26 to 50 of 56 Customer Service Jobs in Birmingham

drive business efficiency, and enhance commercial outcomes across the European clientbase. The Opportunity: This is a key leadership role, responsible for enhancing commercial efficiency by streamlining internal operations, refining customer service functions, and driving and maximising the use of tools such as Salesforce and Talkdesk. You'll work closely with various departments to implement commercial initiatives that elevate … service standards and fuel revenue growth. Key Responsibilities: Champion improvements in sales and support operations through automation and industry best practices. Build and manage forecasting models, pipeline tools, and performance tracking systems. Roll out strategies aimed at revenue optimisation and superior customer engagement. Partner with regional teams to align local strategies across multiple European markets. Lead the enhancement … or a closely related field. A strong background in sales or commercial operations, ideally across Europe. Hands-on expertise with Salesforce, including workflow design and reporting. Solid understanding of customer support operations and automation platforms. Advanced analytical thinking with strong project and stakeholder management abilities. Proficiency with tools such as Salesforce, Talkdesk, Power BI, SAP, or similar systems. Desirable More ❯

providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we've grown to over 1,400 people across Europe and North … seeking a dedicated Senior Night Shift Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver … driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. What You Will Do: Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. Arrange European and domestic travel, including flights, car rentals, and hotels. More ❯

are carried out to a high standard and handed over to the client in a professional manner. Main Tasks and Responsibilities: Design and commission Audio-Visual solutions to meet customer requirements. Producing an equipment list of everything required for the solution specified. Produce schematics and technical documentation. Attending meetings with business development managers, acting as a technical expert Program … area, salary is £50k-£55k doe, plus car and benefits. Your skills and experience • Minimum of 2 years in a similar role. • Minimum of 2 years working in a customer facing role. • Good knowledge of AV technologies, including VC and UC. • An ability to communicate technical information to non-technical staff across all levels in a way that is … easy to understand. • High quality written and verbal communication. • Competent in MS Office and Visio. • Able to produce accurate schematics/technical drawings from customer requirements. • The ability to work under pressure and to timescales, often working on multiple projects simultaneously. Advantageous: • CTS, CTS-D or CTS-I qualification. • ECS certification. • Previous experience in an AV/IT role. More ❯

Senior AV Engineer Sheffield Up to £36,000 Your new role As one of our Senior Engineers, you will support our team of expert installation and service engineers. You will be responsible for ensuring adherence to our high standards of engineering work, mentoring and coaching the team to support our drive for continued improvement and excellence in AV integration. … business. Responsibilities Help us grow and improve our engineering team, fostering a culture of technical excellence and innovation. Oversee the offsite prefabrication, and installation of AV systems into our customer sites. Ensure compliance with industry standards and health and safety regulations. Assist with the development and implementation engineering best practices, processes, and documentation. Mentor junior engineers and support professional … teams. Troubleshoot complex technical issues and provide expert-level support when needed. Lead the onsite installation team to deliver our bespoke AV installations anywhere in the UK. Deliver great customer service and strive for 'right first time' engineering. Position yourself as an SME in one of our core technologies. Experience needed Extensive experience in the Audio-Visual industry More ❯

model lifecycle, responsible AI; familiarity with Intel AI tools an advantage. Digital Support/IT Support: Windows/macOS, O365/M365, ticketing, troubleshooting, networking basics, hardware/peripherals, customer service. Data: Excel, SQL, Python (Pandas), data cleaning, visualisation, basic analytics; Power BI/Tableau a plus. Confident online facilitator with excellent communication and pacing; able to engage beginners More ❯

busy Generator division. Youll play a key role in maintaining and repairing a range of generators from 20KVA to 500KVA, as well as other specialist equipment, delivering first-class service to customers both on-site and in the workshop. Mobile Generator Engineer - The Rewards Basic salary circa £42,000 (dependent on experience) Up to £50,000 OTE Overtime paid … provided Pension and healthcare package Mobile Generator Engineer - Requirements Electrically and mechanically qualified. Proven experience in servicing and repairing generators. Strong fault-finding skills (mechanical and electrical). Excellent customer service and communication skills. Ability to work independently and as part of a team. A commitment to high standards of safety and compliance. Mobile Generator Engineer - Responsibilities Service, maintain and repair generators and associated equipment. Carry out electrical and mechanical fault-finding. Identify and report machine damage accurately. Maintain comprehensive service and maintenance records. Communicate effectively with your Line Manager and customers to ensure work is completed to the highest standard. Work independently to troubleshoot and resolve technical issues on customer sites and in the More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £26k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

