26 to 50 of 70 Customer Experience Jobs in the City of London

a range of Insurance clients, in a senior, hands-on role. As a Solution Architect you will help clients to solve a wide range of business problems, designing exceptional customer experiences and products, ensuring they get the most of out of technology solutions to enhance business capabilities. You'll be a pivotal member of the team in an outcome … orientated role. Location/WFH: There's a hybrid work from home model with 2-3 days a week in the London, City office. About you: You have strong experience as a Solution Architect with a range of skills including modern solution design, target operating models, solution estimation and planning or architecture governance You have strong experience with … Guidewire and/or Verisk You have public cloud experience, ideally multi-cloud, AWS, Azure, GCP You have a good understanding of security concepts such as IAM and Offensive Security You have a strong understanding of the end-to-end technology delivery cycle with experience of working with Agile teams (product, engineering and software delivery) You are degree More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

/taker alignment and address liquidity gaps Join client discussions where needed to provide quantitative context on flow behavior and platform usage What You Bring 1–3 years of experience in a financial markets, e-trading, or data analyst role Proficiency in Python, R, or KDB+/q for data processing and visualization Familiarity with market microstructure, FX trading … Engineering, Finance, or related quantitative field Familiarity with SQL, Excel, or BI tools for reporting is a plus Interest in working at the intersection of trading systems, data, and customer experience Bonus Points For: Experience with FIX protocol Building tools or scripts for use in trading operations or liquidity management Prior exposure to institutional client onboarding or More ❯

the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale. As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such … that are not only personalised but predictive and dynamic. Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviours that … in every interaction. As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences. Learn more at Sitecore.com About the Role: The Head More ❯

fantastic opportunity to own the AI Product Management patch for an incredibly innovative and effective AI/ML Customer Experience SaaS scale-up. The Company AI MarTech, CX & Analytics SaaS $100m in funding from top investors Circa 700 employees - global offices 75% managers promoted from within Meta, Shopify, Snowflake partners The Role Own the AI/ML product …/research/stories/GTM Desired Skills & Experience Product Management experience for an AI/ML B2B SaaS Strong product discovery and user research experience CX/CDP/ESP/CRM product experience is a bonus More ❯

Legal Specialist Sector - Legaltech, Law, Technology, SAAS, Artificial Intelligence Location - Central London/Hybrid Salary & Benefits - £30,000 to £60,000 (depending on experience) + benefits (Healthcare, Laptop, Bonus Days off, Hybrid working) Job Type - Graduate, Legal, Full-time, Permanent Recruiting graduate level to 2+ years experience in a legal role. A global leader in the legaltech market … countries such as AMD, National Grid, LG and DHL. You will play a central role in ensuring our customers achieve success from the outset through collaboration with the customer throughout the onboarding process. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customer’s … as part of a team. - Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience. - Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement. - Comfortable with learning and utilizing new software and technology More ❯

directly to our Head of Product Design. You’ll help shape how our product works, feels, and solves real-world problems for our customers. Drive meaningful improvements to the customer experience in one or more high-impact areas of the product—measurably improving user satisfaction, reducing friction, or unlocking business growth. Influence product direction by identifying and framing … problems worth solving, leading and setting the bar for discovery efforts, contributing to strategy and finding the real customer need. Raise the bar for design at Soldo by mentoring teammates, levelling up our skills & critical thinking methods by evangelising a Design Thinking approach across the organisation. We need you to help demonstrate the impact of great product design at … Be a trusted design voice in cross-functional teams—bringing clarity to ambiguity, making decisions based on evidence, and championing our customers. We're looking for someone who has: Experience in Product Design within a past-paced SaaS environment (ideally in fintech) A strong portfolio that showcases elegant, usable, and outcome-driven design solutions across multiple platforms. Excellent interaction More ❯

our Director Data Centre Commissioning is to support the Managing Principal to drive the delivery of the financial targets, efficiently following the defined processes whilst at all times ensuring Cx services have been safely, diligently and accurately planned, managed, executed and recorded and all obligations in managing our people and our client commitments are met. Responsibilities In the role of … Director Data Centre Commissioning, we'll count on you to: Drive consistent and effective communication across Cx and the Enterprise Support development and successfully deliver of financial budgets and forecasts. Serve as a Senior/Escalation point for Selected key clients. leverage company-wide project delivery tools and systems to ensure successful project delivery, workload forecasting, staff recruitment and development … future engineering expertise in the company. Lead as required to support the bid process through delivering high quality, commercially viable bid documents Support the Managing Principal in running the Cx Business class assisting with all aspects of quality management. Ensure No Claims are made on PI, ensure all Contract documents are diligently checked. Subject to approval, interview and recruit new More ❯

Customer Experience Consultant 📍 London (Hybrid – 2 days onsite) 💼 Full-time | Up to £65,000 per annum We’re looking for an experienced and ambitious Customer Experience Consultant to join a leading technology consultancy in London. You’ll help shape and deliver customer-first strategies that drive measurable impact playing a key role in transforming how … to power change. About the Role As a Customer Experience Strategist, you’ll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and marketing technology to deliver seamless, insight-driven customer experiences. This role reports … influencing key decisions and guiding long-term transformation. Collaborate with client services teams to identify opportunities for growth and innovation. Support new business pitches and help evolve the wider CX proposition. What We’re Looking For Background within similar customer experience/CX role preferably from within a consultancy. Strong background in omni-channel customer journey mapping More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories, optimise … into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/B testing, control groups, and campaign measurement More ❯

