1 to 25 of 48 ITIL Jobs in the City of London

customer and organisation Ability to understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf Apple Device Management Windows 10/11 Active Directory/Group Policy More ❯

internal documentation and knowledge base articles. Qualifications Essential Industry-recognised certifications or demonstrable experience in a relevant field (e.g. Computer Science, CompTIA, Microsoft certifications). Practical experience with the ITIL framework, particularly incident, problem, and change management. Proven track record of providing first- and second-line application support and technical troubleshooting, including support for internal and external users. Experience administering More ❯

internal documentation and knowledge base articles. Qualifications Essential Industry-recognised certifications or demonstrable experience in a relevant field (e.g. Computer Science, CompTIA, Microsoft certifications). Practical experience with the ITIL framework, particularly incident, problem, and change management. Proven track record of providing first- and second-line application support and technical troubleshooting, including support for internal and external users. Experience administering More ❯

SAP, Microsoft Dynamics, Salesforce Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc. Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Additional Information Our commitment More ❯

SAP, Microsoft Dynamics, Salesforce Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc. Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Additional Information Our commitment More ❯

experience in applications engineering within legal or professional services. Strong knowledge of legal applications and GenAI platforms. Experienced in Microsoft 365, Azure, Entra AD, and Windows Server. Familiar with ITIL and service management tools. Ability to quickly learn and present new technology. Excellent communication, troubleshooting, and client service skills. If you're passionate about legal technology and keen to drive More ❯

service transition programmes, ideally within financial services. Proven ability to deliver enterprise-scale programmes involving service introduction, operational readiness, and technology change. Strong understanding of IT service management principles (ITIL), governance, and change management. Demonstrated expertise in budget oversight, stakeholder engagement, and executive-level reporting. Excellent leadership skills with experience building and mentoring high-performing delivery teams. Exceptional communication and More ❯

status, risks, and progress. Influence service design to reflect operational and customer needs early in the lifecycle. Requirements Advanced Excel and PowerPoint for reporting, analysis, and presentations. Knowledge of ITIL practices and project delivery methodologies (e.g., Agile, Prince2). Familiarity with tools such as Remedy or ServiceNow. Experience in service transition, operational change, or early-life support within complex, regulated More ❯

driving adoption through training, communication, and change initiatives. Essential Skills & Experience: Bachelor’s degree in Finance, Accounting, Information Systems, Computer Science, or related field. Professional certifications (PMP, CPA, CFA, ITIL, Agile) desirable. 10+ years in finance, technology, or transformation roles, with at least 5 years leading finance system implementations. Proven hands-on experience with D365 (essential) Blackline, and Workday Adaptive. More ❯

written and verbal skills, with confidence in presenting to senior stakeholders. Qualifications Degree-level education or equivalent experience. Azure Solution Architect Expert certification (desirable). Cisco certifications (desirable). ITIL certification (desirable). Why Join Us? This is an exciting opportunity to play a pivotal role in shaping cutting-edge technology solutions within the financial services sector. You’ll work More ❯

written and verbal skills, with confidence in presenting to senior stakeholders. Qualifications Degree-level education or equivalent experience. Azure Solution Architect Expert certification (desirable). Cisco certifications (desirable). ITIL certification (desirable). Why Join Us? This is an exciting opportunity to play a pivotal role in shaping cutting-edge technology solutions within the financial services sector. You’ll work More ❯

end-to-end, with measurable impact. Excellent interpersonal, communication, and negotiation skills. Comfortable managing your own workload and supporting team delivery under pressure. Familiarity with service management frameworks and ITIL principles (desirable). Proficiency in key tools: Microsoft Outlook, Teams, Project, Visio, Word, Excel, Confluence and PowerPoint. OUR CULTURE AND VALUES Our culture and values align with our mission to More ❯

end-to-end, with measurable impact. Excellent interpersonal, communication, and negotiation skills. Comfortable managing your own workload and supporting team delivery under pressure. Familiarity with service management frameworks and ITIL principles (desirable). Proficiency in key tools: Microsoft Outlook, Teams, Project, Visio, Word, Excel, Confluence and PowerPoint. OUR CULTURE AND VALUES Our culture and values align with our mission to More ❯

