1 to 25 of 43 Service Management Jobs in the City of London

My Banking client is seeking to recruit a Security Governance and Service Management Specialist on an initial 6 month contract for a Financial Services client based in London. It is hybrid and will require 3x days onsite per week. Role Purpose: Enhance the Security Intra group Governance and Service Management process for EU entities in line … governance framework, processes and procedures and standard suite, across Information and Cyber Security within EMEA. Manage the intragroup relationships across AD and EMEA for Information and Cyber Security, ensuring service levels are met for all services received and/or provided. Accountabilities & Responsibilities : Define intra group security governance and service management framework Enhance and embed the operating …/engagement model and service level agreement to ensure continuous oversight and service management Define and maintain EU specific entity level reporting template, including metrics to support the service performance management and service operations management. Embed a centralised ticketing module within ServiceNow for EMEA region. Use cases relevant to security service management More ❯

Age UK's Service Delivery Management team acts as the bridge between stakeholders and Digital & Technology (D&T), ensuring service delivery meets operational needs across the organisation. This new and evolving team focuses on maintaining consistent service delivery standards through analysis and assurance of complex performance data. As a Service Delivery Analyst , you will support … the Service Delivery Manager by gathering, analysing, and preparing service management data for D&T service wrappers. These are essential for maintaining consistent service delivery standards across internal teams and external suppliers. You'll liaise with various teams within D&T and Information Protection & Compliance (IPC), as well as external suppliers, to help ensure operational … excellence and customer-focused service delivery. This is a hybrid role, a blend of homebased and office working. The expectation is that you will attend our London office (One America Square EC3N 2LB) circa once a month for team meetings. Travel costs to the London office are not covered by the charity. Must haves: The below competencies will be More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

Technical Programme Manager – Service Transition – Hybrid/London – £120K + Bonus & Excellent Benefits Overview: A prestigious global financial institution is seeking an experienced Technical Programme Manager with strong expertise in service transition and technology change delivery.In this pivotal role, you will oversee business-critical programmes that ensure new and enhanced technology services are transitioned seamlessly into live operations. … and large-scale technology change initiatives, ensuring they are delivered with resilience, governance, and operational readiness at the forefront.You will lead a team of Project Managers, collaborating closely with service management, operations, and technology teams to guarantee that all new services are stable, supportable, and aligned with business objectives. Role & Responsibilities: Oversee the planning and delivery of major … service transition programmes, ensuring smooth handover of technology services into BAU. Embed best practice across service readiness, operational acceptance, and governance controls. Provide strategic leadership and guidance to Project Managers, ensuring programme delivery aligns with business and IT strategy. Build strong relationships with senior stakeholders across technology, service management, and business functions. Manage vendors and service More ❯

architectural blueprints for ServiceNow implementations. Cross-Module Expertise: Possess deep technical knowledge and architectural experience across a broad range of ServiceNow modules, including but not limited to: Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response, Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design: Design and oversee the implementation of complex integrations between ServiceNow and other enterprise systems, leveraging various integration methods (e.g., REST, SOAP, JDBC, MID Server). Technical Oversight & Quality Assurance: Provide technical oversight to development teams, ensuring adherence to architectural patterns, coding standards More ❯

architectural blueprints for ServiceNow implementations. Cross-Module Expertise: Possess deep technical knowledge and architectural experience across a broad range of ServiceNow modules, including but not limited to: Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response, Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design: Design and oversee the implementation of complex integrations between ServiceNow and other enterprise systems, leveraging various integration methods (e.g., REST, SOAP, JDBC, MID Server). Technical Oversight & Quality Assurance: Provide technical oversight to development teams, ensuring adherence to architectural patterns, coding standards More ❯

