19 of 19 Service Delivery Jobs in Cambridgeshire

Summary The Service Delivery Manager is responsible for the commercial, contractual, and operational governance of managed services across assigned customers, ensuring delivery aligns with agreed specifications, service quality standards, and business outcomes. The role combines financial accountability, service performance management, and customer relationship leadership, while … working collaboratively across internal teams to drive continuous improvement and deliver a high-quality customer experience. What you will do 1. Service Governance & Contract Management Ensure services are delivered in line with contractual scope, SLAs and customer expectations Maintain governance artefacts including service management plans, improvement plans, risks ...

Service Asset and Configuration Management (SACM) Clearance Level - High (Active or eligibility to gain DV STRAP) Location: Huntingdon UK UNLEASH YOUR POTENTIAL The Service Asset and Configuration Management (SACM) is part of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets and Service Configurations within the service for Leidos customers. The primary objective of the SACM Lead is to use the Leidos SACM product set (People, Process, Technology etc.) to define and manage the configuration elements of services that are user-centric. Responsible for the delivery of cost effective SACM ...

tail accounts. What You Will Do 1. Customer Cadence & Engagement Drive a proactive, predictable cadence across the mid-tail portfolio. Plan engagement ahead of service reviews, contract anniversaries, and renewal milestones. Maintain consistent, forward-looking contact that anticipates customer needs and keeps accounts progressing against their outcomes. Align engagement … with the service governance cadence run by Service Delivery, giving the customer a joined-up view rather than duplicated meetings. 2. Success Planning & Business Reviews Develop and maintain success plans and KPIs for each account. Run 6-monthly business reviews covering service performance, outcomes, and improvement ...

seeking a Service Delivery Manager to oversee commercial, contractual, and operational governance across managed services for assigned customers. You will drive service performance, governance artefacts, and continuous improvement to deliver high-quality customer experiences. The role encompasses financial accountability, service reviews, and stakeholder engagement, with cross … functional leadership to ensure delivery aligns with customer objectives and contractual commitments. #J-18808-Ljbffr ...

outcomes across cloud, data, AI, integration, developer experience, testing, deployment, observability, virtual reality and more. You will manage platforms as products with clear customers, service expectations and success measures, while building a global forward-deployed engineering capability across software, testing, data, APIs, cloud and user experience. By reducing friction … powered enterprise. You will partner with scientific, clinical and commercial leaders to embed intelligent platform services and responsible AI into everyday product delivery—helping our teams move faster, with confidence, to transform patient outcomes. Accountabilities Digital platform strategy and portfolio Define and execute an enterprise platform strategy aligned ...

opportunity for an experienced Network Engineer to take a senior technical role, working directly with customers and programme teams while contributing to the design, delivery, assurance and continuous improvement of a complex and highly secure network environment. We are looking for an experienced Senior Network Engineer with strong technical … across enterprise, data centre and security networking. You will play a key role within the network engineering team, providing technical leadership across both operational service delivery and project/change activities. You will be expected to take ownership of complex technical problems, develop robust network solutions and provide ...

expanding our operations across a diverse and growing portfolio at SPT Labtech , and are seeking a highly motivated, hands-on Field Service Engineer with strong electro-mechanical troubleshooting expertise, based in the UK. Ideally in the London/Cambridge/Oxford area. You will play a key role … delivering exceptional service support, working closely with the Service and Support Scheduler to prioritise and execute emergency repairs, preventative maintenance, and installations to the highest standard. This position requires excellent customer-facing skills and a proactive, solutions-driven approach. The role will primarily cover the UK and mainland ...

ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers conduct reactive and proactive … organisational skills and be independent and comfortable with autonomous working. Have the ability to tackle complex problems and incidents. Have experience in ITIL ICT service delivery on critical infrastructure. Have experience of working under pressure to meet deadlines while handling multiple priorities. Be experienced in patch management including ...

security events where required. Assisting with vulnerability assessments, penetration testing activities and technical security reviews. Identifying opportunities to improve assurance processes, procedures and service delivery. Maintaining awareness of emerging threats, industry standards and evolving assurance methodologies. Contributing to wider cyber security activities and security improvement initiatives across the business. ...

requires 3 days per week onsite, offering flexibility around the remaining days. Working as part of the wider IT team and cross-regional Service Delivery function, you will act as the SharePoint Subject Matter Expert, providing both day‐to‐day support and driving improvements to business‐critical SharePoint … resolving incidents and troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work ...

