1 to 8 of 8 SLA Jobs in Buckinghamshire

or in person. Accurately and efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks more »

within a Service Desk environment delivering remote support to corporate clients Understanding of Incident/Request management and ticket handling Experience of working to SLA's and KPI measures Experience of using/contributing to a Knowledge base Understanding of ITIL is beneficial Strong interpersonal and relationship building skills. The more »

using a customer first and continuous improvement mindset.Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.Build and maintain strong, long-lasting customer relationships built on trust and transparency with internal, external customers and key stakeholders including more »

mainly in the education sector. Responsibilities: Provide support to customers (ticketing systems, helpdesk,, email, telephone) Manage independent workload to ensure customers receive timely support & SLA targets are met Contribute to the development of company solutions Maintenance of company documentation Requirements: Active Directory/Group Policy- on prem technologies Microsoft Systems more »

mainly in the education sector. Responsibilities: Provide support to customers (ticketing systems, helpdesk,, email, telephone) Manage independent workload to ensure customers receive timely support & SLA targets are met Contribute to the development of company solutions Maintenance of company documentation Requirements: Active Directory/Group Policy- on prem technologies Microsoft Systems more »

is required along with excellent organisational skills. A strong leader, you will need to be driven to achieve targets in a reactive environment where SLA's need to be met. Working in close conjunction with the General Manager you will play a key role in supporting the daily operational needs more »

implement configuration changes to the network, following the approval and change management process. Update, audit and maintain network diagrams and processes, support contracts, and SLA agreements. Monitor and test network performance and provide performance statistics and reports to ensure availability, scalability, and security. Build and maintain network monitoring systems, threshold more »

Here at Paradigm, it is all about our Customers and we are seeking an exceptional Reactive Works Co-ordinator to assist with leading our team of Technical Co-ordinators to deliver an excellent repairs experience for all our customers. If more »