our clients. Our clients trust us to tailor advisory engagements to aid with some of their most complex technology problems , and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture Management Consultants across various … transformations. Enterprise Architecture Augmentation: Acting as part of our clients’ architecture teams to provide added capacity or expertise, and/or to mature their own architecture functions. Technology Lifecycle Management: Working on specific challenges around upgrade or risk management of our clients. As a senior leader in architecture, your key responsibilities will cover client delivery, business development, people … Managing strategy and architecture engagements with our clients, responsible for the day to day running of the engagements, including developing strategic recommendations and guidance, and ensure the highest quality service for our clients, and likely acting as a trusted advisor to senior stakeholders. Business development: Be a subject matter lead, and lead and support sales activity to include full More ❯

our clients. Our clients trust us to tailor advisory engagements to aid with some of their most complex technology problems , and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture Management Consultants across various … transformations. Enterprise Architecture Augmentation: Acting as part of our clients’ architecture teams to provide added capacity or expertise, and/or to mature their own architecture functions. Technology Lifecycle Management: Working on specific challenges around upgrade or risk management of our clients. As a senior leader in architecture, your key responsibilities will cover client delivery, business development, people … Managing strategy and architecture engagements with our clients, responsible for the day to day running of the engagements, including developing strategic recommendations and guidance, and ensure the highest quality service for our clients, and likely acting as a trusted advisor to senior stakeholders. Business development: Be a subject matter lead, and lead and support sales activity to include full More ❯

platform systems, database, anti-virus systems with all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and … IT specifications related to AS400 systems, x86 platform systems, database, SAN, tape backup, anti-virus systems, IT rooms with all supporting facilities and online devices Propose implementation procedures to Management according to Head Office’s policies and IT Centre’s requirements Assess systems, IT rooms and IT devices security risk, proposing security risk control solutions and being responsible for … is preferred Experience in system administration (e.g. Windows Server, Linux) Experience in virtual technology products (e.g. VMware, Hyper-V) Experience in IT room and device administration Experience in project management Knowledge of principles of Information Technology Knowledge of database operations and management Knowledge of Information Security, Cyber Security and GDPR Good problem solving skills Team player Excellent English More ❯

and authorization mechanisms and enforce security best practices to safeguard API communication and data integrity. Cloud Engineering: Design and implement components using Azure services such as Function Apps, API Management, Application Gateway, Azure AI Foundry, Databricks and Service Bus. DevOps & CI/CD: Collaborate on build and deployment automation using Git, Azure DevOps, and CI/CD pipelines. … Workflow Automation: Collaborate with stakeholders to build and maintain Jira Service Management (JSM) automations and custom workflows for internal operations. Collaboration: Work closely with product owners, architects, and QA teams to ensure solutions align with business objectives and meet quality standards. What will you need to do it? Minimum Requirements Experience: Significant professional experience in backend development as … with Microsoft Graph API is a plus. Essential Requirements API Lifecycle: Experience across the full API development lifecycle - including versioning, documentation, automated testing, deployment, and monitoring - using modern API management practices and tools. Integration Development: Proven experience building both client-side and server-side API-level integrations in Python. Security: Experience implementing and managing OAuth and OpenID Connect (OIDC More ❯

and authorization mechanisms and enforce security best practices to safeguard API communication and data integrity. Cloud Engineering: Design and implement components using Azure services such as Function Apps, API Management, Application Gateway, Azure AI Foundry, Databricks and Service Bus. DevOps & CI/CD: Collaborate on build and deployment automation using Git, Azure DevOps, and CI/CD pipelines. … Workflow Automation: Collaborate with stakeholders to build and maintain Jira Service Management (JSM) automations and custom workflows for internal operations. Collaboration: Work closely with product owners, architects, and QA teams to ensure solutions align with business objectives and meet quality standards. What will you need to do it? Minimum Requirements Experience: Significant professional experience in backend development as … with Microsoft Graph API is a plus. Essential Requirements API Lifecycle: Experience across the full API development lifecycle - including versioning, documentation, automated testing, deployment, and monitoring - using modern API management practices and tools. Integration Development: Proven experience building both client-side and server-side API-level integrations in Python. Security: Experience implementing and managing OAuth and OpenID Connect (OIDC More ❯

