26 to 50 of 166 Customer Service Jobs in Bolton

Service Delivery Security Manager – 106879 Base Location: Hybrid/UK based (core office in London) plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG EWT function is a cornerstone of our business. We do work that matters to our local business and communities – supporting … regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. Why join KPMG EWT as a Service Delivery Security Manager? The Service Delivery Security Manager role is in the KPMG UK Information Security function and reports directly to the Security … you be doing? The primary purpose of the role is to enable harmonious delivery of Security Services, by ensuring strong collaboration with the external Service Providers and entire range of KPMG business functions. There are 3 main areas of focus: Manage the security services relationship to protect the delivery More ❯

within a fast-paced environment this role is responsible for delivering heating maintenance repairs contracts for Clients within Social Housing Sector, Education Authority, Health Service and Local Government. As a successful Customer Services Administrator, you will ensure repair requests are carried out efficiently, cost-effectively and seeing the … job process through from start to completion whilst delivering a first-class service to our customer. The successful applicant will also assist daily in the effective management of targets and workflows and the completion and coding of completed works. Responsibilities The first point of contact, providing support for all … customer queries you will, Provide an exceptional level of customer service, communicating to customers in a professional manner. Responsible for the administration for a specific contract(s) Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action. Work More ❯

in project management by leading and managing the delivery of projects on time, to the required quality and within the allocated budget, including primary customer contact. TO BE SUCCESSFUL IN THIS ROLE YOU WILL: Lead and deliver a variety of projects to customer satisfaction, on time delivery with … tracker, Lessons learned and Final acceptance testing. Maintain a detailed schedule (MS Project for complex jobs) with a clearly identified Critical Path, ensuring the customer and project team are aware of related constraints. Provide project leadership Liaising directly with customers to understand their needs (commercial and technical) Identify risk … areas and generate a plan to mitigate them Provide regular reporting to senior management and customer Budget validation and control Control all project changes that impact scope, schedule, budget or FAT/SAT Acceptance testing by using Convergix tools and systems to log initial change requests from the Customer More ❯

Service Desk Manager Manchester Hybrid (2 days p/w on site) Up to £55,000 + benefits Harvey Nash are proud to be partnered with a FinTech organisation based in Manchester; who are going through a largescale transformation, and has big plans to grow further at scale this … year. As such, as we are looking to recruit an experienced Service Desk Manager, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role you will be required to be on site in Manchester 2 days per week. Role … Summary: The Service Desk Manager is responsible for leading a 24/7 service desk team, ensuring efficient resolution of incidents and service requests while maintaining high service standards and supporting continuous improvement initiatives. Key Responsibilities: Lead day-to-day operations of the service desk More ❯

Our Technical Support Agents are responsible for providing technical support with a customer-centric focus. As a Technical Support Engineer at Gradwell, you will be the primary point of contact for our customers, providing expert technical support with a focus on VoIP, 3CX, Connectivity, and Mobile support. You will … troubleshoot issues, ensure high levels of customer satisfaction, and maintain the quality of our services. We seek a Technical Support Engineer who has a willingness to learn and a proactive attitude. You should have a passion for delivering excellent customer service and a strong problem-solving mindset. … related issues, including call quality, connectivity, and configuration problems. · Troubleshoot network connectivity issues, including broadband and leased line connections. · Log and track incidents and service requests within Salesforce. · Coordinate support issues between customers and third-party vendors. · Drive ticket resolution within predefined service level agreements. · Escalate complex issues More ❯

overhead and underground fibre, using both OR PIA and client specific network. Activities will include using ABF equipment, plant equipment, backfill and reinstatement within customer boundaries, ensuring all H&S standards are being adhered to and the quality standards being met as per the client specification. Key Duties and … being adhered too Ensure company policies and procedures are followed Follow the company Incident Reporting procedure, reporting any incidents and accidents immediately Proactively address customer enquiries, resolve issues and obtain customer feedback Maintain positive and healthy relationship with various teams to ensure customer service effectiveness Participate … ability to diagnose problems with existing equipment and fix faults up to resolution Ability to communicate fluently with the customers and should possess good customer service skills Ability to interpret technical issues through the non-technical description provided by their customers Accréditations: SA001, SA002, S8, S7, IPAF 1b More ❯

