4 of 4 Customer Retention Jobs in Cheshire

commercially focused Head of Retention to oversee our Telematics Retention function. This is a high-impact role responsible for improving customer retention, reducing churn, maximising revenue recovery, and driving operational excellence across a multi-disciplined team.Overseeing a function of 23 colleagues covering Retention, Resolution, Billing Disputes, Administration and Complaints. You will play a critical role in identifying why customers leave, creating insight-led strategies to improve customer outcomes, and building strong partnerships across the wider business to address root causes and drive continuous improvement.As Head of Retention you will ...

part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and upsell. You will report into our Mid Market Sales Manager.Your key responsibilities day to day will … be...Responsible for in-life management of a customer base, by developing personal relationship with key clients, identifying new opportunities within that base, strengthen and secure through relationship managementKeep churn within account base to <5%To increase cross selling/product penetration within account baseDeliver outstanding customer experience ...

have the communication skills, attitude and ambition to succeed. You may currently work in B2B Sales, Inside Sales, Telesales, Account Management, Business Development, Customer Retention or a similar role. More importantly, you'll be someone who: Enjoys speaking with customers and building relationships. Is motivated by achieving ...

growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.Job DescriptionThe role of a Customer Resolution Specialist is to manage the pipeline of customers who are disputing their invoices. You will work closely with colleagues across the Telematics business … investigate and resolve customer queries and disputes that are preventing payment, supporting both customer satisfaction and business growth.You will also support the management and reporting of our CSAT surveys, capturing customer feedback and identifying opportunities to improve our processes, products and overall customer experience. Your ...