2 of 2 Customer Retention Jobs in Cheshire

umbrella and contractor payroll technology, supporting the UK temporary labour market at scale. The business is recognised for its compliant payroll solutions, strong customer service culture and robust systems designed for high-volume contractor engagement. With a reputation built on service quality, compliance and operational excellence, the organisation continues … improve onboarding, implementation and customer experience processes Work closely with internal operations, compliance and product teams Proactively manage service quality, risk and client retention Feed customer insight and improvement opportunities back into the business About You You will come from the umbrella payroll or contractor payroll ...

uncertainty or concerns. • Collaborate cross-functionally with Commercial, Service, Marketing, and Data teams to ensure joined-up planning and delivery. Insight & Optimisation • Use customer and operational feedback, along with data, to generate ideas and proposals for improving Atlas products and workflows. • Understand, map, and continuously refine customer journeys … scale for our client base. ________________________________________ Success Metrics • Increase client engagement and adoption of Atlas features within Citation UK. • Drive measurable improvements in client retention and satisfaction scores attributable to product improvements. • Deliver roadmap commitments on time and to quality, tracked through sprint velocity and release cadence. • Define ...