26 to 50 of 68 Customer Service Jobs in Birmingham

complex IT designs in business terms to internal and external decision makers Ensure all key processes for the team are documented and establish and embed a culture of continuous service improvement Manage a technical documentation library, advise users of these documents and communicate these with all user groups Develop, own, deliver and support technical designs and documents for the … Have a working knowledge of at least 2 of the following areas: Information and Data Management, Security, Application Management,ERPsystems,CRMsystems,Networkingand Microsoft Solutions Have an analyticalmindsetwithstrongproblem-solvingskills Excellent customer service, communication and presentation skills Location. The location for this role is 16 Summer Lane with at least 2 days a week spent in the office. How to More ❯

Learning Specialist you will play a pivotal role in achieving our vision: Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers. Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential. Supportive Environment: We foster a culture where collaboration More ❯

Service Desk Analyst (Tier 1) | Birmingham, fully-onsite | £255 a day inside IR35 | DV Clear Pigment are a Change & Transformation Consultancy that deliver critical and complex programs across the public sector. We are currently seeking Tier 1 IT Support Consultants to join our team, to help support our client's network of services across the UK. Our team will … work as part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Our consultants will be required to do the following: Communicate effectively with customers and third parties via telephone, email and video conference on a daily basis Logging of all Incidents, Service Requests, Problems … errors, troubleshooting and looking to establish lessons learnt Take ownership and responsibility of daily checks/tasks, ensuring they are accounted for and completed to a high standard Provide Service Announcements that are factual and timely as appropriate Importantly, all of our consultants must be able to work 12-hour shifts, covering a 24/7/365 rota. More ❯

members of the Technical & Client Experience teams or customers with requests for information & provide training if required. · Working with other members of the Client Experience Team to ensure all customer services are monitored and ensuring the team know when to escalate or action alerts. · Make recommendations to allow future proofing of IT Support services for the customer, whether … so that the IT & Telco teams are able to confidently support the customer. · Attend client sites to complete pro-active or reactive IT &Telco support tasks, as driven by customer or ticket demand. · Provide extensive and complex technical knowledge to our customers - Be the escalation point for the team, for more complicated faults, ensuring you’re sharing knowledge and … basic understanding for our customers · Work collaboratively within the team. Be pro-active when it comes to self-development especially with technical upskilling. · Responsible for accurately diagnosing and resolving customer faults within defined SLA's, identifying trends and repeat faults to get a final solution. · Ability to build, configure and maintain all customer solutions to a high standard More ❯

HGV City Flex Do you care about the environment and enjoy being outdoors? Do you enjoy problem solving and going above and beyond to offer the best quality service every time? Do you have a passion for speaking to people? If the answer to these questions is "yes, absolutely!" then this is the role for you! Everything You Need … to Know We have a new opportunity to join Severn Trent's Waste Customer Networks team covering the Central Birmingham region . This team is responsible for the inspection, maintenance, improvements, and repair of our waste network. The HGV City Flex Operative role involves working in a two-person team. You'll be responsible for resolving various issues and … providing excellent service to our customers. You'll work within communities, addressing issues such as blocked sewers, using vacuum, jetting, and blockage clearing equipment. The role operates on a shift pattern, including weekends and evenings, on a rotating schedule. Key Responsibilities Carrying out CCTV surveys of drainage systems to maintain, diagnose, and determine solutions. Liaising with other departments including More ❯

in public cloud). Ownership of process, documentation, and technical problems/issues (even when they are passed onto 3rd party suppliers for a final resolution). Working within Service Level Agreement (SLA) guidelines and responsible for making recommendations to change SLAs (if appropriate). Responsible for liaison with other members of the IT team to ensure that they … relevant issues. Manage calls and logging through the current Helpdesk/Knowledgebase System ensuring that all SLA, Training requirement, Hardware Analysis statistics are accurate. Effectively managing the Quality of Service of the network. Working on call 24 hours per day on a shared basis with other IT Engineers/Managers. Experience required: Proven experience working as a Network Engineer … and components VIP/SIP telephony systems (build, commission & support) Managing networks in cloud ITIL Methodology (of working to manage IT systems and services) Must have excellent stakeholder management, customer service and communication skills Contact: Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment More ❯

