8 of 8 Customer Retention Jobs in the East Midlands

are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We are seeking a Customer Success Manager to join our growing team. This position will require residing in Ohio (highly preferred), or Massachusetts. This role will serve as the point person for designated HHAeXchange … clients. The Customer Success Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact. The Customer Success Manager will focus … as primary point of contact for day-to-day operational item, whether they are due to product challenges, gaps or changes withing the industry or local market Ensure client retention through delivery of exceptional service and support Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek More ❯

we are looking to recruit an Ecommerce Manager to join our team and lead our dual brand marketing activities. Responsibilities: Own and execute the ecommerce strategy to drive revenue, customer acquisition, and retention. Manage the daily trading operations of waltons.co.uk, optimising for seamless user experience and high conversion. Develop and lead the promotional trading calendar across key seasons and … campaigns and SEO strategies, working closely with agencies to maximise ROI. Lead content creation and social media engagement to boost brand visibility and traffic. Partner with Supply Chain, Marketing, Customer Services, and Design teams to ensure alignment and exceptional execution. Analyse website and customer data to inform decisions, spot trends, and seize new opportunities. Project manage new functionality More ❯

and digital transformation and offers a collaborative working culture in a picturesque, rural setting. As E-Commerce Manager, you will lead the strategic and operational aspects of the digital customer journey. Your focus will be on optimising the end-to-end e-commerce funnel, increasing conversion and retention rates, and contributing to revenue growth. You'll work … cross-functionally with Marketing and Sales teams to ensure brand consistency and seamless customer experience across all digital touchpoints. Key Responsibilities: Own and optimise the e-commerce sales funnel and digital customer journey Implement CRO strategies using A/B testing, heatmaps and analytics Drive UX/UI enhancements and work with developers to improve platform functionality Collaborate … on SEO, content, and paid digital campaigns Monitor key metrics such as conversion rates, CAC and online sales performance Support initiatives that improve customer retention, engagement, and lifetime value What We're Looking For: Degree in Marketing, Business, or similar Demonstrable experience in a B2C or D2C e-commerce environment Solid knowledge of digital analytics, UX, CRO More ❯

navigate performance challenges, and lead teams to deliver a seamless and high-impact client experience. Additionally, you will play a crucial role in Impression's growth by driving client retention, upselling and cross-selling value-added services, and ensuring the profitability of your accounts. As a leader, you'll also mentor junior team members, fostering a high-performance More ❯

Role Purpose Location- Ruddington, Nottinghamshire Business Line - Central Department - Customer Working Pattern - Hybrid (three days a week in the head office) Benefits -Benefits at Ideagen DEI -DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! We are hiring a Senior Customer Success Manager to support our customers in achieving their goals. Based in the Nottingham area, this role involves building strong relationships, understanding customer priorities, and delivering strategic initiatives that provide measurable value. Responsibilities Manage customer relationships and lead value-driven engagements across various levels of client organizations. Oversee strategic initiatives, delegate tasks appropriately, and track outcomes. Deliver … Monthly and Quarterly Business Reviews (MBRs/QBRs) using data insights to highlight opportunities and recommend solutions. Implement strategy-focused playbooks, including those aimed at customer retention and renewal. Facilitate communication between internal and external teams to support shared objectives. Promote customer satisfaction and successful project delivery, particularly with enterprise-level accounts. Skills and Experience Customer More ❯

million active members and 15,000+ brand partnerships across retail, entertainment, and travel, this business is scaling its CRM capabilities to deliver greater personalisation, engagement, and performance across its customer base. The Senior CRM Performance Manager will sit within the Lifecycle CRM team, owning tactical CRM performance delivery and working closely with commercial, trading, and partnerships teams to align … to optimise engagement and conversion. Use behavioural, product, and commercial data to improve segmentation and personalisation. Plan, execute and measure CRM campaigns (email, push) across multiple product lines and customer cohorts. Lead and mentor a team of 3 CRM Executives and Analysts. Partner with analytics and data engineering teams to ensure campaign measurement is robust and scalable. Continuously improve … strong Excel/Google Sheets skills essential. Excellent stakeholder management and ability to influence cross-functional teams. Experience in line management or mentoring CRM team members. Strong understanding of customer segmentation, engagement metrics, and campaign planning. Desirable: Hands-on experience with CRM platforms such as Braze, Salesforce, or Iterable. Familiarity with HTML or Liquid templating for email customisation. Exposure More ❯

is their family run ethos, they are committed to engaging and rewarding their workforce which has led to high retention rates of staff, internal promotions and client retention rates now exceeding 5-10 years. Their impressive project portfolio ranges from Bucket Refurbishments, Hard Castings, Conveyors, Crushers, Hardened plate, Chrome Carbide wear plate manufacturing and much more … as maintenance packages to clients that mainly operate in the Aggregates and Heavy manufacturing industry. Meeting customers, providing quotations and estimates to price jobs. Managing the relationship with the customer from the sale through to completion. Building relationships with key contacts in the UK manufacturing markets Negotiating and increasing profit margins. Entry Requirements Essential Experience : Minimum 5 Years of More ❯

with plans to hire 5 SDR’s over the next 3 months to push company wide strategic growth. Key skills include: ·New business sales development ·Account Management and client retention ·Stakeholder management ·Team Leadership ·Sales Strategy ·Coaching and Mentoring The role at a glance: ·You will play a pivotal role as a seasoned SDR Manager or Sales Team More ❯