26 to 48 of 48 ITIL Jobs in the City of London

Unix environments. Strong troubleshooting and incident management skills. Understanding of network concepts including Firewalls, DNS, load balancing, and TCP/IP. Experience working within ITIL-based support environments. Excellent stakeholder communication and documentation skills. Desirable Experience IBM Sterling File Gateway. IBM Sterling Secure Proxy. IBM Control Centre. Automation and Scripting ...

impacts are understood. - Provide technical leadership, mentoring and guidance to network engineers, junior colleagues and wider IT teams. - Operate network services in line with ITIL-aligned incident, problem, change, release and configuration management practices. Required Skills/Experience: - Strong experience on working as a senior or lead network engineer within ...

impacts are understood. - Provide technical leadership, mentoring and guidance to network engineers, junior colleagues and wider IT teams. - Operate network services in line with ITIL-aligned incident, problem, change, release and configuration management practices. Required Skills/Experience: - Strong experience on working as a senior or lead network engineer within ...

Maximo technical architecture, including MBOs and database structures. Experience supporting Maximo upgrades or migrations, including migration to MAS/Maximo v9. Knowledge of ITIL processes. Previous experience within Defence or government programmes. What you'll get in return £750 per day. Inside IR35 engagement. Primarily remote working with occasional travel ...

ownership of runbooks and integrations with ServiceNow, SCOM, Active Directory, Azure AD/Entra ID and related enterprise platforms. Operating within a highly governed, ITIL-aligned service model, the post-holder ensures automation services are available, secure, compliant and delivered in line with agreed SLAs, change controls and operational standards. … management and platform transitions Ability to understand automation logic, workflow design, runbook content and operational dependencies across large customer environments Experience working within an ITIL-based environment (Incident, Change, Problem, Release Management) with the ability to manage support queues and workload to meet SLA targets Strong communication, documentation and stakeholder ...

/LDAP/A.D Experience in Telecom Applications ( Metaswich Rhino, Dialogic Media Server, Perimeta SBC ) and Telecom Protocols ( SIP, RTP ) Have good Knowledge in ITIL Process and Security implementation/System hardening on Telecom Applications and Services Desirable SSCA SIP School Certified Associate Knowledge in Intelligent Network service protocols like ...

site) Exposure to controlled environments (SOx, audit, compliance) Solid working knowledge of SQL, APIs, and IFS Connect Desirable IFS or security certifications (CISSP, CISM, ITIL) Experience across cloud transformations or ERP upgrades Familiarity with Azure DevOps, Jira or similar Why Apply? Own the end-to-end IFS security architecture ...

essential What's On Offer £30,000–£45,000 depending on experience Hybrid — 2–3 days in Moorgate, London Fully funded AgilePM and ITIL certification Clear progression into Service Delivery Manager, Customer Success Manager, or Project Manager If this sounds like the right next step, please apply ...

improvement across its lifecycle, owning the service definition, roadmap, and supplier relationships in a highly secure environment. The role requires operating across live services, ITIL processes, and senior stakeholders, delivering value through effective service planning and risk management. #J-18808-Ljbffr ...

/L3 support experience are essential for success. You will work in a hybrid setup with on-site days in Central London, contribute to ITIL incident/change processes, and share knowledge across the #J-18808-Ljbffr ...

This role is in the IT sector We are currently seeking an experienced Help Desk Analyst to join our growing IT support team. This is an excellent opportunity for a proactive and customer-focused individual ...

with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality and customer satisfaction. Establish key performance … Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving and analytical skills, with ...

Permanent role salary £(phone number removed) plus pension and bonus Requirements : experience with IT Service Management, governance, operational resilience or technology control environments, ITIL, COBIT, Knowledge of financial services regulations including DORA, FCA/PRA Operational Resilience, ECB ICT expectations and SOX. We're looking for an IT Service Delivery … technology control frameworks are effectively implemented, monitored and embedded across the organisation. The role will focus on: Operational governance oversight across the 17 ITIL Service Management practices. Supporting governance over services linked to Important Business Services, Critical Important Functions, resilience, audit, regulatory remediation and control effectiveness. Producing governance reporting, management ...