AI Experiences & Design Systems 📍 London (Hybrid, 2x/week) | 🏡 Just Move In | 🧠 AI-native home platform Imagine transforming the stressful process of moving home into a seamless, ai-powered experience – this is what we do at Just Move In. We’re an early-stage B-corp, VC-backed startup; on a mission to simplify home setup and moving logistics … of tasks for home and life, so the user can focus on living, not admin. We believe AI and great design are the keys to building a step-change customer experience. We’re now hiring a Sr Product Designer to lead the creation of elegant, intuitive user experiences across web, mobile, messaging, and embedded partner tools. You’ll own … powered, omni-channel user flows (web, app, WhatsApp, voice, embedded) In-depth research utilising user interviews, surveys, and data analysis to make consumer-centric decisions to improve the user experience Invent new UX patterns and components for AI workflows across chat, ecommerce, tasks and automation Translate LLM outputs into clear, helpful UI that users trust Build and scale our More ❯

its Executive team. Working closely with senior management and reporting to the Director of Commercial Finance, you’ll provide data-driven insights to enhance operations, improve sales, and drive customer experience. What you’ll be doing: Developing reports and analysis to support operational and retail performance. Creating business cases for investments and strategic initiatives. Identifying trends, risks, and opportunities … using advanced analytics. Requirements: Strong data and analytical skills (SQL, Advanced Excel, Power BI with Python/Amazon RDS desirable) Experience in operations, retail, or multi-site businesses. Proven consulting skill-set Ability to translate complex challenges into actionable insights. If you have a passion for data-driven decision-making and commercial strategy, we’d love to hear from More ❯

data sourcing, feature engineering, model development, validation, and monitoring. Design and execute champion/challenger tests and A/B experiments to continuously improve approval rates, loss rates, and customer experience Analyse credit performance data to generate actionable insight and support strategic decisions Mentor and develop a small team of analysts/data scientists as the team scales More ❯

Officer and CEO in investor relations and data provision Portfolio and Programme Management Oversee the execution of multi-functional transformation programmes including digital banking platforms, new products, client/customer experience, core system modernisation/alignment, ongoing regulatory compliance and operational excellence. Implement agile and lean methodologies to accelerate delivery and ensure measurable outcomes. Ensure we have a More ❯

s global M&A deal flow and 50% of the private equity raised globally. About the Role - We are looking for a proactive and experienced individual who has managed customer relationships in the B2B SaaS space within the Alternative Investments markets. RESPONSIBILITIES Client Relationship Management Serve as the main point of contact for a portfolio of strategic customers, ensuring … and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Act as a customer advocate within Intralinks, providing insights to product and leadership teams to enhance our offerings. Strategic Planning & Execution Develop and own a quarterly success and expansion strategy for your customer … sales, SAMs and relationship managers alongside customers to mutually identify opportunities for expansion and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Collaborate closely with customers to create tailored Success Plans that align Intralinks solutions with their strategic goals, driving measurable outcomes. Customer Success Strategies Maintain regular, proactive communication More ❯

growing team. You’ll be joining us as we lay the foundations of a new venture designed for long term impact across financial services. Role Description: As our first Customer Deployment Strategist, you’ll be at the intersection of product, client success, and implementation. You’ll work closely with the COO and founding team to onboard early clients, configure … platform to their needs, and drive adoption across stakeholders. This is a hands-on, high-impact role ideal for someone who thrives in ambiguity and wants to shape the customer experience from day one. Key Responsibilities: Lead onboarding for early enterprise clients, from initial setup through full platform activation. Act as the technical and compliance-savvy liaison between … our team and client stakeholders. Configure platform modules and workflows to align with customer regulatory requirements and internal risk frameworks. Develop playbooks, documentation, and client-facing materials that support scalable deployments. Collaborate with product and engineering teams to relay client feedback and surface feature requests. Own the early success metrics for deployment time, user activation, and feedback quality. What More ❯

Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap. About the Role As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across … all customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology … and operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards. Key Responsibilities Develop and implement the digital channels strategy in line with business goals Own the end-to-end customer journey across key digital platforms Drive continuous improvement and innovation in digital product delivery Oversee platform performance More ❯

offering luxury prizes whilst simultaneously raising money for a variety of charities across the UK. This is an exciting opportunity to make a real impact in a fast-paced, customer-focused digital environment. THE ROLE This Senior Product Analyst will play a key role in shaping strategy and innovation across the website and app, focusing on app development and … customer retention. You’ll work on developing new propositions and customer experiences, pricing test/product performance/customer behaviour analysis and conduct AB tests to drive improvements. You’ll need to have advanced SQL to uncover insights from large datasets. SKILLS + EXPERIENCE Strong and advanced SQL required (Windows functions a nice to have) Experience More ❯

