51 to 75 of 166 Customer Service Jobs in Bolton

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential … job functions: Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions; Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with … end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should have well-developed More ❯

Our client, a leader in innovative technology services, is seeking a highly capable IT Service Desk Analyst to strengthen their support team during overnight operations. This individual will play a key role as the first point of contact for users, providing exceptional service and ensuring technical issues are … on-site) Requirement: Candidates must be based in Northern Ireland Why Join? Work within an energetic, forward-thinking company that values technology innovation and customer satisfaction. Get hands-on exposure to some of the latest tools in cloud computing, IT security, and remote support. Be part of a supportive … culture that prioritises professional growth and continuous learning. Benefit from a competitive salary and an attractive range of benefits. Responsibilities: Service Management: Take ownership of service requests, including user onboarding/offboarding, device setup, and access control processes, ensuring requests are handled accurately and promptly. Client Interaction: Provide More ❯

things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit* Job Title: 2nd Line IT Service Desk Engineer Location: Bolton Based with hybrid working (Travel to our Bolton office and school sites within the UK when required) Salary: Up to … wider team of experienced engineers to assist with the company's progression. The post holder would be responsible for assisting, fixing and maintaining general service requests, incidents and problems for multiple sites across, escalating where necessary and assisting the wider IT Team with investigations and rollouts of new technology. … East of England (Norfolk region), with the ability to support additional sites further down the line. KEY ACCOUNTABILITIES: Troubleshoot and resolve incidents, problems, and service requests, providing regular updates to the end user. Escalate issues to the 3rd line support or IT Service Desk Manager when necessary. Serve More ❯

leaders in their field are looking for a Desktop Support Analyst who will be responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities … Manage and prioritise all 2nd line incidents and requests according to defined SLAs General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Maintain … regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution Own, monitor and maintain equipment rooms to comply with IT Services and QSSE standards More ❯

can apply their extensive collection of skills to this role and provide invaluable assistance to the Marketing Manager. This company prides itself on its customer service and boasts awards to support it! The ideal candidate for this role will be someone equally customer-centric and passionate about … everything they do. Does this sound like you? Read on... Main Roles and Responsibilities of CRM Executive: Develop and execute email marketing campaigns. Building customer emails. Analyse customer data to drive innovative marketing campaigns. Report on customer campaigns, making educated suggestions for improvement. Work closely with the More ❯

Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business … IT knowledge base for future support Supporting IT onboarding processes for new employees What Experience We’re Looking For: Previous experience in a Helpdesk, Service Desk, or IT Support role Strong knowledge of Windows OS and Microsoft 365 administration Experience with Active Directory (user management, password resets, group policies … network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based service desk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT More ❯

a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow" Role summary: Reporting to the Customer Support Manager, we have a fantastic opportunity for the successful candidate to provide front-line support for our prospective & current customers within Residential Life … role is pivotal in ensuring we offer our customers thorough aftersales support with their products, improve our processes, and enhance all front of house customer interactions with a focus on sales through service. You will be tasked with providing remote technical support across all ecodan products in the Residential … deliver’ through collaboration across Residential Life Cycle solutions. Deliver advice in line with manufacturers guidance and within health and safety regulations Drive sales through service, retention, and loyalty to meet individual KPI targets. Provide start of week & end of week summary to Customer Support & Operations Manager, outlining performance More ❯

a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow" Role summary: Reporting to the Customer Support Manager, we have a fantastic opportunity for the successful candidate to provide front-line support for our prospective & current customers within Residential Life … role is pivotal in ensuring we offer our customers thorough aftersales support with their products, improve our processes, and enhance all front of house customer interactions with a focus on sales through service. You will be tasked with providing remote technical support across all ecodan products in the Residential … deliver’ through collaboration across Residential Life Cycle solutions. Deliver advice in line with manufacturers guidance and within health and safety regulations Drive sales through service, retention, and loyalty to meet individual KPI targets. Provide start of week & end of week summary to Customer Support & Operations Manager, outlining performance More ❯

for a Manchester based scale-up business that are involved in the AI-powered technology space. to The business is seeking an experienced and customer-focused Technical Support Engineer to join our world-class support team. In this role, you will be the front line of support for our … platform, ensuring our customers receive timely and effective assistance. Key responsibilities are, but not limited to: Representing the Support Team and delivering world-class customer service, as an extension to our Customer Success, Implementation and Development Teams. Efficiently managing a high volume of support tickets across various … channels while adhering to strict SLA targets. Prioritising and responding to customer inquiries with urgency, providing clear communication and tailored solutions. Communicating directly with customers to help gather information and troubleshoot issues. Escalating complex issues to appropriate teams and driving resolution in a timely manner. Conduct interactive customer More ❯

work on As our Functional Consultant CE, you... are responsible for implementing CE solutions that support a life cycle within domains as sales, marketing, customer service and field service so that it can run efficiently and effectively facilitating requirements gathering workshops and think along with the customer work shoulder-to-shoulder with project team and customer translating business functional, non-functional requirements into a solution. configure and expand the core functionality using Power Platform components verify the solution to guarantee quality of the solution document the solution contribute to key user training extend your knowledge … the Utility market, and transfer knowledge to other colleagues contribute on growing our CE capabilities and UMAX product offering Our ideal candidate ... is customer-oriented and this way of working is important to you is eager to learn Utilities sector specific business processes has at least 2 years More ❯

