5 of 5 Service Management Jobs in Buckinghamshire

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support the operation … of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the operational More ❯

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major incidents. You'll be the direct line of communication into the business , making … You'll work in a high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring swift resolution and accurate … communication. Monitor KPIs, SLAs, and performance metrics to maintain service excellence. Translate technical information into clear business updates for stakeholders. Drive continual improvement initiatives using data insights and analytics. Ensure content accuracy and consistency in incident reporting. Collaborate with existing team members to support overall incident management strategy. What We're Looking For Proven Major Incident Management More ❯

profile technical projects across the United Kingdom and overseas. The successful candidate will play an important role in supporting project delivery from inception through to completion, working closely with management, sales, logistics, and engineering teams to ensure projects are delivered on time, within budget, and to the highest standards. Key Responsibilities: Project Support: Assist with the coordination and management of projects from initiation through to completion, including scheduling, documentation, and resource planning. Communication: Serve as an intermediary between senior management, the customer project management team, and internal departments to ensure effective communication and smooth project delivery. Documentation and Compliance: Prepare and maintain all relevant project documentation, including training materials, method statements, and risk assessments, ensuring compliance … with customer and regulatory requirements. Tracking and Reporting: Maintain accurate asset tracking, engineer communications, and project records. Produce management information reports detailing stock usage, engineer utilisation, and project performance. Operational and Administrative Support: Create purchase orders and web shop orders as required. Support order management activities such as job creation, closure, and data updates. Process Accuracy and Improvement More ❯

across a large and complex organisation. This is a fantastic opportunity for a senior-level analyst to contribute to a strategic transformation project shaping the future of reporting, performance management, and business intelligence. This role blends hands-on data analysis, BI development, and stakeholder engagement with exposure to more strategic initiatives, making it ideal for someone who wants to … delivery of a new reporting strategy , including KPI frameworks and reporting standards. Work with stakeholders to define requirements and deliver clear, accurate, and impactful outputs. Provide support to the management team, including ad hoc strategic projects. Maintain and improve reporting capabilities, producing professional dashboards, reports, and management information. Conduct quantitative and qualitative analysis, investigating anomalies and trends to … inform decisions. Present evidence-based insights and recommendations in a clear, compelling way. Support MS Project Online administration and ServiceNow service management activities. Candidate Profile We are looking for someone who is proactive, analytical, and business-focused , with the ability to see the bigger picture and assess the wider impact of change. You should be confident engaging with More ❯

of and experience of Scrum. Strong knowledge of Jira Software and Confluence. Familiarity with business operations and support systems, such as those used in Finance, People Services, or IT Service Management (e.g., ServiceNow) is essential. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability More ❯