assessment Operating cyber security tools and solutions Managing relationships with external vendors and MSSPs The following would be beneficial: Cloud security experience (AWS, Azure) ITIL Foundation or equivalent service management qualification CISSP, CISM or equivalent certifications are highly desirable. You'll need to hold or be eligible to obtain … Interested? Please apply below. SOC Manager, Cyber Security Operations Manager, Security Operations Centre, SOC, incident management, threat intelligence, security monitoring, MSSP, SIEM, CISSP, CISM, ITIL, AWS, Azure, Remote, Contract, Inside IR35 ...

third-party suppliers, you will lead the delivery of technology initiatives while ensuring changes are introduced into production safely, efficiently and in line with ITIL best practice. The Role A significant focus of the role will be to develop and embed a robust Change Management capability . You will take … technology environment . You will have: Proven experience of setting up, running or transforming an IT Change Management function . Strong practical experience of ITIL Change Enablement and Service Transition. A background delivering technology projects and business change within financial services, banking or another highly regulated environment . Experience managing ...

meet the needs of its users and business stakeholders. This is a senior service management role requiring someone comfortable operating across live services, ITIL processes, suppliers, technical teams and senior stakeholders within a complex and highly secure environment. Key Responsibilities Own and continually develop the service definition, roadmap, backlog … complex technology environment Experience owning and improving live digital or technology services Strong understanding of the full service lifecycle Experience working within an ITIL environment, particularly Incident Management, Problem Management and Service Level Management Experience managing or overseeing third-party suppliers and managed service providers Strong operational management capability, including ...

under pressure and with a calm demeanour, Ability to consistently deliver to deadlines while prioritising competing demands for time, Ability to understand and follow ITIL processes, notably incident and change management - raising changes and seeking approval, joining CAB calls, coordination of testers, Willingness to share information, improve documentation, and train … desirable) Palo Alto Networks Next-Generation Firewall Engineer (desirable) Experience with automation tooling - Ansible, Catalyst Centre, etc (desirable) Riverbed Certified Solutions Associate certification (desirable) ITIL Foundation (desirable) The ability to communicate fluently and confidently to a high standard in both written and verbal English (essential) Demonstrable competence and capability ...

will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point … relevant to Service Desk tooling and services. Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function. ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management. ...

initiatives across business, product, engineering, operations, cyber and risk stakeholders. Demonstrated experience in executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework #J-18808-Ljbffr ...

Strong communication, analytical and problem-solving skills. The ability to work independently while contributing effectively across multidisciplinary teams. Essential Qualifications You’ll also hold: ITIL 4 Managing Professional, or another advanced ITIL qualification beyond Foundation level. SAFe certification, or equivalent practical experience working within a SAFe environment. Why Apply? This ...

Asset Manager - ITAM physical IT assets ITIL Foundation, CHAMP CITAM Banking This is a new and exclusive opportunity for a IT Asset Manager to take ownership of the lifecycle process for physical IT assets within this banking business Role details Title : IT Asset Manager ITAM Focus: ownership of the lifecycle … home working hybrid 50/50% Requirements: Extensive experience in IT asset management or IT operations, ideally in a regulated industry. Strong knowledge of ITIL, CMDBs, and asset management tools (e.g., ServiceNow). This is a brilliant opportunity for a IT Asset Manager to take ownership of the lifecycle process ...

Asset Manager - ITAM physical IT assets ITIL Foundation, CHAMP CITAM Banking This is a new and exclusive opportunity for a IT Asset Manager to take ownership of the lifecycle process for physical IT assets within this banking business Role details Title : IT Asset Manager ITAM Focus: ownership of the lifecycle … home working hybrid 50/50% Requirements: Extensive experience in IT asset management or IT operations, ideally in a regulated industry. Strong knowledge of ITIL, CMDBs, and asset management tools (e.g., ServiceNow). This is a brilliant opportunity for a IT Asset Manager to take ownership of the lifecycle process ...

single point of accountability for Service Desk performance to senior leadership and client stakeholders. You will drive customer experience, manage SLAs, and work across ITIL processes while fostering continual service improvement. This role is London-based and onsite five days a week, with governance over budgets and third-party #J ...