19 of 19 Customer Service Jobs in Birmingham

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your ...

join their busy internal sales team. The company works with a nationwide network of independent retail partners and has built a strong reputation for customer service and product expertise within its sector.This is a varied and fast-paced role where you will support the external sales team while … existing customers and helping to drive sales growth. The successful candidate will play a key role in ensuring customers receive a high level of service while identifying opportunities to increase revenue. Key Responsibilities Supporting the Area Sales Manager in developing sales within an assigned region. Making regular outbound calls ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

part of the wider operations function, the Licensing Operations Specialist will use product licensing knowledge and commercial understanding to: Produce accurate and compliant customer quotations Support customer order processing Manage vendor-specific processes Ensure smooth end-to-end delivery across the sales cycle Key Responsibilities … Specialist for Microsoft software and other relevant vendors Maintain up-to-date knowledge of licensing rules, pricing structures and vendor programmes Support qualification of customer requirements alongside sales teams Ensure pricing structures and banding are appropriate at customer level Produce professional, customer-facing quotations with supporting documentation ...

critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront … Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part ...

Graduate Sales London And Birmingham 2026 Start Dates Released Established in 1988, Spitfire is a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony … cybersecurity solutions to over 5,000 business customers, many of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed ...

Knowledge of Microsoft technology stack, Windows 10 or above, Active Directory, The Microsoft 365 platform including Exchange Online, Teams and Intune · Telephony Systems · Strong customer service skills and the ability to communicate clearly with users · Good problem-solving skills, attention to detail and the ability to prioritise tasks ...

join their IT Department in Birmingham (hybrid working available). By combining industry expertise with innovative technology, they aim to streamline operations, enhance customer journeys, and stay at the forefront of digital transformation in travel. As an AI & Automation Executive, you will support the development and implementation of artificial … intelligence and automation solutions to improve business efficiency, customer service, and decision-making processes. JOB DESCRIPTION AI & Automation Development Assist in designing and implementing AI-driven solutions (e.g., chatbots, recommendation engines) Support automation of repetitive business processes (e.g., booking workflows, reporting) Help integrate AI tools with existing systems ...

Operator, you will be the first point of contact for all maintenance and facilities-related queries. You will play a key role in ensuring service requests are logged, tracked, and resolved efficiently while delivering excellent customer service. Key Responsibilities: Handling incoming calls and emails from clients and site … Providing regular updates to stakeholders General administrative duties to support the FM team What We're Looking For: Previous experience in a helpdesk, customer service, or FM environment (preferred) Strong communication and organisational skills Ability to work in a fast-paced environment Good IT skills, including experience with ...

working irregular hours and overnight stays when required, with prior notice About us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making … where the role will allow. 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns ...

strategic engagement Engaging with clients to understand their goals and recommend tailored training solutions Achieving sales targets and KPIs while delivering best-in-class customer service Experience That Will Help You Succeed: Previous consultative B2B business development experience Exposure to solution-based selling Ability to engage with informed … Prior IT or technology experience (a big advantage!) Confidence data mining and building your own prospect lists Experience using CRM systems Background in a customer-focused environment If you’re serious about sales, want ownership, and like the idea of helping grow a modern IT and cyber services business ...

business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will include … Audio Visual, Public address & Voice Alarm systems Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Understanding site plans, to allow installs to take part based on site survey documentation. Reactive call outs to site, with ...

liaising with third-party providers. Your expertise in Salesforce development will be instrumental in enabling our teams to deliver the highest possible level of customer service and student experience. Become a Trailblazer in Our Salesforce Ecosystem: Leverage your Salesforce development prowess to drive continuous platform improvements and enhancements. ...

role would suit someone who enjoys a varied workload, working across different commercial environments, and takes pride in delivering high-quality work and good customer service. The Role As a Fire & Security Engineer, you'll be responsible for installing, servicing, and maintaining a range of fire and security systems ...

role where you’ll nurture existing clients, respond to warm enquiries, and help customers find the right solutions. If you're motivated by great service, building trust, and earning strong commission without the hard sell, this could be the perfect next step. What you’ll be doing: Managing … developing a portfolio of European clients, primarily through inbound enquiries and warm outreach. Responding quickly to customer requests, providing quotes, product information, and delivery updates. Identifying opportunities to up-sell, cross-sell, and expand accounts. Following up on leads generated by marketing campaigns, exhibitions, and digital activity. Supporting field ...

implementations and ensure quality standards are met. Troubleshoot issues and ensure that project plans are running to the required timelines and within budget. Resolve customer support issues by working with clients directly and collaborating with internal teams (such as product, sales, and support) on a range of pre-sales … English (additional European languages such as French, German, or Swedish are a strong plus), with the ability to deliver the highest level of customer service. Experience in software implementation, technical consulting, or client-facing technical support is preferred but not mandatory. Familiarity with e-invoicing, ERP systems, or compliance ...

SharePoint. Log, update, and manage support requests using ticketing systems such as Autotask and Halo, ensuring accurate documentation and a clear audit trail. Support service level agreements (SLAs) by responding to tickets promptly and escalating issues when required. Provide technical support to internal users and external customers via phone … Closing Date Tuesday, 31st March 2026 Start Date Wednesday, 1st April 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Logical Team working Qualifications English GCSE, grade 5 (Essential) Maths GCSE, grade 4 (Essential) About the Employer HUBTEL ...

Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within the local council's Customer Services team. We're seeking a Lead Business Analyst to join a high-impact initiative focused on improving services and delivering cost savings across … organisation. This is a fantastic opportunity to play a strategic role in shaping the future of public service delivery in Birmingham, leading business analysis across complex, enterprise-scale change. About the Role:As the Lead Business Analyst, you will: Develop and lead the business analyst community, setting standards ...

Location: Birmingham Salary: £35,000 – £37,000 DOE + Benefits Hours: 37.5 hours per week The Service Desk Team Lead role: My client is looking for a Service Desk Team Lead to help deliver outstanding service to their customers. Assist with operational Service Desk cover during … busy periods. Identifying and reporting escalations and major client issues Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a small team of Service Desk Technicians. Skills and Experience: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. ...