1 to 25 of 41 Line Management Jobs in the East of England

Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents … other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports ...

role includes people leadership, capability development, technical oversight, and ensuring delivery quality across our software activities. The successful candidate will work closely with senior management to achieve the company’s strategic business goals and growth ambitions, and to drive a culture of continuous improvement and productivity. You will provide … direct line management for senior members of the team as well as overall line management of the whole software department. You will also support project planning and resourcing, maintain oversight of ongoing technical work, and help develop and maintain best practices across the group. Responsibilities will ...

improvement, and ensuring the delivery of high-quality solutions across embedded software, DSP, FPGA, and AI/ML domains. Key Responsibilities Leadership & Growth: Direct line management of senior team members and overall leadership of the software department. You will lead succession planning, hiring, and capacity planning to ensure … full-scale production. Technical Oversight: Maintain oversight of ongoing projects, conduct quality audits, and identify/mitigate technical risks. Strategic Collaboration: Work with senior management to achieve business growth goals and support technical sales activities, including proposal creation and client relationship management. The Ideal Candidate Technical Breadth: Strong understanding ...

Lead and support a cross-functional team delivering data and digital capabilities in a complex enterprise environment. Facilitate effective delivery through strong planning, dependency management, risk management, and stakeholder engagement. Help teams optimise flow, improve predictability, and continuously improve ways of working. Own and support release and delivery … management processes, ensuring robust governance and successful product launches. Collaborate closely with Product Owners and Technical leads to support prioritisation, road-mapping, budgeting, and strategic planning. Build strong relationships with business and technology stakeholders across the organisation. Work closely with Service Delivery Managers to ensure effective operational management ...

will be involved in the development of our growing portfolio of complex embedded digital systems. Your role will be leading the day to day line management of the team, identifying opportunities and driving process improvements while promoting a delivery focussed culture on some of the most exciting … challenging products and technology in defence today. The role will require a blend of technical management, people management and project management so requires someone with a real passion and experience of managing teams, planning workload or bids and understanding and owning technical work packages. The portfolio ranges ...

translate technical delivery into meaningful client outcomes. Key Responsibilities Service Performance & Operations Own day-to-day service performance across incident, problem, and change management Monitor SLA/XLA adherence and drive continuous service improvement Analyse service metrics to identify trends, risks, and improvement opportunities Ensure operational processes are clearly … defined and consistently followed Oversee onboarding of new clients, services, and platforms Deliver accurate operational reporting to internal stakeholders Client & Stakeholder Management Act as the primary Service Delivery lead for assigned client accounts Build strong, trusted relationships with client stakeholders Lead operational and business service review meetings Manage client ...

Role Our client is seeking an experienced and customer-focused Digital Service Desk Team Leader to oversee the operational delivery of a vital first-line IT support function within a major public services sector organisation. In this role, you will provide day-to-day operational and developmental leadership … dedicated team of Service Desk Analysts. You will be responsible for queue and rota management, workload planning, performance reviews, and acting as the primary escalation point for technical or service issues. Working in alignment with ITIL-aligned best practices, you will ensure a highly responsive service that consistently hits ...

programme demand and a higher cadence oftest and trialsdelivery. In this senior role you will provide day-to-day coordination and engineering governance, and line manage a small team ofup to3 engineers to deliver safe,repeatableand high-quality outcomes. You will coordinate the practical planning and control of test …/dependencies, ensure work is carried out safely and consistently, and ensure results are captured and reported clearly to enabletimelycustomer decisions. As the teams line manager, you will support capability development through coaching and regular 1:1s, set clearobjectives, manage performance, and create an inclusive environment where people ...

threat informed defence, and represent the SOC in partner meetings. This is a hands on leadership role requiring both technical depth and strong people management skills. SOC SHIFT LEAD ESSENTIAL SKILLS Proven experience within a Security Operations Centre Previous line management or team leadership experience Strong hands ...

threat informed defence, and represent the SOC in partner meetings. This is a hands on leadership role requiring both technical depth and strong people management skills. SOC SHIFT LEAD ESSENTIAL SKILLS Proven experience within a Security Operations Centre Previous line management or team leadership experience Strong hands ...

permanent contracts can apply for this post as a secondment or fixed term contract. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed … Specification Qualifications Essential 1.Educated to Master's level or equivalent experience in a relevant discipline (e.g., health informatics, data science, clinical research, or programme management). 2.Programme management qualification (e.g., MSP, PRINCE2, PgCert in Programme/Project Management) or demonstrable experience equivalent to an advanced programme management ...

Health & Welfare: Overseeing employee safety, well-being, and work-life balance initiatives. Continuously improve engagement and welfare activities, maximising productivity, devolving HR responsibilities to line managers and building leadership capability. Identify HR trends so that attention can be directed to key issues and resources. Regularly coach, mentor, and support ...

exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for Strong commercial experience as a front end developer, delivering production Web applications Excellent JavaScript ...

expected to remain hands‐on when needed—particularly during complex changes, escalations, critical incidents, or key delivery milestones. The role also includes line management of the technical delivery team and active coordination and project management across cloud, infrastructure, network, and communications services. In return for your dedication … issues. Plan, coordinate, and manage delivery of projects and major change activity. Maintain a strong working understanding of the customer’s environment and architecture. Line manage the technical delivery team, providing direction, clarity, and support. Hold regular one‐to‐one meetings, manage performance, and support professional development. Provide clear ...

type environment. Strong technical knowledge covering embedded software, DSP, FPGA firmware, test and AI/ML with expertise in at least one area. Proven Line Management experience and excellent communication skills. Good balance of technical and Business/Commercial skills. A passion for improving software development processes. Exposure ...

responsibilities and outcomes required of the role. The jobholder will carry out any other duties as may be reasonably required by his/her line manager. The job description and personal specification may be reviewed on an ongoing basis in accordance with the changing needs of Huawei Research ...

responsibilities and outcomes required of the role. The jobholder will carry out any other duties as may be reasonably required by his/her line manager. The job description and personal specification may be reviewed on an ongoing basis in accordance with the changing needs of Huawei Research ...

practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then … friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer ...

practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then … friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer ...

practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then … friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer ...

practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then … friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer ...

practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then … friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer ...

strong Computer Science Teacher, capable of teaching KS3-KS5 Computer Science in a small department of two specialist teachers. At present, Computer Science is line managed by a Vice Principal (a Computer Science trained teacher) however the school has the option to appoint a Head of Computer Science ...

partnership. The team you will join The AI capability sits within Birketts’ Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed resources across teams. The role … will operate within Birketts’ core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future ‘Birketts-approved AI environment’, subject to requirements and build ...

Operational Service Delivery Own the operational performance, stability, and support model for the Infor M3 ERP platform Lead and oversee 1st, 2nd, and 3rd line ERP support activities Drive root cause analysis and permanent resolution of recurring issues Monitor system performance, risk, and usage trends to proactively identify improvements … communicating system capabilities and limitations Encourage the use of standard functionality over unnecessary customisation Identify opportunities to expand ERP functionality and system adoption Change Management & Governance Own ERP change governance processes and controls Ensure all changes are assessed, prioritised, tested, approved, and implemented effectively Coordinate business testing activities ...