26 to 50 of 176 Customer Experience Jobs in the City of London

About the job FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience. As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products … ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey. What you'll do: As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. … Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will: Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge Support the customer throughout their entire lifecycle Provide expert-level technical support for customers using our Open Source More ❯

Data Analyst – £285/day | 10-Month Contract | Hybrid (London) We’re looking for an experienced Data Analyst to join a global Customer Success Data Science team , working on initiatives that enhance customer experience and operational excellence across international markets. This is an exciting opportunity to make a real impact by building data foundations, enabling actionable insights … and driving automation across multiple regions. You’ll collaborate closely with cross-functional teams to ensure data drives strategy, informs decision-making, and helps deliver exceptional customer outcomes. What You’ll Do Build strong data foundations: Develop pipelines, improve data integrity, and establish clear metric definitions and governance across multiple international markets. Automate and streamline reporting: Create scalable dashboards … and reporting tools that deliver timely, accurate insights for business and customer success teams. Deliver deep-dive analytics: Identify root causes of performance trends, customer pain points, and operational inefficiencies, turning insights into actionable recommendations. Support experimentation: Analyse A/B tests and digital experience initiatives to measure impact and inform continuous improvement. Tell the story with More ❯

Data Analyst – £285/day | 10-Month Contract | Hybrid (London) We’re looking for an experienced Data Analyst to join a global Customer Success Data Science team , working on initiatives that enhance customer experience and operational excellence across international markets. This is an exciting opportunity to make a real impact by building data foundations, enabling actionable insights … and driving automation across multiple regions. You’ll collaborate closely with cross-functional teams to ensure data drives strategy, informs decision-making, and helps deliver exceptional customer outcomes. What You’ll Do Build strong data foundations: Develop pipelines, improve data integrity, and establish clear metric definitions and governance across multiple international markets. Automate and streamline reporting: Create scalable dashboards … and reporting tools that deliver timely, accurate insights for business and customer success teams. Deliver deep-dive analytics: Identify root causes of performance trends, customer pain points, and operational inefficiencies, turning insights into actionable recommendations. Support experimentation: Analyse A/B tests and digital experience initiatives to measure impact and inform continuous improvement. Tell the story with More ❯

backed by top-tier investors. With global offices and an experienced leadership team, the company is building a next-generation AI platform designed to reinvent how enterprises work from customer experience to internal productivity. This is a rare opportunity to join a company at the inflection point of scale, with the mandate to shape industry defining AI products … you’ll define and lead the vision, strategy, and execution of the Agent platform a cornerstone of the company’s genAI product strategy. You will oversee: The core Agent experience (to be announced) Domain-specific agents (e.g. Customer Experience-focused) The agentic platform (skills, tools, extensibility) Foundational platform capabilities in Search, Answers, and Reasoning The role is … critical in delivering for customers on two fronts: A design-first experience that makes AI agents simple and intuitive to adopt. An enterprise-grade platform that ensures extensibility, reliability, and scale. You’ll lead and grow a team of Product Managers, building the next generation of AI-powered agents that transform how enterprises operate. What You’ll Do Own More ❯

backed by top-tier investors. With global offices and an experienced leadership team, the company is building a next-generation AI platform designed to reinvent how enterprises work from customer experience to internal productivity. This is a rare opportunity to join a company at the inflection point of scale, with the mandate to shape industry defining AI products … you’ll define and lead the vision, strategy, and execution of the Agent platform a cornerstone of the company’s genAI product strategy. You will oversee: The core Agent experience (to be announced) Domain-specific agents (e.g. Customer Experience-focused) The agentic platform (skills, tools, extensibility) Foundational platform capabilities in Search, Answers, and Reasoning The role is … critical in delivering for customers on two fronts: A design-first experience that makes AI agents simple and intuitive to adopt. An enterprise-grade platform that ensures extensibility, reliability, and scale. You’ll lead and grow a team of Product Managers, building the next generation of AI-powered agents that transform how enterprises operate. What You’ll Do Own More ❯

an Engagement Strategy Director to join our London-based global team, who will be responsible for supporting the development of data-rich, behavior-shaping engagement solutions to deliver better customer experiences for our life sciences clients. We are looking for a results-oriented team player who supports executing our HCP and patient engagement strategy deliverables, quickly sees patterns and … with our clients. What You Will Do: Work as a part of an integrated strategy team to proactively propose HCP and patience engagement solutions to help clients achieve relevant customer experiences while aligning to client goals and business challenges, shaping their data and intelligence gathering architecture, and their capacity to introduce viable solutions into the marketplace Serve in client … support from brand/content strategy and analytics teams Facilitate service introduction & change confirmation focusing on market opportunities What you Bring: 7+ year of experience working in Digital, CX or Engagement Strategy at a creative agency Experienced in life sciences marketing, including both HCP and patient Strong analytical skills Expert in engagement channels and technology widely used in Life More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON – 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You’ll join the Customer Analytics & Loyalty function — a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

