20 of 20 Customer Experience Jobs in Buckinghamshire

Customer Success Manager 57104 Department: Customer Experience Employment Type: Permanent - Full Time Location: Milton Keynes Compensation: £35,000 - £40,000/year Description About Kinetic Kinetic was founded in 1998 with one aim: to develop the most innovative software to help university accommodation and conferencing teams deliver the best student and customer experiences possible. Fast forward … and events management, and multifunctional management systems. Our big hairy audacious goal (BHAG) is to achieve £50m net revenue by 2032 and for every person in a university to experience a Kinetic product. We supply mission-critical software for over 350 customers worldwide, and we are trusted partners to over 80% of universities in the UK! Since 2015, Kinetic … part of the Volaris Group. Volaris help strengthen and grow vertical market software companies so, like Kinetic, they become leaders in their industry. What will I be doing? The Customer Experience Manager (CXM) looks after 40-50 EMEA Accounts with extreme ownership and accountability of the success and experience of each customer. A CXM's typical week More ❯

Travel. Impact. Growth. This is Customer Success with purpose. Are you a people-first problem solver who loves building lasting relationships and delivering an unbeatable customer experience? How about a role that gives you the chance to travel across the UK, Ireland, and even globally, while taking ownership of high-profile accounts using cutting-edge SaaS products … We're looking for a Customer Success Manager who's ready to make a real impact. You'll be the go-to partner for your clients, ensuring they get maximum value from our solutions, while using their feedback to help shape the future of our product. Role titles: Customer Success Manager, Account Manager, Client Success Manager, Customer Experience Manager, SaaS CSM Salary: £35k–£40k base + Bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes – Hybrid (2 days/week in-office) You'll bring proven experience in customer success, account management or client services, a strong handle on CRM More ❯

Opinion Leaders with a preference for STT products and services. Create and issue timely and compliant bids with adherence to applicable commercial policies. The ideal candidate will have demonstrable experience working with OEMs and Tier 1 defence contractors, and will represent the company at site visits, exhibitions, and trade events. Who you will interact with - Responsible to: Head of … organisation, who the key decision makers are and manage the STT relationship with clients key people. Develop, document, and manage the shared strategy process that captures both the agreed customer and STT agenda. Deliver the successful implementation of actions arising out of the shared strategy to customer satisfaction Work closely with STT Project Managers and Operations Dept on … project delivery status, implementing communication management (mode, frequency, and responsiveness) to ensure best-in-class customer experience. Escalate to Senior Management where there is a concern. Identify key strategically important customers, develop direct relationships with key influencers and decision makers in those key customers. Using the CRM and MRP systems, maintain accurate and up to date information on assigned More ❯

high-impact retail programs across multiple business units and store formats. Develop and manage integrated program plans, budgets, risks, and resource allocations. Align delivery outcomes with strategic retail goals, customer experience enhancements, and commercial targets. Oversee procurement, contract management, and support business development in new retail opportunities. Drive governance, reporting, and stakeholder engagement across all levels of the … Agile, Waterfall, Hybrid). Monitor financial performance to ensure programs deliver expected margin and value. Collaborate with finance, legal, and commercial teams to ensure compliance and profitability. Required Skills & Experience Minimum 10 years of demonstrated success in delivering and transforming retail programs across complex, multi-site operations. Proven experience in retail program delivery and transformation in complex, multi … site environments. Strong commercial acumen with expertise in budgeting, contract negotiation, and financial tracking. Exceptional stakeholder management and communication skills, with experience influencing senior leadership. Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira). Experience managing cross-functional teams, third-party vendors, and retail technology partners. Familiarity with Agile, PRINCE2, PMP, or similar certifications (preferred). More ❯

major period of digital transformation. They are seeking a Head of Digital & AI to lead the integration of digital and AI-enabled initiatives across their retail estate, enhancing the customer experience and driving operational efficiency. This permanent position sits at senior leadership level and offers the opportunity to shape strategy, oversee delivery, and play a pivotal role in … AI-enabled programmes. Oversee delivery of CRM, CDP, EPOS, digital signage, and order/pay solutions through a team of project managers. Drive adoption of AI use cases, including customer flow analysis, safety monitoring, stock management, and back-office operational AI tools. Ensure digital and AI initiatives are integrated into a cohesive customer experience strategy. Manage third … from external delivery. Act as a senior technology leader, balancing corporate credibility with pragmatic delivery oversight. Requirements Proven track record in retail, hospitality, or consumer-facing technology leadership . Experience overseeing CRM and CDP programmes in a multi-site environment. Demonstrated exposure to AI in operational/retail settings (e.g. vision tech, customer behaviour analysis, inventory management). More ❯

