26 to 50 of 74 Customer Experience Jobs in the City of London

impact. You will lead a high-performing software engineering team, supported by best-in-class group infrastructure, with a clear focus on delivering scalable, customer-facing products that drive meaningful value. Working closely with AI/data science teams, you will play a key role in translating AI innovation … traditional content business into a market-leading, AI-driven digital platform Lead, mentor, and scale a high-performing engineering organisation to deliver innovative, customer-focused products Ensure high standards of availability, scalability, security, and performance, with strong governance across engineering and third-party partners Establish effective delivery governance from ...

never stop working to find new, innovative ways to make that possible. Job Overview Join the Intuit Data Exchange (IDX) team as a Customer Experience professional focusing on technical account management for Intuit offerings. As a Technical Account Manager (TAM) you'll be a critical link between … risks for provider integration deployments as needed Drive op mechs with internal and external stakeholders for visibility of ongoing connection issues and status Leverage customer feedback, metrics and consistent UAT framework to contribute informed insights, and collaborate with cross-functional teams, to continuously optimise and enhance the quality ...

each region. About Alchemy Alchemy is a specialist insurance technology consultancy and global centre of excellence, partnering with leading insurers to modernise systems, enhance customer experience, and deliver next-generation insurance talent Now part of NTT DATA, Alchemy is entering an exciting phase of international growth across … studies, and thought leadership aligned to regional market trends. Contribute to internal enablement by sharing market intelligence, competitor insights, and Guidewire roadmap updates. Skills & Experience Required Extensive experience in sales, business development, or alliance management within the insurance technology or systems integration space. Proven success selling Guidewire ...

LGBTQ+ business community. Please do not contact the recruiter directly. Can you collaborate with teams to build successful marketing strategies? Are you a customer-centric and data-driven individual? About our team RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity … tagging consistently across websites, forms, and campaigns Carry out quality assurance to ensure content displays correctly across devices and delivers a clear, user‐focused experience Manage and progress digital platform requests through Jira, meeting agreed service levels Provide first‐line support for website, form, and platform queries, escalating issues ...

pricing You are a hunter and a fearless business developer. Maintain an abundant pipeline through resiliency and strategic, aggressive prospecting efforts while maintaining a Customer First mentality You are an engaging presenter. You are comfortable in front of a room of senior Executives and can easily present technology solutions … student of the game eager to work with like-minded individuals who focus on continuous improvement, sharing best practices and providing an effortless customer experience You have a work hard, play hard mentality. Enjoy unlimited earning potential in a dynamic environment that focuses on continuous learning and building ...

delightful. You'll lead a team of talented engineers, collaborating daily with product managers, data analysts, and designers to continuously improve the pricing plans, experience for both new and existing customers, making them fairer, more intuitive, attractive and more scalable. Qualifications What does it take: 5+ years of experience in Java or Kotlin (or other JVM based language) Strong experience with Spring framework, relational databases, distributed and concurrent systems (Kafka) Close collaboration with product managers, data scientists, data analysts, engineers and other product teams is a must have and is something to expect to happen ...

Contacts team is a core team at Wise, dedicated to making adding, finding, and managing your recipients as easy as possible. We own this experience end-to-end: from the scalable platform securing tens of millions of bank accounts customers send to, to the intelligent search algorithms and local … integrations (like Pix) that power discovery, all the way to the customer-facing screens where users interact with their counterparties. The team is integral to Wise’s day-to-day operations — if our services go down, Wise goes down. How we work We work in an agile fashion, with ...

time. Your Role: We are seeking an experienced Adobe Architect to design and implement scalable secure and high performing solutions leveraging Adobe Experience Cloud The role involves defining architecture standards ensuring integration with enterprise systems and driving digital transformation initiatives across customer facing platforms. Key Responsibilities … Multi‐solution Adobe SME , providing end‐to‐end expertise across Adobe Experience Cloud platforms to design, deliver, and optimize enterprise digital marketing and customer experience solutions. Translate business requirements into scalable Adobe architecture , ensuring alignment with marketing, data, personalization, and omnichannel engagement goals. Lead solution design workshops ...

KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information to create and maintain digital risk profiles. Utilising the expertise of a global transformation team of KYC and banking industry experts, as well … strategic data, technology, and consulting partnerships, Encompass seamlessly integrates into existing workflows and systems. With Encompass, the world’s leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York, and Sydney ...

services and demands and to represent these into the central SIAM services. The focus of all our staff is to enhance and transform our customer experience of all services. Hybrid working : The places that you work from day to day will vary according to your role, your needs … collective. As part of the team, you’ll be empowered to: • Service Management. Support activities across all ITIL processes engaging with your customer as required and collaborating with operational & technical teams to determine effectiveness of solutions, change windows, operational readiness etc. • Continuous Improvement. Identify opportunities to improve IT service ...

value and power of data and AI – through the lense of customer experience. You’ll work at the intersection our solutions focus on CX Data and AI, strategy, activation & personalisation, analytics, insights, measurement and advanced data science, turning complex data into transformative solutions that drive real impact. … working in a consultancy or agency environment, supporting clients through guiding them on how to address their challenges using data, analytics and AI. CX Data Expertise – A subject matter expert in one (or more) of the following areas: data driven marketing, marketing/media measurement, customer/consumer ...

help drive data-driven and innovative growth decisions while helping to combat financial crime. At Wise, we strike a critical balance between user experience and the stringent demands of risk prevention. The Screening team is building a robust control framework that screens customers, counterparties, and transactions across all Wise … products. Our systems prevent the onboarding of sanctioned individuals and entities, identify politically exposed persons, and detect adverse media risk - while keeping the customer experience as invisible and frictionless as possible. We ensure that associated risks are thoroughly mitigated and that controls are functioning effectively. As a Senior ...

strong foundation in business process, technology, and account management best practices, you will contribute ideas and effective ways of working that support a consistent customer experience and help ensure clients get the most value from Wine Hub. Your Responsibilities: Client Relationship Management: Conduct proactive check-ins with clients … wine industry, including regulatory changes, shifts in consumer preferences, and emerging technologies relevant to wine sales. What we’re looking for: 2+ years’ experience in SaaS account management, customer success, or other client-facing roles, with a proven track record of managing and growing accounts Client-first, commercially ...

stay within our risk appetite. While enhancing new controls or developing new ones, you will also ensure that these controls are scalable and mitigate customer friction by working closely with the onboarding experience team. You will also work closely with our global due diligence and financial crime prevention … KRIs) for the region and proactively solve for KRIs that are on a negative trend or out of risk appetite Find opportunities for improving customer experience and operational scalability of our controls (for example, through leveraging AI) Work closely with other teams within the Europe and UK squad ...

Public Sector accounts. This is a genuine opportunity to maximise value within established partnerships while unlocking new areas of growth. With a highly engaged customer base already in place, there is excellent earning potential for someone who can combine commercial curiosity with structured solution thinking and proactive account development. … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You will already have a strong grounding in Managed IT services, with a clear understanding of cloud, infrastructure, and network environments. ...

initiatives, leading complex transformation programmes, and shaping the delivery environment across multiple European locations. Your work will directly improve speed, accuracy, decision-making, and customer experience through technology, automation and AI adoption.This role is ideal for someone who wants to: Lead multi-stream transformation across several regions Partner … below: 5+ years delivering transformation in insurance or financial services 6–7 years shaping large-scale programmes (Big 4 or similar highly desirable) Experience leading multi-workstream , multi-region transformation Hands-on delivery expertise — not just oversight Strong stakeholder, communication and influencing skills Exposure to AI, workflow automation, underwriting ...

passion to learn. A modern microservice-based Loyalty and Benefits platform, designed to be able to handle all aspects of the Loyalty and Benefits customer experience, globally. Built using modern tools such as Golang, Kafka and Docker, there is ample opportunity to drive innovation and grow knowledge … features in the Account domain. You will also coordinate and work with other Engineers across the platform to share knowledge and principals. Required: Demonstrable experience in at least one back-end type safe programming language (Golang Preferred but other experience can be considered) Comfortable/experienced with back ...

