12 of 12 ServiceNow Jobs in the East Midlands

and project-based environments. Troubleshoot and resolve software issues, reimage devices, and manage backup/restoration activities. Categorize, prioritize, and manage support tickets using a customer ticketing system (e.g., ServiceNow). Ensure timely and clear communication with end users regarding ticket status and resolution. Conduct asset inventory and manage equipment moves in line with health and safety guidelines. Deliver end More ❯

skills Excellent communication and conversation skills (Verbal and Written) and good documentation skills. Able to handle unforeseen situations. High level of acceptance Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility Might need to travel to other sites based on demand and requirements. On More ❯

also be able to organise and manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification Company Info You may More ❯

SharePoint). Manage user accounts and access rights in Active Directory. Perform routine server administration tasks, including patching and backups. Handle incident, problem, and service requests via ticketing systems (ServiceNow, Remedy, or similar). Support network devices (routers, switches, firewalls) at a hands-and-feet level. Troubleshoot POS systems, barcode scanners, receipt printers, and related retail hardware. Ensure POS software More ❯

management, ideally within professional services Strong understanding of ITIL processes, particularly Change and Release Management Excellent stakeholder engagement and communication skills Familiarity with ITSM and project management tools (e.g. ServiceNow, Jira, MS Project) Knowledge of information security, compliance and risk management ITIL Foundation certification (v3 or v4) essential; Practitioner level desirable Project management certification (PRINCE2, PMP, AgilePM or equivalent) This More ❯

service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of More ❯

solutions to complex technical challenges? Do you excel in a dynamic, collaborative environment where your ideas drive real change? Littlefish, a leading managed service provider, is seeking an experienced ServiceNow Developer to join our Service Improvement team. At Littlefish, innovation is at the heart of everything we do. As a ServiceNow Developer, youll have the opportunity to design, develop, and … implement cutting-edge solutions on the ServiceNow platform, driving automation and efficiency for our clients. Youll enjoy creative freedom to tackle complex problems, build custom applications, and integrate third-party toolsyour ideas will directly shape our service delivery. You will: Develop and configure custom applications, workflows, and integrations within ServiceNow. Implement and customise ITSM modules (Incident, Problem, Change, Asset Management … . Integrate ServiceNow with third-party tools and maintain the CMDB. Troubleshoot, support, and optimise ServiceNow performance. Document solutions and train userssharing your expertise across the team. Identify opportunities for innovation and continuous improvement. What you bring: ServiceNow Certified Systems Administrator & Applications Developer. Strong programming skills (JavaScript, HTML, XML, JSON, REST/SOAP APIs). Passion for problem-solving, adaptability More ❯

with Mainframe systems and operations (JCL/ISPF – etc.) Experience using CA-View/CA-Deliver essential, CA7/CA11 desirable Knowledge of tools including OPSMVS, REXX, I-Dash, ServiceNow, Control D and Splunk (Dashboards) highly desirable Familiarity with ITIL processes and Agile methodology Relevant education/qualifications in Information Technology/Computer Science (or similar subjects) About Express Recruitment More ❯

ll play a key role in managing and enhancing the Configuration Management Database (CMDB), ensuring data quality, governance, and alignment with wider business goals. You'll work closely with ServiceNow specialists, Service Management, and senior technology stakeholders - including the CTO, Service Owners, and the Head of Infrastructure - to embed practical ITIL processes and ensure configuration data drives smarter operational decisions. … customer-focused approach to service delivery. IT Configuration Manager - Key Requirements: 3-5 years' experience in Configuration Management or a related IT Service Management (ITSM) discipline. Strong understanding of ServiceNow, CIs, and Service Offerings. Proven experience implementing or improving a CMDB, ideally in an enterprise environment. Solid grasp of ITIL principles and how to apply them pragmatically in real-world More ❯

ll play a key role in managing and enhancing the Configuration Management Database (CMDB), ensuring data quality, governance, and alignment with wider business goals. You'll work closely with ServiceNow specialists, Service Management, and senior technology stakeholders - including the CTO, Service Owners, and the Head of Infrastructure - to embed practical ITIL processes and ensure configuration data drives smarter operational decisions. … customer-focused approach to service delivery. IT Configuration Manager - Key Requirements: 3-5 years' experience in Configuration Management or a related IT Service Management (ITSM) discipline. Strong understanding of ServiceNow, CIs, and Service Offerings. Proven experience implementing or improving a CMDB, ideally in an enterprise environment. Solid grasp of ITIL principles and how to apply them pragmatically in real-world More ❯

Salary : £27,000 – £28,000 pa, DOE Working Hours: 37.5 hours per week Shift Pattern: Initial 8-week onboarding – in Office – Mon - Fri - 9am - 5.30pm Post-onboarding: Varied Shifts Depending on Business Requirements (day/night/weekend shifts possible More ❯

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the More ❯