Technical Support Manager
- Hiring Organisation
- Investigo
- Location
- Nottingham, Nottinghamshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £45000/annum
transformation programme and take ownership technical support function. This is a hybrid opportunity focused on technical support management, SQL, APIs and service improvement, combining hands-on technical troubleshooting with team leadership and process transformation. Working closely with senior technical leadership, Product, Engineering and Customer Success, you'll lead … improve resolution times, service quality and customer satisfaction. Review and improve support processes, workflows, tooling and knowledge base resources, driving operational efficiency and continuous improvement. Collaborate with Product, Engineering and Customer Success to resolve recurring issues, improve the customer experience and support product development. Strong experience managing technical support ...