have a passion for innovation and AI disruption? If so, we want to hear from you! The Socialbear Group is the global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human + AI, available 24 hours, 365 days a … year. We are building technology and services to revolutionise customer support, worldwide. We power customer service for industry leading brands, charities and governments. Our goal is to continue transforming traditional contact centres, into streamlined AI + Human teams. As a Sales & Growth Manager at Socialbear, you are … The Socialbear Group products and services. Utilise consultative sales skills to assess client needs and educate on the power of digital platforms to enhance customer support Accurately manage and maintain a robust sales pipeline using our CRM system (HubSpot or similar). Work directly in the field to research More ❯

IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As … a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes … Active Directory, Azure AD and Exchange. Financial services Industry experience Good understanding of networking concepts and implementation. Good general understanding of IT infrastructure. Exceptional customer service skills, with strong communication and interpersonal abilities. Excellent written and spoken English. Desirable Bachelor’s degree in information technology, Computer Science, or More ❯

Desk Side Team Lead and provide holiday/absence cover What we’re looking for: ✔ Minimum 4 years' experience in corporate IT support ✔ Strong customer service and problem-solving skills ✔ Experience exceeding Service Level Agreements ✔ Technical understanding of desktop infrastructure and services ✔ Working knowledge of Excel and … analysis ✔ Valid UK driving license (travel required across other offices) Nice to have: ➕ Microsoft Certification ➕ ITIL V3/4 Foundation ➕ Experience with ServiceNow ➕ Prior customer service experience More ❯

cultural transformation of the organisation, harnessing the skills and talents of existing teams and leveraging emerging technologies to drive innovation, efficiency, and excellence in service delivery. This role is crucial in shaping the future of the organisation as a modern, resilient and customer centric business. Key responsibilities include … transformation strategy, driving a cohesive approach across people, technology, and processes. Encourage a culture of innovation, leveraging both existing and emerging technologies to enhance customer service and operational efficiency. Collaborate with executive leadership to ensure seamless operations, providing guidance and leadership through the complexities of business transformation. Manage … goals, measure progress, and communicate results to demonstrate tangible impact. Work closely with internal and external stakeholders to align transformation strategies with organisational needs, customer priorities, and external partnerships. Champion equality, diversity, and inclusion, building a diverse workforce and driving a culture of belonging. Great Places is looking to More ❯

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. Were also an award-winning employer reflecting how … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. Were focused on our core values; using these weve seen significant … requires a breadth of knowledge across the platforms, covering multiple solutions such as Model-driven and Canvas applications, Power Pages, D365 CE applications (Sales, Customer Service, Customer Insights) . The role involves leading the planning, design, estimation, development, and implementation of solutions, ensuring they are scalable, robust More ❯

Job Title: Customer Support Team Lead Location: Manchester (Onsite) Job Type: Full-Time Our SaaS client is looking for a Customer Support Team Lead to manage and enhance customer service operations. This role is pivotal in ensuring an efficient and professional support experience, handling inquiries, overseeing … escalations, and maintaining service quality. Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support … testing of new product releases, managing tickets and backlog proactively Provide feedback to Product and Development teams, ensuring customer needs are addressed Requirements: 3–5 years' experience in a customer support leadership role, preferably in a service desk or IT helpdesk environment Strong communication skills with the More ❯

