26 to 26 of 26 Customer Experience Jobs in the City of London

role will provide oversight and responsibility for the active operations management, workload management and resourcing across their allocated areas of business responsibility. London Market experience is essential for this role as well as previous experience leading projects and managing teams from a Underwriting Operations perspective. Understanding of Process … Improvement initiatives and proven experience of supporting the migration of processes to offshore providers is also needed for this position. Key Responsibilities Facilitate communication and collaboration between Europe Operations and BPO vendor partners. Aid in the planning and execution of BPO migrations. Establish performance metrics and ensure contractual service … levels are met, including SLAs measuring timeliness, quality, productivity, and customer experience. Monitor SLA performance and provide updates to management in Europe Operations. Assist in maintaining strong relationships with BPO vendor partners. Address and resolve reported issues promptly and effectively. Support day-to-day operations of migrated processes, including more »