Senior Customer Success Manager - 12 Month FTC London (Hybrid – 3 days office-based in central) £60,000 - £68,000 + commission A high-growth, AI-powered customer intelligence platform is looking for a commercially driven operator to take ownership of their enterprise expansion strategy. The platform helps global brands turn unstructured customer data into actionable insight, with … and media. You’ll be joining a 50-person team (split between London and Manchester), with a growing presence in the US. Their platform is used by teams in CX, insight, brand, and digital — and is particularly strong in survey analysis, conversational analytics, and fan intelligence. THE ROLE You’ll take the commercial lead across a range of strategic enterprise … account expansion into new use cases and budget lines Managing renewal strategies and reducing churn across key clients Tracking commercial metrics: NPS, usage, retention and performance KPIs Partnering with Customer Success to ensure programmes of work align with business objectives Acting as a commercial voice within the business, bringing clarity and structure to how the platform scales across enterprise More ❯

Senior Customer Success Manager - 12 Month FTC London (Hybrid – 3 days office-based in central) £60,000 - £68,000 + commission A high-growth, AI-powered customer intelligence platform is looking for a commercially driven operator to take ownership of their enterprise expansion strategy. The platform helps global brands turn unstructured customer data into actionable insight, with … and media. You’ll be joining a 50-person team (split between London and Manchester), with a growing presence in the US. Their platform is used by teams in CX, insight, brand, and digital — and is particularly strong in survey analysis, conversational analytics, and fan intelligence. THE ROLE You’ll take the commercial lead across a range of strategic enterprise … account expansion into new use cases and budget lines Managing renewal strategies and reducing churn across key clients Tracking commercial metrics: NPS, usage, retention and performance KPIs Partnering with Customer Success to ensure programmes of work align with business objectives Acting as a commercial voice within the business, bringing clarity and structure to how the platform scales across enterprise More ❯

FX and Payments Product Owner to join a leading financial services organisation on a six-month contract. This is a key role driving the delivery of innovative, compliant and customer-centric foreign exchange and payments solutions across a complex technology transformation programme.You will work with multi-country, cross-functional teams, including Technology, Legal, Product, Compliance, Operations and Business, to … define, prioritise and deliver new features that enhance customer experience, optimise transaction flows and align with evolving market standards and regulatory expectations. Key Responsibilities: Lead end to end delivery of FX and Payments initiatives from concept through to implementation Define and prioritise product backlogs, ensuring alignment with business objectives and compliance requirements Collaborate with engineering, design and business … integration efforts across global markets Ensure adherence to regulatory, risk and compliance frameworks within payments and FX domains Track performance and identify opportunities for continuous product enhancement Skills and Experience: Proven experience as a Product Owner or Product Manager within Payments, FX or Transaction Banking Strong background in large scale technology transformation and digital platform delivery Experience More ❯

out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions . We understand that no two financial needs are … help us deliver faster, better, more transparent lending decisions for our customers. Working closely with senior business stakeholders, you’ll help shape the product roadmap, ensuring our products meet customer needs, comply with regulatory standards, and drive business growth. Reporting to the Head of Product, you’ll help establish a world-class product team and shape how we approach … product discovery and delivery. You’ll implement best practices from the technology, banking and fintech industries, ensuring our product development processes are agile, efficient, and customer focused. Key Responsibilities Vision & strategy Define and communicate a clear and compelling product vision, strategy and roadmap for our lending products. Conduct market research, customer discovery and competitor analysis to understand customer More ❯

out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions . We understand that no two financial needs are … help us deliver faster, better, more transparent lending decisions for our customers. Working closely with senior business stakeholders, you’ll help shape the product roadmap, ensuring our products meet customer needs, comply with regulatory standards, and drive business growth. Reporting to the Head of Product, you’ll help establish a world-class product team and shape how we approach … product discovery and delivery. You’ll implement best practices from the technology, banking and fintech industries, ensuring our product development processes are agile, efficient, and customer focused. Key Responsibilities Vision & strategy Define and communicate a clear and compelling product vision, strategy and roadmap for our lending products. Conduct market research, customer discovery and competitor analysis to understand customer More ❯