Are you a dynamic Product Manager with experience across e-commerce, gaming, or prize draw sites? Would you like to work onsite for a major UK broadcaster, developing their online competitions portal, driving retention and ARPU through a slick UX. You will act as the key liaison between their team and our development and delivery team in Poland. About … prize draws and exclusive competitions, promoted on-air and syndicated across the UK’s biggest radio brands. Our goal is to create a seamless, engaging, and best-in-class experience for our customers to enter (and win) while maximising retention and spend. The Role We’re looking for a London-based Digital Product Manager to take full responsibility for … the evolution of the product. You’ll work as part of the team to develop new features and build the product roadmap to create an exceptional customer experience and drive revenue growth. You’ll have a dedicated technical development team to scope, build, and deliver your product. You’ll have a strong focus on customer engagement and More ❯

Manager – BPO | Outsourced Managed Services | Global Blue Chip Household Name | £70,000 - £80,000 + Bonus & Strong Wider Package | West London (Hybrid) Are you a seasoned procurement leader with experience in outsourced services, BPO, or complex third-party delivery models? This is a high-impact opportunity to join a world-class, globally recognised brand, leading strategic procurement across one … of the most business-critical and customer-facing areas: outsourced contact centres and managed service providers. As Senior Procurement Manager, you'll take ownership of a significant multi-million-pound global spend across onshore, nearshore and offshore customer operations. These third-party partnerships are central to the business’s award-winning customer experience, and you’ll … play a lead role in optimising their commercial, operational, and strategic performance. Partnering with senior stakeholders across Procurement, Commercial, Customer Service, and Technology, you'll drive supplier strategy, lead major contract negotiations, and play a key role in transforming the company's outsourced operating model. It’s a rare opportunity to operate at a high strategic level while staying More ❯

The Role As a Product Designer at Trayport, you will be responsible for the customer experience design of a world leading energy trading platform. From green-field cutting edge applications to existing tools that need to keep up to date with market trends and user needs. Asking the right questions and listening hard to the answers, from the … with intuitive workflows that makes the application irresistible to users. Partnering with Product Management to design modern web and mobile applications for traders and brokers. You will own the customer experience of the client facing applications at Trayport and ensure a consistent and coherent approach across the whole product. Translating business requirements and customer insights into compelling … using a qualitative and quantitative approach. Create wireframes and prototypes for design exploration and user testing The Person You focus on the design process and keep the end-user experience in mind to deliver best in class results. You know that “doing things properly” isn’t always perfection, but knowing when to be scrappy and when to hone in More ❯

to drive engagement, growth, and brand affinity across Termgrid’s expanding user base. This role is designed for someone who is creative and thrives on building authentic relationships, celebrating customer successes, and creating a vibrant, connected ecosystem around a category-defining platform. As Community Manager, you will: Engage with our growing community of users and brand advocates to strengthen … relationships, increase adoption, and expand reach. Collaborate with Sales, Marketing, and Product teams to design and execute campaigns that drive user engagement, generate leads, and celebrate customer milestones. Serve as the voice of the user within Termgrid, surfacing feedback, ideas, and insights that shape product direction and customer experience. Why should you consider Termgrid? The Mission: Long-term … the community. Collaborate with Sales and Marketing to generate leads by fostering a strong brand presence and driving advocacy. Create feedback loops between the community and internal teams (Product, Customer Success) to ensure we’re continuously improving the user experience. Host and manage events (virtual or in-person) to build deeper relationships and gather valuable insights from our users. More ❯

organisation offers excellent training, career progression, and long-term prospects. You'll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you'll play a critical role in … least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash beneficial Excellent customer-facing skills - you should have commercial experience in a role involving lots of communication (can be from internship/summer job) A motivated self-starter with a problem … to understand the intricacies of the product You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team) Manage customer issues from initial report through to resolution Basic troubleshooting, and escalation of issues to the tech team Give an excellent customer experience throughout the resolution process What More ❯

company, that exists to transform its clients fortunes by disrupting the categories they operate in. VCCP is fully integrated, with deep capabilities in data and analytics, brand strategy, communications, customer experience, media, production and distribution. The company was founded in 2002 in London, with offices in New York, San Francisco, Singapore, Shanghai, Sydney, Madrid and Prague. Our London … the click, someone who believes that platforms area a place to tell brand stories, build emotional connection, and make work people don't just scroll past, but share. Skills & Experience: Proven experience leading high-performing digital media teams across paid social, search, and/or commerce platforms. A deep understanding of how to drive brand and business impact More ❯

for 35,000 feet? Let’s go. We are recruiting for a Product Designer to deliver innovative, exciting, and effective solutions for one of our aviation client's digital customer experience. Embedded within an agile scrum team, the role combines design thinking, user insight, analytics, and evolving business goals to craft a best-in-class user experience. 🔧 What you … shared understanding in an ambiguous environment. 📊 Bring visions to life by creating engaging, hi-fidelity prototypes, paying particular attention to micro-interactions, motion and animation to enhance the user experience 🎨 Contribute to and evolve the design system, design and maintain the components, interactions, and transitions, design patterns as part of a Design System or component library to ensure quality More ❯