to ensure free flowing escalation and information within the organisation and that of the new vendor Provide data and reporting of KPI's and SLA's and trends to IT department and others, as needed Drive root cause analysis and help develop strategies for improvement Work towards making the Servicemore »
Employment Type: Permanent
Salary: £50000 - £60000/annum plus excellent benefits
Participate in client briefings to establish requirement, provide cost estimates and recommend technical solutions to achieve requirements Liaise with specialist external suppliers to meet SLA requirements, ensuring focus on accountability and customer service Document full technical direction, pro-forma and run to show for events managed The Technical Event Producer more »
staff, customer or technical failures to the management team, and responsible for gathering information required to complete the associated fault forms, within an agreed SLA time period, along with ideas to avoid a repeat occurrence - Keeps Technical Event Lead and Team Lead well informed of the status of event support more »
that are underway at Enterprise and International level and assess its impact on the existing data defects Ensure data defects are handled with the SLA Responsible for managing data quality metrics Prepare and present materials on data defects in relevant data councils Propose proactive & reactive controls to help strengthen the more »
Lloyd's and LIRMA markets. Ensure that all assigned claims are handled according to the guidelines outlined in the Claims Procedure Manual and that SLA's are followed. Attend market meetings and conference calls as needed. Maintain regular communication with Brokers, Experts, Lawyers, and Market Peers to improve the reputation more »
