1 to 25 of 26 ITIL Jobs in the City of London

timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for More ❯

role fully paid for by my client! 1st Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support More ❯

customer and organisation Ability to understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf Apple Device Management Windows 10/11 Active Directory/Group Policy More ❯

and automation. Skills & Experience Required: Extensive experience in Release Management, IT Operations, or Technology Delivery. Strong background managing enterprise-scale releases in regulated financial services. In-depth understanding of ITIL, change governance, and release frameworks. Hands-on experience with ITSM tools (e.g., ServiceNow) and CI/CD platforms (e.g., Jenkins, Azure DevOps, GitLab). Strong stakeholder management and communication skills More ❯

SIP, ACD, VOIP) Active Directory (ADFS, domain management, users/groups, policies, certificates etc.) Infrastructure management and maintenance (COTS hardware & Virtualisation - VMware, Hyper-V) Good knowledge and experience of ITIL Experience of managing high availability environments and systems or with similar critical infrastructure delivery experience. Highly attentive with the ability to deal with changing priorities and context switching. A positive More ❯

Access, Intune Endpoint Manager, and PowerShell scripting. Successful track record delivering large-scale migration projects, with Tier-3 support experience. Strong analytical, problem-solving, and stakeholder engagement skills. Desirable: ITIL or similar frameworks, regulated/global environment experience, Zero Trust/Copilot, Defender, and Purview exposure. Ready to join an international banking group where you'll be challenged, supported, and More ❯

track record of successful Azure migrations and post-migration optimisation. Excellent stakeholder engagement skills, able to communicate technical strategy to non-technical audiences. Certifications such as Azure Solutions Architect, ITIL, or Microsoft 365 Administrator desirable. Apply today with your most up-to-date CV! BH34985 More ❯

with CTRM/ETRM systems (e.g., Aspect) desirable. Proficient with data analysis and issue/SDLC tools (DevOps, JIRA, ServiceNow). Skilled in building, documenting, and improving support processes (ITIL advantageous). Excellent analytical, communication, and problem-solving skills. Bachelor’s in Computer Science, Engineering, Mathematics, or related field; postgraduate advantageous. Package £95,000 + performance bonus Comprehensive benefits including More ❯

Controls frameworks. Ability to work under pressure, prioritise effectively, and maintain attention to detail. Desirable: Professional certifications such as GSEC, CISSP, OSCP, CISA, CompTIA Sec+, or equivalent. Knowledge of ITIL processes and cyber governance frameworks. Experience with scripting, automation, and digital forensics. Awareness of PCI DSS, SDLC, and network analysis principles. This is a great opportunity to join a leading More ❯

Underwriters, Legal, and Finance. Organised, proactive, and able to manage multiple priorities independently. 3+ years' experience in IT support or a similar technical role. Relevant IT certifications (e.g., Microsoft, ITIL) are a plus. Why You'll Love This Role IT Support Engineer Be part of an innovative InsurTech shaping the future of reinsurance using AI. Work directly with senior stakeholders More ❯

and transitioning between Citrix and Microsoft VDI desirable - Ideally possess recent Citrix and Microsoft certifications (e.g., Citrix Certified Professional, Microsoft Certified: Azure Virtual Desktop Specialty) is desirable - Experience of ITIL environments and processes, preferably using ServiceNow Senior Infrastructure Engineer (Citrix/Azure VD) Two days per week in the office In accordance with the Employment Agencies and Employment Businesses Regulations More ❯

and transitioning between Citrix and Microsoft VDI desirable - Ideally possess recent Citrix and Microsoft certifications (e.g., Citrix Certified Professional, Microsoft Certified: Azure Virtual Desktop Specialty) is desirable - Experience of ITIL environments and processes, preferably using ServiceNow Senior Citrix VDI Engineer - London - £65k Two days per week in the office In accordance with the Employment Agencies and Employment Businesses Regulations More ❯

information to drive decisions. Proven ability to build strong relationships with internal stakeholders and third-party suppliers/partners. Experience using Problem Management Software/Tooling, e.g., ServiceNow. Desirable: ITIL V3 certification or similar experience within a service management framework. Benefits: Competitive salary with a Civil Service pension with an average employer contribution of 28.97%. Flexible hybrid working options More ❯

and enthusiasm for learning Bonus Points Familiarity with Microsoft 365, Google Workspace, or other cloud systems Experience using MDM tools like Intune or JumpCloud Relevant IT certifications (CompTIA A+, ITIL, Microsoft, etc.) If you’re eager to grow your career in a forward-thinking macOS and Windows IT environment where no two days are the same— we’d love to More ❯

to provide on-site support to firm’s Paris-based community Technology Support Specialist Skills & Requirements: Bachelor’s degree or Professional certification preferred; similar to A+, N+, CCENT or ITIL 3+ years of experience, with progressive and sustained increase in knowledge and responsibility, within a law firm In-depth technical background and experience with current Windows Operating Systems, Microsoft Office More ❯

with highly reliable systems Experience in modern development methodologies and languages Proficiency in implementing and managing observability tools Knowledge of automation tools and methodologies Strong understanding and application of ITIL processes Excellent oral, written and presentation skills Strong stakeholder management and influencing skills Proactive attitude towards learning and adapting to new technologies and industry best practices Ability to work autonomously More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA) click apply for full job More ❯

systems using web services/APIs. . Strong communication and stakeholder management skills. Preferred Skills: . Certifications in NICE CXone, Genesys Cloud, Cisco Collaboration, or Avaya. . Exposure to ITIL, TOGAF, or Agile project environments. . Experience in industries with regulatory requirements (eg, finance, healthcare). Working Conditions: . May require evening and weekend work during key implementation phases. . More ❯

CloudWatch) Demonstrable experience managing budgets, vendors, and high-performing technical teams Excellent stakeholder management and communication skills , able to influence at both technical and executive level Strong knowledge of ITIL-aligned service delivery , governance, and risk management frameworks Certifications such as Azure Solutions Architect , AWS Solutions Architect , or ITIL Foundation preferred Why Join Outside IR35 contract with autonomy and visibility More ❯

and assess infrastructure- related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses More ❯

You'll Bring: * Experience in data centre or ICT infrastructure projects. * Strong commercial acumen and contract management skills. * Excellent communication, negotiation, and stakeholder engagement. * Relevant certifications (e.g. PRINCE2, BICSI, ITIL). Join a fast-growing, inclusive organisation that values expertise, teamwork, and innovation in delivering complex technology solutions. @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the More ❯

efficiency and service quality. Create and maintain clear technical documentation and knowledge base materials. Mentor junior service desk staff, providing technical guidance and supporting their development. Ensure adherence to ITIL best practices across Incident, Request, Problem, and Change Management. Required Skills & Experience - Proven 3rd line technical support experience within a service desk or infrastructure support environment. Strong, hands-on expertise … Azure, Microsoft 365, Exchange. Proficiency with PowerShell scripting for automation and diagnostics. Good understanding of networking fundamentals such as DNS, DHCP, and VPN. Process & Compliance Knowledge - Working knowledge of ITIL best practices. Ability to follow structured Change Control processes. Awareness of security frameworks such as Cyber Essentials and ISO 27001. Soft Skills - Strong analytical and problem-solving ability with a … with a commitment to high service standards. Innovative thinker who looks for continuous improvement and brings fresh ideas to enhance processes. Desirable Certifications - Microsoft Certified: M365, Intune, Power Apps ITIL Foundation CompTIA Network+ More ❯

environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines … areas for improvement. Contribute to the development and maintenance of technical documentation and knowledge base articles. Mentor junior service desk staff and support their technical development. Ensure adherence to ITIL processes including Incident, Request, Problem, and Change Management. Act as the go-to engineer during Major Incidents, including producing Root Cause Analyses (RCAs) and Reports for Outages (RFOs). Required … a bonus). Strong understanding of security best practices (ISO27001, GDPR, Cyber Essentials). Experience working in a Managed Service Provider (MSP) or busy service desk environment within an ITIL-driven framework. Proven experience in either leading a service desk team or improving service performance through technical initiatives. Excellent communication and stakeholder engagement skills. Ability to work independently and collaboratively More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small … but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, youll focus … link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to closure, aligned with ITIL v4 principles. Proactively identify problem trends from incident data, monitoring tools, and stakeholder feedback. Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone, or Kepner More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small … but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you … link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to closure, aligned with ITIL v4 principles. Proactively identify problem trends from incident data, monitoring tools, and stakeholder feedback. Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone, or Kepner More ❯