15 of 15 SLA Jobs in Buckinghamshire

principles Requirements: Translate non-functional requirements into a fit for purpose support model Service Acceptance Criteria: Facilitate the SAC delivery, including budget. Create and publish service artefacts (Service Definition, SLA, Service Catalogue). Stakeholders: Chair meetings and provide progress updates to stakeholders. Artefacts/Documentation: Create and manage key artefacts and processes, SDP's, Resource Models & ELS SKILLS Must have More ❯

tool. Carry out initial diagnosis of incidents to ensure that they can be progressed quickly and accurately. Ensure all incidents and service requests are responded to and managed within SLA timescales. Provide remote technical diagnosis and fault resolution. Ensure Service Desk communications and notifications for service outages are sent to IT users, liaising with suppliers and colleagues in the IT More ❯

Excellence:  Manage & maintain steady state global delivery operations (Green)  Manage Operational/delivery issues & escalations  Ensure continuous communication & coordination with client in the event of issue/escalation  Ensure SLA/SLO attainment & process compliance along with high customer satisfaction  Act as first point of escalation for the day-to-day functioning of delivery operations team  Handling escalations- identifying the More ❯

Ensuretimely progression of Incidents. Timelycompletion of Problem Impact Assessments. Liaisonwith Application Developers relating to incident resolution or progressionof problem solutions. Liaisonwith Incident and Problem Managers to ensure that no SLA breaches occur. Participationin internal and external progress meetings that Service Managementrequires. Conductreviews of functional and design specifications to ensure businessintegrity, related to system enhancements and software fixes. Maintenanceof Functional Specifications More ❯

Timely completion of Problem Impact Assessments. Liaison with Application Developers relating to incident resolution or progression of problem solutions. Liaison with Incident and Problem Managers to ensure that no SLA breaches occur. Participation in internal and external progress meetings that Service Management requires. Conduct reviews of functional and design specifications to ensure business integrity, related to system enhancements and software More ❯

internal technical teams, customer stakeholders, and service management to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, incident queue management, SLA adherence, desirable knowledge of mobile automation tools, and a commitment to supporting the end-user mobile estate. What you'll need The ideal candidate will have several years of experience More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer-focused?Mobile Technology Support Analysts. Ideally, you should already hold Security Clearance (SC) or have the willingness and ability to More ❯

troubleshoot issues and be able to speak to internal customers in a non-technical way manage 3rd party suppliers to ensure that incident resolutions are achieved within the agreed SLA ability to diagnose and investigate issues ability to explain complex ideas to those with limited IT and systems knowledge Experience with accountancy applications, preferably CCH, is an advantage Full benefits More ❯

be looking after users across many countries and working closely with the US Team. Can you support users on a 1st line basis with a strong customer service, follows SLA’s and know when to escalate tickets? Responsibilities: As an IT Service Desk Analyst, you will... First point of contact for all IT related issues both inbound and outbound. Document More ❯

Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers. - Troubleshoot events within internal Service Level Agreements (SLA's) - Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) - Supervise contractors who perform servicing or preventive maintenance - Manual More ❯

and week 2 (9:00-17:00 Hybrid working available once passed probation The Person: Previous experience routing/scheduling engineers Working to/managing SLA's Good Customer Service skills IT Literate (SAP, Sage, Word, Excel) Reference Number: BBBH257520 To apply for this role or for to be considered for further roles, please click 'Apply Now' or contact Sophie More ❯

Packages: Once vulnerabilities are assessed, they need to be translated into actionable tasks with clear objectives, timelines, and resource allocation for teams to work on. Ensuring Fixes Begin Within SLA: Service Level Agreements (SLAs) define the expected timeframe for addressing vulnerabilities. This ensures timely remediation and prevents delays that could expose the organization to increased risk. Prioritizing Overdue and Upcoming More ❯

for all sales order management, including raising SOP's, updating invoices, ensuring renewals are processed, support the helpdesk by taking customer enquiries and logging Engineer calls to ensure maximum SLA efficiency. You will be required to use SAP on a day-to-day basis and support both the Operations and Projects team. This role would suit a Sales Administrator with More ❯

for all sales order management, including raising SOP's, updating invoices, ensuring renewals are processed, support the helpdesk by taking customer enquiries and logging Engineer calls to ensure maximum SLA efficiency. You will be required to use SAP on a day-to-day basis and support both the Operations and Projects team. This role would suit an Administrator with a More ❯

review).? Participating in credit review meetings with the senior leadership team, displaying understanding of customers who have gone into administrations, high exposure risks, industry updates and credit assessment SLA overviews. Manage data on credit exposure levels and ensure regular meetings are held with all credit and senior credit underwriters to fully understand the reasons behind why exposure levels are More ❯