4 of 4 Customer Retention Jobs in Cheshire

Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry” Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This enabled … overseeing the strategy, governance, and execution of all data science and analytics initiatives. Reporting to the executive team, you will ensure data is leveraged to drive business growth, improve customer experience, and enable operational excellence across the organisation. Key Responsibilities Develop and execute a comprehensive data science and analytics strategy aligned with business goals. Build and lead a high … analysts, and data engineers, fostering a culture of innovation and continuous learning. Oversee the end-to-end delivery of advanced analytics, machine learning, and decision support systems to improve customer engagement, retention, and revenue generation. Establish robust data governance, quality, and compliance frameworks, ensuring the integrity and security of all data assets. Collaborate with C-suite and More ❯

and we invite you along on this journey. Job Description The role of Complaints Advisor within our Crewe Team is important to us. We are seeking a skilled and customer-focused individual to join our team in the field of Telecoms & IT. As a Complaints Advisor, you will be responsible for working directly with our customers to investigate and … resolve complaints. You will use our Customer Relationship Management system to analyse and explore current data, customer notes and capture the root cause for each complaint for us to report back to the wider business and reduce complaints. We would love to welcome you to either our Crewe office, with the working hours of Monday to Friday … 30pm Your responsibilities day to day will be: Resolve and retain existing customers through investigation, problem solving and resolution of queries. Be the first point of contact for customer complaints requests over the phone and email. Ensure all complaints are logged and captured as a case in Salesforce and kept updated regularly through to resolution. Review customer accounts More ❯

the travel technology sector, headquartered in Stockport. With strong momentum across Europe and a growing portfolio of international clients, our client is looking for a highly motivated German-Speaking Customer Success Manager to join their expanding team. This role will focus on supporting and growing existing customer relationships, guiding clients through on-boarding and implementation, and working closely … ongoing use of the platform Identifying opportunities to upsell or enhance the use of the product based on client goals Working cross-functionally with internal teams to deliver tailored customer solutions Helping to solve client queries and proactively improve customer satisfaction and retention About You: The ideal candidate will be fluent in German and bring a … and a keen interest in helping clients succeed with digital tools. Profile: Fluency in both German and English, written and spoken, is essential for the role Previous experience in Customer Success, Account Management, SaaS or Technical Support A strong communicator with the confidence to lead client calls and product demonstrations Technically minded, with the ability to quickly understand and More ❯

Google, Amazon, and NASA - our products and research power the world's best security teams. We're looking for a passionate and detail-oriented Renewals Specialist to manage our customer renewal process. You will be the primary point of contact for customers as their contracts come up for renewal, ensuring a smooth, positive, and successful experience that drives retention. … The Opportunity We're building a world-class approach to customer engagement and retention. As a Renewals Specialist, you'll be at the heart of that mission, managing key relationships and ensuring customers continue to see the value in Burp Suite. You will: Own the renewal process for a portfolio of customers, from initial contact to final agreement. Contribute … to company growth by meeting and exceeding retention targets. Use data and customer feedback to identify and mitigate renewal risks. Collaborate with our Product, Support, and Sales teams to resolve customer issues and highlight opportunities. Develop your commercial and negotiation skills with hands-on experience. Help refine and improve the tools, playbooks, and communications we use More ❯