24 of 24 SLA Jobs in Buckinghamshire

week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk More ❯

instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service More ❯

instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service More ❯

capture in ticket/system Troubleshoot to isolate and resolve the incidents/queries Escalate to next level or partner to resolve incidents within SLA Maintain history of problems and solutions Run and analyse traffic reports, IP configuration Coordinate and participate in troubleshooting efforts between departments and vendors Manage and More ❯

capture in ticket/system Troubleshoot to isolate and resolve the incidents/queries Escalate to next level or partner to resolve incidents within SLA Maintain history of problems and solutions Run and analyse traffic reports, IP configuration Coordinate and participate in troubleshooting efforts between departments and vendors Manage and More ❯

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA’s and KPI’s Please hit the button to Apply and/or email Harley.robertson@infraview.co.uk or call on 020 3004 8235 for further info. More ❯

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA’s and KPI’s Please hit the button to Apply and/or email Harley.robertson@infraview.co.uk or call on 020 3004 8235 for further info. More ❯

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA’s and KPI’s Please hit the button to Apply and/or email Harley.robertson@infraview.co.uk or call on 020 3004 8235 for further info. More ❯

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA’s and KPI’s Please hit the button to Apply and/or email Harley.robertson@infraview.co.uk or call on 020 3004 8235 for further info. More ❯

Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯

Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯

support infrastructure solutions across compute, storage, cloud, and virtualization technologies. Ensure 24/7 availability, performance, and operational health of systems, aligned with internal SLA objectives. Lead lifecycle management, capacity planning, and incident resolution for enterprise infrastructure. Partner with Engineering, Architecture, and Security teams to align infrastructure initiatives with business More ❯

support infrastructure solutions across compute, storage, cloud, and virtualization technologies. Ensure 24/7 availability, performance, and operational health of systems, aligned with internal SLA objectives. Lead lifecycle management, capacity planning, and incident resolution for enterprise infrastructure. Partner with Engineering, Architecture, and Security teams to align infrastructure initiatives with business More ❯

a broader product management role. Responsibilities Respond to customer support inquiries across Discord, Reddit, app stores, and the admin panel (within a 2-hour SLA) Log and track issues using Trello or Jira, escalating urgent bugs or blockers to developers or product managers Document recurring user issues, gather feedback, and More ❯

a broader product management role. Responsibilities Respond to customer support inquiries across Discord, Reddit, app stores, and the admin panel (within a 2-hour SLA) Log and track issues using Trello or Jira, escalating urgent bugs or blockers to developers or product managers Document recurring user issues, gather feedback, and More ❯

on real time ticket data and service desk feedback Work in a fix-forward and automation culture focused on the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make More ❯

Practice - operating in line with company policies around access, security, safety and other operational areas as appropriate are followed Completing tickets promptly and within SLA (alerts/access requests/tasks/remote hands etc) What can we offer you? Private Medical Insurance or Company Paid Health Cash Plan Employee More ❯

Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be … work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and More ❯

Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be … work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First More ❯

performance reviews, and personal development plans. Collaborate with the sales team on Quarterly Business Reviews (QBRs) and service performance insights. Support in vendor management , SLA agreements, and contract reviews. Drive automation, innovation, and continuous improvement across the service desk. Ensure all activities comply with company policies and ISO standards , including … record of improving CSAT/NPS scores and driving measurable service improvements. Data-driven approach with exceptional attention to detail. Skilled in KPI/SLA management , reporting, and dashboard creation. Strong communication and leadership skills - able to coach, motivate, and inspire a team. Commercial awareness - able to identify cost efficiencies More ❯

performance reviews, and personal development plans. Collaborate with the sales team on Quarterly Business Reviews (QBRs) and service performance insights. Support in vendor management , SLA agreements, and contract reviews. Drive automation, innovation, and continuous improvement across the service desk. Ensure all activities comply with company policies and ISO standards , including … record of improving CSAT/NPS scores and driving measurable service improvements. Data-driven approach with exceptional attention to detail. Skilled in KPI/SLA management , reporting, and dashboard creation. Strong communication and leadership skills - able to coach, motivate, and inspire a team. Commercial awareness - able to identify cost efficiencies More ❯

Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯

Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