51 to 75 of 79 Customer Experience Jobs in East London

Contact Center department. This role is pivotal in maintaining, optimising, and evolving the Salesforce Service Cloud, Service Cloud Voice, and Amazon Connect platforms to deliver a seamless and resilient customer experience. You will work closely with the client’s contact centre operations team to understand their challenges, propose and implement improvements, and ensure production stability. This is not just … including handling of production data. Participate in sprint planning, retrospectives, and release readiness activities. Document technical solutions clearly for both technical and non-technical audiences. Must-Have Qualifications Proven experience in Salesforce DevOps, particularly with Service Cloud and Service Cloud Voice. Hands-on experience with Amazon Connect integration. Strong understanding of CI/CD practices and tools (e.g. … Copado, GitHub, Salesforce DX). Experience supporting production environments and managing deployments. Ability to analyse and optimise Salesforce configurations and workflows. Familiarity with contact centre operations and relevant metrics. SC Clearance or eligibility (5 years continuous UK residency). Willingness and ability to work on-site 40% of the time in East London or Leeds. Should-Have Skills Experience More ❯

supporting millions of customers. This is a fantastic opportunity to join a company where engineering is at the heart of innovation, and where your contributions will directly shape the customer experience and platform capabilities. What You’ll Do Collaborate with a talented team of engineers to design and deliver new platform capabilities Take a hands-on role in … programming, pair programming, testing, and releasing features Actively participate in agile ceremonies Work closely with a technical lead to enhance shared infrastructure for use across teams Your Skills & Experience Proven experience building modern .NET applications with C# 7+ (.NET Core/6+) Hands-on experience with Azure Cloud Services Expertise in designing robust HTTP APIs (ASP.NET MVC … Web API, Carter, Nancy) Familiarity with Platform-as-a-Service (PaaS) environments Solid understanding of Event-Driven Architecture and Event-Sourced Systems Experience with Domain Driven Design (DDD) Comfort working in fast-paced agile environments and applying Continuous Delivery practices Experience working with distributed and scalable databases Knowledge of Event Storming for architectural documentation Contract Snr .NET Engineer More ❯

We’re collaborating with an expanding Insurtech company, transforming the insurance landscape through innovative digital solutions. Their platform empowers insurers, brokers, and MGAs to streamline their operations, enhance customer experience, and stay ahead in a competitive market. As they scale across Europe, our client is looking for a Business Analyst or Junior Business Analyst to join the team … management skills Ensure successful delivery of projects by managing expectations and tracking progress Work independently in a remote-first environment, and travel within Europe when required Requirements 2 years experience as a Business Analyst Must have gained experience in a specialist Insurtech company (essential) Excellent requirement gathering and testing experience Confident in delivering product demos and facilitating More ❯

hit the ground running within there organisation working with a team supporting Salesforce, other SaaS tools and AI capabilities to make there org more efficient and to improve overall customer experience. Please see below for more details Location: 2-3 days onsite in London Salary: up to £60,000 (DOE) Skills required 3+ years of experience as a … Salesforce Administrator Proven ability to design and optimize data models, workflows, and complex system integrations Experience with data management tools and a solid understanding of GDPR requirement Experience of working within FinTech or Financial Services is a must Strong knowledge of release management and version control practices FSC or Ncino experience is preferred but not essential Excellent More ❯

timely approvals, and efficient communication of test results. You will collaborate with a dynamic team, including designers, developers and strategists to help develop client-side experiments and implement strategic customer experience initiatives. Key Responsibilities Analyse client’s website performance looking at areas for improvement Make sure tests are developed to spec, with an eye on feasibility and impact. … practices/optimising for performance and reliability. Review and debug tracking solutions, ensuring data accuracy and integrity. Assess feasibility of proposed tests, providing insights into technical and strategic implications. Experience managing multiple projects, ensuring timely delivery and quality outcomes Requirements Experience in a digital marketing, CRO, or project strategy role. An understanding and improving user journeys Understanding of … data analytics, e.g. GA4 and Adobe Analytics Make sure design and functionality consistency across various browsers/devices. Solid experience with A/B testing tools (e.g., VWO, Google Optimize) Effective Communicator: Articulating complex technical findings to stakeholders Nice to have Design experience with Figma and or Photoshop Experience with tagging tools like Google Tag Manager Some More ❯

