26 to 32 of 32 ITIL Jobs in the City of London

drive service optimisation. Skills & Experience: Previous experience as a Service Delivery Manager within an IT Reseller, VAR, IT MSP or similar is essential . ITIL v4 certified , or proven experience working within a large scale ITIL aligned MSP with a strong understanding of modern service management best practice. Experience ...

Product Owners, and EDLs. Oversee high-priority incidents (P1/P2) and ensure timely resolution. Track defects, sprints, and releases using Azure DevOps. Apply ITIL-aligned service management practices via ServiceNow. Provide oversight and coordination of vendor performance, service quality, and escalations. Maintain knowledge base and manage risk/vulnerability … policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways of working, including Azure DevOps. ITIL knowledge and ServiceNow experience. Ability to coordinate delivery and support without direct line management responsibility. What Will Make You Stand Out Demonstrated success in managing ...

Support Engineer Key Responsibilities: * Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA) * Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes * Management of difficult situations with the business … timely fashion, communicating in a clear and effective manner * A strong IT Service management background, managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting. Technical Support Engineer/1st/2nd Line Support Engineer Attributes/Skills ...

enabling effective service delivery across a global technology environment. Knowledge and Service Transition Manager Key Responsibilities: * Develop and maintain knowledge management practices aligned with ITIL principles * Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible * Work with subject matter experts to capture and maintain technical … improvement Knowledge and Service Transition Manager Attributes/Skills: * Experience in Knowledge Management and/or Service Transition within an IT Environment * Understanding of ITIL processes and service lifecycle concepts * Experience working with ServiceNow or similar ITSM platforms * Strong organisational and communication skills * Ability to manage multiple priorities and work ...

capital lines. - Ensure compliance with security, patching, and configuration standards, including Cyber Essentials Plus, and deliver defined availability targets (e.g. 99.99%). - Apply ITIL, DevOps, and SRE principles to manage major incidents, lead service restoration, and strengthen operational resilience Required Skills/Experience: - Proven background in leadership and team management … including data centres, networks, cloud platforms (Microsoft based) and operational tooling. - Strong vendor management skills - Proficiency in Agile methodologies. - Strong experience of working within ITIL environments. IT Infrastructure Manager (Operations) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited ...

/IP, routing (BGP/OSPF helpful), NAT, VPN concepts Skilled troubleshooting ability using logs, packet capture, and CLI diagnostics Experience operating within ITIL-style change management and incident processes Strong documentation skills and ability to communicate clearly to technical/non-technical stakeholders Desirable Skills (Nice to Have): Palo … patterns Experience in regulated environments (finance, healthcare, government, critical infrastructure) Certifications: Palo Alto PCCSA/PCNSA/PCNSE (highly desirable) ITIL Foundation (helpful) Security certs: CompTIA Security+, CISSP, CCNP Security (nice to have ...

delivery teams, change enablement, service management, and business stakeholders to ensure that IT releases are implemented smoothly, with minimal disruption, and in alignment with ITIL 4 best practices. IT Release Analyst/Release Analyst Key Responsibilities: * Coordinate across multiple teams all activities within the end-to-end release cycle … experience in IT Service Management or Release/Deployment roles * Experience with a range of ITSM tools * Working knowledge or previous exposure to ITIL 4 practices, particularly Release Management, Change Enablement, and Deployment Management IT Release Analyst/Release Analyst In accordance with the Employment Agencies and Employment Businesses Regulations ...