1 to 25 of 35 Customer Service Jobs in Birmingham

Director of Customer Services The Company: National provider of full fibre networks and connectivity solutions One of the fastest growing infrastructure businesses in the UK Approaching unicorn status £1bn+ valuation UK based, owned and founder led Enterprise B2B and wholesale specialists The Role: The Customer Services Director … strategic leadership role responsible for championing customer services and service delivery across the organisation. They will manage the service delivery, customer service, and support teams, overseeing onboarding, escalations, and renewals. They will also manage customer-side projects including offnet and multisite installations. The Customer ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

Service Desk Analyst Location: Birmingham | Full-Time | Deliver IT support at scale. Join a global leader. Compass Group PLC is a £22.9 billion global organisation and the world’s largest provider of food and support services. Operating across seven key sectors—including healthcare, education, defence, and major sports venues … millions of people every day across a wide variety of environments. As our technology function continues to grow, we’re now looking for a Service Desk Analyst to join our Digital & Technology team in Birmingham. In this fast-paced role, you’ll be the first line of IT support ...

Core Systems Optimisation Team Service Desk handles everything from individual technical problems to system outages relating to the university’s core systems footprint. The apprentice will learn how to analyse new issues and requests. Taking phone calls from users, helping them in-person, using online live chat … based contact form. Role · Providing first line support on all core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately in the IT Service Management tool. · Identifying trends within recent and ongoing issues by monitoring incoming incident records ...

access, including creation of accounts, modification of user permissions, and removal of accounts of staff leaving the Agency. Ensuring the provision of support and service to all customers during scheduled hours. Undertake Appropriate system and service Monitoring and Auditing to ensure service state and availability. To maintain … should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements. Essential role criteria Formal technical qualification (e.g. MCP, MCSA\E) or equivalentrelevant experience in a similar senior engineer role Demonstrable PowerShell scripting/ ...

Service Delivery Coordinator Location: Quinton, Birmingham Salary: £28,000 - £30,000 Were looking for a Service Delivery Coordinator to come and join our team at our SCG Midlands office in Quinton, Birmingham. You will be coordinating new installation projects, moves and changes for existing and new customers. … Documenting all billing information for accounts to ensure the project can be billed correctly and the Project closed. Provide regular Project updates to the customer to ensure a high level of customer service is provided. Skills & Experience: Previous telecoms experience is desirable but not essential. Knowledge ...

with mentoring responsibility ABOUT THE CLIENT We're supporting a well-established, people-focused IT services organisation delivering high-quality support to a varied customer base. They're known for their approachable culture, strong technical standards, and commitment to continuous improvement, providing a great environment for someone who enjoys … Supportive team culture with a strong focus on development Exposure to modern workplace technologies (Microsoft stack/endpoint management) Opportunity to mentor and influence service desk standards and processes Stable, onsite role with variety across users, devices, and issues THE SENIOR HELPDESK ENGINEER ROLE As a Senior Helpdesk Engineer ...

trusted provider of innovative EPOS (Electronic Point of Sale) systems, delivering cutting-edge software and hardware solutions to help businesses streamline operations, improve customer experience and increase efficiency. Supporting clients across the retail and hospitality sectors, we pride ourselves on our customer-focused approach, industry expertise and commitment … Responsibilities: Identify, qualify and pursue new business opportunities Build, develop and maintain strong client relationships Use CRM software to manage sales activities and customer interactions Deliver engaging presentations and product demonstrations Collaborate with internal teams to ensure seamless sales handovers Attend trade shows, networking events and industry exhibitions Provide ...

Answering incoming calls, emails, tickets and web chats from clients regarding IT issues Incident Logging: Accurately logging details of faults and requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: - Password resets and account unlocks - Software installation and Microsoft Office/365 queries … Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction Learning: Dedicating 20% of your working ...

Support Desk Engineer (MSP experience required) – Birmingham/Hybrid £30,000-£35,000 A well established and fast-growing Managed Service Provider are on the market for an IT Support Desk Engineer to join their growing technical team. This role focuses on delivering a wide range of client projects … Technical Manager, taking responsibility for resolving issues that arise. This is ideal for someone who enjoys a mix of technical work, planning and customer interaction. Key Skills • 3+ years experience in team-based Technical Support role (ideally with an MSP) • Able to raise, update & resolve issues reported to Support ...

roles Solid knowledge of Windows 10/11, Microsoft 365, and enterprise applications Basic networking knowledge and experience with Active Directory Excellent communication and customer service skills This is a great opportunity to work onsite with a respected company. If this opportunity is for you please dont hesitate ...