timely approvals, and efficient communication of test results. You will collaborate with a dynamic team, including designers, developers and strategists to help develop client-side experiments and implement strategic customer experience initiatives. Key Responsibilities Analyse client’s website performance looking at areas for improvement Make sure tests are developed to spec, with an eye on feasibility and impact. … practices/optimising for performance and reliability. Review and debug tracking solutions, ensuring data accuracy and integrity. Assess feasibility of proposed tests, providing insights into technical and strategic implications. Experience managing multiple projects, ensuring timely delivery and quality outcomes Requirements Experience in a digital marketing, CRO, or project strategy role. An understanding and improving user journeys Understanding of … data analytics, e.g. GA4 and Adobe Analytics Make sure design and functionality consistency across various browsers/devices. Solid experience with A/B testing tools (e.g., VWO, Google Optimize) Effective Communicator: Articulating complex technical findings to stakeholders Nice to have Design experience with Figma and or Photoshop Experience with tagging tools like Google Tag Manager Some More ❯

are recruiting an experienced Senior React Native Developer to join their growing team on a permanent basis. This is an exciting role for the developer to take our clients customer experience with their applications to the next level. Key responsibilities and objectives: You will play a leading role in the design, implementation, maintenance and support of the mobile … be a flexible all-rounder; contributing in a range of areas from: Translating UI designs and UX wireframes into high-quality code Optimising components for maximum performance and user experience Working with native modules when required Testing and release to iOS and Google Play stores Code review and debug activities. You’ll become a key player in our technology … and daily stand-ups. You’ll also get to know the wider business - working closely with the security, commercial, operations and compliance teams. Key skills and experiences: 5+ years experience as a software engineer working in a mobile development role. You’ll have demonstrable hands-on experience of delivering React Native apps to best practice standards. If you More ❯

is one thing - but what really sets us apart is combing our apps with strategic guidance and tooling to drive longterm success. We have over five decades of combined experience, our team develops scalable B2C apps for a global clientele, including brands like Represent, Motel Rocks, AYBL, Anine Bing, Babyboo, Toteme, and more, across the US, EU, Middle East … and Australia. We excel in delivering exceptional customer experiences and are committed to innovation, growth, and strategic partnerships. We are a passionate and motivated team based in London and are looking for someone to join us on our journey to help reshape how apps are perceived - they are not a nice to have, they are a must have for … partner & Tech solutions, collaborating on co-marketing campaigns, representing Venn Apps at industry events, and supporting complex sales cycles. What We Are Looking For 1/2 years of experience working in a Partnerships role A natural relationship builder, who is resourceful and has an entrepreneurial mindset - with the ability to work autonomously within a fast-paced environment. Understanding More ❯

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development. This is the job Are you a dynamic, result-driven professional with a proven track record in closing deals More ❯

debit card connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange. With rapid growth since launch, they’re expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale.This fintech is shaking up the way people spend abroad. Their unique travel debit card … connects directly to your bank account, eliminating hidden fees and saving customers at least 85% on foreign exchange. With rapid growth since launch, they’re expanding their Customer Operations team and looking for an enthusiastic, hard-working team member to help them scale. The Role You’ll play a key role in ensuring smooth daily operations, providing top-notch … customer support, and working closely with Compliance and Risk to keep things running securely. If you’re ambitious and looking for a role with real growth potential, this is the one for you. What you’ll be doing Providing exceptional customer support across phone, email, live chat, and social media Helping onboard business customers, including KYC, PEP, and More ❯

A mission-led, fast-growing SaaS business is looking for a Director of Customer Success to lead and scale their post-sale customer journey. Backed by a proven founding team with a track record of building and exiting high-growth tech companies they are now building a category-defining platform that will reshape how employees receive elite coaching. … This is a rare opportunity to join at a formative stage and take ownership of the customer success strategy across a modern, people-centric product used by HR, L&D, and People leaders across forward-thinking organisations. ⭐ The Role The Director of Customer Success will lead the vision, strategy, and execution of the full customer lifecycle — from … onboarding through to renewal and expansion. This person will champion customer outcomes internally, ensuring every touchpoint is intentional, insightful, and value-driven. You'll manage a high-performing CS team, own key accounts, and act as the escalation point for strategic clients. Working cross-functionally, you’ll bring customer insight into product, coaching, design, and commercial decisions, always More ❯

winning organisation who are looking for a talented and experienced Java Developer to join their dynamic team on a permanent basis. This is a great opportunity to create exceptional customer experiences and work on cutting-edge technology! As a Senior Engineer, you will be responsible for leading the design, development, and maintenance of high-performance core applications. Whilst overseeing … cross-functional teams to ensure the delivery of high-quality solutions. Location: South East/Remote. Salary: up to £95,000 + + competitive benefits, depending on experience. Requirements: Experience building and shipping large scale applications Knowledge of Java AND OR Kotlin A solid understanding of AWS OR GCP Experience with TDD and pain programming. Experience with … third-party libraries and APIs. Experience leading engineering decisions in a complex environment and influencing a wide range of stakeholders. Strong understanding of software architecture and architectural patterns, including microservices and event-driven architectures. CI/CD in complex environments. Proven track record of creating highly performance, scalable applications Must have leadership experience. If you meet the above criteria More ❯