vision of an accident-free world. We are currently seeking an enthusiastic and detail-oriented individual to support our e-learning function by providing an effective and efficient administration service for e-learning operations in line with established procedures. Do you have Experience of Learning Management Systems and/or Microsoft Dynamics Strong customer service skills Excellent … working arrangements, as well as 33 days of annual leave (including bank holidays) and time off during our December office shut down. Plus, additional holiday based on length of service to recognise your commitment and dedication. Employee engagement : Enjoy a range of social activities such as escape rooms, drinks and dinners in the prestigious Edgbaston Village, coffee roulette with … colleagues, a lunchtime walking group, free tickets to the Botanical gardens and employee quizzes. We also celebrate our Employee of the Month and our long service awards. General: Enjoy free refreshments, together with free parking and a private garden in our central Birmingham location and participate in interactive staff days that make work more fun and engaging. Join our More ❯

dynamic ERP Project Manager to lead the integration of newly acquired businesses into their Microsoft Dynamics ERP system. This comprehensive system includes modules for CRM, sales, field services, and customer service, while also interfacing with key platforms such as Sage Intacct and Natural HR. Key Responsibilities: Review existing systems and processes of newly acquired businesses against standard workflows More ❯

Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We're the problem solvers, the magicians who transform … we are looking for: All backgrounds will always be considered and experience here is far more important, but we're specifically interested in Dynamics 365 and even more specifically, Customer Service. Required Experience: Dynamics online architecture, customisation and low-level implementation; for this role specific experience and knowledge in Customer Service is needed with the rest of … if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment - all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply More ❯

Solution Architect Salary: competitive depending upon experience + benefits Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. … we are looking for: All backgrounds will always be considered and experience here is far more important, but we're specifically interested in Dynamics 365 and even more specifically, Customer Service. Required Experience: Dynamics online architecture, customisation and low-level implementation; for this role specific experience and knowledge in Customer Service is needed with the rest of … if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment - all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply More ❯

Job Opportunity: Service Designer Location:Birmingham (Hybrid Work Pattern) Rate: £20.00-£25.00 per hour Based on Experience Contract Type:Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you passionate about designing services that truly meet user needs? We … re looking for a Service Designer to join our clients' Digital & Customer Services team and help shape the future of public services. What You'll Do: Design end-to-end service journeys based on user needs and organisational goals. Collaborate with multidisciplinary teams to prototype and test new service processes. Map service and user journeys … to identify transformation opportunities. Contribute to service design standards and community development. Use data and user research to inform and iterate service designs. What We're Looking For: Strong understanding of service design principles and user-centred design. Experience working in multidisciplinary teams to improve service delivery. Ability to prototype in various formats and visualise service More ❯

Job Opportunity: Lead Service Designer Location:Birmingham (Hybrid Work Pattern) Rate:£31.00-£38.00 per hour Based on Experience Contract Type:Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you ready to lead service design at scale? We … re looking for a visionary Lead Service Designer to shape the future of digital transformation across our clients' most complex services.What You'll Do: Set the strategic direction for service design across multiple programmes. Lead and grow a high-performing service design team and community. Champion service design at the leadership level and across the organisation. … Ensure quality and consistency in service design delivery. Drive innovation through prototyping, user research, and cross-functional collaboration. What We're Looking For: Significant experience leading service design in large, complex environments. Expertise in coaching, mentoring, and building design communities. Strategic thinker with a relentless focus on user needs and business outcomes. Strong stakeholder engagement and communication skills. More ❯

