26 to 50 of 53 Problem Management Jobs in the City of London

IT Service Management Analyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT Service Management Analyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss Voice of the … changes are appropriately risk managed, prioritised, and have no adverse effect on the business Train new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users. Strong understanding of IT Service Management (ITSM) and … the ITIL best practice framework. Experience in dealing with third party suppliers Experience with ServiceNow administration and development IT Service Management Analyst - 12 Month FTC - London (Hybrid More ❯

Managed Service. The following is a list of expected responsibilities: To manage and support a customer’s AWS and Data platform To be technical hands on Provide Incident and problem management on the AWS IaaS and PaaS Platform Monitoring and observability of system and platform performance Collaboration with development and build teams on application and platform deployments and … and logs Escalate incidents and problems to the appropriate teams Working with third party suppliers and AWS to jointly resolve incidents Experience and Skills Requirements: Essential Technical troubleshooting and problem solving AWS management of large-scale IaaS PaaS solutions Monitoring and troubleshooting servers, networks, and applications Cloud networking and security fundamentals Collaboration and communication skills Highly adaptable to More ❯

Shared Managed Service. The following is a list of expected responsibilities: To manage and support a customers AWS and Data platform To be technical hands on Provide Incident and problem management on the AWS IaaS and PaaS Platform Monitoring and observability of system and platform performance Collaboration with development and build teams on application and platform deployments and … and logs Escalate incidents and problems to the appropriate teams Working with third party suppliers and AWS to jointly resolve incidents Experience and Skills Requirements: Essential Technical troubleshooting and problem solving AWS management of large-scale IaaS PaaS solutions Monitoring and troubleshooting servers, networks, and applications Cloud networking and security fundamentals Collaboration and communication skills Highly adaptable to More ❯

site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. Youll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance … Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue prevention. Support change and release governance for restaurant-impacting changes. Champion a customer-first mindset, ensuring technology enables great guest experiences. About You: Proven … a hospitality or multi-site retail environment (hospitality strongly preferred). Experience in proactively managing multi-vendor environments, particularly Vista, Oracle, and Fourth. Strong understanding of ITIL processes (Incident, Problem, Change, and Service Level Management). Excellent stakeholder engagement skills with a collaborative, delivery-focused approach. Comfortable working independently, managing priorities, and driving outcomes autonomously. Calm under pressure More ❯

site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving … Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue prevention. Support change and release governance for restaurant-impacting changes. Champion a customer-first mindset, ensuring technology enables great guest experiences. About You: Proven … a hospitality or multi-site retail environment (hospitality strongly preferred). Experience in proactively managing multi-vendor environments, particularly Vista, Oracle, and Fourth. Strong understanding of ITIL processes (Incident, Problem, Change, and Service Level Management). Excellent stakeholder engagement skills with a collaborative, delivery-focused approach. Comfortable working independently, managing priorities, and driving outcomes autonomously. Calm under pressure More ❯

lead the infrastructure and operations teams, taking full responsibility for the organisation’s core technology services—including infrastructure, digital workplace, and IT security. You will ensure the secure design, management, maintenance, and performance of key systems such as networks, datacentres, cloud platforms, servers, and end-user devices. Working closely with business and IT leadership, you will define and deliver … status and other reports to specialists, users and managers. Policies, operational procedures and standards: Designs and develops operational standards and procedures for cloud infrastructure, Digital Workplace and Security Operations management, aligning all operations procedures to service expectations and other quality standards. Maintenance and installation: Oversees the planning, installation, maintenance and acceptance of new and updated infrastructure, Digital Workplace and … Security components and services. Defines safety and security procedures to be followed, and delegates tasks at the appropriate level. Incident management: Reviews incidents and breaches of service level agreements. Reports on findings and initiates improvement actions. Automation tools: Investigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services. Problem More ❯

you will lead the infrastructure and operations teams, taking full responsibility for the organisations core technology servicesincluding infrastructure, digital workplace, and IT security. You will ensure the secure design, management, maintenance, and performance of key systems such as networks, datacentres, cloud platforms, servers, and end-user devices. Working closely with business and IT leadership, you will define and deliver … status and other reports to specialists, users and managers. Policies, operational procedures and standards: Designs and develops operational standards and procedures for cloud infrastructure, Digital Workplace and Security Operations management, aligning all operations procedures to service expectations and other quality standards. Maintenance and installation: Oversees the planning, installation, maintenance and acceptance of new and updated infrastructure, Digital Workplace and … Security components and services. Defines safety and security procedures to be followed, and delegates tasks at the appropriate level. Incident management: Reviews incidents and breaches of service level agreements. Reports on findings and initiates improvement actions. Automation tools: Investigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services. Problem More ❯

reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident reports. What youll do General Duties To assist the EMEA Reliability Manager … and Technical Operations team in defining and implementing the Incident and Problem Management policy, process, and procedure, working with sites to ensure adoption, improving and optimising where appropriate, and owning specific problems and problem tasks as required. Energy Efficiency and Technology Developments Keeps up to date with data centre developments in terms of new technology in close … Technical Operations on any concerns relating to plant condition and operational activities. Reactive Skills When, directed by the Reliability Manager or the Director of Technical Operations, carry out project management duties such as initial planning, costing, procurement, subcontractor selection, supervision, and management. Technical Operations Team Working Work collaboratively with the management and colleagues in Technical Operations across EMEA More ❯

reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident reports. What youll do General Duties To assist the EMEA Reliability Manager … and Technical Operations team in defining and implementing the Incident and Problem Management policy, process, and procedure, working with sites to ensure adoption, improving and optimising where appropriate, and owning specific problems and problem tasks as required. Energy Efficiency and Technology Developments Keeps up to date with data centre developments in terms of new technology in close … Technical Operations on any concerns relating to plant condition and operational activities. Reactive Skills When, directed by the Reliability Manager or the Director of Technical Operations, carry out project management duties such as initial planning, costing, procurement, subcontractor selection, supervision, and management. Technical Operations Team Working Work collaboratively with the management and colleagues in Technical Operations across EMEA More ❯

the product owner (or project manager where applicable) throughout. Detail the steps needed to action assigned tasks or issues, as well as provide size estimates. Follow the firms change management process to raise change requests for enhancements, fixes and upgrades for approval by the Change Advisory Board. Build PowerBI reports to provide key information to Risk & Compliance and the … documentation up to date and stored centrally. Attend regular stand ups to ensure the status and progress on all current work is kept updated within appropriate processes and work management systems and communicated at all times. Ensure compliance with client confidentiality, regulatory and security requirements. Skills/Experience Significant experience of implementing, configuring and supporting Intapp applications (Conflicts, Intake … lifecycle processes. Software development experience or exposure with a strong understanding of logic, patterns, and algorithms and an understanding of development methodologies. Product development and software engineering experience. Strong problem-solving and troubleshooting skills. Experience with providing estimates on work effort and with technical sizing and scalability. Ability to communicate effectively with both technical teams and non-technical stakeholders. More ❯

product owner (or project manager where applicable) throughout. Detail the steps needed to action assigned tasks or issues, as well as provide size estimates. Follow the firm’s change management process to raise change requests for enhancements, fixes and upgrades for approval by the Change Advisory Board. Build PowerBI reports to provide key information to Risk & Compliance and the … documentation up to date and stored centrally. Attend regular stand ups to ensure the status and progress on all current work is kept updated within appropriate processes and work management systems and communicated at all times. Ensure compliance with client confidentiality, regulatory and security requirements. Skills/Experience Significant experience of implementing, configuring and supporting Intapp applications (Conflicts, Intake … lifecycle processes. Software development experience or exposure with a strong understanding of logic, patterns, and algorithms and an understanding of development methodologies. Product development and software engineering experience. Strong problem-solving and troubleshooting skills. Experience with providing estimates on work effort and with technical sizing and scalability. Ability to communicate effectively with both technical teams and non-technical stakeholders. More ❯

This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe. Role Responsibilities; Investigate, troubleshoot and diagnose incidents Provide first-third line investigation and diagnosis of incidents and Service Requests. Be the Incident coordinator for operational incidents on the core engineering production platform. This includes all … Qualifications & Required Skillset; Ability to diagnose and troubleshoot technical issues both offline and in real-time Ability to handle multiple priorities and deal with ambiguity Experience with incident and problem management processes Experience working as an Application Support/DevOps or SRE Role (preferably with in Trading & Risk Management systems ) Experience communicating to customers as well as … systems. Familiarity with financial services infrastructure & processes (e.g ITIL) and related systems in an SRE or Dev/Ops capacity Familiarity with AWS Cloud Infrastructure & Processes Familiarity with Release management processes and SDLC using agile methodologies and best practices. Motivated by working with people and solving their problems Understanding of basic programming constructs (loops, conditionals, data types, regular expressions More ❯

This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe. Role Responsibilities; Investigate, troubleshoot and diagnose incidents Provide first-third line investigation and diagnosis of incidents and Service Requests. Be the Incident coordinator for operational incidents on the core engineering production platform. This includes all … Qualifications & Required Skillset; Ability to diagnose and troubleshoot technical issues both offline and in real-time Ability to handle multiple priorities and deal with ambiguity Experience with incident and problem management processes Experience working as an Application Support/DevOps or SRE Role (preferably with in Trading & Risk Management systems ) Experience communicating to customers as well as … systems. Familiarity with financial services infrastructure & processes (e.g ITIL) and related systems in an SRE or Dev/Ops capacity Familiarity with AWS Cloud Infrastructure & Processes Familiarity with Release management processes and SDLC using agile methodologies and best practices. Motivated by working with people and solving their problems Understanding of basic programming constructs (loops, conditionals, data types, regular expressions More ❯