electrical) Strong understanding of IT infrastructure, systems setup, implementation, and integration across operational environments Experience working within Azure, AWS, or Virtual Data Centre (VDC) environments preferred Familiarity with ITIL framework In-depth knowledge of UK building regulations, health & safety legislation, and environmental compliance requirements Excellent organisational and time management skills, with the ability to manage multiple concurrent projects in a More ❯

projects or transformations. Knowledge of ServiceNow platform capabilities and deployment methodologies. Experience with portfolio management tools (e.g., ServiceNow PPM, Clarity, Jira, etc.). Expertise in governance frameworks (PMI, PRINCE2, ITIL, Agile/Scrum). Preferred: ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist). PMP, PgMP, or SAFe certifications. Experience managing multi-million-dollar budgets and vendor contracts. Skills & Competencies More ❯

projects or transformations. Knowledge of ServiceNow platform capabilities and deployment methodologies. Experience with portfolio management tools (e.g., ServiceNow PPM, Clarity, Jira, etc.). Expertise in governance frameworks (PMI, PRINCE2, ITIL, Agile/Scrum). Preferred: ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist). PMP, PgMP, or SAFe certifications. Experience managing multi-million-dollar budgets and vendor contracts. Skills & Competencies More ❯

effective stakeholder management internally and externally. I Excellent problem-solving and analytical skills. I Strong leadership and team management abilities. I Strong understanding and knowledge of how to apply ITIL principles. A, I Effective communication and interpersonal skills. I Proficiency in data analysis and reporting, with the ability to present findings to stakeholders. A, I Experience of managing IT budgets More ❯

Cloud (Azure) and Backup Services. · Ability to identify potential risks in technical operations and develop mitigation strategies to prevent disruptions. · Ideal certifications: (or demonstrable equivalent competency and knowledge) o ITIL certified (at least v3) Prince 2. o Microsoft Certified Solutions Architect o Microsoft Enterprise Administrator o Microsoft Security Operations Analyst Associate o Microsoft 365 Endpoint Administratoro InTune Please note you More ❯

with ServiceNow or comparable IT Service Management applications. Strong analytical and critical thinking skills. Outstanding communication and interpersonal capabilities. Proficient in collaborating within a team-oriented environment. Familiarity with ITIL principles and methodologies. Relevant ServiceNow or Business Analysis certifications are advantageous. Benefits Attractive salary with performance-related bonuses. Extensive health and wellness benefits package. Flexible working arrangements, including remote options. More ❯

major project management methodologies (Agile, Prince2, etc.) WE'D ALSO LOVE IF YOU HAVE THESE: Working knowledge of the sales and marketing industry Sports & Entertainment experience preferred Understanding of ITIL processes Experience with the Power BI reporting suite WORKING CONDITIONS: Perm - London, Chiswick Park Mon-Fri, 9am-5pm More ❯

major project management methodologies (Agile, Prince2, etc.) WE'D ALSO LOVE IF YOU HAVE THESE: Working knowledge of the sales and marketing industry Sports & Entertainment experience preferred Understanding of ITIL processes Experience with the Power BI reporting suite WORKING CONDITIONS: Perm - London, Chiswick Park Mon-Fri, 9am-5pm More ❯

Experience managing SLAs, suppliers, and FinOps processes Proven leadership and people management skills Stakeholder management and business engagement experience Background in enterprise - level data environments (5+ years) Familiarity with ITIL/service frameworks preferred Passion for data and continuous improvement Retail experience helpful but not essential. Please note - this role cannot offer sponsorship at any given time. For example, a More ❯

Experience managing SLAs, suppliers, and FinOps processes Proven leadership and people management skills Stakeholder management and business engagement experience Background in enterprise - level data environments (5+ years) Familiarity with ITIL/service frameworks preferred Passion for data and continuous improvement Retail experience helpful but not essential. Please note - this role cannot offer sponsorship at any given time. For example, a More ❯

scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal but not essential) A proactive, improvement-focused mindset—we want someone who sees both the big picture and the technical details Why Join? Make a More ❯

scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal but not essential) A proactive, improvement-focused mindset—we want someone who sees both the big picture and the technical details Why Join? Make a More ❯