14 of 14 Technical Support Jobs in the East Midlands

I'm looking for a Technical Support Engineer to join an award-winning Cyber Security solutions business based in Lutterwrth, Leicestershire. Role Purpose: Provide 1st and 2nd line IT support across the UK and US offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices … and corporate systems in line with ISO and ITIL standards. Key Responsibilities: Deliver 1st/2nd line support via the internal service desk Assist with 3rd line support and technical projects under supervision Install, configure, and maintain IT hardware, software, and networks Manage service requests and incidents in line with SLAs Liaise with suppliers for IT equipment … and services Contribute to internal knowledge base Participate in on-call rota (extended support hours/weekends) Ensure compliance with internal processes and documentation standards Role Requirements: 3+ years in a similar IT support role Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Experience with Linux, OS X, virtualisation (e.g., VMware), backup solutions More ❯

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue More ❯

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue More ❯

We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks. You will be working … with over 150 different clients varying from SMB to SME sizes, to resolve or escalate their technical issues in a prompt and professional manner as well as building and repairing PCs, laptops and printers and other workshop duties. It will be a role working between workshop and helpdesk. Full training and support will be provided. If you have … a passion for IT and looking to bring new ideas to the team this could be the role for you. Key responsibilities will include: Answering the technical line to support our clients as the first point of contact. Provide remote and telephone support for client networks and applications. Responsible for handling support of ticket requests which More ❯

relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible. You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship. EarthSense EarthSense was formed with the aim of enabling the world to understand and solve its air quality issues. We provide real-time sensor data and actionable … has unparalleled expertise in sensor design, pollution modelling and analysis, and we use this to provide insights to government and industry globally. We are looking for keen and capable technical support apprentice to join the small, focused team working to keep every EarthSense monitor running at its full capacity every day of the year. You will get the … chance to develop your technical skills and help us to improve and mature our support systems as you go. You'll also work closely with our varied and global customer base - you'll go from assisting air quality consultants in London, to remotely supporting an engineering team in Central America. What You'll Do Provide technical support More ❯

3rd Line Support Engineer Worksop (Hybrid working) Permanent Due to newly created roles, Premier Foods is seeking a highly experienced 3rd Line Support Engineer to join our team. This role is ideal for a seasoned professional with a strong background in 3rd line support, focusing on Incident and Service Request Management. The position is based in our … other sites as needed. As the face of IT at the site, you will handle a wide range of issues, ensuring the smooth operation of our IT systems. The Technical Support Specialist must be passionate about delivering exceptional service to the business, taking pride in representing the IT department. You will be part of a wider Technical Services Team, working alongside other specialists. Applicants must have extensive technical experience in a 3rd line support role. This opportunity is designed for someone who can demonstrate technical knowledge and effective problem-solving skills in high-pressure environments. Whilst on-site presence is expected, remote work is possible with the opportunity for a balance of More ❯

Senior Technical Support Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are seeking an experienced IT Support professional, ideally with a strong background in a 2nd Line Support role or similarwho … is ready to take the next step in their career and join us as a Senior Technical Support Engineer at Bloor Homes Head Office in Measham, Swadlincote. What Benefits You Can Expect: We strongly believe in rewarding and recognising the hard work our employees put in every day which is why in return you can expect to receive … Motorcycles Ltd. What Will Your Day Look Like? This is an exciting role where you will be a senior escalation point for members of the Service Desk team and support end users who require assistance with services offered by the IT department. This could involve fixing technical faults, answering queries, or fulfilling requests to allow the user to More ❯

Technical Support Engineer (CNC/Machine Tooling) £35,000 - £45,000 + Training + Progression + Company Car + Company Bonus + Company Benefits Northampton Are you a Technical Support Engineer or similar with a background in Visual Basic and Windows operating systems looking to join a tight-knit company offering specialized training? Do you want … excellent growth, now with a broad client base across a range of industries including Civil, Defense, Aerospace and Automotive. They offer production solutions, including tool measuring and presetting, manufacturing support and shrink technology. Due to their continued growth, they are now looking to add a Technical Support Engineer to their team. In this dynamic role your time … meeting face to face with clients. You will conduct visits to key clients as you troubleshoot software issues that arise. You will diagnose and resolve bespoke software issues, providing technical support. This role would suit a Technical Support Engineer or similar with a background in Visual Basic and Windows operating systems looking for a specialist role within More ❯