Technology, or related field Proven experience delivering 3rd Line Technical Support Strong background working in a busy MSP service desk environment within an ITIL-driven framework (Incident, Change, and Problem Management) Technical Skills Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manager Expertise in managing Major Incidents , including Root Cause Analysis (RCA) and Reason for Outage (RFO) reports Azure … Active Directory (Identity, MFA, Conditional Access) Microsoft 365 administration and support Microsoft Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint Management, MDM solutions Scripting with PowerShell Knowledge of File System Technologies Strong understanding of core domain services: DNS, DHCP, VPN More ❯

Technology, or related field Proven experience delivering 3rd Line Technical Support Strong background working in a busy MSP service desk environment within an ITIL-driven framework (Incident, Change, and Problem Management) Technical Skills Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manager Expertise in managing Major Incidents , including Root Cause Analysis (RCA) and Reason for Outage (RFO) reports Azure … Active Directory (Identity, MFA, Conditional Access) Microsoft 365 administration and support Microsoft Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint Management, MDM solutions Scripting with PowerShell Knowledge of File System Technologies Strong understanding of core domain services: DNS, DHCP, VPN More ❯

Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers More ❯

Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers More ❯

Site Reliability Engineer Team Lead Leadership, Azure, SolarWinds, SLI/SLO, Infrastructure, Risk, Incident Management, Monitoring, Automation Financial Services Up to 110,000 Base + Bonus My client, a leading Private and Commercial Bank is seeking an experienced SRE Lead to join their London based team on a permanent basis. In this role, you will define and evolve the … Solar Winds Currently Leading a Small-Medium size team Hands-on expertise with cloud platforms (Azure) and infrastructure-as-code tools (Terraform, CloudFormation). Skilled in incident, change, and problem management processes and tools. Experience designing and operating scalable, highly available, and resilient systems. Knowledge of container technologies (Kubernetes, Docker, OpenShift) and modern architecture (microservices, APIs). Excellent More ❯

Site Reliability Engineer Team Lead – Leadership, Azure, SolarWinds, SLI/SLO, Infrastructure, Risk, Incident Management, Monitoring, Automation – Financial Services – Up to £110,000 Base + Bonus My client, a leading Private and Commercial Bank is seeking an experienced SRE Lead to join their London based team on a permanent basis. In this role, you will define and evolve the … Solar Winds Currently Leading a Small-Medium size team Hands-on expertise with cloud platforms (Azure) and infrastructure-as-code tools (Terraform, CloudFormation). Skilled in incident, change, and problem management processes and tools. Experience designing and operating scalable, highly available, and resilient systems. Knowledge of container technologies (Kubernetes, Docker, OpenShift) and modern architecture (microservices, APIs). Excellent More ❯

Lead the implementation and embedding of new approach across CMCs technology teams Establish best practices and ensure an ongoing focus on reliability, scalability and operational excellence Influence incident and problem management process, driving improvements to key platform metrics Contribute to Post Incident Reviews, root cause analysis, lessons learnt and post actions Champion stability and resilience across the trading … languages Proficiency in implementing and managing observability tools Knowledge of automation tools and methodologies Strong understanding and application of ITIL processes Excellent oral, written and presentation skills Strong stakeholder management and influencing skills Proactive attitude towards learning and adapting to new technologies and industry best practices Ability to work autonomously as well as collaboratively within a team setting Proficiency More ❯

modernised data environments Lead the shift toward data-driven thinking across both IT and business stakeholders Drive adoption of Databricks and modern data engineering practices Oversee change, incident and problem management processes Champion best practices, community development (CoE/CoP), and continuous improvement Act as a visible thought leader - delivering technical guidance and mentorship Requirements for the Principal More ❯

modernised data environments Lead the shift toward data-driven thinking across both IT and business stakeholders Drive adoption of Databricks and modern data engineering practices Oversee change, incident and problem management processes Champion best practices, community development (CoE/CoP), and continuous improvement Act as a visible thought leader - delivering technical guidance and mentorship Requirements for the Principal More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection More ❯

all relevant services and environments. Develop and maintain technical documentation, user guides, and training materials. Ensure adherence to internal security, governance, and data protection standards. Administer identity and access management, MFA, and device compliance through Entra ID and Intune. Contribute to infrastructure projects that enhance digital workplace security and efficiency. Automate administrative and operational tasks using PowerShell and Power … large enterprise settings. Strong expertise in Microsoft Entra ID, Azure, Teams, and Intune. Proficient in PowerShell scripting and M365 security/compliance administration. Familiarity with ITIL frameworks and service management tools (e.g., ServiceNow). Skilled in stakeholder engagement and effective communication across technical and business teams. Broad technical knowledge of both on-premises and cloud-based infrastructure and security … solutions. Understanding of cloud governance, including identity and access management, encryption, and compliance controls. Experience managing third-party suppliers and vendors. Comfortable working in a multi-site environment with complex technology landscapes. Strong grounding in ITIL processes, particularly Change, Incident, and Problem Management. Apply now or reach out directly on ryan.daly@lafosse.com More ❯