Customer Success Advisor - Portal Support
- Hiring Organisation
- Agilio Software
- Location
- Leicester, England, United Kingdom
portal-related queries from Members. Provide timely and professional support via email and phone. Troubleshoot and resolve issues related to portal access, functionality, and user experience. Guide users through portal features and workflows, ensuring they understand how to use the system effectively. Escalate technical issues to the appropriate internal … Experience conducting root cause analysis and identifying long-term solutions to recurring issues. Knowledge of software testing, user acceptance testing (UAT), or release validation. Experience maintaining knowledge bases, FAQs, or Help Centre content. Understanding of SaaS products and customer support best practices. Experience within healthcare, dental ...