1 to 25 of 32 Service Management Jobs in the City of London

daily work, and career development. What You'll Do Technical Development Design and deliver ServiceNow workflow solutions across multiple domains, including: Customer Experience: Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience Leverage ServiceNow's Experience Layer to create modern, intuitive user experiences: Configure and enhance the Next Experience UI for seamless, tailored interactions Use UI Builder ...

Project Management Service Delivery ITIL v4//Prince 2 Project Manager - Service Delivery: £750 per day (Outside IR35) We are looking for an interim Senior Service Delivery Project Manager to be responsible for leading the setup, transition, and successful embedding of new and changed services … CDIO and Services Director, the role ensures that services are designed, delivered, and transitioned in line with organisational standards, customer expectations, and service readiness criteria. A key focus of the role is defining and establishing the support model in partnership with an outsourced service provider, ensuring clarity ...

Cross-Module Expertise: Possess deep technical knowledge and architectural experience across a broad range of ServiceNow modules, including but not limited to: Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response, Security … Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design: Design and oversee the implementation of complex integrations between ServiceNow and other enterprise systems, leveraging various integration methods (e.g., REST, SOAP, JDBC, MID Server). Technical Oversight ...

Cross-Module Expertise: Possess deep technical knowledge and architectural experience across a broad range of ServiceNow modules, including but not limited to: Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response, Security … Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design: Design and oversee the implementation of complex integrations between ServiceNow and other enterprise systems, leveraging various integration methods (e.g., REST, SOAP, JDBC, MID Server). Technical Oversight ...

impact in the banking and finance sector? Our client is on the hunt for a talented Associate Vice President to spearhead their IT change management initiatives. This role offers a unique chance to shape processes that drive operational excellence and compliance across the organisation. Purpose of the Role … technology landscape. Your expertise will ensure changes are executed with minimal risk and disruption, while adhering to internal controls and regulatory requirements. The IT Service Delivery team is a cornerstone of EMEA Technology, responsible for managing the processes and tools that enable the planning, delivery, and support ...

Title: ITSM Analyst Location: London | Hybrid Type: Permanent Salary - Up to £62,000 About the Role Join our Technology Service Management team and play a key role in delivering service excellence. As an ITSM Analyst, you’ll enhance ITSM processes, drive compliance, and champion continuous improvement … dynamic, global environment. What You’ll Do Monitor and optimize ITSM processes for better performance. Lead Change Management practices, including CAB meetings. Support Major Incident and Problem Management, ensuring timely resolution. Collaborate with teams to promote ITSM best practices and governance. Prepare audit evidence and ensure compliance with ...

Insurance Systems (Eclipse) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) A London Market insurance organisation is seeking an Applications Service Manager with strong Eclipse (Sequel) experience to take ownership of the stability, performance, and vendor-led support of its core insurance platforms. This role … sits at the intersection of hands-on application understanding and service oversight. It will suit someone who is comfortable operating at system level within Eclipse, understanding how the platform behaves, where issues arise, and how to challenge vendors effectively, while also coordinating support and delivery across multiple third parties. ...

network. The ideal candidate will bring 3+ years of experience in managing IT teams in a retail environment, with strong capabilities in budgeting, vendor management, and hands-on technical support. This role requires a thinker with excellent leadership and interpersonal skills to drive performance, service excellence. Key Responsibilities … systems including POS, inventory, and back-office platforms. Manage the IT support budget, including forecasting, cost optimisation, and reporting. Oversee vendor relationships, contracts, and service level agreements (SLAs). Provide hands-on support and troubleshooting for hardware, software, and network issues. Implement and maintain ITIL-based service management ...

Enterprise Applications & Infrastructure Based in London Permanent, Full-Time Salary: Competitive (depending on experience) This role requires hands-on experience with Entrata - the property management software. A leading global organisation is seeking a Vice President of IT Operations to oversee three critical technology functions: Entrata application services, end-user … support, and corporate IT infrastructure. This is a strategic leadership role requiring hands-on expertise in Entrata and strong IT project management skills to deliver operational excellence and drive innovation across enterprise systems. You’ll lead high-performing teams, collaborate with senior stakeholders, and ensure seamless IT service ...

+ allowances & benefits (detailed below) About the Role We are seeking an experienced Senior Manager, Data Centre Operations to lead the operational performance, service quality, and resilience of a major carrier-dense, globally connected data centre campus. The site supports mission-critical colocation services, high-density deployments, extensive interconnection … ecosystems, and 24/7 operational demands. This role oversees facilities operations, engineering/M&E teams, and incident management processes while ensuring excellence in service delivery and compliance with strict availability, safety, and security standards. Key Responsibilities Operational Leadership Oversee day-to-day data centre operations, ensuring ...

Sector: SaaS What are you going to do? Our client is a global SaaS company with expertise for over 30 years in a modern service-management platform designed to create a smoother, smarter, and more efficient experience for both employees and support teams. As a Business Development Representative … market. Upon joining you'll be assigned a Business Unit dedicated to generating opportunities in specific industries alongside a Business Development Manager, Service Management Consultant, and Customer Success Manager. The client has branches around the world, you'll be part of international organisation too! While ...

services across a diverse portfolio. This is a senior, but hands-on role – in which you’ll act as the operational hub for security service delivery, managing demand, coordinating resources, tracking service delivery, and ensuring timely fulfilment of security services. The Senior Manager will work with security teams … clients to optimize service delivery and maintain service. What You’ll Do Optimise the delivery of established security services and manage any changes to those services. Support allocation of service requests to appropriate security delivery teams. Monitor service delivery performance and quality, including tracking service delivery ...

