Own solution design, roadmap definition, and end-to-end delivery Lead architecture across D365 Finance and D365 Field Service Translate business and technical requirements into scalable D365 solutions Drive design decisions through build, test, and deployment phases Work closely with internal teams ...

been completed and proactively seek new knowledge from other departments through open dialogue. Using trained knowledge provide product and application advice to all customer groups or pass on to suitable technical support in good time, ensuring customer service follow up communication. Ensure customer relationship knowledge … external teams. Attendance to trade shows, corporate events, displays and meetings as and when required. Identify improvements that can be implemented to enhance the customer experience, the supplier experience and the profitability of the business. Responsible for ensuring SPA agreements are adhered to and associated account managers are updated ...

support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. Maintain accurate records of work completed, parts used, and updates within service management systems. Ensure excellent customer service and communication at all times. Travel to various customer locations across the UK as required. … with hands-and-feet network support, including switch replacements, patching, and hardware swaps. Strong problem-solving ability and confidence working independently. Excellent communication and customer-facing skills. Desirable Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh). Experience working in multi-site field service roles. ...

support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. Maintain accurate records of work completed, parts used, and updates within service management systems. Ensure excellent customer service and communication at all times. Travel to various customer locations across the UK as required. … with hands-and-feet network support, including switch replacements, patching, and hardware swaps. Strong problem-solving ability and confidence working independently. Excellent communication and customer-facing skills. Desirable Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh). xohmjla ...

Support Analyst into a highly regarded IT support team. This is a 1st line role supporting around 1200 users, with a strong emphasis on customer service, process, and getting things right first time. You'll be joining a stable, collaborative service desk where quality matters, ITIL … environment - Microsoft-first environment (Hybrid Azure/on-prem) Intune, Defender, M365, AD & Entra Cyber Essentials Plus certified, security-driven culture Structured ITIL-based service desk What we're looking for Experience working within a 1st line or service desk environment Experience working within a charity ...

Opportunity Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System). As a Customer Support Consultant, you will … with any day-to-day queries, helping to trouble shoot problems, and providing client training. Your responsibilities will include: Providing clients with an excellent customer service via phone, email, and webchat. Diagnosing and finding solutions to customer queries in a timely, professional manner. Developing relationships with stakeholders ...

Title: Internal Sales Support Location: BirminghamSalary: £30,000 We're looking for a proactive and customer-focused Internal Sales Support professional to join a busy and growing sales team based in Birmingham. This role is vital to the smooth running of the sales function, providing day-to-day support … sales team while delivering excellent service to customers. If you're organised, personable, and enjoy working at the heart of a commercial operation, this is a great opportunity to develop your career in sales support. The Role Reporting into the Sales Support Manager, you'll play a key role ...

performance. THE ROLE You will provide Level 2 deskside and on-site support within a ticket-driven environment, taking ownership of incidents and service requests from logging through to resolution. Key responsibilities include: Providing Level 2 deskside support in a ticket-based IT support environment . Managing and resolving … incidents and service requests within agreed SLAs. Troubleshooting, laptops, desktops, and peripherals. Performing device builds, swaps, upgrades, and replacements. Updating tickets with clear, accurate resolution notes. Escalating unresolved issues to 3rd line teams where appropriate. Supporting users both remotely and on-site. Maintaining clear technical documentation and handover notes. ...

Exceptional communication skills, with the ability to tailor technical details for stakeholders at all levels. • A detail-oriented approach with a strong focus on customer service and building end-user relationships. Contact Nik Stoate at Venn Group for more information ...

Overview: We are currently recruiting an experienced Service Engineer on behalf of our client, a leading injection moulding machine supplier to join their established team. Remit: As a Service Engineer you will have a strong electro-mechanical maintenance or service engineering background with several years experience working … with injection moulding machinery. This role will suit either current or previous experienced Service Engineers or Maintenance Engineers looking to move into a Service Engineer role. All applicants must be electro-mechanically experienced and have a good working knowledge of hydraulics & pneumatics. Responsibilities: As a Service Engineer ...

execute a strategic business development plan to identify and secure new business opportunities. Proactively manage and grow a portfolio of key accounts, ensuring exceptional service delivery and maintaining strong client relationships. Conduct market research to identify potential clients, understand market trends, and stay ahead of competitors. Prepare and deliver … prospective clients. Negotiate contracts, pricing, and terms with new and existing clients, ensuring alignment with company objectives. Collaborate with internal teams, including operations and customer service, to ensure client needs are met effectively. Monitor and report on sales performance, market conditions, and client feedback, providing insights to senior ...

