1 to 25 of 33 Service Management Jobs in Central London

Interim Head of Infrastructure & Service Management FTSE 250 Organisation/IT Transformation London Hybrid LTD Company engagement at £800 - £1000 p/d January 2026 start, for 6 months initially We are seeking an experienced Interim Head of Infrastructure & Service Management to play a pivotal role … secure Board approval and investment to execute it. As a core member of the IT Transformation leadership team, you will lead the Infrastructure & Service Management workstream, defining and delivering the robust, scalable and secure infrastructure and service foundations required to enable future growth and “silent running” operations. ...

daily work, and career development. What You'll Do Technical Development Design and deliver ServiceNow workflow solutions across multiple domains, including: Customer Experience: Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience Leverage ServiceNow's Experience Layer to create modern, intuitive user experiences: Configure and enhance the Next Experience UI for seamless, tailored interactions Use UI Builder ...

looking for The Integrated Service Delivery Lead Below are details Location: United Kingdom, Native Experience: 20+ years in IT, with extensive exposure to customer projects across diverse domains. ✅ Role Overview The Integrated Service Delivery Lead will be responsible for managing and delivering complex end-to-end IT services … proven track record of managing global delivery models, including offshore teams, and ensuring seamless integration of IT infrastructure and application services. ✅ Key Responsibilities Service Delivery Management: Oversee end-to-end delivery of IT services across infrastructure and application support/development projects. Ensure adherence to SLAs, KPIs, compliance ...

closely with design and deployment teams. In this customer-facing role, you will engage directly with clients to deliver tailored solutions and ensure seamless service delivery. You will drive the implementation and continuous improvement of operational processes and procedures, maintaining the highest level of service availability. Reporting … Senior Manager Service Operations, you will be a part of the service operations team responsible for assuring business growth through the highest quality performance of all Service Operations activities at Heathrow airport and at their premises. Duties: • Provide proactive maintenance and operational support to internal and external ...

Project Management Service Delivery ITIL v4//Prince 2 Project Manager - Service Delivery: £750 per day (Outside IR35) We are looking for an interim Senior Service Delivery Project Manager to be responsible for leading the setup, transition, and successful embedding of new and changed services … CDIO and Services Director, the role ensures that services are designed, delivered, and transitioned in line with organisational standards, customer expectations, and service readiness criteria. A key focus of the role is defining and establishing the support model in partnership with an outsourced service provider, ensuring clarity ...

Architect to join a dynamic transformation programme within the financial services sector. This is a pivotal contract role focused on shaping, defining, and governing service architecture across a complex technology and business change landscape. You’ll bring deep experience designing scalable, secure, and cost-effective services—working … intersection of architecture, delivery, and operations to ensure service components are fit for purpose and align with enterprise strategy. 🎯 Duties and Responsibilities Define, design, and deliver client operating models and solution-specific service models Conduct structured client assessments across service-related domains, including ITSM maturity and managed ...

leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise … consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations ...

Project Service Implementation Lead – Must hold active SC Clearance Hybrid – Travel to London once a week 12 month fixed term contract (FTC) The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide … highly-skilled cross-functional consultants, analysts, and support staff. We’re now seeking a results-driven, self-motivated, and flexible SC Cleared Project Service Implementation Lead to join our growing team. This is a fantastic opportunity to play a pivotal role in designing and coordinating the deployment of diverse ...

looking for an ITSM Programme Manager to deliver a modern, unified Global Service Desk platform to improve service consistency, visibility, and user experience across all regions. Location: London HQ (Hybrid Working) Pay Rate: £500–600 Outside IR35 Contract Length: 6 Months Initially You will lead the initiative … supports effective IT operations. Key Responsibilities: Establish and operate effective programme governance, ensuring clear decision-making, escalation paths, and alignment to the evolving global service model. Develop and maintain integrated programme plans, tracking milestones, dependencies, risks, and impacts on operating model, process, and policy. Coordinate and manage vendor ...