to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team … on developing and growing your portfolio base and commercial relationships with our trade partners in your set region. You will possess exceptional sales and customer service skills and have the commercial acumen to drive significant growth across all areas including TTV, margin and room nights. Purpose of Role … and mutually beneficial working relationships, while achieving targets. Conduct regular analysis of client trends and market dynamics to develop effective sales strategies and increase customer value. Maintain regular contact with clients to build strong relationships, identify needs and launch new opportunities. Continuous analysis of the performance and evolution of More ❯

operations in Ireland, as part of the Northern European team, this company provide their solutions to a variety of clientele, priding themselves on excellent customer service and retention. With a multi-million turnover, and a large worldwide engineering team, the growth of their business is allowing them to … grow and take on more talented service engineers. Role: With a mix of remote and in office work, the successful candidate will be responsible for working on access control systems specifically car parking systems and ticketing systems Maintenance and repair of access control systems, specifically car parking systems, ticketing … electronics, Field servicing, IT & computers, networking. Other computer-based experience will be considered - security, payment systems, lifts, vending systems, computing. Experience in a field- service role previously is very advantageous but not essential, as training will be given, both online and in our HQ in Europe. Also open to More ❯

London’s largest property maintenance teams, covering more trades than anyone else and operating 24/7. After more than 15 years of trusted service to thousands of residential and commercial customers, we’re entering an exciting phase of rapid digital transformation. We're investing heavily in AI and … automation to reimagine how we deliver customer service, field operations, and internal workflows. We’re now looking for an experienced Generative AI Engineer to lead the charge in developing and scaling intelligent systems and agentic applications that drive meaningful business outcomes. The Role As our Generative AI Engineer … hierarchical agents, swarms, and complex coordination logic for multi-tasking and automation. Integrate GenAI tools into platforms such as WordPress and Salesforce to enhance customer-facing services. Mentor junior engineers , promote best practices, and contribute to AI architecture and strategic planning. Work with multi-modal models (text, vision, voice More ❯

provide comprehensive support across our clients organisation, ensuring delivery of reliable and effective IT services. Key Responsibilities Deliver group-wide IT services, maintaining agreed service levels and prioritising responses for optimal business support. Act as an escalation point for service desk analysts and business users, providing timely solutions … and minimising repeat issues by analysing trends and behaviours. Define, document, and evolve service processes, the Service Catalogue, and SLAs, ensuring alignment with best practice and IT policies. Provide expert desktop and server support, including hardware configuration, upgrades, and installation of new service packs or software. Manage … failures, ensuring these are documented and escalated appropriately. Keep the asset management database accurate and up to date. Monitor system performance and report on service delivery metrics, exploring opportunities to improve customer satisfaction. Support the management and maintenance of distributed IT equipment and infrastructure, ensuring it meets evolving More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … of £3m -£13m, within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

passionate about technology and customers. A true problem solver who will take personal ownership in seeing a problem through to resolution. You will understand customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams, customer operation teams as well as breach coach legal teams. … and reliable direction, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation Identify and escalate priority issues that need immediate attention Meet or … exceed customer expectations on response quality, timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible Push creative thinking beyond the boundaries of existing industry standard practices to More ❯

Sales Apprenticeship which combines practical work experience with formal training and qualifications allowing you to earn while learning and gain skills in areas like customer service, sales techniques, and business operations. The Sales Support Specialist will assist the sales team in qualifying opportunities, handling inbound sales inquiries, assisting … operation of the sales department. The intention is that this role will expand and develop into a direct sales executive role, supporting our SMB customer deals. This is not a cold-calling role. Opportunity Qualification: Qualify sales opportunities by assessing customer needs and requirements. Identify and prioritise high … of sales resources. Inbound Sales Enquiries: Handle inbound sales enquiries promptly and professionally. Provide accurate information about products and services to prospective customers. Generate customer quotes. Customer Research: Conduct thorough research on potential customers to identify key decision-makers and relevant business information. Maintain an up-to-date More ❯

