Tier 1 Technical Support Specialist
- Hiring Organisation
- Centrii
- Location
- City of London, London, United Kingdom
steps clearly within the ticketing system Escalate complex or unresolved issues to Tier 2 or Tier 3 engineers when appropriate Maintain clear and professional communication with customers throughout the ticket lifecycle Track and update ticket status to ensure proper resolution and follow-through Work closely with internal engineering and operations … similar service desk platform Basic understanding of networking concepts Strong troubleshooting mindset and ability to gather key diagnostic information Excellent written and verbal communication skills Ability to work collaboratively in a fast-paced technical environment Preferred Experience Familiarity with networking platforms such as: Cisco Fortinet Cradlepoint Experience working with ...