26 to 37 of 37 ITIL Jobs in the City of London

plugins, APIs, and integrations) Power Platform (Power Automate, Power Apps, Dataverse, PowerBI) Integrate Azure services (Logic Apps, API Management) Dynamics 365 integration using KingswaySoft Data Migration using Kingsway Soft ITIL experience and qualifications Visual Studio 2019 or higher CI/CD Version control and branching methodologies using GIT Application integration using SOAP web services and REST APIs OWASP Top More ❯

Java or any programming language. Must be adaptable to work in a varied, fast paced exciting, ever changing environment Ability to work on multiple assignments. Strong core knowledge of ITIL processes. Additional Experience: ServiceNow Implementation Specialist Certification MUST ServiceNow Implementation Specialist – Cloud Management – THIS IS A BIG PLUS. Knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features More ❯

of existing architecture and manage configuration migrations. Participate in workshops to refine processes and workflows. Essential Skills & Experience In-depth knowledge of ServiceNow modules and functionality. Strong understanding of ITIL processes and best practices. Experience in large, complex enterprise environments with multiple integration points. Skilled in designing and implementing scalable, robust architectures. Knowledge of cloud services, enterprise software, cybersecurity, and … emerging tech such as AI and IoT. ITIL certification. Proven track record delivering complex IT solutions that meet business needs. Strong leadership, mentoring, and stakeholder engagement skills. Excellent communication and presentation abilities. Ability to manage multiple priorities and meet deadlines. Current awareness of technology market trends. Eligibility for SC clearance. Desirable ServiceNow Certified Master Architect (CMA) or Certified Technical Architect More ❯

solutions-led approach Ability to mentor, train, and approve technical and service documentation and processes Experience working cross-functionally with other senior leaders and departments Bonus (Preferred, Not Essential): ITIL® certification or experience in ITIL-aligned environments Background working in critical environments (e.g. data centres, financial services, large-scale enterprise More ❯

experience. Explore and implement ServiceNow best practice enhancements. Support audits, accreditations, and project objectives. Keep up-to-date with industry developments through forums and memberships. What you'll bring: ITIL v3 Foundation (working towards v4). Experience across ITIL General Management & Service Management practices. Strong leadership skills and experience working across multiple teams. Excellent communication, interpersonal and relationship-building skills. More ❯

application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance to work within a collaborative team More ❯

services are aligned and delivered effectively Facilitate and lead regular service review meetings, including reporting on service metrics, incident trends, and planned improvements Drive the implementation of best practice ITIL processes across incident, problem, change, and request management Ensure all customer documentation, service catalogues, and roadmaps are kept accurate and up to date Identify risks, issues, and opportunities for improvement … experience in a Service Delivery Manager role within an MSP or IT services business Proven track record managing services in Microsoft environments, particularly Azure and Intune Sound understanding of ITIL frameworks and service lifecycle management Strong communication, stakeholder engagement, and client relationship management skills Highly organised and proactive with the ability to manage competing priorities Comfortable with reporting, documentation, and More ❯

native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support … a similar application/platform support role Understanding of the Salesforce ecosystem, limitations, and best practices Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.) Familiarity with ITIL processes, especially change, release, and incident management Excellent communication and stakeholder management skills Proactive and adaptable—comfortable working in a scale-up setting Desirable: Salesforce certifications (e.g. Administrator, App Builder More ❯

as Microsoft Project, JIRA, or Trello. Desirable: • Worked in Bus/Rail/Transport • Familiarity with data analysis tools like Tableau, Power BI, or Excel. • Understanding of ITIL (Information Technology Infrastructure Library) practices. More ❯

Location : London, Hybrid Salary : Competitive + Benefits Role type: Permanent Hours : 35 hours Main Purpose: Effective management of IT Risks, and their associated Controls, is a key aspect of the maturing IT organisation but something that can be hard to More ❯

base in accordance with the platform design best practices and a defined implementation methodology. IF YOU ARE Having proven experience implementing and optimizing ServiceNow solutions Possessing deep knowledge of ITIL-based processes and how they map to the ServiceNow module Familiar with facilitation, presentation, and communication Skilled in analytics, problem-solving, and designing processes Great at developing high-quality documentation … and process maps AND YOU WANT TO Lead the design, implementation, and optimization of ServiceNow solutions, including CSM, CMDB Analyze existing ITIL-based processes and recommend improvements using ServiceNow best practices Gather, document, and validate functional and technical requirements from business stakeholders Translate requirements into user stories, use cases, process flows, and functional specifications Create and deliver training materials and More ❯

We are looking for a First Line Support Analyst to join a large multinational client on a temporary basis. Key points to note: This is a temporary role This is an onsite role, 4-5 days per week in central More ❯