License This role is a critical part of the operations team. It is the function of our Field Engineers to ensure the hardware required for our traffic enforcement and management products is delivered and maintained in a timely, successful, and safe manor. What you will be doing: Work with the Head of Service Management, PMO Manager and … Technical Manager and wider service delivery and service management team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented. System commissioning working with our engineering partners to install at client sites, ensuring systems are delivered as specified. Working on site to install and assemble system, overseeing the activities … our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation More ❯

organisation. What You’ll Be Doing Lead and mentor a high-performing team across BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines, deployment … Deep hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management More ❯

organisation. What You’ll Be Doing Lead and mentor a high-performing team across BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines, deployment … Deep hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management More ❯

in either office, flexible 💰 Up to £70,000 + pension + profit-related bonus A well-known UK fashion retailer is hiring a Data Manager to lead their data service function. This role will own service management for their enterprise data platform, ensuring stability, cost efficiency, and continuous improvement while mentoring a team of analysts and engineers. … ROLE AND RESPONSIBILITIES Manage and develop a team of 6–7 (BI Analysts, Data Analysts, Engineers) Own SLAs, incident/problem/change management, and continuous service improvement Lead platform operations: upgrades, patching, compliance, and service continuity Drive FinOps processes — monitor and optimise cloud/platform spend Collaborate with engineering leads on deployment pipelines and platform automation … across functions SKILLS AND EXPERIENCE Strong SQL , Power BI , Azure experience Knowledge of Databricks (essential) Business Objects (desirable) Experience managing SLAs, suppliers, and FinOps processes Proven leadership and people management skills Stakeholder management and business engagement experience Background in enterprise - level data environments (5+ years) Familiarity with ITIL/service frameworks preferred Passion for data and continuous More ❯

in either office, flexible 💰 Up to £70,000 + pension + profit-related bonus A well-known UK fashion retailer is hiring a Data Manager to lead their data service function. This role will own service management for their enterprise data platform, ensuring stability, cost efficiency, and continuous improvement while mentoring a team of analysts and engineers. … ROLE AND RESPONSIBILITIES Manage and develop a team of 6–7 (BI Analysts, Data Analysts, Engineers) Own SLAs, incident/problem/change management, and continuous service improvement Lead platform operations: upgrades, patching, compliance, and service continuity Drive FinOps processes — monitor and optimise cloud/platform spend Collaborate with engineering leads on deployment pipelines and platform automation … across functions SKILLS AND EXPERIENCE Strong SQL , Power BI , Azure experience Knowledge of Databricks (essential) Business Objects (desirable) Experience managing SLAs, suppliers, and FinOps processes Proven leadership and people management skills Stakeholder management and business engagement experience Background in enterprise - level data environments (5+ years) Familiarity with ITIL/service frameworks preferred Passion for data and continuous More ❯

to shape the strategic technology direction across a global financial services organisation.This is a high-impact, visionary position where you’ll lead the transformation of digital engineering, infrastructure, and service management at scale. If you're a strategic thinker with a passion for innovation and enterprise architecture, this is your opportunity to make a lasting impact. Role and … Skills and Experience 10+ years of experience in technology strategy, enterprise architecture, and IT transformation within large, global organisations Proven leadership in digital transformation, particularly across infrastructure, platforms, and service management domains Strong stakeholder engagement skills, with a history of influencing executive leadership and delivering strategic outcomes In-depth knowledge of financial services technologies, including cloud (AWS, Azure More ❯

Month Contract. About the Role - My client, a leading building and civil engineering company, is seeking a proactive and customer-focused Second Line Support Engineer to join their Service Desk team. The Service Desk is the key interface for end users, ensuring IT delivers excellent service and protects its reputation. You'll be responsible for handling a … office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong technical expertise, and a service-first mindset. An ITIL-based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle … to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior More ❯

Month Contract. About the Role - My client, a leading building and civil engineering company, is seeking a proactive and customer-focused Second Line Support Engineer to join their Service Desk team. The Service Desk is the key interface for end users, ensuring IT delivers excellent service and protects its reputation. You'll be responsible for handling a … office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong technical expertise, and a service-first mindset. An ITIL-based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle … to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior More ❯

