L2/L3 Support Engineer| Document Publishing| Stevenage, UK
- Location
- Stevenage, England, United Kingdom
license/renewal reporting where applicable. Contribute to service improvement through trend analysis, automation opportunities, backlog reduction, knowledge reuse and operational reporting. Required Skills/Experience: Application Management Services (AMS) experience in a managed services or enterprise support environment. Understanding of ITIL-aligned incident, problem, change, release, service request … similar is preferred. XSLT and XML technology knowledge is preferred. Document publishing workflow knowledge and Aerospace documentation experience are good to have Strong troubleshooting skills across application, interface, data, access, configuration and environment issues. Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding ...