1 to 25 of 35 Performance Metrics Jobs in the East Midlands

to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction … and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service reports for customers, ensuring transparency and accountability Deliver proactive reporting on licensing, capacity, and availability planning to More ❯

and communicate progress, risks, and results effectively. Success in this position requires balancing deep technical expertise with strong leadership, coaching, and interpersonal skills, fostering a collaborative culture that drives performance, efficiency, and continuous improvement. Some accountabilities of the role: Mentoring and Coaching: Guiding team members, identifying their skill gaps, and providing opportunities for professional growth. They serve as a … technical and professional mentor, helping individuals reach their full potential. Performance Management: Setting clear goals and performance metrics, providing regular feedback, and conducting performance reviews. They're responsible for ensuring the team is productive and that everyone is meeting their objectives. Work Delegation: Understanding the strengths of each team member and assigning tasks and projects efficiently More ❯

Quarterly review and reporting on client activity Lead client engagement calls and business reviews. Document and manage all action/project plans within assigned accounts. Define and utilize key performance metrics. Track and analyze the progress and overall strategic direction for client accounts. Prepare and deliver quarterly (QBR) and annual (ABR) client business reviews. Administrative Maintain activity records in More ❯

solutions into business value for clients. Strong expertise in sales techniques, including deal origination, lead generation, pipeline management, negotiation, and closing deals. Strong analytical skills to evaluate data and performance metrics to drive account strategy. Ability to work collaboratively and effectively across functional teams to deliver client-centric solutions. Excellent presentation skills, written and verbal communications skills Exceptional More ❯

security by participating in awareness programs, supporting internal and external audits, and assisting in the development of policy, standards, and procedures. Lead the collection, analysis, and presentation of InfoSec performance metrics, and prepare briefings for senior leaders on studies and plans. Analyse data from security assessment tools and systems, identify process inefficiencies, and contribute innovative solutions to improve More ❯

security by participating in awareness programs, supporting internal and external audits, and assisting in the development of policy, standards, and procedures. Lead the collection, analysis, and presentation of InfoSec performance metrics, and prepare briefings for senior leaders on studies and plans. Analyse data from security assessment tools and systems, identify process inefficiencies, and contribute innovative solutions to improve More ❯

content is up-to-date and engaging. Update and maintain the company website with news, case studies, and services. Design and distribute newsletters, brochures, and promotional materials. Monitor marketing performance metrics and prepare basic reports. Support events, exhibitions, and client engagement activities. Skills & Experience Previous experience in an administrative role (essential). Experience or keen interest in marketing More ❯

content is up-to-date and engaging. Update and maintain the company website with news, case studies, and services. Design and distribute newsletters, brochures, and promotional materials. Monitor marketing performance metrics and prepare basic reports. Support events, exhibitions, and client engagement activities. Skills & Experience Previous experience in an administrative role (essential). Experience or keen interest in marketing More ❯

content is up-to-date and engaging. Update and maintain the company website with news, case studies, and services. Design and distribute newsletters, brochures, and promotional materials. Monitor marketing performance metrics and prepare basic reports. Support events, exhibitions, and client engagement activities. Skills & Experience Previous experience in an administrative role (essential). Experience or keen interest in marketing More ❯

integration with digital tools, ensuring data accuracy, platform optimisation, and alignment with business needs. Support reporting and analytics for events and campaigns, including client engagement insights and marketing performance metrics. Assist with broader marketing tasks, such as managing Zoom webinars, supporting face-to-face events (with occasional travel), responding to web leads, and collateral coordination. The Candidate More ❯

integration with digital tools, ensuring data accuracy, platform optimisation, and alignment with business needs. Support reporting and analytics for events and campaigns, including client engagement insights and marketing performance metrics. Assist with broader marketing tasks, such as managing Zoom webinars, supporting face-to-face events (with occasional travel), responding to web leads, and collateral coordination. The Candidate More ❯

integration with digital tools, ensuring data accuracy, platform optimisation, and alignment with business needs. Support reporting and analytics for events and campaigns, including client engagement insights and marketing performance metrics. Assist with broader marketing tasks, such as managing Zoom webinars, supporting face-to-face events (with occasional travel), responding to web leads, and collateral coordination. The Candidate More ❯

smoothly, clients stay engaged, and results speak for themselves. You'll bring structure, clarity, and pace, creating an environment where ideas turn into measurable outcomes. From managing budgets and performance to coaching individuals and evolving digital processes, this is a role where your leadership will directly influence growth. What's in it for you? A genuine leadership role with … digital professionals Manage project delivery from brief to completion, ensuring deadlines, budgets and quality standards are met Oversee budgeting and resource planning, maximising efficiency and ROI Establish and track performance metrics to drive improvement and accountability Build and maintain strong client relationships, ensuring alignment and satisfaction Keep the business ahead of emerging trends in digital marketing and technology … You'll (hopefully) bring: A background spanning digital marketing, web projects or digital strategy. You combine commercial awareness with creative understanding, and you'll be as comfortable talking campaign metrics/strategy as you are coaching team members. Proven experience leading a digital or marketing team Strong project and budget management skills A clear understanding of SEO, PPC, content More ❯

activities (UK wide). Identify and cultivate new opportunities with MROs for hydraulic and industrial hose assemblies, driving revenue growth through effective product solution delivery. Develop sales forecasts, monitor performance metrics, and deliver regular reports and insights to the leadership team for informed decision-making. Support the growth of the e-commerce channel, driving strategies to enhance its More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

for common OT security events. Execution of the use cases on SIEM, SOAR & Threat Intelligence Build custom workbooks and dashboards to visualize OT security posture, threat trends, and SOC performance metrics More ❯

for common OT security events. Execution of the use cases on SIEM, SOAR & Threat Intelligence Build custom workbooks and dashboards to visualize OT security posture, threat trends, and SOC performance metrics More ❯

practice while developing quality engineering capability through coaching and development Experience designing and implementing quality governance frameworks that balance delivery speed with assurance and risk management, supported by clear performance metrics. Proven ability to influence and align diverse stakeholder groups around quality approaches, particularly Product and Quality Assurance teams in a user-centred environment Practical experience developing or implementing More ❯

Our client is a leading data management and IT infrastructure company based in Chesterfield. It specialises in providing a comprehensive range of technology solutions that help organisations optimise the performance, protection, and preservation of their critical data assets. The business has a client-centric approach and this commitment to service excellence have made it a trusted partner for organisations … a better way to connect with prospects or streamline processes, speak up. You’ll have the autonomy to test new approaches in a supportive environment. Own your results: Your performance metrics matter, of course—but here, numbers come from skilful execution and relationship-building, not from grinding out empty calls. You’ll learn to exceed targets in a More ❯

Our client is a leading data management and IT infrastructure company based in Chesterfield. It specialises in providing a comprehensive range of technology solutions that help organisations optimise the performance, protection, and preservation of their critical data assets. The business has a client-centric approach and this commitment to service excellence have made it a trusted partner for organisations … a better way to connect with prospects or streamline processes, speak up. You’ll have the autonomy to test new approaches in a supportive environment. Own your results: Your performance metrics matter, of course—but here, numbers come from skilful execution and relationship-building, not from grinding out empty calls. You’ll learn to exceed targets in a More ❯