for all IT related issues from users across the UK. It will require someone technically strong (ideally you will have an MCP certification/ITIL qualification, or similar) who can lead a team of 4/5 service desk analysts, manage IT development install requests, co-ordinate with 3rd party more »
pick up new technologies or procedures Good organisational skills and excel at multitasking with the ability to pick up the pace during major outages ITIL v3 Foundation qualified So, whats in it for you? Bonus Schemes A bonus that regularly rewards you for your performance A pension of up to more »
support Confident in building and deploying mobile devices and laptops Ability to configure and install switches and routers Great communication and teamwork skills An ITIL qualification/MCP cert or similar would be a bonus The role will be based out of the Bournemouth head office with very occasional visits more »
Dorchester, Dorset, South West, United Kingdom Hybrid / WFH Options
Devon & Cornwall Police
Winfrith. This is a hybrid role which means there is an opportunity for regular home working. Skills and Qualifications Ability to undertake and achieve ITIL Service Practitioner level certification if not held already, this should be within the first two years of appointment. ICT Security qualifications: - CISMP Certificate in Informationmore »
Employment Type: Permanent, Part Time, Work From Home
Desk team members when required and Provide enhanced support and 2nd level of incident investigation. What you'll need to succeed Education and Qualifications: ITIL v3/v4 Foundation qualification is desirable MCP certification would be desirable Knowledge & Experience: 2 years experience of providing team leader support in a similar more »
Desk team members when required and Provide enhanced support and 2nd level of incident investigation. What you'll need to succeed Education and Qualifications: • ITIL v3/v4 Foundation qualification is desirable • MCP certification would be desirable Knowledge & Experience: • 2+ years’ experience of providing team leader support in a similar more »
configuring and installing Routers, Switches and Access Points Be able to demonstrate the relevant practical skills required for this role Be methodical and accurate. ITIL v3/4 Foundation and MCP certification qualified (is desirable) Be confident in interactions with colleagues in own team and elsewhere. Demonstrate a high degree more »
Poole, Dorset, South West, United Kingdom Hybrid / WFH Options
RNLI
experience, including defining policies, updating, management and troubleshooting of two or more of the following major vendors; Checkpoint, Palo Alto, Fortinet and Cisco ASA - ITIL Foundation certification/experience of working in ITIL process driven environment - Cisco based SDWAN, MPLS, site to site and remote access (IPSec and SSL) VPN … Support experience of IP telephony and contact centre technologies - Experience in a customer support, service-level based environment and able to demonstrate application of ITIL Excellence in customer service is essential - Understanding of cloud networking (MS Azure preferred). Practical application of corporate security policies, standards, and practices. Experience of more »
you'll handle various aspects of IT support, including incident and request management, knowledge and asset management, and ensuring continual service improvement while following ITIL best practices. You will lead the team to daily tasks involve system checks, documenting processes and end-user guidelines, and adhering to company policies. To … and Microsoft Exchange administration, troubleshooting hardware and software issues, managing web and email filtering permissions, and handling business systems accounts and remote access tools. ITIL v3/v4 Foundation & MCP qualification are desirable. If you have a good IT technical support background and capable of managing a support team - please more »