to hear from you! Our IT Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints … Learning how to use a range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service Level … you require to be successful. You will be given one day a week to complete your training. The training you will be completing as part of the Level 3 Customer Service apprenticeship standard includes: Knowing your customers Providing a positive customer experience Meeting regulations and legislation Systems and resources Working with your customers/customer insights More ❯

partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As a Project Manager, you will oversee the day-to-day management of key customer … aligned project execution. What Youll Bring: Project Management Expertise : Proven ability in leading physical complex projects, with a strong focus on delivering results on time and within budget. Industry Experience: Experience in the hospitality or retail sector is desirable (desirable not essential). Leadership : Skilled in mentoring and coaching junior team members also managing office-based and remote … teams. Budget Management: Proven ability to manage budgets and control costs across projects. Tech-Savvy: Proficient with project management tools and MS Office. Customer-Focused: Strong record of delivering client-focused solutions and building relationships. Network Knowledge: Familiar with network infrastructure, data, power, and Wi-Fi (desirable not essential). Travel Willingness: Holds a full UK license and willing More ❯

UK&I. providing operational management of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware and software asset management … and recover technology services that support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology services throughout the entire service … the organisation. Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial More ❯

wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with the outsourced service desk to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues … Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or More ❯

wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and … Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or More ❯

as point of escalation for service-related issues. Take the initiative to challenge existing ways of working and establish new processes that increase efficiency and provide new capabilities Enhance customer experience : Implement service improvements which are identified and prioritised as a business. Collaborate : Work with engagement teams to grow accounts Automate : Identify opportunities to automate, streamline and improve … knowledge: Keep up to date with changes to the ArcGIS System and Cloud Providers, finding new ways it can be used to solve our customers real-world problems. Gain experience of the latest technology and understanding of our key market sectors. About You We are keen to consider candidates with a range of experience for the Consultant role … this would be a great career if you: Have experience in a technical role, ideally with experience in AWS/Azure and/or ArcGIS Enterprise. Have an interest in developing your IT and cloud and Esri technology skills. Enjoy problem solving and have an ability to understand a challenge from multiple perspectives. Have an aptitude for technological More ❯

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. You'll be the backbone of our support operation, overseeing helpdesk systems, optimising workflows, and championing a … customer-first culture. Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager Salary: circa £55k - £57.5k base salary + Bonus and great benefits Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes – Hybrid If you have previous experience leading Software/Application support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the next level. More ❯

creativity with execution , delivering high-impact marketing and product assets while helping shape the visual identity of a growing tech brand. The successful candidate will translate complex software and customer experience concepts into clear, engaging visuals across digital, web, and offline channels , supporting campaigns, landing pages, social media, events, and more. Key Responsibilities Brand Identity & Storytelling Shape and … Design Design high-impact marketing assets including campaigns, presentations, reports, sales collateral, and whitepapers. Create social media graphics, infographics, simple animations, and video content to drive engagement. Web & Digital Experience Collaborate on website and landing page design. Maintain consistent visual language across product-adjacent marketing touchpoints. Apply basic HTML/CSS knowledge to support web content updates and optimization. … teams to deliver integrated campaigns. Technical Skills & Tools Strong portfolio demonstrating brand design, digital campaigns, and product storytelling. Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and Canva . Experience with motion graphics/video tools (Premiere Pro, After Effects, Canva Video) is a bonus. Basic understanding of HTML/CSS . Familiarity with CMS platforms (HubSpot, WordPress, Webflow More ❯

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. Below covers everything you need to know about what this opportunity entails, as well as what is … expected from applicants. You'll be the backbone of our support operation, overseeing helpdesk systems, optimising workflows, and championing a customer-first culture. Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager Salary: circa £50k base salary Bonus Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare … life assurance, cinema tickets & more Location: Milton Keynes – Hybrid If you have previous experience leading Software/Application support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the next level.d02fcfcb-6df4-40ee-95cf-3eb059ce3173 More ❯

opportunity for Graphic Designer to continue to fine tune their skills and knowledge, whilst working for a company that will support your personal and professional development. Our client provides customer experience management consulting and turnkey queue flow solutions to companies in over 150 companies. Due to expansion, they are looking for a Graphic Designer to join their team … seeking a skilled graphic designer with marketing expertise, capable of producing targeted B2B content for industrial products across specific market segments and verticals. The ideal candidate will have proven experience in creative graphic design and marketing communications, along with being well skilled in Adobe Creative Suite - InDesign, Photoshop, Illustrator, etc. This is a fantastic opportunity to join a well … graphic design * Collaborate closely with business development, product and sales specialists to increase brand awareness and generate marketing leads for their channels. The Person: * Graphic design and marketing communications experience * Adobe Creative Suite - InDesign, Photoshop, Illustrator, Premiere Pro, etc * A can do attitude with the capability of actioning tasks on your own and in a team Reference Number: BBBH More ❯

