8 of 8 Performance Metrics Jobs in the East Midlands

service standards that have made this business award-winning. Key Responsibilities Lead, mentor, and develop a team of 7-8 service desk engineers, driving performance and professional growth Act as the senior escalation point for complex technical issues, ensuring swift and effective resolution Own SLA management, ticket workflows, resource … planning, and shift coverage across the service desk Monitor and report on team KPIs and metrics, presenting findings to senior leadership Drive continuous improvement across processes, tooling, and service delivery standards Manage client escalations with professionalism, maintaining strong relationships and high satisfaction Conduct regular 1:1s, team meetings ...

high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Foster a positive, collaborative and customer-focused culture Operational Excellence Oversee day-to-day operational activities … across the business Ensure services are delivered accurately, efficiently and in line with agreed standards Monitor team performance and quality metrics Develop and maintain operational processes, procedures and best practices Drive consistency, accountability and continuous improvement across the department Process Improvement & Performance Monitor KPIs, service levels ...

high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Operational Excellence Oversee day-to-day operational activities across the business Ensure services are delivered accurately … efficiently and in line with agreed standards Monitor team performance and quality metrics Develop and maintain operational processes, procedures and best practices Process Improvement & Performance Monitor KPIs, service levels and operational performance metrics Analyse trends and identify opportunities for improvement Lead initiatives to streamline workflows ...

budgeting, margin analysis, profitability reporting, and commercial insights Partner with Merchandising, Sales, Licensing, Creative, Supply Chain and Operations teams to provide analytical support and performance reporting Build predictive models and analytical tools to support strategic decision-making and business planning Drive the adoption of AI and automation solutions across … governance, security, and ethical AI usage Monitor and analyse eCommerce and marketplace KPIs including conversion rate, click-through rate (CTR), ACOS, TACOS, Buy Box performance, average selling price (ASP), keyword rankings, and inventory health metrics. Support eCommerce and marketplace advertising analysis, including Amazon Sponsored Ads performance, ROAS optimisation ...

commerce team to drive online growth and performance. Description This is a hands-on, commercially focused e-commerce role, supporting and accelerating online sales performance across key platforms. You will play a critical role in optimising digital channels, analysing performance, and driving continuous improvement across the e-commerce … seamless and effective online customer experience. Manage and optimise product listings across key e-commerce platforms, including Amazon and eBay Monitor and analyse performance metrics such as traffic, conversion rates, pricing, and stock availability Track sales performance and identify trends, opportunities, and risks Support the execution ...

part of it? What youll be doing? Lead, motivate, and develop a small team of telematics administrators through effective workload planning, coaching, and performance management Manage day-to-day telematics administration, ensuring accurate system updates, data integrity, and reporting Coordinate installation, removal, and reallocation of telematics units across … managing resolutions Ensure all telematics-related activities are delivered accurately, on time, and in line with agreed service levels and KPIs Monitor team performance and produce regular reports on installations, performance metrics, and outstanding actions Build strong relationships with internal stakeholders and external partners to support effective ...

Intune environments * Manage user onboarding, offboarding and access controls * Improve support processes, documentation and service standards * Introduce and monitor practical SLAs and performance metrics * Produce meaningful reporting on ticket volumes, service performance and recurring issues * Support CRM and SaaS platforms including user administration and permissions * Contribute ...

infrastructure deployments. Build and maintain streaming telemetry pipelines to provide real-time network visibility. Configure, optimise, and manage VictoriaMetrics environments, including ingestion, retention, and performance tuning. Deploy and support Nagios-based monitoring solutions, alerting workflows, and service health checks. Implement AI-driven analytics and anomaly detection capabilities to improve … nodes, OLTs, and Layer 1-3 network devices. Work collaboratively with Core Network teams to ensure monitoring aligns with evolving network architecture. Establish baseline performance metrics and SLA-driven alerting thresholds. Continuously improve monitoring platforms, tooling, and operational processes. Documentation & Knowledge Transfer Produce high-quality technical documentation ...