Line Management Jobs in England

1 to 25 of 596 Line Management Jobs in England

Senior Product Owner

Newcastle upon Tyne, United Kingdom
Hybrid / WFH Options
NHS Business Services Authority
You will be passionate about working collaboratively and enjoy delivering within a fast paced and complex organisation, building trusting relationships with subject matter experts and stakeholders. You will have line management responsibility for a group of Product Owners and will support and mentor others as well as promote the work of the Product team. We welcome applications from … office base, and flexibility to travel as required for team collaboration. Main duties of the job As a Senior Product Owner, you'll be a trusted advisor and product management expert, working closely with stakeholders, suppliers, and users to shape and assure the design and delivery of the Future NHS Workforce Solution. Coordinate, oversee and guide the product development … within a defined portfolio and/or a specific project Leading assurance activities across product design, development, and implementation Collaborating with NHS stakeholders to validate designs and support change management Supporting data migration and ensuring alignment with non-functional requirements Driving user satisfaction, uptake, and benefits realisation Leading pilot, testing, and implementation planning Managing risks and governance reporting Line More ❯
Employment Type: Permanent
Salary: £55690.00 - £62682.00 a year
Posted:

Implementation Manager - East of England

Fleetwood, United Kingdom
Hybrid / WFH Options
NHS Business Services Authority
Maintain a detailed technical and functional knowledge of the current workforce solution to influence senior stakeholders within user organisations in order to maximise the benefits offered through greater optimisation. Management of the Implementation Function 1. Supporting the Implementation Lead in the running of the Implementation function. Support the setting of strategic goals and operational procedures that will allow the … reporting frameworks on user organisations readiness that support decision-making into the programme and provide visibility across both current system optimisation and future implementation status and planning. Stakeholder Relationship Management 1. Build and manage relationships with the future supplier and within NHS regions, including ICBs/ICSs and user organisations at all levels and wider stakeholders to foster engagement … where required and representing the NHSBSA on regional and internal project boards as required. Developing the capabilities of the User Organisations 1. Use available frameworks to assess the change management, and wider capabilities needed for a user organisation to both optimise the current ESR solution and to successfully implement the future solution. 2. Work with user organisations to encourage More ❯
Employment Type: Permanent
Salary: £55690.00 - £62682.00 a year
Posted:

Vice President, Network and Voice Operations Team Lead

England, United Kingdom
MUFG Bank, Ltd
offices in more than 50 markets. The Group has over 180,000 employees, and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management and leasing. MUFG aims to be the world's most trusted financial group through close collaboration among its operating companies, and to respond to all of the financial needs of its … MAIN PURPOSE OF THE ROLE Manage, maintain, support, develop and set strategy for all network and voice technologies across EMEA and internationally for Securities as directed by line management. Manage network and voice services and related applications. Manage and deliver roadmaps and end to end life cycle management of all assigned network and voice related products and technologies … as directed by line management. Manage the installation and support of the company's structured network cabling Manage the production environment to ensure it meets agreed service standards, SLAs and KPIs Responsible for providing defined metrics, reporting data and KPI's in support of mandatory, cyclical departmental level reporting; on time and to quality Verify that all design and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Head of Client Services

Manchester, Lancashire, United Kingdom
First Intuition
wider issues to the employers and to influence our local course offering to best suit client needs. This role reports into the Managing Director (Northwest) Key Responsibilities Client relationship management Client relationship management for a number of key clients Supporting with some unmanaged clients Ensure that programmes we offer to our clients are in line with demand … to review and define service levels internally and externally Seeking continuous improvement of processes and systems supporting client service, to support the provision of high-quality service at scale Management of the Client Services team Run regular team meetings Recruiting and onboarding of new staff members Direct line management and provide support to the CRM team with … day to day management of clients Direct line management and provide support to the Admissions team with day to day management of student sign up's Business Development Supporting business development activities in line with the strategic direction of growth Attend and run events in the Northwest Dealing with and tracking of new leads Skills More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Principal Service Desk Analyst - Doxford, SR3 3XP