We're hiring a Server Build Engineer who will be responsible for the day-to-day server builds of the customer environment, ensuring the infrastructure and all its components are built and configured as expected. The Server Build Engineer will analyse build requests and specifications and convert to virtual … strive towards full automation. The role requires Server builds and design consultation on VMware, physical, and cloud services of Windows, Linux and appliances. Responsibilities Customer service Pick up and take ownership of customer requests, complying to the relevant processes Analyse build requests and specifications and convert to … virtual and physical server builds in-line with process Meet or exceed the customer SLA Effective communication to the customer and within the team Infrastructure Thorough understanding of IT infrastructure & IT ideologies and the interaction between physical and virtual layers Proactively identifying improvements for the infrastructure configuration Operating More ❯

knowledge of Dynamics CRM platform Experience leading discussions with internal and external stakeholders. Hands-on experience with one (or more) of core modules - Sales, Customer Service, Field Service etc. Ability to write, clear user stories. Benefits Starting Salary - up to £75k dependent on experience Private Medical Insurance More ❯

behalf of our client, who are currently rolling out Salesforce across their organisation. They are seeking a talented Salesforce Administrator with strong expertise in Service Cloud. This hybrid role offering some flexibility to work from home and from their office (South West England), providing the perfect balance for productivity … and supportive environment that values innovation and initiative. Hybrid working setup for better work-life balance. Opportunity to make a real impact by optimising Service Cloud processes and driving business success. If you’re ready to make a move, apply now! Don’t miss your chance to join a … forward-thinking team where your skills will be valued and rewarded. Key Responsibilities: Administer and optimise Salesforce Service Cloud to support customer service operations. Configure workflows, validation rules, automation tools, and custom objects to meet business needs. Proactively identify system improvements and implement solutions independently. Collaborate with More ❯

and end-users to install, maintain, collect, and visualise data on energy management and tenant billing systems. Our team is dedicated to delivering exceptional service and technology-agnostic solutions tailored to meet our customers specific needs. We provide EMS software to help optimise energy consumption and improve efficiency. Our … as a trusted partner in the industry. Responsibilities This is a full-time role for a Metering Installation Technician working across the UK at customer sites. You will be responsible for installing, troubleshooting, and maintaining metering systems. Day-to-day tasks include meter installations (electricity sub-meters), communication equipment … cabling, diagnosing issues, and ensuring customer satisfaction through effective communication and customer service. The technician will work closely with both clients and team members to ensure high-quality service delivery. Qualifications BS 7671:2018 qualified electrician Full UK Driving Licence Electrotechnical Certification Scheme (ECS) ID and competence More ❯

Exciting Opportunity for a Managed Print Field Service Engineer ! (Location London/Kent) Are you an experienced engineer with a passion for customer service and a knack for troubleshooting? Do you have a proven track record in the Managed Print Industry? Join us at FUTERA - a leader … in Workplace Technology Services, where your expertise will make a real impact! We are seeking a talented Field Service Engineer for the London/Kent region to join our team. About Us FUTERA is a dynamic and agile workplace technology services company. We deliver comprehensive hardware, software & managed services … Work with the latest innovations in Managed Print and I.T. Services. Employee Owned – As one of only a handful of Employee-Owned (EOT) Managed Service Providers (MSPs) in the UK, we believe in sharing success with those who create it. Empowered Culture : A supportive, agile, and collaborative environment where More ❯

Join Ligentia! We're looking for an experienced Implementation Project Manager to lead strategic customer onboarding. Your Role: Day-to-day: Manage projects, liaise with clients and teams, and improve processes. Strategic: Oversee large and complex customer implementations. Leadership: Mobilise and motivate teams, ensure project success, and communicate … effectively. Senior Leadership Engagement: Communicate with and influence senior leaders. Customer Focus: Deliver excellent service, training, and support. Process Improvement: Conduct post-implementation reviews; identify and implement improvements for better efficiency. Collaboration: Work closely with global and local teams for seamless project delivery. Project Management: Plan, track, and … Proficiency in project management tools (MS Project, Jira, Trello) Ability to manage multiple projects and meet deadlines Agile methodology experience Strong analytical skills Exceptional customer service focus Adaptability to changing project requirements Effective stakeholder management Why Ligentia? Why now? Accelerated growth in one of the most dynamic industries More ❯

you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A More ❯

technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on … on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global More ❯

continuous funding for industry accreditations!! Hybrid working with travel to client sites Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT Services provider that supports a broad range of customers across multiple sectors. This … team providing support to clients across hardware, software, cloud, and infrastructure services. This includes both remote and field-based support, so strong communication and customer interaction skills are essential. 🔧 Key Responsibilities: Provide support across a wide range of IT infrastructure, including servers, SANs, routers, firewalls, wireless networks, NAS, desktops … and other business-critical systems. Deliver both remote and onsite support for clients. Maintain accurate and up-to-date service desk documentation. Take ownership of support tasks and manage workload independently or as part of a team. Deliver exceptional customer service, seeking feedback and continuously improving. Follow More ❯

