17 of 17 Technical Support Jobs in the East Midlands

technically minded problem-solver who enjoys variety, collaboration, and making a real impact? At Barron McCann Ltd, we're looking for a Technical Support Engineer to join our Technical Services team. This is a diverse and engaging role where you'll provide technical support, manage … documentation, support project delivery, train engineers, and work directly with customers to help deliver outstanding service nationwide. Why Join Barron McCann? With more than 45 years of experience, Barron McCann Ltd is a trusted technology services partner supporting customers across retail, hospitality, education, and other sectors. We pride ourselves ...

ROLE: Technical Support Engineer (Windows and Doors) HOURS: Monday - Friday 45 hrs per week SALARY: £32,666.40 plus company vehicle, night out allowance and excellent benefits BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Field Based/Eurocell Technical Centre, Somercotes … greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are currently recruiting for an additional Technical Support Engineer to deliver exceptional technical and customer Support across our windows and doors portfolio, acting as a key technical ...

Technical Support Engineer, EMEA (French-speaking) About Ketch Ketch is redefining responsible data use for the AI era. The Ketch Data Permissioning Platform is the new layer of business technology that helps brands collect, control, and activate permissioned, privacy-safe data across every device, system, and third-party … from advertising, data, and AI initiatives, and build trust with customers and partners. About the Role We are hiring a UK-based, French-speaking Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical ...

seeking a Senior Technical Support Engineer with deep technical expertise and a passion for customer engagement to solve complex customer challenges, mentor a growing team, and help shape the future of our world-class artifact management platform. About Cloudsmith Cloudsmith is building the operating system … through the development and maintenance of 3rd party integrations that extend our API, CLI, and Webhook capabilities, while curating a public knowledge base to support customers to independently resolve common issues. Key Responsibilities Technical Support: Provide top-notch technical support to our customers, assisting them ...

Technical Support Engineer Full-Time Remote Contractor Open to talent in LATAM About us We are an innovative B2B eCommerce enablement platform on a mission to make B2B eCommerce simpler for merchants. Since launching in 2021, our product has helped 3,500+ brands grow their B2B operations worldwide. … brand names. Our product has evolved quickly and continues to be received exceptionally well, with a powerful feature set that is constantly innovating to support our mission. Role Summary The Technical Support Engineer is responsible for providing exceptional support to our customers, resolving technical issues ...

frontier of what Agentic AI can do in production we ship real systems that run real business processes at scale. Role: Senior Technical Support Specialist (Enterprise Agentic AI) Company: Ema Unlimited Inc. Location: London Employment Type: Full-time/Remote 1. About Ema (Why Ema) Ema is building … critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. In this world, support is not reactive . Support is production reliability, trust preservation, and system learning . At Ema, Senior Technical Support Specialists ...

smooth day‐to‐day operation of business‐critical systems across Portman Finance Group. This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets … where required, including escalations and during busy periods. The Helpdesk Manager will support and oversee key platforms including M icrosoft365, Azure infrastructure, Azure AD/Entra ID, Intune, Exchange Online, CRM SaaS platforms including Zoho CRM , and other cloud‐based business systems. The role will also involve working closely ...

Description Out of Hours 2nd Line Technical Support Specialist Location: Remote, UK Salary: £30,000 - £32,000 + Shift Allowance Shift Pattern: 4 on, 4 off 7pm - 7am Includes weekends and bank holidays Are you a skilled problem-solver with a passion for technology and customer service? Join … Hours team and help keep our customers connected and supported when they need us most. What You'll Do Provide 1st and 2nd line support across IT, telecoms and connectivity services. Troubleshoot and resolve technical issues via phone, email, chat and customer portal. Manage incidents, service requests ...

Technical Support Apprentice provides customer-focused support for wireless temperature monitoring systems while completing a 13-month development programme. They will build skills in fault diagnosis, system support, customer guidance, and technical problem-solving. Role From the outset, the apprentice will: Create new support cases promptly and record complete, accurate details of each customer issue Provide professional first-line support by email and telephone under supervision, escalating to senior colleagues where needed Learn to set up new customers and users on the company's online portal, including account creation and access permissions ...

developers rely on every day. We're looking for people who care deeply, build with urgency, and want to matter at scale. As a Technical Support Analyst (L2), you ll play a critical role in supporting our customers by providing advanced technical assistance to resolve complex issues. … business requirements and you must be in EMEA in one of the following places Ireland, United Kingdom, Spain or Poland Responsibilities: Customer Support and Problem Resolution Provide clear, timely communication to customers, keeping them informed about the status of their issues and ensuring a high level of customer satisfaction. ...

Technical Support Engineer - 3rd line support Cyber Security Step into a high-impact role in cyber security supporting world-leading enterprises and government organisations using cutting-edge IAM solutions. Excellent salary + 2-3k shift bonus + £5k annual bonus +Private healthcare Share scheme Electric ...

ROLE: Technical Support Engineer (Windows and Doors) HOURS: Monday - Friday 45 hrs per week SALARY: £32,666.40 plus company vehicle, night out allowance and excellent benefits BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Field Based/Eurocell Technical Centre, Somercotes ...

turning them into products used and loved by our customers, we build control systems and digital platforms that deliver operational management and outcome support to improve customer journeys across the rail network. Overview of the Role We are looking for individuals who are passionate about modern IT practices … technologies, to take our products into service and then provide the quality of support that together with great design and development, will see our systems used and loved by our customers. Capable of understanding complex technical implementations and low-level concepts, you will be able to quickly build ...

talk to merchants daily, and we ship constantly. Backed by Shopify, Silver Lake, and other top VCs. Profitable and growing. This is our first support hire in the UK. Today our European merchants wait until California wakes up. You're the fix for that, and you'll shape … build support around you. If you want a place where you own real outcomes, not just a queue, you'll fit in. Why join Tapcart when you have a sea of other options? You'd rather be the person who solves it than the person who routes it. ...

About the Role Factory is bringing autonomy to software engineering. We are looking for a Technical Support Engineer to ensure customers get maximum value from our developer centric platform. This position sits at the intersection of customer success, product management and engineering. You will partner with customers … with all Factory roles, you will help shape how we build and deliver autonomous software and will work closely with our leadership and technical teams to ensure operational excellence as we scale. What you will do and achieve Solve complex customer challenges. Work alongside our customers to address technical ...

Role Overview At ATS, our On-Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered … highest standards. As a support engineer, you will be an integral part of our customers daily operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward. Why work ...

clearances. WHAT YOU WILL DO: Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA) Publish knowledge articles for incidents and service requests create and maintain technical … issues through to full resolution Respond to and resolve issues within agreed service-level agreements (SLAs) Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency WHAT YOU BRING: Strong ...