Your role will involve working closely with clinicians, specialists, and staff to align the system with clinical best practices, optimise workflows, and support efficient service delivery. You will analyse current workflows, recommend improvements, and configure the Epic EPR system to meet the hospital’s needs. Responsibilities include testing system … clinical and administrative practices and policies, affecting all hospital staff. Regularly communicate with Trust staff to ensure the Epic EPR and application(s) meet service delivery and business needs, in line with agreed best practice processes. Provide specialist advice to Trust staff and colleagues on the capabilities ...

Leidos UK & EUROPE is seeking a SACM Lead to manage service asset and configuration activities within a busy ITAM environment. The role focuses on delivering cost-effective SACM management aligned with customer requirements, and enabling the transition of SACM services into live production. The ideal candidate has extensive SACM … experience, ITIL expertise, and strong stakeholder engagement skills to ensure high-quality service delivery for Leidos customers in the UK. #J-18808-Ljbffr ...

bioinformatics tools and workflows Specialist analysis of genomic data: secondary and tertiary bioinformatics Continued improvement of specialist clinical bioinformatics tools processes and workflows for delivery of genomic diagnostic services Investigation and resolution of complex bioinformatics issues by specialist examination of input & output data, and associated bioinformatics processes; includes communication … Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner ...

looking to take the next step in your career? If so, Bidwells are currently looking for a 2nd Line Support Engineer to join our service desk team. As a 2nd Line IT Support Engineer, youll play a key role in delivering high-quality technical support to colleagues across Bidwells. … Sitting within our Service Desk team, youll take ownership of more complex technical issues, troubleshoot escalations from 1st Line Support and help ensure our people have the technology they need to work effectively. Youll be a knowledgeable and approachable point of contact within the team, supporting and mentoring ...

retention across a portfolio of mid-tail accounts, aligning to customer outcomes, adoption, and renewal readiness. You will collaborate with Sales, Renewals and Service Delivery to drive value realization and a high-quality customer experience. Required: experience managing a proactive, scalable customer cadence, identifying risks early, and maintaining ...

system across inpatient, outpatient, theatres, pharmacy, and labs. You will work closely with clinicians to align workflows with best practices and ensure secure, efficient service delivery. You will analyse current processes, implement improvements, configure Epic to meet hospital needs, and provide user support, including a 24/ ...

services across the organisation. Key Responsibilities Administration and support of Microsoft Endpoint Configuration Manager (SCCM/MECM) Management and support of Microsoft Intune environments Delivery of operating system and application patching across the estate Software packaging, deployment and application lifecycle management Windows 10 and Windows 11 endpoint management Operating … related technologies Technical troubleshooting and resolution of complex endpoint issues PowerShell scripting and automation activities Supporting technology refresh and upgrade programmes Working closely with Service Desk, Infrastructure and Cyber Security teams Producing technical documentation and operational reporting Essential Skills and Experience Proven commercial experience administering SCCM/MECM Strong ...

global technology consultancy in Cambridge is seeking an IT Service Desk Team Lead to enhance IT support experiences for staff. This role combines leadership and hands-on technical skills, focusing on service improvement and incident management. Candidates should have experience in IT support leadership and a strong commitment … user-focused service delivery. The position requires mostly on-site work and the ability to obtain a Security Check level security clearance. #J-18808-Ljbffr ...

technical knowledge of open-source or embedded systems. The Program Manager plays a crucial role in managing software services projects to ensure timely delivery and manage the customers' expectations. The Program Manager works with the team to track deliverables, identify/resolve project risks, and proactively communicate project status … appropriate change governance. Trigger escalation of issues when necessary. Coordinate inter-team dependencies and communication. Contribute to continuous improvement initiatives as they relate to service delivery. Work side by side with Working Group (WG) Technical Chairs and members to adhere to lifecycle standards: Steer teams through the development ...