opportunity for Graphic Designer to continue to fine tune their skills and knowledge, whilst working for a company that will support your personal and professional development. Our client provides customer experience management consulting and turnkey queue flow solutions to companies in over 150 companies. Due to expansion, they are looking for a Graphic Designer to join their team … seeking a skilled graphic designer with marketing expertise, capable of producing targeted B2B content for industrial products across specific market segments and verticals. The ideal candidate will have proven experience in creative graphic design and marketing communications, along with being well skilled in Adobe Creative Suite - InDesign, Photoshop, Illustrator, etc. This is a fantastic opportunity to join a well … graphic design Collaborate closely with business development, product and sales specialists to increase brand awareness and generate marketing leads for their channels. The Person: Graphic design and marketing communications experience Adobe Creative Suite - InDesign, Photoshop, Illustrator, Premiere Pro, etc A can do attitude with the capability of actioning tasks on your own and in a team Reference Number: BBBH More ❯

Impact Where Tech Meets People Are you a Software Trainer who s not just confident with systems, but passionate about people? You will be at the heart of our customer experience team, providing first class software consultancy services, giving you the chance to shape how our customers use and love our products. You won t just train, you … You ll work across departments and alongside clients, leading engaging training sessions both online and on-site. Role: Software Trainer , Software training, Product Trainer, Application Trainer, Software Training Consultant, Customer Enablement Specialist Salary: circa £40k base salary + bonus and great benefits! Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets … more Location: Milton Keynes (Hybrid 2 days a week in the office) If you ve got experience delivering software training, a people-first mindset, and the curiosity to solve problems before they become blockers, we d love to meet you. In return, we offer great benefits, true work-life balance, and a team that values what you bring. Ready More ❯

Impact Where Tech Meets People Are you a Software Trainer who's not just confident with systems, but passionate about people? You will be at the heart of our customer experience team, providing first class software consultancy services, giving you the chance to shape how our customers use and love our products. You won't just train, you … You'll work across departments and alongside clients, leading engaging training sessions both online and on-site. Role: Software Trainer , Software training, Product Trainer, Application Trainer, Software Training Consultant, Customer Enablement Specialist Salary: circa £40k base salary + bonus and great benefits! Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets … more Location: Milton Keynes (Hybrid – 2 days a week in the office) If you've got experience delivering software training, a people-first mindset, and the curiosity to solve problems before they become blockers, we'd love to meet you. In return, we offer great benefits, true work-life balance, and a team that values what you bring. Ready More ❯

excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run … Ensure PCI compliance standards are upheld throughout the system. Work with the support team to triage, investigate, and resolve technical support tickets related to the payment platform and other customer facing services. Collaborate with product owners, engineers, and non-technical stakeholders to gather requirements and translate them into technical solutions across both our payment platform and backend services. Contribute … engineering team. What will I need to hit the ground running? 3+ years of experience. Proficient in at least one of: C# (.NET Core), JavaScript/TypeScript or Golang. Experience working with cloud platforms (GCP or AWS). Strong understanding of relational and NoSQL databases (MongoDB, Firestore, SQL Server). Familiarity with CI/CD and infrastructures automation tools More ❯

Payments Relationship Manager Gibraltar £70,000 £105,000 (depending on experience), healthcare, pension, 20 days holiday plus 12 bank holidays Onsite Gibraltar About the Opportunity Join a forward-thinking company within the Gambling and iGaming sector that s expanding internationally and investing in innovative technology. As Payments Relationship Manager, you ll take full ownership of global payment strategies, driving … partnerships, resilience, and efficiency across multiple markets. This is a senior role where your expertise and leadership will directly influence business performance and customer experience. What You ll Be Doing In this role, you ll take the lead in managing and developing relationships with payment service providers, ensuring regular communication and strategic reviews that drive performance and strengthen partnerships. … By staying ahead of global payment trends, regulations, and emerging technologies, you ll provide valuable insights to stakeholders and shape a clear payments roadmap that balances efficiency, compliance, and customer experience. You ll oversee the full onboarding process for new PSPs, from documentation through to integration, working closely with product teams to ensure seamless, user-focused solutions. Alongside this More ❯