Join us as our Service Enablement Analyst at Peregrine Resourcing. Location London or Manchester Hybrid Working The role You will play a key role within the Service Enablement function, ensuring that all new services, changes, entering live operations are tested, accepted, and supported in a controlled manner. You will validate that new capabilities meet business and customer expectations … Business Acceptance Testing and provide Hypercare support post-go-live to ensure stability, compliance, and continuous improvement. Responsibilities: Transition and Business Acceptance Testing Participate in the end-to-end service transition lifecycle ensuring a smooth handover to operations. Plan, coordinate and execute Business Acceptance Testing (BAT) to validate that new or changed services meet business and customer needs. Collaborate … with test and design teams to ensure test scenarios are aligned to operational requirements and real-life service conditions. Identify and document gaps in readiness, raise risks and issues, and ensure they are resolved before go-live. Engage with business stakeholders to define acceptance criteria and obtain formal sign-off on successful completion of BAT. Support readiness reviews and More ❯

Service Now Architect (CSM & SOM) – London, UK *** For our international client based in London, RED is currently looking for a ServiceNow Solution Architect to join them. The consultant is expected to start ASAP, for an initial 6 month contract – with the chance of extension. The role is INSIDE IR35 and will be hybrid working, with 2 days per week … Desired skills: 10+ years of experience in implementing or architecting ServiceNow solutions Expert in 3 or more below ServiceNow Product suites CSDM and CMDB ITOM Health and Visibility Discovery Service Mapping Event management Integration with Monitoring tools Health Log Analytics Customer Service Management CSM Sales Order Management SOM Telecommunication Network Inventory TNI Strategic Portfolio Management More ❯

Service Now Architect (CSM & SOM) – London, UK *** For our international client based in London, RED is currently looking for a ServiceNow Solution Architect to join them. The consultant is expected to start ASAP, for an initial 6 month contract – with the chance of extension. The role is INSIDE IR35 and will be hybrid working, with 2 days per week … Desired skills: 10+ years of experience in implementing or architecting ServiceNow solutions Expert in 3 or more below ServiceNow Product suites CSDM and CMDB ITOM Health and Visibility Discovery Service Mapping Event management Integration with Monitoring tools Health Log Analytics Customer Service Management CSM Sales Order Management SOM Telecommunication Network Inventory TNI Strategic Portfolio Management More ❯

Senior AV Support Technician. This position is with a law firm based in London. The Senior Technician will be responsible for delivering a comprehensive, efficient, and error-free AV service for internal and external clients across meeting rooms and collaboration spaces. They will act as the subject matter expert and go-to person for all aspects of Audio Visual … services, providing expert guidance, support, and technical leadership Main duties and responsibilities Service Delivery - Leading by example and defining true 5-star excellence in client service that delivers a market leading edge. - Set up, prepare, configure, test, monitor, and troubleshoot UCASS equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation … corrective solutions, including offsite repair as needed. - Support video production as required to produce, dub, edit, and copy all AV media, uploading these to Vimeo or MS Stream, etc. Service Management - Co-support the management of the firm's outsourced service providers to ensure a high standard of service delivery is provided for technical support More ❯

solutions that drive seamless workflows and unlock real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using ServiceNow's Experience Layer, UI More ❯

Age UK is looking for a dedicated and experienced Hardware and Software Asset Delivery Manager to oversee and optimise the lifecycle management of a diverse IT asset portfolio across multiple sites on a permanent basis. You will be responsible for efficient purchasing, deployment, obsolescence management, and disposal of hardware, alongside managing collaborative and productivity software. The role will … ensure asset management services align with business needs and quality standards while managing service delivery, troubleshooting issues, and implementing innovative solutions to enhance performance. If you have experience managing hardware and software assets and are skilled in delivering efficient, high-quality services, we want to hear from you. This is a hybrid role, a blend of homebased and … covered by the charity. Must haves: The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I Experience Proven experience in IT service management. A, I Proven experience in leading a hardware and software asset management function. A, I Experience with IT service management tools and software. A, I More ❯