Customer Marketing Executive - Connect Fibre Work from home with regular team meetups £30,000 plus Excellent Benefits Connect Fibre was founded in 2019 by a team of like-minded, and experienced telecoms fanatics. We have one vision: To develop the fastest and most reliable fibre network in the UK … in our mission to revolutionise and transform UK towns and villages by giving them super-fast, reliable fibre broadband. The Role Reporting to the Customer Marketing Retention manager, you will support our customer marketing strategy by driving our highly segmented omni-channel marketing activities including Upsell, Engagement and … and templates to our in-house design team and external agencies. ● Optimise campaigns through A/B testing and identify opportunities for growth. ● Drive customer adoption by supporting and executing consumer marketing activities. ● Collaborate closely with Telesales, Field sales and Customer service to ensure all areas of More ❯

Manager - Bilingual - Spanish or Brazilian Portuguese Id: 19632 Type: FullTime Husky Technologies TM is a company with a strong foundation built on innovation, close customer relationships, a strong sense of community, and unique culture and values. We are looking for people with the inspiration and talent to develop with … and competitive total compensation package, including above-market retirement savings plan and market-competitive group benefits. As the main point of contact for the customer and Sales team, the Project Engineer/Project Manager coordinates sales, commercial, engineering, manufacturing, and test functions on projects to ensure excellence in quality … on-time delivery, profitability, and customer satisfaction. Identifies opportunities to grow sales within the region. Influences sales growth by improving processes and customer service excellence. Manages key accounts across multiple geographical locations. Responsibilities: Manage communication flow between customer, sales organization, commercial management, engineering, and operations. Screen More ❯

Service Desk Analyst – Manchester - £28-32,000 We are currently working with a growing financial services provider in Manchester that is actively recruiting for a Service Desk Analyst to join them on a permanent basis. This is a fantastic opportunity to join a busy support team that has … Desktop, Infrastructure and Applications teams Active Directory administration, including starters, leavers and lovers Ensuring call logging system is used effectively Maintaining high levels of customer service Experience and skills required: Extensive experience providing 1st and 2nd line support in a helpdesk environment Experience in ITIL environments (ITIL Foundation … desirable) Strong technical skills with Windows operating systems, Office 365 and Azure AD Experience using service management tools such as ServiceDesk Plus, ServiceNow, Remedy etc. Strong communication skills, both verbal and written Understanding of iOS configuration Experience in professional organisations such as financial services (preferable) In line with the More ❯

Other key responsibilities and accountabilities will include: Delivery of Transformation services to established customers, identify and implement high complexity solutions. Collection and analysis of customer and/or user requirements and processes, matching these needs to Optum products and services, ensuring the optimal and effective solutions to find better … implemented. Advise and provide support to our customers, as a system specialist, with regard to all aspects of the configuration of Optum products. Detailing customer activity reports within the agreed timeframe of a customer delivery day, encouraging feedback to continue development and improvement. Who You’ll Be At … will provide you with the training on our systems and delivery sessions. We’re looking for you to have a genuine passion for excellent customer service. We don’t need you to have previous experience in clinical software training, we can teach you this, however, we’re looking for More ❯

meeting the needs of local customers and providing timely after-sales solutions; 3、Be capable of managing and coordinating the local team, and improving customer satisfaction and service management quality; 4、Evaluate the current status of the service system in the local region, and develop plans and … improvement solutions; 5、Collaborate with sales to solve problems, and plan and implement key service projects. Qualifications 1、Familiar with the construction and operation management of customer service systems in the ICT industry, with more than 3 years of experience in the service systems of the More ❯

meeting the needs of local customers and providing timely after-sales solutions; 3、Be capable of managing and coordinating the local team, and improving customer satisfaction and service management quality; 4、Evaluate the current status of the service system in the local region, and develop plans and … improvement solutions; 5、Collaborate with sales to solve problems, and plan and implement key service projects. Qualifications 1、Familiar with the construction and operation management of customer service systems in the ICT industry, with more than 3 years of experience in the service systems of the More ❯