Customer Implementation Consultant SaaS/Data/Onboarding London (Hybrid, 3 days onsite) Are you the kind of person who gets a buzz from turning complexity into clarity the one who joins a messy customer onboarding process and just makes it work ? This is a chance to join a small but fast-growing tech-for-good startup thats … building smart, data-driven products making a real-world impact. Theyve scaled rapidly over the past year and are now looking for someone to take full ownership of customer onboarding and implementation - making sure new clients see value quickly and stay long term. Theyre hiring a Customer Implementation Consultant - part technical problem-solver, part customer champion to … to fully live. If you like variety, autonomy, and seeing customers succeed because of what you deliver - this is worth a look. What youll be doing Owning the full customer onboarding and implementation process Working directly with client technical teams to integrate and activate their data Troubleshooting data ingestion, compatibility, and configuration issues Tracking progress and maintaining close communication More ❯

the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale. As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such … that are not only personalised but predictive and dynamic. Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviours that … in every interaction. As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences. Learn more at Sitecore.com About the Role: The Sales More ❯

the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale. As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such … that are not only personalised but predictive and dynamic. Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviours that … in every interaction. As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences. Learn more at Sitecore.com About the Role: The Sales More ❯

inventory. We partner with publishers worldwide to optimise their ad operations and drive sustainable revenue growth through innovative solutions and expert support. Role Overview We are seeking an experienced Customer Success Manager to join our growing team. This person will be responsible for building and maintaining strong relationships with our publishers, ensuring they maximize value from our advertising solutions. … This role will focus on understanding publisher goals, driving adoption of our platforms and products, and providing strategic guidance to improve monetization, performance, and long-term partnership success. The Customer Success Manager will act as a trusted advisor, coordinating with internal teams to deliver solutions, resolve issues, and proactively identify growth opportunities. What You Will Do We are looking … for experienced Customer Success Managers to join us in this growth phase and help us create the ideal customer experience for our clients. Manage and expand a portfolio of accounts generating $10m a year Relay customer feedback to the product team, ensuring we're developing the best technology to suit our customers' needs Craft persuasive sales More ❯

inventory. We partner with publishers worldwide to optimise their ad operations and drive sustainable revenue growth through innovative solutions and expert support. Role Overview We are seeking an experienced Customer Success Manager to join our growing team. This person will be responsible for building and maintaining strong relationships with our publishers, ensuring they maximize value from our advertising solutions. … This role will focus on understanding publisher goals, driving adoption of our platforms and products, and providing strategic guidance to improve monetization, performance, and long-term partnership success. The Customer Success Manager will act as a trusted advisor, coordinating with internal teams to deliver solutions, resolve issues, and proactively identify growth opportunities. What You Will Do We are looking … for experienced Customer Success Managers to join us in this growth phase and help us create the ideal customer experience for our clients. Manage and expand a portfolio of accounts generating $10m a year Relay customer feedback to the product team, ensuring we're developing the best technology to suit our customers' needs Craft persuasive sales More ❯

objectives. Architect and propose tailored AI solutions that clearly map our technology to the client's specific use cases and desired business outcomes (e.g., increased revenue, reduced costs, improved customer experience). Develop and deliver compelling proof-of-concepts (POCs), custom demos, and technical presentations that showcase the capabilities and ROI of our AI solutions. Sales Execution & Partnership … and non-technical audiences. Build and maintain strong, trusted relationships with key technical and operational stakeholders in client organizations. Product & Market Expertise (20%) Serve as the voice of the customer, providing critical feedback to our Product and Engineering teams to inform the product roadmap. Maintain a deep, hands-on understanding of our AI platform, its APIs, and its underlying … AI/ML market. Qualification and expertise: Bachelor's degree in Computer Science, Engineering, Data Science, or a related technical field. Advanced degree is a plus. 3+ years of experience in a Sales/Solutions Engineer, Customer-Facing Data Scientist, or Technical Product Manager role, preferably in a B2B SaaS or AI/ML company. Hands-on experience More ❯

