inform strategic decisions - Develop insights and models using SQL, Looker, and other reporting tools to optimise business outcomes - Oversee advanced analytics and define key performance indicators and performancemetrics - Collaborate with Data Engineering to build data pipelines and define reporting requirements - Lead the creation of frameworks, processes More ❯
ll do Lead & Scale Customer Support - Manage and develop the customer support team, ensuring they are equipped to deliver an outstanding customer experience. Optimise PerformanceMetrics - Own key customer support KPIs (NPS, CSAT, resolution times), ensuring continuous improvement in customer satisfaction and operational performance Drive Operational Efficiencies … service experiences. A strong track record in scaling and optimising customer support teams and operations. Data-driven decision-making , with expertise in customer service metrics (NPS, CSAT, response times) and continuous improvement methodologies. Hands-on experience with modern customer service platforms (e.g., Intercom, Zendesk), as well as data analytics … that mean the most to you. Invest in your growth - L&D budget to support the skills you value. Fast-track your career - Two performance reviews a year. Family-first policies - 5 months full pay for primary caregivers, 1 month for secondary caregivers. Save big on childcare - Workplace nursery More ❯
gather requirements, prioritise tasks, and manage expectations regarding release schedules and deployment timelines. Provide regular updates and reports on release status, environment health, and performancemetrics to relevant stakeholders. Identify areas for improvement within the software development lifecycle and implement strategies to enhance efficiency, reliability, and scalability. Required More ❯
tenacity and the ability to drive through to conclusion in a dynamic and challenging environment. * Extensive experience in management reporting techniques and processes, and performance metrics. * Broad understanding of financial controls, project accounting and benefits realisation process * Able to evidence highly proficient skills in MS Office, particularly Excel, Visio … the PMO Specialist will not have Budget ownership - they will be expected to Develop and Maintain financial controls for the project or programme. Key performance indicators [max 3]: * Time, Cost & Quality - delivering your areas of responsibility within the portfolio, programme or project to agreed time, cost and quality plans More ❯