Responsibilities & Deliverables: • Process corrects and timely salary payments to designated payroll areas across our clients and provide a specialist payroll service to same. • Provide specialist payroll subject matter support and advice to the broader payroll department, including understanding the impact of legislation changes and the ability to complete manual … payroll calculation and comprehensive, detailed pay slip explanations. • Manage central payroll function processes in order to support payroll team members and key payroll service delivery. • Ensure compliance with relevant regulatory region legislation in respect of processing of all payments to employees, as well as income tax, National Insurance/ ...

Overview: We are currently recruiting an experienced Service Engineer on behalf of our client, a leading injection moulding machine supplier to join their established team. Remit: As a Service Engineer you will have a strong electro-mechanical maintenance or service engineering background with several years experience working … with injection moulding machinery. This role will suit either current or previous experienced Service Engineers or Maintenance Engineers looking to move into a Service Engineer role. All applicants must be electro-mechanically experienced and have a good working knowledge of hydraulics & pneumatics. Responsibilities: As a Service Engineer ...

Documenting all billing information for accounts to ensure the project can be billed correctly and the Project closed. Provide regular Project updates to the customer to ensure a high level of customer service is provided. Skills & Experience: Previous telecoms experience is desirable but not essential. Knowledge ...

management concepts and associated tool usage. Good interpersonal skills; effective team player. Ability to write functional and technical specifications. Strong decision-making skills and customer service skills. Ability to work on several initiatives, production issues, etc. while meeting committed development delivery dates and managing individuals/teams ...

will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. The contract is offered outside IR35 on an initial six-month basis with scope to run. The role is hybrid, predominantly home based ...

Field Based) Location: Central Birmingham & West Midlands (covering East/West Midlands) Contract: Full-Time Are you a proactive individual with a background in customer service and a foundation in IT support? We are looking for a Mobile Technician to join our field team, providing vital technical support … Support. What We Are Looking For While technical knowledge is important, we prioritise communication and reliability . You will be the face of our service on-site, often working in sensitive or high-pressure environments. Customer Excellence: Proven experience in face-to-face roles with the ability ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £27k basic salary ...

very latest 'Full Fibre' to homes and businesses across the nation. With broadband speeds of up to 2000Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Job Overview We now seek ...

call-out rota (paid generously) Fault finding and diagnosing issues on a variety of commercial systems Providing a high level of customer service on client sites Ensuring all work meets industry regulations and internal procedures (Bonus) Supporting fire alarm-related tasks if experienced Requirements – Security Engineer: Strong technical ...

equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales ...

equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales ...

Provide quick, reliable first-line support across corporate and retail systems. Troubleshoot issues with payroll, retail equipment, applications, and more. Deliver excellent customer service with a confident, professional phone manner. Stay organised and work efficiently in a busy help desk environment. What You’ll Bring Previous 1st Line ...

rapport with customers Confirming orders Raising new sales orders Chasing direct deliveries Chasing stock orders Liaising with all departments in the business Providing excellent customer service to all our customers Quoting customers Assisting with account mapping Calling customers and fielding sales enquiries Providing cover for sales team Attending … customer meetings when required Assisting the sales team achieve targets set within the business To succeed in this role, you will need to have the following: Sales Support or Sales Administration experience Technology or IT industry Experience would be beneficial A good telephone manner Good organisational skills Be proficient ...

your salary! Location: Aston, Birmingham - Hybrid working after a successful training period Job Type: Full-time, permanent An exciting opportunity has arisen for a customer-centric candidate who is fluent in French to join a prestigious client known for their strong reputation within the technology sector. The primary purpose … specification sheets. Attending sales meetings and training sessions. Required Skills & Qualifications: Fluent in English and French, both speaking and writing. Previous telephone-based customer service or sales experience is highly desirable. Confidence with telephone and email correspondence. Ideally from a technical or security background. IT competent. Ability ...