Enterprise Applications & Infrastructure Based in London Permanent, Full-Time Salary: Competitive (depending on experience) This role requires hands-on experience with Entrata - the property management software. A leading global organisation is seeking a Vice President of IT Operations to oversee three critical technology functions: Entrata application services, end-user … support, and corporate IT infrastructure. This is a strategic leadership role requiring hands-on expertise in Entrata and strong IT project management skills to deliver operational excellence and drive innovation across enterprise systems. You’ll lead high-performing teams, collaborate with senior stakeholders, and ensure seamless IT service ...

strategy across a global footprint. Key Responsibilities Platform Ownership s Strategy Act as the primary owner for the Azure cloud environment, including governance, cost management, architecture, and operations. Develop and maintain a scalable, secure, and resilient cloud platform aligned with the firm’s digital transformation goals. Drive and implement … during critical incidents. Lead by example, setting clear expectations and holding individuals and teams accountable for high performance and ethical conduct. Provide direct line management of individuals where appropriate, ensuring clear direction, regular development conversations, and alignment with team and business goals. This role requires you to remain hands ...

Sector: SaaS What are you going to do? Our client is a global SaaS company with expertise for over 30 years in a modern service-management platform designed to create a smoother, smarter, and more efficient experience for both employees and support teams. As a Business Development Representative … market. Upon joining you'll be assigned a Business Unit dedicated to generating opportunities in specific industries alongside a Business Development Manager, Service Management Consultant, and Customer Success Manager. The client has branches around the world, you'll be part of international organisation too! While ...

Service Desk Manager/IT Support Team Leader A fantastic opportunity has arisen for a IT Service Desk Manager/IT Support Team Leader Analyst to join our leading law firm on a permanent basis. IT Service Desk Manager/IT Support Team Leader Responsibilities and Duties … Lead, coach, and develop a team of five Service Desk Analysts to ensure consistent, high- quality support. • Set clear objectives, conduct regular 1:1s, and manage performance through reviews and regular input to call and ticket management • Promote a culture of ownership, professionalism, and first-time resolution. • Oversee ...

Service Desk Lead - London (office based, 4 days per week in the office) - £50,000 to £60,000 Please note: This position does not offer sponsorship. Applicants must have full legal eligibility to work in the UK and be able to commute to the office 4 days per week. … digital platforms, including marketing automation, CMS, websites, and analytics tools, supporting marketing teams to deliver efficient, data-driven campaigns. Key requirements: Experience managing Jira Service Desk or similar IT/service management platforms. Ability to monitor and manage service requests , ensuring timely resolution. Strong understanding ...

10+ years’ experience in Service Management or Application Service Ownership within enterprise or multi-vendor environments. · Proven experience leading discovery and transition phases for large-scale service transformations. · Strong understanding of ITIL principles, alongside modern DevOps and SRE practices. · Demonstrated success defining SLAs, KPIs, and measurable … stakeholder engagement and communication skills — able to balance structure with flexibility in fast-paced environments. · Experience working with engineering and operations teams to design service models that scale. ...

mainland China, delivering a secure, high-performance infrastructure platform that underpins business operations across all locations. Reporting to the Head of Infrastructure and Service Delivery, you will lead the Infrastructure Operations function, managing a team of nine specialists and working closely with the Infrastructure Engineering team. You will ensure … applications operate reliably, meet performance and availability targets, and evolve to support business growth. You will drive operational excellence and continuous improvement through measurable management, proactive monitoring, and a focus on automation, observability, and digital-experience monitoring. In addition, you will develop and empower your team, providing the technical ...