The Role: Experience with Windows 11 operating system is a necessity and preferably includes previous rollout support in a retail environment Customer facing capability to deal with Windows 11 front of house activities Technical background to help understand post upgrade faults and fix them first time, operating system expertise is preferable Knowledge of Intune and Autopilot is key … to be able to provide concise feedback to technical leads on any common trends/faults/risks observed Team player mentality is vital so that all 3 resources can work together to resolve issues collectively Process driven colleagues to ensure upgrades and fixes are completed in line with guidance/policies provided by Boots Familiarity with HP and More ❯

values precision, professionalism, and continuous learning. About the Role This is a varied, hands-on administrative role ideal for someone who enjoys supporting a busy sales function, working with technical products, and delivering excellent customer service. The Sales Administrator will act as a key link between customers, internal teams, and field sales – ensuring smooth, efficient handling of orders, quotes … enquiries, and technical documentation. Key Responsibilities Provide frontline support for sales and customer service, handling enquiries, quotations, returns, and delivery issues Deliver pre- and post-sales technical support to internal and external stakeholders Assist with quoting and support internal and external sales teams by managing technical documentation Maintain strong product knowledge and stay updated … on industry developments and innovations Occasionally support field sales with on-site demonstrations and trade events Contribute to product evaluation processes and new technology assessments Ensure compliance with internal procedures and health & safety policies while maintaining a professional image Take on additional tasks as required by management What We’re Looking For Previous experience in a sales support More ❯

A highly regarded organisation within the aerospace engineering sector is seeking an experienced Technical Support/Engineering Admin to join their Customer Services team. This is an exciting opportunity to play a crucial role in supporting workshop operations, managing supplier relationships, and ensuring the timely delivery of outsourced components and services. Key Responsibilities: Define purchase/outsourced solutions … for workshop needs based on applicable technical requirement. Define the Bill of Material related to after-sales operations and subcontracted manufacturing ranges. Update technical data via SAGE ERP (items, tools, documents, ranges, nomenclatures, equivalences). Select the suitable supplier from the approvedsupplier panels and issue purchase orders. Provide technical support for subcontracted manufacturing with the selected … manufacturing (Progress and Delivery date) Manage non-conformities (recordings, treatment of curative, corrective, preventive actions, balance), Define curative actions in connection with the supplier in charge of manufacturing. Provide technical support to the Supplier as well as monitoring deviation requests: assess feasibility, validate specifications and modifications with the Design Office and the Quality Department Set-up and manage More ❯

Technical Support Engineer (Tooling Manufacturing) Job description I Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades … of experience, research, and engineering know-how. Job purpose To provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services. Principal duties & responsibilities Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours. Support … organisation with the delivery of a Company induction program for new recruits. Assist in the development and presentation of training programs for equipment and tooling. Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity. More ❯

Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Linux Technical Support Consultant to join our team! What we can give you: 37.5-hour working week with flexible working options, giving you that much needed work/life balance … and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics! 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme To give back to the community and in support of our global ESG programme, you … Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: The role is within a small team, working for one of Getronics biggest customers, providing Linux support and administration to a number of RedHat Linux VM’s. The role involves assisting with design and delivery of new VM’s, systems administration and operational tasks, patching and More ❯

and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow. Join us as a Technical Support Manager, where you will play a pivotal role in enhancing the support we provide to our major Oil & Gas customers. Imagine being the key point of … contact, ensuring customer satisfaction while leading onsite teams through complex projects. You will collaborate with various business areas to drive technical project management and business improvement initiatives, all while maintaining a strong focus on health, safety, and environmental (HSE) execution. Your expertise will be crucial in managing data quality and providing comprehensive technical knowledge to ensure successful project … and project management experience, with the ability to manage your time effectively to meet project requirements. Proven experience in leading teams and driving business improvement activities across projects. Comprehensive technical knowledge to assist with troubleshooting, maintenance activities, and the interpretation of technical documents. A commitment to HSE execution, with experience conducting EHS audits and ensuring compliance during all More ❯