your benefits will be: Weekly pay No weekend work Free parking Day to Day Duties Working as an Administrator Assistant for our client your duties will be: Manage all customer orders for dispatch to the required service level Ensure all customer receipts are administrated on the system within the timelines set with customer Ensure all damages …/stock adjustments are recorded and reported to the customer Manage all customer collections to the required service levels Monitor all processes are being followed for ensuring accuracy for the customer Follow all site rules and H&S requirements Manage customer archiving to deliver a best in class overview of auditing Essential Skills As an … it is essential that you have: Team leadership experience Operational knowledge and experience Excellent communication skills, both verbal and written SAP/ORACLE/DLX experience WMS experience Strong customer service background Microsoft experience packages - EXCEL and WORD Desirable Skills Previous administration skills or related field Able to work in a team Flexibility of working hours Training All More ❯

To work within a team of support professionals to learn how to deliver administrative and technical support across the Managed service contracts. Deliver effective admin support and excellent customer service in delivery of fault resolutions. Role Working as part of the team, the job holder will provide Technical Administrative Support on various customer service contracts … as required. The role holder will support service call resolution and update incidents from customers; they will have the ability to question end users and evaluate issues effectively and be required to assist in fault resolution on various support contracts. Requires ability to communicate with users and evaluate support issues effectively and provide initial identification of faults Updating of … on-site maintenance and track work across various equipment Assist in resolving basic faults and confirm fault details as part of incident investigation and resolution Update incidents using the Service management toolset and provide updates to the customer, engineers and managers on the status where required Provide service support and has an understanding in the delivery of More ❯

X3 consultancy. With over 15 years of exclusive focus on Sage X3, this consultancy has implemented solutions across five continents and holds a reputation for excellence, employee development, and customer retention. To be considered you will need: A minimum of 12 months Sage X3 support experience (either with a Sage reseller or as an in-house end user) Ideally … years' experience with Sage X3 in support or consultancy Exposure to a variety of Sage X3 modules, particularly finance or distribution Strong communication and customer service skills A keen interest in developing a career in ERP consultancy This is an exceptional opportunity to receive structured training and mentoring in all Sage X3 modules, working across a diverse client More ❯

UK, USA, and globally. The Role You will work with custom Dynamics 365 CRM/CE and Power Platform solutions, focusing on technical architecture, development, and delivery within a customer-facing environment. Understand customer's intent and existing architecture; propose solutions to business problems and processes. Design TDD and FDD documents and secure stakeholder approval. Collaborate with developers … optimize performance tuning possibilities. Essential Technical Skills: Experience with Dynamics 365 CRM/CE architecture and capabilities at an enterprise level. Design and development experience in Dynamics 365, including Customer Service. Power Platform development skills (Power Apps Portals, Model-Driven/Canvas Apps), Dataverse, Power Automate. Hands-on experience customizing and extending Dynamics CE. SQL Server experience, including SSRS … migration projects. Power BI expertise. Senior-level development experience in Dynamics 365/CE customization. The Benefits: Competitive salary, bonuses, private medical insurance, employee assistance, income protection, death in service cover, group pension with enhanced contributions, flexible and remote working, and access to some of the UK's most exciting transformation projects, often led by Microsoft regionally. More ❯

need: A recognised in engineering or business, or substantial relevant experience in a related industry. Proven experience in managing complex projects and commercial contracts. Strong leadership, communication, negotiation, and customer service skills. Ability to work independently and collaboratively in a fast-paced, adaptable environment. Proficiency in Microsoft Office; experience with SAP or other ERP systems is desirable. What … through our Employee Assistance Programme Access to exclusive discounts on shopping, entertainment, travel and more Costco membership application support and discounted car leasing for you and your family Long Service Awards to recognise your contributions over time Continuous learning via Sulzer Learning Pathways and leadership development programmes Free on-site parking with excellent access to the M6/M42 … No visa or work permit support can be provided for this role. Why Birmingham? Our Birmingham Service Centre, officially opened by His Royal Highness The Duke of Kent in 2021, is a purpose-built site recognised as one of the UK's most advanced rotating equipment service facilities. With high-spec machining bays, a 50-tonne crane capacity More ❯