solutions. You will ideally need to have a good understanding of computer systems , mobile devices and other technical products Overview/To have the ability to: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues Follow standard procedures for proper escalation of unresolved … Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Manage equipment inventory, including booking … identify and eliminate errors. Install, configure, and maintain any related hardware. Tear down, rebuild, repair and refurbish hardware and goods for redeployment. Key Skills Required You will need excellent customer service and communication skills. Ability to diagnose and resolve hardware, firmware and software issues relating to all products Be well-versed in all aspects of computer systems configuration More ❯

any risks or potential issues. Documenting all billing information for accounts to ensure the project can be billed correctly and the Project closed. Provide regular Project updates to the customer to ensure a high level of customer service is provided. Requirements: Excellent knowledge of each telephony system processes, eg Splicecom, Wildix, Evonex, Gamma Horizon. Knowledge of placing More ❯

of data centre operations with opportunities for progression. Requirements: Self-motivated, well-organized, and capable of solo and team work. Experience with hand tools and working at height. Strong customer service skills and professional conduct. Willingness to travel and stay overnight as needed. Excellent communication and problem-solving abilities. Full, clean UK driving license (some travel by train More ❯

policies and regulations Stay up to date with latest features and best practices. Dynamics 365 Administrator -Requirements Proven experience of administering and developing Dynamics 365 CRM Modules: i.e. Sales, Customer Service, Project Operations Strong D365 administration experience including user management, security Strong business acumen and excellent stakeholder management skills Highly motivated for learning and self-improvement Knowledge of More ❯

policies and regulations Stay up to date with latest features and best practices. Dynamics 365 Administrator - Requirements Proven experience of administering and developing Dynamics 365 CRM Modules: i.e. Sales, Customer Service, Project Operations Strong D365 administration experience including user management, security Strong business acumen and excellent stakeholder management skills Highly motivated for learning and self-improvement Knowledge of More ❯

Training Partner, you will play a pivotal role in achieving our vision: Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers. Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential. Supportive Environment: We foster a culture where collaboration More ❯

accounts and permissions via Active Directory Travel between two Birmingham sites as required Requirements: Proven experience with Windows installation and configuration Strong knowledge of Active Directory Excellent troubleshooting and customer service skills Ability to work both independently and collaboratively across multiple locations What you need to do now If you're interested in this role, click 'apply now More ❯

accounts and permissions via Active Directory Travel between two Birmingham sites as required Requirements: Proven experience with Windows installation and configuration Strong knowledge of Active Directory Excellent troubleshooting and customer service skills Ability to work both independently and collaboratively across multiple locations What you need to do now If you're interested in this role, click 'apply now More ❯

Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB Customer Service Management CSM Sales Order Management SOM JBRP1_UKTJ More ❯

an on-call Rota Good written and verbal communication skills Capable of working in a team as well as on your own Ability to communicate effectively with clients Excellent customer service skills Experience with IP CCTV and Access Control systems is advantageous however not essential Advanced skills such as commissioning are advantageous however not essential What we offer More ❯

Provide support to end-users Manage/Implement systems updates/releases Ensure compliance Dynamics 365 Administrator - Experience Experience of admin/development in Dynamics 365 CRM Modules - Sales, Customer Service, Project Ops D365 - administration, user management, security, config Knowledge of power platform tools Database administration/Data management lifecycle The permanent opportunity for a Dynamics 365 will More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

shows, and engaging in relevant events. Foster strong relationships with current clients, ensuring their satisfaction and loyalty. Regularly communicate with clients to understand their evolving needs and identify additional service opportunities. Monitor of shipments (Export/Import) whiles providing updates to Clients Develop a comprehensive sales strategy delineating target markets, client segments, and revenue objectives. Formulate an action plan … comprising sales tactics, timelines, and milestones to meet or surpass revenue targets. Collaborate closely with internal teams, particularly operations and customer service, to ensure smooth on boarding for new clients. Oversee day-to-day operation of freight Transportation keeping movement efficient and minimised cost. Ideal Candidate: Freight Forwarding Experience Sales Experience Account Management Experience Business Development Planning Experience More ❯