in central London with hybrid working (three days per week remote) currently undertaking several technology led change projects and programmes including cloud first and improving both the colleague and customer experience. Role – Solutions Architect (Azure) Location – Central London with hybrid working (three days per week remote) Skills – Architect, Architecture, Solutions Architect, Solutions Architecture, Cloud and On Prem, Azure, Application … Azure Functions and/or Azure DevOps, knowledge of application to application integrations and infrastructure technologies and have good vendor management, collaboration, accountability, transparency and time management competencies. Any experience of CRMs, digital engagement platforms, IoT solutions and/or on prem to cloud migration(s) is desirable but not essential. Your role will be to join a recently … not-for-profit organisation responsible for providing support within our communities, working on several technology led change projects and programmes including cloud first and improving both the colleague and customer experience. Gilbert Scott Associates Ltd is an equal opportunities employment business and employment agency and welcomes applications from all candidates. More ❯

technical knowledge and commercial acumen to support strategic projects, maintain operational excellence, and drive service innovation. The successful candidate will be instrumental in modernising infrastructure, streamlining processes, and enhancing customer experience through cloud technologies (AWS, Azure, Office 365), automation, and proactive support. Key Responsibilities: Design, implement, and support complex IT infrastructure solutions across on-premise and cloud environments … and partners, ensuring value for money and strong service levels Contribute to technical strategy, business continuity, and capacity planning Ensure systems meet performance, security, and compliance standards Key Skills & Experience: Strong experience in 3rd line technical support and infrastructure leadership Expertise in hybrid and cloud solutions (AWS, Azure), virtualisation, and hosted comms (3CX) Demonstrated success in driving IT More ❯

Full Stack JavaScript Engineer - £75K (2-days in London) A well-established, award-winning technology business with over 20 years of experience in retail digital transformation is seeking a Full Stack JavaScript Engineer to join their growing team. The company is recognised for its long-standing work with major retail clients and its proprietary platform, a comprehensive, integrated retail … solution that empowers smarter stores and seamless customer experiences. In 2021, the company became employee-owned, ensuring that its success is directly shared with the people who help create it. This collaborative and inclusive culture has supported long-term growth and stability, even through challenging times. The team is also passionate about social responsibility, with the vast majority of … calm Promote a technology-agnostic, solution-oriented mindset within the team Balance technical quality with commercial delivery timelines Communicate effectively across technical and non-technical audiences About You Proven experience as a full stack JavaScript engineer in a modern development environment Strong understanding of web and mobile technologies A pragmatic problem-solver who enjoys working collaboratively Passionate about building More ❯

Officer and CEO in investor relations and data provision Portfolio and Programme Management Oversee the execution of multi-functional transformation programmes including digital banking platforms, new products, client/customer experience, core system modernisation/alignment, ongoing regulatory compliance and operational excellence. Implement agile and lean methodologies to accelerate delivery and ensure measurable outcomes. Ensure we have a More ❯

makes our tech real for our customers – and makes sure it actually works. This is a full-stack role – but not just technically! You’ll work across the entire customer journey, doing the jobs of multiple people and specialties in one: engaging prospective customers, qualifying leads, scoping problems, deploying solutions, and fixing things when they break (and they will … for engaging with engineers and technicians at trade shows, bringing in leads alongside our CEO, Doug (and keeping him on track!). You’ll leverage your understanding of our customer’s challenges, to qualify and validate their interest in the Matta product. The next, you’ll be deep in a factory, perhaps figuring out why our system is picking … our images. You’ll roll up your sleeves and get problems sorted – collaborating with our backend, frontend, and research teams to ship fixes and redesign product features based on customer feedback. This isn’t a role with a playbook – you’ll shape how Matta scales deployments across the UK, Europe, and the US. And this isn’t your typical More ❯

this international travel and technology company on the search for their new Senior Payments Manager. Are you a seasoned payments professional with a passion for driving innovation and optimizing customer experiences? The Role – As the Senior Payments Manager you will play a pivotal role in shaping the future of the company's payments strategy and operations. • Establishing and managing … commercial relationships with the company's payment providers, negotiating contracts, and ensuring they deliver the products, features, and services needed to meet customer needs across various payment touchpoints. • Providing expert guidance and recommendations to internal stakeholders on how to further optimize the company's customer payment operations, while ensuring alignment with the organization's overall objectives. • Staying up … to-date with industry trends and innovations, and leveraging your extensive network to identify and realize new business opportunities. • Building best-in-class payment journeys that balance an exceptional customer experience with cost-effectiveness and fraud prevention. • Translating the company's needs to external partners and finding innovative solutions to meet those requirements. • Maximizing the incentives generated by More ❯

