26 to 32 of 32 ITIL Jobs in Central London

technical (Technology) staff * Ability to work within a team framework, as well as under own supervision * Ability to lead by example * Flexible approach * ITIL Foundation (minimum) - preferably ITIL 4 * Relevant degree in Information Technology, Computer Science or related field or equivalent professional experience * Proven experience managing a Service Desk team ...

procedures and tools. Knowledge, Skills, Experience & Qualifications Skills Technical Knowledge: o Understanding of IT hardware and software asset management. o Knowledge of ITIL (Information Technology Infrastructure Library) practices, especially related to asset and configuration management. o Familiarity with Configuration Management Databases (CMDBs) and Asset Management tools. Analytical Skills: o Ability ...

Microsoft Azure environment. This position is ideal for someone who enjoys solving complex problems, automating repetitive tasks, and working within a well-structured ITIL-aligned operations environment. Key Responsibilities Design, develop, and maintain automation solutions using PowerShell to optimise workflows and improve operational efficiency Monitor platform performance, availability, and security … Microsoft Entra ID (Azure AD) Active Directory (Group Policy, user lifecycle, device management, conditional access) Participate in Incident and Change Management processes aligned to ITIL best practices Investigate, diagnose, and resolve technical issues using structured troubleshooting methods Contribute to continuous improvement of operational processes, documentation, and automation tooling Work within ...

Support Engineer Key Responsibilities: * Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA) * Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes * Management of difficult situations with the business … timely fashion, communicating in a clear and effective manner * A strong IT Service management background, managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting. Technical Support Engineer/1st/2nd Line Support Engineer Attributes/Skills ...

enabling effective service delivery across a global technology environment. Knowledge and Service Transition Manager Key Responsibilities: * Develop and maintain knowledge management practices aligned with ITIL principles * Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible * Work with subject matter experts to capture and maintain technical … improvement Knowledge and Service Transition Manager Attributes/Skills: * Experience in Knowledge Management and/or Service Transition within an IT Environment * Understanding of ITIL processes and service lifecycle concepts * Experience working with ServiceNow or similar ITSM platforms * Strong organisational and communication skills * Ability to manage multiple priorities and work ...

/IP, routing (BGP/OSPF helpful), NAT, VPN concepts Skilled troubleshooting ability using logs, packet capture, and CLI diagnostics Experience operating within ITIL-style change management and incident processes Strong documentation skills and ability to communicate clearly to technical/non-technical stakeholders Desirable Skills (Nice to Have): Palo … patterns Experience in regulated environments (finance, healthcare, government, critical infrastructure) Certifications: Palo Alto PCCSA/PCNSA/PCNSE (highly desirable) ITIL Foundation (helpful) Security certs: CompTIA Security+, CISSP, CCNP Security (nice to have ...

business process mapping, workflow automation and data modelling * Familiarity with enterprise integrations and APIs * Strong understanding of IT governance, compliance and security principles * Ideally ITIL certified with experience in ITIL change management * Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping ...