IT Operations Manager
- Location
- Cambridge, England, United Kingdom
leading a small team across the UK and US and acting as the single accountable owner for helpdesk operations, asset and user lifecycle management, M365 administration and operational networking. You will bring team leadership experience, a strong working knowledge of networking and infrastructure, and the discipline to run a structured … sure tickets are triaged, routed and resolved within agreed timeframes Owning asset management, user lifecycle (starters, leavers and role changes) and day-to-day M365 administration Overseeing procurement of hardware and peripherals, and owning IT documentation: SOPs, FAQs and user guides Providing hands-on networking support: connectivity issues, VPN faults ...