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect … Manage ServiceNow sales documentation and Partner Program compliance Co-ordinate and monitor Partner Portal deal registrations, with input from the Sales Team, and Partner Management Team stakeholders as required. Support the ServiceNow license sales process including, requesting quotes from ServiceNow, placing licence orders, and liaising with both the customer ...

will be the first point of contact for IT issues, providing support both remotely and in person. Role and Responsibilities Deliver outstanding customer service via phone, email, and face-to-face interactions. Diagnose and resolve technical issues efficiently, escalating when necessary. Support Windows 10/11 environments and Microsoft … tasks, including user account administration. Support iOS and Android mobile devices. Perform basic hardware diagnostics and troubleshooting for laptops and related equipment. Utilize IT Service Management (ITSM) and Asset Management tools. Adhere to ITIL best practices and contribute to process improvements. Essential Skills & Experience Minimum 3+ years ...

Location: London | Hybrid: 4 days per week | Type: Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional … technology operations across the business. You will provide high-level infrastructure and end-user support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove ...

seeking an experienced Management Consultant with a strong background in ServiceNow to join our team. The ideal candidate will combine strategic consulting expertise with deep technical knowledge of the ServiceNow platform to help clients optimise their digital workflows and drive transformation across IT, HR, Finance, and Operations. Key Responsibilities … Lead client engagements focused on ServiceNow strategy, implementation, and process optimisation. Assess current service management processes and identify opportunities for automation and improvement. Translate business requirements into effective ServiceNow solutions. Collaborate with stakeholders across business and technology functions to deliver scalable outcomes. Support change management, adoption ...

months Location: London, UK (Hybrid for 3days/week) Position Overview We are looking for a DevOps Engineer – CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB) , while driving automation initiatives … Incident Management. Experience in integrating CMDB with monitoring and discovery tools. Soft Skills Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work in cross-functional teams and manage multiple priorities. Preferred Qualifications ServiceNow Certified Implementation Specialist (CIS) – CMDB. ITIL v4 Foundation certification. Experience ...

systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst … maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained ...

Lead and mentor infrastructure and support engineers; set technical direction and priorities. • Foster ownership, documentation, standardisation and right‐first‐time delivery. • Coordinate with the Service Desk for escalation and knowledge transfer. • Champion automation, infrastructure as code and modern engineering practices. 3. Service Management, Projects & Continuous Improvement … SLAs, KPIs and service outcomes for infrastructure and networks. • Review performance data and drive improvements in resilience, reliability and user experience. • Plan and deliver infrastructure projects (network refreshes, server replacements, cloud migrations, DR tests). • Maintain documentation, runbooks, diagrams and configuration/asset records. • Lead root‐cause analysis ...

Security Policies—balancing exceptional user experience with enterprise-grade security. We operate under an ISO/IEC 27001-certified ISMS and an ITIL-aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people-first organisation where your career … part of a talented, driven team where your expertise is highly valued. Professional Growth: Gain exposure to the latest tools and solutions in endpoint management, cybersecurity, and enterprise systems. Role purpose Design, code, and manage secure cloud-based network infrastructure in Azure, AWS, and other public clouds. In this ...

aligned with business priorities. * Build and develop a high-performing operations team, working with HR and Procurement to optimise workforce capability, vendor performance, and service partner engagement. * Maintain accountability for third-party service delivery, ensuring supplier SLAs and KPIs are met and taking corrective action where required. * Ensure … compliance with security, patching, and configuration standards, including Cyber Essentials Plus Key Skills: * Proven leadership and team-management capability, with the ability to define and deliver an operational vision that aligns IT outcomes to business goals. * Extensive experience in IT operations and service management, with a record ...

drive digital transformation across EMEA. The Role Lead technology strategy and enterprise architecture for Digital Engineering Services & Solutions. Define IT roadmaps to modernise infrastructure, service management, and digital platforms. Partner with C-Suite executives to align technology vision with business goals. Influence strategic adoption of Cloud, AI (including … GenAI), Data Management, and modern workplace technologies. Provide leadership to a team of strategists and architects across a global environment. About You 10+ years' experience shaping IT strategy and enterprise architecture in large organisations. Proven success driving digital transformation across infrastructure and operations. Strong stakeholder management and influencing ...

with PMs and product owners to resolve under/over-allocation and support headcount and cost control. Support vendor governance by coordinating inputs on service health, SLAs/KPIs, renewals and risks, and highlighting potential business impact. Produce simple but high-quality governance and operational reports (primarily Excel/… governance meetings, while adding insight rather than simply 'ticking boxes'. Key Skills/Requirements Experience in governance-focused business support COO or business management roles, ideally within large, structured organisations (financial services or similar). Strong stakeholder and relationship management skills, confident engaging with senior managers/ ...

implementation and ongoing optimisation of platforms. This is a diverse, hands-on role, best suited to someone with proven expertise in multi-discipline risk management within a professional services environment, and who is confident working with BC/OR technology, data, and tooling. Key Responsibilities Lead business continuity … owner for the platform post-implementation - managing configuration, enhancements, user access, data quality, and roadmap. Partnering with IT and vendors on integrations (eg, CMDB, service management tools, risk registers, HR systems) and automation opportunities. Conduct and maintain policy reviews, risk assessments, and business impact analyses (BIAs) to ensure ...

looking for 4 specialists across key domains: ERP (Finance/Procurement/Supply Chain) HCM (Core HR, Payroll, ORC, Talent) ITSM/Service Management (Case/Shared Services/Workflow) EPM (Planning, Budgeting, Forecasting, Consolidation) You’ll join a recognised delivery powerhouse, influence enterprise transformation, and work with ...