Monthly Recurring, IT MSP, VAR, New Business Development Chapman Tate Associates are excited to be recruiting for a dynamic IT Account Director on behalf of a leading IT Managed Service Provider (MSP). Our client has experienced rapid growth, acquiring over a range of businesses in recent years and expanding their portfolio of services across a range of disciplines … IT Account Director, you will play a key role in driving business growth by managing existing client relationships and identifying new opportunities. Your focus will be on delivering exceptional customer service and expanding the company's footprint across various IT services, including cloud-based infrastructure, cyber security, and unified communications. Key Responsibilities : Manage and grow a portfolio of More ❯

required. Proven experience in installing and configuring Verkada security systems. Strong technical skills and knowledge of networking and IT infrastructure. Excellent problem-solving and troubleshooting abilities. Strong communication and customer service skills. Ability to work independently and as part of a team. Willingness to travel to client sites as needed. Benefits: Competitive daily rate Chance to work with More ❯

role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing relationships with potential clients who aren't immediately ready to … 100+ lenders) Proven track record in both purchase and re-mortgage cases Currently working as a Mortgage Advisor Tech-savvy and adaptable to a fast-paced, digital environment Excellent customer service and communication skills Tenacious, resilient, and driven to achieve targets Good understanding of software and technology Responsibilities & Duties: Convert pre-booked, qualified appointments into successful mortgage submissions. More ❯

years of experience and 50,000 users in 150 countries worldwide, the company's success is a result of our people, our highly sought-after products, and the exceptional customer service we deliver. About the Opportunity: We currently have an exciting opportunity for a Software Developer based in Birmingham. The Software Developer will collaborate with our technical team … Maintain, improve and re-invent existing company products. Work closely with product management to gather software requirements. Work with project team to plan, analyse and estimate project timelines. Assist customer support, sales and marketing departments. Contribute to continuous improvements within the agile software development process. Collaborate with other stakeholders and be accountable to each other to achieve the project More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

disability and/or autism care and support needs. You will have a proven track record of achieving targets, driving growth, evidencing progress through measurable outcomes, and delivering exceptional customer service. Key Responsibilities of the Business Development Manager: Employ a strong customer centric approach to facilitate appropriate referrals and opportunities for growth. Work independently and in conjunction with More ❯

Manager to work within the fast-paced Dunelm Account. This role involves providing guidance and backing to the account team, working closely with the Account Director to deliver excellent customer service. Overseeing the Account Teams Project Management and working on high profile campaigns you'll ensure adherence to timelines, processes and weekly reporting. The role involves liaising with the … Key Responsibilities: Day to day responsibility for Production of in-store POS work in the team Project management of high profile/large campaigns Accurately managing information from the customer, formulating allocations, production and artwork briefs Producing client CPA's, managing timings and the successful delivery of projects First port of call for the team for production support Work More ❯

This role offers the chance to make a significant impact in social housing, ensuring safety and security in the community. The Role As the Security Engineer, you ll: Install, service, and maintain security systems in social housing properties. Conduct fault-finding and reactive maintenance to ensure optimal performance. Ensure compliance with health and safety regulations during all work. Complete … all job documentation accurately using handheld devices. Provide exceptional customer service while representing the company professionally. You To be successful in the role of Security Engineer, you ll bring: Proven experience in a similar Security Engineer role. Good working knowledge of security systems like Texecom and Hikvision. A full UK driving licence. Strong fault-finding and customer service skills. The ability to work independently across a regional patch. What's in it for you? This is a fantastic opportunity to grow in your career. You ll receive: £38,000 basic salary Fully expensed company van with personal use allowed Fuel card provided 1 in 8 day call-out rota, paid at 1.5x hourly rate Overtime More ❯