Service Desk Supervisor This is a great opportunity to lead, learn and progress within a global company. A starting salary of £32,000 p/a but with the potential to grow that significantly in performance reviews, alongside the ability to learn new skills and technology on the job. … one of those clients, with a user base of 40,000 people. The client is a company who prides themselves on their level of customer service and offering an effective and efficient level of support across the board. You will be joining the team to further that offering. … What will you be doing? You will be working alongside 2 other Service Desk Supervisors to lead and coordinate 3 of the departments, this will involve 18 individuals who are responsible for handling incoming calls, email and escalations. This will involve one to ones, performance reviews, stakeholder management, dealing More ❯

new team to enable effective and cost-efficient sourcing, adoption and management of Software, Security and Cloud services for customers. You will build a customer network through harnessing the range of solutions and services across their portfolio. Key Responsibilities: Making sure customers understand their proposition and the value Bytes … of solutions and services to existing customers. Create and drive sales pipeline and growth. Achieve and exceed sales targets. Strive to provide a positive customer experience. About you: Have you become established within a certain sector and now looking for a new area to push yourself? Been working weekends … years’ solid experience within another sector. Keen interest in the tech sector is desirable. Inquisitive mindset and approach that aids your understanding of the customer, their challenges, and objectives. Will strive to work hard to provide the best possible customer service. Enjoy building relationships with people and maintain More ❯

Line Support Engineer London | 2 Months | Start ASAP | DBS | Inside IR35 We're currently recruiting for an experienced 2nd Line Engineer to join our customer on a short term contract. This role is fully onsite, will require impeccable customer service skills accompanied by strong experience of supporting … Device management and stock control Experience supporting desktop virtualisation technologies (e.g., Hyper-V, VMware). Desktop troubleshooting Updating the Asset Management system Management of Customer Endpoint protection Understanding of networking fundamentals TCP/IP DNS DHCP Experience in supporting Apple MacOS/Ios and MS Windows Familiarity with an More ❯

Lead end-to-end solution design and technical governance across large programmes, ensuring integration with broader enterprise systems. · Configure and customise Dynamics 365 (Sales, Customer Service, Marketing) and extend functionality using JavaScript, plugins, and workflow assemblies. · Leverage Microsoft Power Platform components, including Power Apps, Power Automate, Power BI … Power Pages, and Power Portals. · Integrate solutions with Microsoft Azure services, including Logic Apps, Service Bus, WebJobs, and Azure Functions. · Translate complex business needs into clear technical solutions, and support stakeholder engagement throughout delivery. · Participate in pre-sales, proposal development, and client solution workshops. · Contribute to internal capability development … a valid passport). · Proven experience in a client-facing or consulting environment with excellent communication and documentation skills. · Strong expertise in Dynamics 365 Customer Engagement suite (Sales, Service, Marketing). · Advanced experience with Power Platform tools and Azure services. · Skilled in full configuration and customisation of Dynamics More ❯

partners with DNA extractions, biobanking, genotyping, arrays and sequencing workflows (WES and WGS). Yourgene Genomic Services offers a Non-Invasive Prenatal Testing (NIPT) Service, enabling clinics to run their own NIPT service for pregnant women with our prenatal screening tests and service laboratory based in Manchester. … end-user support growing into 2nd and 3rd line over the apprenticeship. To role is to support the Group IT Manager in improving the service offered to the business and keeping the department in touch with our customers. Key areas of responsibility: Managing the Service Desk Supporting customers … and prioritise tasks Must be able to communicate effectively, via telephone, MS Teams and in writing Proven ability to problem solve/troubleshoot Excellent customer service skills is essential Must be willing to learn, enthusiastic and have a thirst to learn and grow Closing Date: Sunday 22nd June More ❯

be responsible for providing technical support to all staff on all ICT matters within the Extern Group. The post requires a high level of customer service and technical ability to provide administration for the IT function. Responsibilities To actively liaise, support and build positive relationships with IT service … users to ensure a quality experience. Act as first point of contact for the IT department. Monitor incoming communications by telephone, email and IT service desk software. Provide first line support for IT systems both remotely and by travelling to sites. Take responsibility for a caseload of technical support … tasks. When required, escalate to 2nd level support/third party contracts and ensure satisfactory resolution. Maintenance of service desk software for example: Call logging, ticket updates and technical notes. Knowledgebase development. Security and anti-virus software systems administration for example: Compliance reporting, Remediation of failures Escalation of complex More ❯