on top of your salary! Location : Aston, Birmingham - Hybrid working after a successful training period Job Type : Full-time, permanent An exciting opportunity has arisen for a customer-centric candidate who is fluent in German to join a prestigious client known for their strong reputation within the technology sector. The primary purpose of this position is to manage client … and delivery expectations. Processing requests for specification sheets. Attending sales meetings and training sessions. Required Skills & Qualifications: Fluent in English and German, both speaking and writing. Previous telephone-based customer service or sales experience is highly desirable. Confidence with telephone and email correspondence. Ideally from a technical or security background. IT competent. Ability to create sales strategies and … with 5% match contributions. Paid time off for our Volunteering scheme. Employee Discounts Portal. Access to a 24/7 Employee Assistance Programme. Enhanced Maternity/Paternity Leave. Long Service Awards and value-based awards. Gym membership discounts. Regular appraisals and development plan. Continuous online and instructor-led training & development. Opportunities to grow your career with us. To apply More ❯

impressive £10,000 on top of your salary! Location : Birmingham, Hybrid working after a successful training period Job Type : Full-time, permanent An exciting opportunity has arisen for a customer-centric candidate who is fluent in German to join a prestigious client known for their strong reputation within the technology sector. The primary purpose of this position is to … and delivery expectations. Processing requests for specification sheets. Attending sales meetings and training sessions. Required Skills & Qualifications: Fluent in English and German, both speaking and writing. Previous telephone-based customer service or sales experience is highly desirable. Confidence with telephone and email correspondence. Ideally from a technical or security background. IT competent. Ability to create sales strategies and … with 5% match contributions. Paid time off for our Volunteering scheme. Employee Discounts Portal. Access to a 24/7 Employee Assistance Programme. Enhanced Maternity/Paternity Leave. Long Service Awards and value-based awards. Gym membership discounts. Regular appraisals and development plan. Continuous online and instructor-led training & development. Opportunities to grow your career with us. To apply More ❯

on top of your salary! Location : Aston, Birmingham - Hybrid working after a successful training period Job Type : Full-time, permanent An exciting opportunity has arisen for a customer-centric candidate who is fluent in German to join a prestigious client known for their strong reputation within the technology sector. The primary purpose of this position is to manage client … and delivery expectations. Processing requests for specification sheets. Attending sales meetings and training sessions. Required Skills & Qualifications: Fluent in English and German, both speaking and writing. Previous telephone-based customer service or sales experience is highly desirable. Confidence with telephone and email correspondence. Ideally from a technical or security background. IT competent. Ability to create sales strategies and … with 5% match contributions. Paid time off for our Volunteering scheme. Employee Discounts Portal. Access to a 24/7 Employee Assistance Programme. Enhanced Maternity/Paternity Leave. Long Service Awards and value-based awards. Gym membership discounts. Regular appraisals and development plan. Continuous online and instructor-led training & development. Opportunities to grow your career with us. To apply More ❯

on top of your salary! Location : Aston, Birmingham - Hybrid working after a successful training period Job Type : Full-time, permanent An exciting opportunity has arisen for a customer-centric candidate who is fluent in German to join a prestigious client known for their strong reputation within the technology sector. The primary purpose of this position is to manage client … and delivery expectations. Processing requests for specification sheets. Attending sales meetings and training sessions. Required Skills & Qualifications: Fluent in English and German, both speaking and writing. Previous telephone-based customer service or sales experience is highly desirable. Confidence with telephone and email correspondence. Ideally from a technical or security background. IT competent. Ability to create sales strategies and … with 5% match contributions. Paid time off for our Volunteering scheme. Employee Discounts Portal. Access to a 24/7 Employee Assistance Programme. Enhanced Maternity/Paternity Leave. Long Service Awards and value-based awards. Gym membership discounts. Regular appraisals and development plan. Continuous online and instructor-led training & development. Opportunities to grow your career with us. To apply More ❯

Holidays, Holidays including Christmas Multi Skilled Fire and Security Engineers required. To apply for this opportunity you must have or hold the following: • Fire alarm experience • Intruder Experience • Excellent customer service skills • CCTV IP Knowledge (Samsung and Dedicated Mics) • Access Control • Fault Finding experience • Ability to work by yourself and within a team • Full UK Driving license This … installation of fire systems, intruder, CCTV, and access control. Due to planned growth within the installation department. We are now actively looking to recruit an experienced Fire and Security Service Engineers covering Birmingham and surrounding areas. Benefits Include: • Company Vehicle • Fuel Card • Overtime Available • Mobile Phone • Call out Allowances • Generous Annual Leave, including Bank Holidays and Christmas If you More ❯