26 to 50 of 105 Customer Experience Jobs in the City of London

Manager – HubSpot Specialist We’re looking for a CRM Manager – HubSpot Specialist to take ownership of our customer journey, CRM strategy, and client lifecycle management. This is not just a technical HubSpot role. It’s a strategic position focused on improving customer experience, retention, automation, and data … Role As our CRM Manager, you will: Own and manage HubSpot CRM (structure, workflows, automation, reporting) Design and optimize the end-to-end customer journey Improve client onboarding, engagement, and retention flows Build and manage email campaigns & lifecycle marketing automation Develop dashboards and performance reporting Ensure data accuracy, segmentation ...

including a newly appointed Chief AI Officer), this team has top-down backing and a clear mandate to ship measurable AI outcomes across both customer-facing and internal operational use cases. For example, app-based agents and optimization algorithms for physical spaces (maintenance, costs, customer experience). … practical AI solution, and deploying it into production. You’ll work across both GenAI and applied ML, building scalable AI services that directly improve customer experience and business performance. Key responsibilities Design, build and deploy end-to-end AI solutions Develop LLM solutions (e.g. RAG, workflow orchestration, evaluation ...

About Dixa Dixa is transforming customer experience for consumer brands with our AI-powered Customer Service platform. More than a ticketing tool, we help brands turn service into a growth engine, unlocking revenue, loyalty, and insights. Since launching in 2018, we've grown from Copenhagen … Requirements 3+ years in partnership management with proven success driving sourced and influenced revenue, preferably in SaaS or B2B tech Strong network in ecommerce, CX, or customer service technology ecosystem Hands-on experience executing partner events, webinars, and co-marketing campaigns Proficient with Salesforce, Crossbeam, Slack, Notion, Excel ...

onsite | Permanent | Senior Leadership Role A luxury retail brand are investing heavily in Data, CRM and emerging AI capability to support international growth, deepen customer relationships, and strengthen commercial and operational decision-making. This is a senior delivery leadership role, sitting at the heart of Customer Growth & Engagement … used day-to-day across the business. The Opportunity You will own the delivery and adoption of enterprise data, CRM and AI initiatives across customer, product, trading, logistics and finance. This is not a research role and not a pure strategy role. It is a hands-on senior leadership ...

adoption activities to embed new services into BAU. Lead service-level change impact assessments and contribute to roadmap planning and phased implementation. Key Experience Proven experience designing and implementing end-to-end services within complex, global organisations. Strong background in service design, customer experience, and multi … channel process optimisation. Expertise in human-centred design methodologies, including user research, journey mapping, prototyping, and usability testing. Demonstrated experience developing service blueprints, personas, and interaction models. Ability to translate strategic objectives into actionable service designs within operating model constraints. Experience proposing and implementing alternative service delivery models ...

lights. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Experience launching and commercialising digital, automation or IT-enabled services within Managed Services, SaaS, workflow or document environments. Strong commercial judgement - you can build … health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome ...

potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth … satisfaction through the life cycle of the relationship. Demonstrate strong personal communication and presentation skills to establish interest, credibility, and trust. Desired Skills and Experience: 12+ years of experience selling IT services, preferably working in a leading IT services & Digital consulting firm. Proven track record of success ...

/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment. TrustedTech is the fastest-growing Microsoft Partner globally, with a presence … Europe for just over two years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region. Role ...

passionate about shaping the next generation of AI-powered products? Join a dynamic, fast-moving business that’s embedding AI into everything from customer interactions to internal tools. We’re looking for an experienced Data & AI Scientist to help drive innovation across cutting-edge AI initiatives — from chatbots … agentic workflows. The Role You’ll work closely with the AI Engineering and Data Science teams to: Develop and prototype AI-driven solutions across customer-facing and internal applications. Build and optimise LLM-based assistants , RAG pipelines , and agentic AI workflows . Collaborate on the architecture and deployment ...

part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com. We are looking for a driven and customer-centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will … achieve their desired outcomes throughout their lifecycle. We require someone who is fluent in both English and German to help support our German-speaking customer base. What you’ll be doing : Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days. Facilitate live onboarding sessions ...

data and AI capabilities. With a mature data platform and strong executive buy-in, they are now focused on embedding advanced AI into both customer-facing products and internal decision-making tools. As a Senior AI Scientist, you’ll play a key role in designing, building and deploying applied … production deployment. You’ll work closely with product, engineering and business teams to ensure AI solutions are practical, scalable and deliver clear commercial and customer impact. Key Responsibilities Leading the development of AI proof-of-concepts and production systems, including LLM-powered assistants and chatbots. Designing and implementing ...

data and AI capabilities. With a mature data platform and strong executive buy-in, they are now focused on embedding advanced AI into both customer-facing products and internal decision-making tools. As a Senior AI Scientist, you’ll play a key role in designing, building and deploying applied … production deployment. You’ll work closely with product, engineering and business teams to ensure AI solutions are practical, scalable and deliver clear commercial and customer impact. Key Responsibilities Leading the development of AI proof-of-concepts and production systems, including LLM-powered assistants and chatbots. Designing and implementing ...

institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations … focussed professionals who work together to deliver SaaS ERP based transformation programmes based on KPMG Powered Enterprise. The teams use their functional knowledge and experience (e.g., Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, Coupa) to lead and deliver client programmes, to support ...

measurable role in achieving Valcons growth ambitions in the coming years 🧩 The Role We’re hiring a Business Transformation Analysts with experience in business operations, technology, data, AI and digital transformation to support complex programmes across a range of industries including Financial Services, Public Sector, and energy & water Utilities … data lakes, warehouses, pipelines) AI and advanced analytics solutions SaaS implementations and enterprise system integrations Cloud platform adoption (Azure, AWS, GCP) Digital product and customer experience initiatives This role suits someone who enjoys solving complex business, technology and data problems and working across multidisciplinary teams (on, near ...

hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your credit risk strategy experience to focus on driving business growth and profitability using tools like SQL and Python alongside your credit commercial background The Role As a Senior Credit … Strategy Analyst, you will be: Developing new insights to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Acquisitions and Existing Customers. Working with senior leadership to implement/improve strategy. Using SQL and Python daily ...

with a global footprint and three UK offices. Their teams partner with leading B2B and B2C brands to deliver data‐driven solutions that improve customer experience and marketing performance. With a collaborative culture and strong investment in analytics capability, they offer an environment where you can grow quickly … CLTV, segmentation, and recommendation models. • Engaging with clients, presenting insights, and developing your consulting skills with full support from the team. Your Skills and Experience • Strong commercial experience working with SQL and cloud data warehousing (BigQuery or similar). • Hands‐on experience with web analytics platforms such ...

platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while … DRUID platform to prospects and clients. What you’ll do at DRUID Act as a trusted business partner of the Sales, Delivery and Customer Success Leaders, and share ownership in achieving the territory’s business objectives and revenue targets Work with Sales, Product, Marketing, Professional Services, and other cross ...

Retail Business Analyst Job Type: Permanent Location: London, UK/Hybrid Number of hours: 40 hours per week – full time Ready to utilise your experience and expertise in Business Analysis? We have an exciting opportunity for you – Retail Business Analyst – Space, Range & Display ! Careers at TCS: It means more … This may include designing new operating models, building business cases, supporting delivery of change programmes, and undertaking evaluations to provide clear, business‐focused recommendations. Experience within the retail sector, specifically Commercial roles or Space, Range & Display, is essential. Key Responsibilities • Analyse and document business processes to support system redesign ...

partner performance. Use SQL and data‐driven insight to understand behaviour, identify opportunities, and shape optimised decisioning. Translate analytical findings into commercial action, balancing customer experience with strong unit economics. Work closely with operations, finance, product, engineering, and external partners to deliver measurable business outcomes. Contribute to wider … strategic initiatives across both consumer and business portfolios. Manage and mentor one direct report, fostering high analytical and commercial standards. Your Skills and Experience Strong commercial experience in analytics‐led strategy within lending, credit risk, collections, or a comparable data‐rich environment. Advanced SQL capability and confidence working ...

demonstrations, both virtually and in person, clearly articulating technical capability and commercial value. Support clients throughout the sales process to ensure a high-quality customer experience. Monitor industry developments, competitor activity and changing market needs. Proactively share client feedback and identify opportunities for product or solution improvement. Maintain professional … knowledge through ongoing training, industry engagement and continuous development. Personal Profile Experience selling software or technology-based services. Demonstrated track record of achieving and exceeding sales targets. Experience working with, or selling into, large professional services organisations such as major accounting or advisory firms. Qualifications & Experience Desirable ...

techniques to interrogate complex datasets and generate commercially meaningful insights. • Working closely with product, engineering, finance and operations to turn insight into action. • Balancing customer experience, operational performance and unit economics when designing and evolving strategy. • Managing and developing a direct report while contributing to a high‐performing … analytics function. Your Skills and Experience • Strong commercial experience in analytics, strategy or data‐driven problem solving in a relevant environment such as lending, credit risk, collections, fintech, pricing, fraud, or similar. • Advanced SQL capability with confidence working with complex, multisource datasets. • Ability to combine deep analytical thinking ...

ensuring relevance, innovation, and high performance. Build and deliver a commercial plan aligned to wider organisational strategy and growth targets. Drive improved win rates, customer experience, and seller experience through credible presales engagement. Own and manage P&L performance, forecasting, and cost-centre management. Collaborate with sales … support opportunities from presales through delivery. Develop competitive insights and market intelligence to inform service capability development. Represent the services proposition at internal, customer, and partner events. Recruit, develop, mentor, and retain talented sales specialists and future leaders. Foster deliberate cross-functional collaboration across presales and services business units. ...

Engagement Partner with clients to identify opportunities across the retail value chain, including merchandising, pricing, promotions, supply chain, inventory optimization, e-commerce, omnichannel, customer experience, loyalty, and personalization. Translate retail business challenges into scalable, data- and analytics-driven solutions. Collaborate closely with Data Analytics, Data Engineering, and Data … engagement continuity. Industry & Market Insight Stay current on Retail and Consumer industry trends, including digital commerce, omnichannel transformation, AI-driven merchandising, demand forecasting, and customer analytics. Provide market and client insights to internal teams to inform solution development and positioning. Performance Management Own account-level KPIs including revenue growth ...

TypeScript/Node/AWS) £60,000 to £70,000 Fully remote (UK) My client is a product-led software business building a modern customer experience platform for eCommerce brands, focused on the post-purchase journey. They’re looking for a Senior Full Stack Engineer with strong TypeScript … Node.js experience to help scale and evolve a platform used by online retailers, with a particular focus on reliability, performance, and clean engineering fundamentals. React experience is helpful, but the priority is backend and platform engineering. What you’ll be working on Building and scaling backend services ...

London 🆔 ANKH ID: 233 Why This Role Matters This is a global leadership role at the heart of a cloud-enabled banking platform , where customer trust, platform resilience, and operational excellence directly impact revenue, reputation, and long-term growth. As Senior Technical Support Manager , you will own the evolution … being repositioned as a strategic capability , not a reactive one. You will lead this shift — redefining operating models, strengthening governance, and ensuring customers experience reliability, transparency, and confidence at scale. What You Will Own Global ownership of incident, problem, and escalation management across enterprise banking customers Team Leadership ...