9 of 9 Customer Retention Jobs in the East Midlands

PERMANENT ACCOUNT MANAGER JOB - OFFICE BASED - SCUNTHORPE - 32K CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we … now looking for a passionate Account Manager to champion this product. About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts … using Salesforce, including onboarding, demos, and ongoing support. Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule More ❯

CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we're now looking for a passionate Account Manager … to champion this product. About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts using Salesforce, including onboarding, demos, and ongoing … support. Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule engaging LinkedIn content in partnership with the More ❯

as they invest heavily in their data strategy. As the Technical Data Architect you'll be instrumental in delivering a modern cloud based data infrastructure, they have 16 million customer data points across the UK and Ireland that they're looking to use this to optimise customer retention, product quality and speedy and efficient delivery to More ❯

a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience in Business 3+ years' of More ❯

a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience in Business 3+ years' of More ❯

Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 2 Days Agojob requisition id: JR001159We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to … make a difference in helping our clients succeed. As a key player in Customer Support, you will be at the heart of our business, directly contributing to client retention and growth.A solid understanding of Microsoft apps like Outlook and Teams is helpful, along with experience using other software tools, such as CRMs. Day to day you will … care. Lead new client onboarding, delivering engaging software training through video calls. Track client progress and keep organized notes, ensuring smooth communication every step of the way. Drive client retention and growth, assisting with renewals and identifying opportunities for upselling. Collaborate with technical and development teams to address complex issues and share valuable feedback. Keep clients informed and More ❯

you'll take full ownership of revenue and gross profit performance across your region. You'll lead a team of Regional Account Managers, guiding them to deliver exceptional client retention, service expansion, and high-margin growth. This is a high-impact leadership role where strategic thinking, commercial acumen, and relationship management come together to shape our regional success. … Role Own regional performance against revenue and gross profit targets Lead and develop a high-performing team of Account Managers Set clear KPIs and performance objectives across growth, retention, and forecasting Build strategic growth plans for key accounts, identifying whitespace and expansion opportunities Support proposal development and deal structuring to ensure profitability Act as a senior contact for More ❯

Hybrid - Leicester (2x days a week) THE COMPANY Our client is a leading UK brand with a subscription-based model. They serve a large, loyal membership base, making customer behaviour, retention, and lifetime value key to their growth. Data and reporting are central to driving these insights. We’re looking for a Product Data Analyst to join … a growing data team during an exciting phase of expansion. This role offers the chance to shape how analytics drives product decisions and customer strategy in a fast-paced, subscription-based business. You’ll work closely with product, engineering, and commercial teams to uncover customer behaviour, run deep-dive analysis, and deliver insights that directly impact business performance. … a data-first approach across the organisation. THE ROLE Translate data into actionable insights that inform product strategy Build and maintain dashboards and self-serve tools for stakeholders Analyse customer behaviour to identify opportunities and pain points Partner with cross-functional teams to embed data into decision-making SKILLS AND EXPERIENCE Strong SQL skills Experience with dbt for data More ❯

Hybrid - Leicester (2x days a week) THE COMPANY Our client is a leading UK brand with a subscription-based model. They serve a large, loyal membership base, making customer behaviour, retention, and lifetime value key to their growth. Data and reporting are central to driving these insights. We’re looking for a Product Data Analyst to join … a growing data team during an exciting phase of expansion. This role offers the chance to shape how analytics drives product decisions and customer strategy in a fast-paced, subscription-based business. You’ll work closely with product, engineering, and commercial teams to uncover customer behaviour, run deep-dive analysis, and deliver insights that directly impact business performance. … a data-first approach across the organisation. THE ROLE Translate data into actionable insights that inform product strategy Build and maintain dashboards and self-serve tools for stakeholders Analyse customer behaviour to identify opportunities and pain points Partner with cross-functional teams to embed data into decision-making SKILLS AND EXPERIENCE Strong SQL skills Experience with dbt for data More ❯