ODFs (Optical Distribution Frames), splitters, and related infrastructure in exchanges. Conduct fault diagnosis, rectification, and testing on fibre and associated network elements to restore service quickly. Ensure all work complies with NG Bailey and UK working practices, safety protocols (including manual handling, working at height where applicable, and exchange … systems, and reporting (e.g., via mobile devices or exchange logging). Collaborate with internal teams, partners, and UK stakeholders to coordinate access to minimise service impact. Participate in planned engineering works and out-of-hours shifts as required to support 24/7 network availability. What we're looking ...

selling points and benefits. Cross-sell software and website solutions to existing clients. Research the market and feed back opportunities to Sales and Marketing. Customer Service: Build strong, trusted client relationships. Understand client needs to provide tailored solutions. Listen and respond to objections, ensuring a positive customer ...

pipeline through lead generation, referrals, and conversions. Collaborate effectively: Work seamlessly with internal teams, including the field-based development management team, to ensure excellent customer service and efficient lead follow-up. You Bring Proven sales record: Demonstrated ability to achieve and exceed sales targets, with experience ...

needs of our client facing project delivery teams Embedding a strong controls and risk management approach within your work. Empathetic approach to delivery and customer service The skills you'll need: Demonstrable experience working with B2B contracts Good level of knowledge of contracts will be essential in being ...

strategic engagement Engaging with clients to understand their goals and recommend tailored training solutions Achieving sales targets and KPIs while delivering best-in-class customer service Experience That Will Help You Succeed: Previous consultative B2B business development experience Exposure to solution-based selling Ability to engage with informed … Prior IT or technology experience (a big advantage!) Confidence data mining and building your own prospect lists Experience using CRM systems Background in a customer-focused environment If you’re serious about sales, want ownership, and like the idea of helping grow a modern IT and cyber services business ...

role where you’ll nurture existing clients, respond to warm enquiries, and help customers find the right solutions. If you're motivated by great service, building trust, and earning strong commission without the hard sell, this could be the perfect next step. What you’ll be doing: Managing … developing a portfolio of European clients, primarily through inbound enquiries and warm outreach. Responding quickly to customer requests, providing quotes, product information, and delivery updates. Identifying opportunities to up-sell, cross-sell, and expand accounts. Following up on leads generated by marketing campaigns, exhibitions, and digital activity. Supporting field ...

Knowledge of the Traffic Management Act and New Road & Street Works Act (Desirable) Good planning, organisational and accuracy ability. Good decision-making, communication and customer service skills Good knowledge of the Midland network (Desirable) Proficient in MS Office applications About us. Here at National Highways, we manage … keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond ...

This role is ideal for an analytical individual with exceptionally strong client relationship experience. You will be focused on delivering the highest level of service and innovative ways to improve processes. You will also work collaboratively with other departments within the business. You will be: Managing all incoming queries … clients Applicants will have previous relevant experience including managing client expectations and relationships and working across multiple systems. You will have excellent strong customer service skills, attention to detail and reporting ability. Katie Bard is acting as an agency and is an equal opportunity employer ref:#64 ...

role where you’ll nurture existing clients, respond to warm enquiries, and help customers find the right solutions. If you're motivated by great service, building trust, and earning strong commission without the hard sell — this is the perfect next step. What you’ll be doing: Managing and developing … portfolio of European clients, primarily through inbound enquiries and warm outreach . Responding quickly to customer requests, providing quotes, product information, and delivery updates. Identifying opportunities to up-sell, cross-sell, and expand accounts . Following up on leads generated by marketing campaigns, exhibitions, and digital activity. Supporting field ...

role where you’ll nurture existing clients, respond to warm enquiries, and help customers find the right solutions. If you're motivated by great service, building trust, and earning strong commission without the hard sell — this is the perfect next step. What you’ll be doing: Managing and developing … portfolio of European clients, primarily through inbound enquiries and warm outreach . Responding quickly to customer requests, providing quotes, product information, and delivery updates. Identifying opportunities to up-sell, cross-sell, and expand accounts . Following up on leads generated by marketing campaigns, exhibitions, and digital activity. Supporting field ...