objectives. Architect and propose tailored AI solutions that clearly map our technology to the client's specific use cases and desired business outcomes (e.g., increased revenue, reduced costs, improved customer experience). Develop and deliver compelling proof-of-concepts (POCs), custom demos, and technical presentations that showcase the capabilities and ROI of our AI solutions. Sales Execution & Partnership … and non-technical audiences. Build and maintain strong, trusted relationships with key technical and operational stakeholders in client organizations. Product & Market Expertise (20%) Serve as the voice of the customer, providing critical feedback to our Product and Engineering teams to inform the product roadmap. Maintain a deep, hands-on understanding of our AI platform, its APIs, and its underlying … AI/ML market. Qualification and expertise: Bachelor's degree in Computer Science, Engineering, Data Science, or a related technical field. Advanced degree is a plus. 3+ years of experience in a Sales/Solutions Engineer, Customer-Facing Data Scientist, or Technical Product Manager role, preferably in a B2B SaaS or AI/ML company. Hands-on experience More ❯

To be considered for this role, applicants must have experience in the eCommerce or retail sector. About Poq Join Poq, the 'super app' SaaS company that empowers retailers and brands to drive fast growth and revolutionise their customer experience through highly effective and fully customisable mobile native apps. We partner with leading retailers to strengthen their brands … Capture lessons learned from projects and ensure they are fed back into future ways of working. Drive consistency in governance, reporting, and client communication. What we’re looking for Experience: Hands-on project management experience, ideally in a SaaS environment. Proven line management experience with Project Managers or similar roles. Strong background in project and portfolio management … including resource allocation and forecasting Experience in the ecommerce or retail sector, with an interest in mobile technology. Demonstrated ability to support multiple clients across different time zones (including US & Australia). Experience working with in-house developers and third-party suppliers. Solid understanding of both Agile and Waterfall methodologies, with the ability to apply the right approach. More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … teams are communities of technology focussed professionals who work together to deliver SaaS ERP based transformation programmes based on KPMG Powered Enterprise. The teams use their functional knowledge and experience (e.g., Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, Coupa) to lead and deliver client programmes, to support pre-sales activities and to … d love to see: Educated to degree level or equivalent. An understanding of the key finance or procurement business issues/drivers that result in clients pursuing transformation programmes. Experience of multiple industry sectors (e.g. Media, Services, Retail, Insurance, Local Government etc.) is preferred Experience of working effectively with senior client representatives. Knowledge of how Oracle Cloud ERP More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … teams are communities of technology focussed professionals who work together to deliver SaaS ERP based transformation programmes based on KPMG Powered Enterprise. The teams use their functional knowledge and experience (e.g., Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, Coupa) to lead and deliver client programmes, to support pre-sales activities and to … d love to see: Educated to degree level or equivalent. An understanding of the key finance or procurement business issues/drivers that result in clients pursuing transformation programmes. Experience of multiple industry sectors (e.g. Media, Services, Retail, Insurance, Local Government etc.) is preferred Experience of working effectively with senior client representatives. Knowledge of how Oracle Cloud ERP More ❯

aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to … Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever possible Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service. Prepare and interpret performance analysis reports. Conduct audits of Third-Party Administrators (TPAs). Support the … delivery and analysis of customer satisfaction surveys. Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services. Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: Strong working knowledge of travel, personal accident, loss of More ❯

aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to … Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever possible Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service. Prepare and interpret performance analysis reports. Conduct audits of Third-Party Administrators (TPAs). Support the … delivery and analysis of customer satisfaction surveys. Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services. Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: Strong working knowledge of travel, personal accident, loss of More ❯

across key enterprise customers. This is an opportunity to join a proven technology business at a pivotal stage as it moves upmarket from mid-market to enterprise and redefines customer engagement through AI-powered solutions. The Role As a Senior Enterprise Account Executive, you will own a focused book of 30–50 enterprise accounts and lead a self-sourced … outbound-driven sales motion. You’ll consult with senior leaders on integrating Agentic AI into their customer success strategies, drive high-value enterprise deals, and influence how global brands deliver customer experiences. This is a strategic, hunter-focused role for ambitious sellers who thrive in high-growth, product-driven environments. Senior Enterprise Account Executive Responsibilities: Build and manage … building Articulate the value of AI solutions to both technical and business stakeholders Navigate complex enterprise sales cycles (typically 9–12 months) with multiple stakeholders Partner with product and customer success teams to ensure long-term customer value Maintain deep product and market knowledge in a rapidly evolving AI landscape Achieve a quota of $1.2M (~£1M) with a More ❯