Experience in configuring and maintaining Windows Updates for Business (WUfB) Experience producing and maintaining Powershell scripts to automate tasks and drive efficiencies Experience using Service Management tools e.g. ServiceNow Excellent communication and stakeholder management skills. Qualifications Advanced Modern Workplace certifications including … required Additional certifications in Microsoft 365, Azure, or related technologies are desirable. Preferred Additional Skills Knowledge of Agile, ITIL practices and service management. Exposure to DevOps methodologies and tools. Ability to manage and optimise storage solutions. Understanding of compliance standards (GDPR, ISO 27001). Personal Attributes Analytical thinker with ...

full accountability for the stability, availability, and optimisation of the Council’s Hybrid Cloud Infrastructure (Azure/Windows Server), WAN (Fortigate/Cisco), and Service Desk functions. This role will be responsible for providing expert operational leadership during a critical period of transformation, tasked with the insourcing … Lead the forensic discovery of the IT estate from the incumbent supplier. utilise automated scanning and traffic analysis to map undocumented dependencies, assets, and service flows Execute a safe and secure transition of services (Service Desk, Infrastructure Support, Network Management) from the outsourced provider to the Council ...

Location: London | Hybrid: 4 days per week | Type: Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional … technology operations across the business. You will provide high-level infrastructure and end-user support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove ...

Chief Information Officer/Head of Technology Overview Our client is a leading financial services institution specialising in banking, asset management and securities services. The business operates at scale across complex markets and requires a transformative technology leader to modernise platforms, enhance operational resilience, and advance digital client experience. … security, and data management. The role is responsible for aligning technology investment to business growth and long-term transformation initiatives across trust, custody, asset management, and banking services. This is a newly created role offering the individual a chance to define and shape the business' long term technology strategy. ...

their growing team. As Application Support Analyst you will be the first point of contact for client support requests, ensuring a high level of service and quick resolution of issues. You will be responsible for initial triage, troubleshooting, and escalating complex cases as needed. This is an opportunity … transition to shift work to provide 24/7/365 global support. Key Responsibilities Provide first-line support for issues raised via the Service Desk, conducting initial triage and troubleshooting. Lead resolution efforts for major service-impacting issues, ensuring minimal downtime for clients. Build and maintain ...

months Location: London, UK (Hybrid for 3days/week) Position Overview We are looking for a DevOps Engineer – CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB) , while driving automation initiatives … Incident Management. Experience in integrating CMDB with monitoring and discovery tools. Soft Skills Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work in cross-functional teams and manage multiple priorities. Preferred Qualifications ServiceNow Certified Implementation Specialist (CIS) – CMDB. ITIL v4 Foundation certification. Experience ...

including marketing automation, CMS, websites, and analytics tools, supporting marketing teams to deliver efficient, data-driven campaigns. Key Requirements: Hands-on experience managing Jira Service Desk or comparable IT/service management systems. Skilled in tracking and handling service requests, ensuring prompt resolution. Solid understanding … Python is advantageous, but not mandatory; training is available. Knowledge of digital marketing tools and platforms, including SMS and WhatsApp integrations. Experience with website management, including CMS usage, troubleshooting, and basic maintenance tasks. Interview Process: 2 stages over teams. How to apply: Please reach out to me directly mohima.ali ...

role Experience in an application support, systems analyst, or BA-type role Exposure to Agile, Scrum, or Waterfall delivery environments Familiarity with Jira, Confluence, Service Management tools, Visio, Lucid chart, Notion or similar Basic knowledge of SQL, data models, or ER diagrams Experience supporting live systems, upgrades … Methodical, structured, and detail-oriented Comfortable working with both technical and non-technical stakeholders Proactive in identifying system issues and improvement opportunities Reliable and service-focused, with a strong sense of ownership Open to feedback and committed to continuous learning Methodical, structured, and detail-oriented Comfortable working with both ...

outsourcing lifecycle: strategy, procurement, delivery, transition and optimisation. Strong understanding of commercial models and procurement approaches. Expertise in IT delivery disciplines (IT strategy, service management, agile, project management). Consulting experience (essential for senior roles). If you’re passionate about shaping the future ...