Role: Director - Sales – UK/Europe Location: UK Desired Industry Experience: 10+ Years Relevant Experience: The incumbent should have at least 10-12 years in Software and Services sales in the European Market, exposure in EMEA region would be advantageous with a proven track record and excellent sales credentials. Candidate should have Solution selling and new account generation … hunting) experience in Customer Experience Management Solutions, Platform Engineering, Data & Integration solutions across different technology platforms in Insurance, Healthcare, Pharma and Lifesciences industry sectors. Academic Qualification: A bachelor’s degree in computer science or IT will be an added advantage. Role Description: Achieving booking, billing and profitability targets for the region. Prospecting, qualifying, proposing, negotiating, and closing … pipeline of suspects and prospects and accurately forecasting business deals to be closed. GTM strategy for new leads & pipeline, winning new accounts and expanding business in existing accounts for Customer Experience Management Solutions, Platform Engineering, Data & Integration solutions . Understanding & experience in Insurance, Healthcare, Pharma and Lifesciences industry sectors . Setting customer expectations consistent with service More ❯

offers great career development opportunities with the chance to move into a Projects Engineering Role. As a Network Engineer at this MSP you will ensure an excellent service and experience is delivered to every client. This role will be a blend of in the office, at home and on client site working as you work to troubleshoot and resolve … customer system issues including software, hardware, and network problems. To be suitable for this Network Engineer role you will possess the following relevant experience: Experience working within an MSP, ISP, IT or VoIP/UCaaS/CCaaS background. A proven working knowledge and experience of network technologies and principles such as VLANS, VPNs and firewalls Excellent … understanding and experience with implementing IT networks including SD-WAN, Wi-Fi, and Security. Experienced at deploying WLANs including design and troubleshooting. Self-motivated with the ability to use initiative both on your own and as part of a team must be confident to question. Excellent communication skills - both written and verbal Strong focus on customer experience More ❯

working on a cloud-based enterprise platform – helping troubleshoot UI-related issues, debug frontend behaviour, and create small scripts that streamline issue resolution. It’s hands-on, technical, and customer-facing. You’ll collaborate with global engineering and support teams and have a direct impact on improving customer experience and internal support processes. We’re looking for … someone with: UI development or support experience Exposure to at least two of: ReactJS, GraphQL, AngularJS, AJAX, CSS, Mobile app development Ability to read/debug JavaScript and use browser developer tools Scripting with JavaScript, Python, Bash or Shell Understanding of MySQL or Oracle Strong communication skills and a solutions-driven mindset Nice to have: Experience supporting cloud … based SaaS platforms - if you have ServiceNow experience, it is a huge plus. Familiarity with tools like Splunk, Eclipse, Android Studio Why apply? If you enjoy solving technical puzzles, working closely with customers and dev teams, and want to grow within a well-supported environment – this is a solid move. Interested or want to know more? Drop me a More ❯

marketplace supply chain. The next focus is researching and implementing an off-the-shelf ERP system, while maintaining a clear roadmap and strong leadership throughout the process. SKILLS + EXPERIENCE Experience on the operations side of an internal digital product that is dictated by a physical product is key experience required – not a customer experience-based product Experience dealing with ERP system Marketplace, subscriptions and ecommerce background essential HOW TO APPLY If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below. More ❯

Radius is seeking an experienced Datacentre Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and … footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards More ❯

To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket More ❯

SRE (Unitary AI) Description The company We are a rapidly growing startup developing solutions that blend human expertise and AI agents to handle manual customer and marketplace operations tasks. Our unique approach combines the strengths of human expertise (high accuracy and nuanced decision-making) with the advantages of AI automation (speed and cost efficiency). This cutting-edge technology … code deployment processes through robust CI/CD pipelines and infrastructure automation. Join our 24/7 support rotation, which provides first-level platform support to ensure a great customer experience. Requirements You We are looking for someone who is excited about building innovative solutions and wants to have a large impact in a smaller company; you will be … creating and maintaining dashboards that provide meaningful insights into system performance Are proficient with metrics platforms such as Prometheus, InfluxDB, or OpenTelemetry for collecting and analysing system data Have experience with incident management tools such as Incident.io for coordinating response efforts and recording follow-up learnings and actions Can demonstrate strong problem-solving skills and the ability to work More ❯