Director of Customer Service
- Hiring Organisation
- Alexander Rhodes Associates Ltd
- Location
- Peterborough, Cambridgeshire, UK
- Employment Type
- Full-time
Monitor and analyse customer satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and identify areas for improvement Oversee customer support, service management, and escalations, taking a lead role in the effective delivery of our fibre products into business customers Lead customer-side project management, including offnet connections and multi-site or large programme management delivery Manage the technical support and service desk platform to ensure delivery goals are met and surpassed Work with field delivery and planning teams to allocate workflow and manage prioritisation, contribute to business planning and delivery goals ...