14 of 14 SLA Jobs in Central London

relevant experience. Well versed with Physical DC Infra and different OS or devices like Servers/Networks/Firewall/Storage etc. Vendor coordination, SLA management, reporting Location -London, UK Onsite role Workforce Optimization Job Description Profile/Role Description Expert level understanding of Contact Center Components, solutions, Call flow ...

Support issues, as part of a team & individual contributor A strong sense of urgency to ensure key issues are managed and fixed within defined SLA’s Manage/contribute the Issue tracker, ensure the board is up to date and ensure along with team all issues are true to status ...

governance processes, policies, standards, and principles Advise stakeholders on infrastructure solutions, risks, costs, and benefits Ensure reliability, availability, and performance of infrastructure services with SLA focus Identify continuous improvement opportunities and implement solutions to optimise delivery and operations Maintain knowledge of IT industry best practices, emerging technologies, and security trends ...

network services. Review and implement change requests in line with governance, risk, and compliance requirements. Ensure team adherence to operational processes, documentation standards, and SLA performance benchmarks. Onsite & Field Work Conduct site surveys for new installations, planned maintenance, and new business opportunities. Deliver onsite troubleshooting, configuration, and infrastructure improvements ...

frameworks and procedures on vulnerability management to enhance effectiveness. Drive engagement with key third party service providers on vulnerability management, supporting effective reporting and SLA adherence. Assist in designing and implementing policies, procedures, and frameworks related to testing and vulnerability management. Refining and reporting on key metrics and contribute ...

users on software platforms supported by the Messaging team * Responsible for resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Key Skills: * In-depth experience of Windows Server and Active Directory * In-depth experience of Microsoft Exchange 2019/SE (3+ ...

client’s security leadership team. Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve ...

client’s security leadership team. Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve ...

analysis for real time incidents, ensuring product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's. You will be fluent Dutch speaking and both written and verbal, ideally to A2/B1 certified Job Responsibilities:- Should be able to read ...

practice across core business systems. Key Responsibilities: Lead strategic governance, configuration, and optimisation of Oracle Fusion Oversee incident, problem, change, and release management ensuring SLA compliance Drive proactive monitoring, performance tuning, and system resilience Manage external managed service providers and supplier performance Provide senior stakeholder engagement, reporting, and escalation management ...

pipelines, applications and integrations. Participate in incident response and root cause analysis for platform and application issues. Assist in applying non-functional requirements (SLA/SLOs, resilience, backup and recovery) defined by senior engineers. Client-Facing Engineering & Stakeholder Support Join technical discovery sessions to help translate business needs into Foundry ...

Snowflake, and Databricks. This role focuses on enhancing reliability through automation, disaster recovery testing, resiliency engineering, observability, and proactive SLO/SLI/SLA management click apply for full job details ...

Snowflake, and Databricks. This role focuses on enhancing reliability through automation, disaster recovery testing, resiliency engineering, observability, and proactive SLO/SLI/SLA management. Key Responsibilities: Design, build, and maintain automation for infrastructure provisioning, platform operations, and incident response using IaC and CI/CD. Lead resiliency and disaster … providing operational support and automating fixes to improve reliability and user experience. Job Requirements: Practical knowledge of SRE principles, including SLO/SLI/SLA design and error budgets. Strong experience with AWS (e.g., EC2, S3, IAM, VPC, CloudWatch) in production environments. Experience with observability tools and monitoring/alerting ...

cutover planning Lead UAT, defect management and formal sign-off Coordinate internal stakeholder input at each stage Manage supplier performance against MSA, SoW and SLA commitments Control change requests and prevent scope drift Maintain structured risk, issue and decision logs Provide clear governance reporting to ExCo and Board Manage service … 8+ years delivering CRM, membership platform or SaaS transformation programmes Strong client-side Project Management experience Demonstrable experience operating within MSA/SoW/SLA contractual frameworks Commercially astute, with experience managing fixed-price and time-and-materials risk Comfortable operating at Executive and Board level Membership, education ...