expanding its Architecture function and is looking for a Senior Solution Architect to drive major transformation across underwriting, claims, policy administration, and digital customer platforms. This is a role for someone who wants to own the blueprint , champion best practice, and set the direction for a multi-year modernisation … closely with a mature enterprise architecture community, sharing patterns, frameworks, and innovation across regions. Impact at scale – Your designs will directly influence underwriting efficiency, customer experience, and strategic growth. What You’ll Lead As Senior Solution Architect, you will: Build system & application roadmaps that transform current-state platforms ...

businesses unlock the power of AI, Automation, Cloud & Data and Secure Networking. They help deliver real business outcomes: increasing growth, improved operational efficiency, enhanced customer experience, compliance, and resilience. The Role: This is a strategic, consultative sales role for a highly motivated and ambitious Account Director. … technical teams to build Territory & Account Plans Deliver measurable outcomes: growth, efficiency, compliance Ideal Candidate 5+ years in IT sales with a hunter mentality Experience with Microsoft and Fortinet preferred Comfortable selling across multiple industry verticals Big goals, big energy, and a growth mindset ...

redefining the payments space through a data driven, AI powered platform. Their mission is to remove payment costs for businesses while improving the customer experience creating a more efficient and rewarding payments ecosystem. The business is scaling across the UK, already supporting thousands of merchants and millions … accurate CRM data, forecasting, and reporting What We’re Looking For Proven success in B2B sales, ideally within fintech, SaaS, payments, or similar sectors Experience selling into mid cap and enterprise organisations Strong track record of managing complex, multi stakeholder sales processes Ability to articulate ROI and business value ...

globally recognised AI platform transforming how enterprises engage with their customers. This business sits at the intersection of AI agents, communication infrastructure, and customer experience , enabling companies to automate and scale conversations across multiple channels. Trusted by thousands of enterprise organisations globally and processing billions of interactions each … complex, high-value enterprise accounts. You’ll work directly with C-suite and senior product/technology leaders to drive adoption of AI-led customer engagement solutions, shaping how some of the world’s largest organisations interact with their users. This is a true hunter role with significant ownership ...

customers lifecycle. You’ll be embedded in one of our product teams, partner with Product, Engineering, Ops and Compliance to improve control effectiveness, customer experience, and operational efficiency. What you’ll do Work on the fincrime analytics ‘3 body problems’ of risk, friction and cost Nearly every risk … levelling structure, click here Qualifications About you Able to design scalable data models from the backend to our data infrastructure Strong SQL with experience building robust pipelines Proficient with BI tools and designing decision‐ready dashboards. Clear communicator who can frame trade‐offs between risk, conversion and operational cost. ...

platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while … team quotas Provides forecasting and account opportunities as needed Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs Collaborate internally with other cross-functional groups to foster an environment of knowledge sharing and best practices Updates and maintains ...

businesses unlock the power of AI, Automation, Cloud & Data and Secure Networking. They help deliver real business outcomes: increasing growth, improved operational efficiency, enhanced customer experience, compliance, and resilience. The Role: This is a strategic, consultative sales role for a highly motivated and ambitious Account Director. … technical teams to build Territory & Account Plans Deliver measurable outcomes: growth, efficiency, compliance Ideal Candidate 5+ years in IT sales with a hunter mentality Experience with Microsoft and Fortinet preferred Comfortable selling across multiple industry verticals Big goals, big energy, and a growth mindset ...

heavily in AI and modern cloud technologies. You will play a key role in building AI‐driven products that have a direct impact on customer experience, operational efficiency and the future of their platform. The Company They are a tech‐forward insurance organisation with a strong focus … delivering smarter, more personalised digital products. Their teams combine data, engineering and customer expertise to create solutions that simplify complex challenges for their users. Innovation, collaboration and a flexible working culture are at the heart of how they operate. They continue to scale their AI capability and are looking ...