Quality Assurance Analyst
- Hiring Organisation
- Credico Marketing UK Ltd
- Location
- Chester, Cheshire, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £26,000
team, supporting our Sales department and reporting in to our Account Manager. This is an exciting opportunity for someone who is passionate about quality, coaching and continuous improvement. You'll play a key role in helping our advisors deliver exceptional customer experiences by monitoring interactions, identifying trends and working closely … quality, compliance and customer experience standards. Deliver clear, constructive feedback to support colleague development and improve performance. Work closely with Team Managers to identify coaching opportunities and drive continuous improvement. Identify trends, recurring themes and training needs through quality monitoring. Produce quality reports and share insights with operational stakeholders. Participate ...