Tyne and Wear, UK
Arriva
a technical escalation point, and contributing to the leadership and development of the Service Desk function. This role combines hands-on service desk responsibilities with mentoring, quality assurance, and line management duties to ensure high standards of service delivery and continuous improvement. Please note, due to the nature of the role, this role will be part of an … including Windows 10/11, Office 365, Active Directory, SCCM/Intune, and remote access tools. Maintain ownership of high-priority tickets and ensure timely resolution or escalation in line with SLAs. Technical Escalation & Expertise Serve as the primary escalation point for Service Desk Analysts on technical issues. Lead root cause analysis and contribute to problem management processes. … Maintain and share technical knowledge through documentation and training sessions. Team Leadership & Line Management Provide day-to-day guidance and mentoring to Service Desk Analysts. Support onboarding and induction of new team members. Conduct regular performance check-ins and contribute to development planning. Assist the Service Support Manager in scheduling, workload balancing, and shift coordination. Quality & Continuous Improvement More ❯
Posted:

Head of Highways Contracts & Network

Stevenage, Hertfordshire, United Kingdom
Hybrid / WFH Options
Hertfordshire County Council
we do. The postholder leads a large and successful team which affects all the work of the Highways Service. The team has four main functions including: 1. Highways Network Management - Delivering the authorities responsibilities and duties under the Traffic Management Act, New Roads and Streetworks Act, enforcement under the Highways Act and Road Traffic Regulations Act. 2. Contract … Management and Procurement- Managing the full suite of our Highway Contracts with an annual throughput of circa £100million. 3. Service Development - Working across the service identifying opportunities for innovation and continual service evolution, including in technology, sustainability, social value and efficiency. 4. Customer Engagement - Leading on the engagement with all our customers and members, setting service standards and delivering … and with our partners, Jacobs and Ringway. As a Head of Service, the postholder reports to the Director Highways and Strategic Operations and will be part of the Senior Management Board, responsible for the effective leadership, management and performance of the service. Required at an exciting time where we have recently procured our two main highway contracts, you More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Programme Manager

London Area, United Kingdom
Hybrid / WFH Options
poq
the role - Programme Manager Reporting directly to our Head of Delivery, the Programme Manager plays a pivotal role in balancing hands-on project delivery with leadership of our Project Management team. You will be managing your own projects and providing line management, guidance, and escalation support for the wider PM function. As a key partner to the … strategic initiatives such as process improvement, resourcing and forecasting, ensuring that our Professional Services function operates efficiently and consistently delivers for our clients. This is a step beyond project management - it combines delivery expertise, people leadership, and operational oversight. What you’ll be doing Project Delivery & Oversight Lead the delivery of your own projects, ensuring they are delivered on … are balanced across the team. Monitor capacity, utilisation, and upcoming demand, flagging potential bottlenecks early. Contribute to portfolio-level reporting, including project status, budgets, and resourcing. Team Leadership & Development Line manage the Project Management team, acting as the first point of escalation for project issues. Mentor, coach, and develop PMs to improve their delivery skills and stakeholder management. More ❯
Posted:

Programme Manager

City of London, London, United Kingdom
Hybrid / WFH Options
poq
the role - Programme Manager Reporting directly to our Head of Delivery, the Programme Manager plays a pivotal role in balancing hands-on project delivery with leadership of our Project Management team. You will be managing your own projects and providing line management, guidance, and escalation support for the wider PM function. As a key partner to the … strategic initiatives such as process improvement, resourcing and forecasting, ensuring that our Professional Services function operates efficiently and consistently delivers for our clients. This is a step beyond project management - it combines delivery expertise, people leadership, and operational oversight. What you’ll be doing Project Delivery & Oversight Lead the delivery of your own projects, ensuring they are delivered on … are balanced across the team. Monitor capacity, utilisation, and upcoming demand, flagging potential bottlenecks early. Contribute to portfolio-level reporting, including project status, budgets, and resourcing. Team Leadership & Development Line manage the Project Management team, acting as the first point of escalation for project issues. Mentor, coach, and develop PMs to improve their delivery skills and stakeholder management. More ❯
Posted:

Service Delivery Manager

england, united kingdom
Hybrid / WFH Options
SCC
Hours: 9.00 am – 5.30 pm Monday – Friday Interview Process: 2-stage process Why SCC? An inclusive workplace Excellent package: solid basic and company benefits Hybrid working & core hours in line with role requirements Career development and life-long learning opportunities Opportunity to join Europe's largest privately-owned IT Company Role Purpose The Service Delivery Manager Level 2 (SDM2 … and internal delivery functions. The SDM2 is likely to have several direct reports and is further accountable for delivering Performance Reviews, recruitment activities, meeting retention targets, day to day management The SDM2 is a champion of the Customer First value on aligned accounts and is accountable for fully engaging the customer(s) on the Customer Experience improvement journey with … the aim of continually improving customer satisfaction at all levels across the customer base Key Responsibilities Account Management Enable and contribute to the population of the Account Plans, as an account team in partnership with the Sales Team Enable and advise Service Managers/Sales Account Managers in development of opportunities to extend, negotiate and expand the SCC undertaking More ❯
Posted:

Senior UX Designer

Manchester, Lancashire, England, United Kingdom
Owen Reed
meet user needs. Advocate inclusive and accessible design approaches across diverse user groups. Build supportive relationships with clients and stakeholders, while effectively challenging ideas and managing difficult conversations. Provide line management and mentoring for UX and interaction designers. Support recruitment, training, events, thought leadership, and business development activities. Promote user-centred design approaches internally and externally. Requirements To … working in multidisciplinary Agile teams delivering user-centred services. Strong knowledge of designing for accessibility and inclusive digital experiences. Proven track record of championing UX and service design methods. Line management, mentoring, or coaching experience. Excellent communication and stakeholder management skills, including conflict resolution. Good understanding of complementary Agile roles across product and technology. Strong consultancy and More ❯
Employment Type: Full-Time
Salary: £57,000 - £64,000 per annum
Posted:

Senior UX Designer

greater manchester, north west england, united kingdom
Hippo
design services that meet identified user needs Advocate inclusive approaches and styles within UX design Build supportive relationships with clients and stakeholders, yet challenge ideas and manage difficult conversations Line management of interaction designers and advise other colleagues on how to get the best from UX design Support in recruitment, events, blog-writing and winning new business Promote … deliver people-centred services Experience of designing for diverse users, including those with accessibility or assisted digital needs Proven experience of championing UX and service design approaches Experience of line management or mentoring/training other UX designers Advanced communication and stakeholder management skills, with the ability to manage conflict and convey difficult messages with tact and More ❯
Posted:

Commercial Manager

bristol, south west england, united kingdom
Intelliscape Ltd
Modaxo comprises over 3,300 people, operating from almost 40 countries around the world. The team brought decades of experience in traffic enforcement, free-flow charging technology and logistics management, with a strong track record of working collaboratively with public and private sector organisations across the UK and in the USA. Today, Intelliscape continues to evolve its product suite … through reliable systems, responsive support, and technology that adapts to the changing needs of communities. Job Description: The Commercial Manager is a senior role and a member of the management team, involved in supporting the development and delivery of the business strategy through planning, reporting and review. The Commercial Manager is responsible for drafting, reviewing, negotiating and managing customer … compliance. The Commercial Manager is the primary point of contact between the business and the Modaxo Group Legal team. Responsibilities (but not limited to) Lead contract drafting, negotiation, and management activities in collaboration with Legal, Sales, Delivery, and Supply Chain teams Provide expert commercial guidance on risk management, pricing, and compliance with legal, regulatory, and financial obligations. Drive More ❯
Posted:

Lead Software Engineer - Java, Spring Boot, Microservices

East London, London, United Kingdom
TPXImpact Holdings Plc
of engineers on high-profile projects, ensuring best practices are followed, and driving continuous improvement in software development processes. You will collaborate closely with cross-functional teams, including product management and UX/UI, to ensure that our software solutions meet business and customer needs. You will be responsible for driving culture through your craft and be keen to … take on line management responsibilities. Responsibilities Lead the architecture, design, and development of complex software systems, ensuring they meet high standards of quality, security, and scalability. Manage and mentor a team of software engineers, providing technical guidance to foster professional growth. Ensure that coding standards, development best practices, and operational processes are consistently applied. Collaborate with product managers … success. Expertise in designing scalable and secure software architectures. Desirable Knowledge of emerging technologies like AI Previous, relevant experience as a senior software engineer Leading a large multidisciplinary project Line management experience Experience interviewing and screening candidates Experience responding to bid questions Skills Software Architecture:Expertise in designing scalable, secure, and efficient software architectures, ensuring alignment with business More ❯
Employment Type: Permanent
Salary: £70,000
Posted:

Head of Process Management

Leeds, West Yorkshire, United Kingdom
Pro-Connexions
Head of Process Management/ITIL Process Manager Leeds area, Hybrid role – As Head of Process Management/ITIL Process Manager you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful Head of Process Management/ITIL Process Manager will be responsible for … collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As Head of Process Management/ITIL Process Manager you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as Head of Process … Management/ITIL Process Manager would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯
Employment Type: Permanent
Salary: £50000 - £55000/annum £50k +£5k Car Allowance=£55k & Caree
Posted:

SOC Team Lead

Leeds, West Yorkshire, England, United Kingdom
Claranet Limited
As a Senior SOC Analyst (Team Leader), you apply your advanced security operations expertise to lead a team of SOC Analysts while performing advanced investigations and, when required, first-line triage to maintain queue health and SLA compliance. You are responsible for high-quality service delivery through detailed analysis, evidence-led response actions, and operational leadership. In addition to … handling escalated alerts, you provide line management, oversee ticket quality, contribute to training and onboarding, and drive continual improvement. You work core business hours with participation in the on-call rota, ensuring consistent service support for customers and operational continuity across teams. Key Responsibilities • Incident Investigation and Response - You take ownership of escalated incidents, performing detailed investigations and … when necessary, stepping into first-line triage to guarantee prompt alert handling and escalation. • Team Leadership - You provide day-to-day leadership and line management for a team of SOC Analysts, conducting performance reviews, appraisals, one-to-one meetings, and development planning. • Quality Assurance - You own QA for the team’s outputs, ensuring consistency, accuracy, and completeness More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Head of Technology Delivery

London, United Kingdom
Aztec
a highly skilled team and should offer exceptional communication skills, tenacity, enthusiasm, and consistent energy to drive a regular view of the technical delivery across all streams. With direct line management responsibility for an existing team of project managers your leadership will help drive their performance and career growth, enabling better outcomes for Aztec. These are exciting times … deliver high-impact, multi-jurisdictional, complex, transformational projects and Technology workstreams in a fast-paced and virtual environment, from discovery through to delivery and successful transition and adoption in line with the agreed delivery framework. Own the delivery roadmap and ensure timely, high-quality execution of technology projects and programs. Define and implement best practices, frameworks, and standards for … and other tools aligns. Collaborate with Product, Engineering, and Business stakeholders to ensure alignment and shared ownership of outcomes. Establish and maintain robust governance structures to ensure compliance, risk management, and stakeholder visibility. Lead regular delivery reviews, retrospectives, and performance assessments. Ensure alignment with enterprise architecture, security, and compliance standards, particularly those relevant to the finance industry. Stay up More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Head of Technology Delivery

Southampton, Hampshire, United Kingdom
Aztec
a highly skilled team and should offer exceptional communication skills, tenacity, enthusiasm, and consistent energy to drive a regular view of the technical delivery across all streams. With direct line management responsibility for an existing team of project managers your leadership will help drive their performance and career growth, enabling better outcomes for Aztec. These are exciting times … deliver high-impact, multi-jurisdictional, complex, transformational projects and Technology workstreams in a fast-paced and virtual environment, from discovery through to delivery and successful transition and adoption in line with the agreed delivery framework. Own the delivery roadmap and ensure timely, high-quality execution of technology projects and programs. Define and implement best practices, frameworks, and standards for … and other tools aligns. Collaborate with Product, Engineering, and Business stakeholders to ensure alignment and shared ownership of outcomes. Establish and maintain robust governance structures to ensure compliance, risk management, and stakeholder visibility. Lead regular delivery reviews, retrospectives, and performance assessments. Ensure alignment with enterprise architecture, security, and compliance standards, particularly those relevant to the finance industry. Stay up More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technical Lead - AWS Engineering

Manchester, United Kingdom
Hybrid / WFH Options
Hays Technology
components. Driving continuous improvement in team processes, tooling, and development workflows. Coaching and supporting engineers in their technical growth, fostering a culture of learning and continuous improvement. Providing thoughtful line management for the engineering team - including goal setting, career development, performance feedback, and day-to-day support - tailored to individual strengths and aspirations. Champion a team culture rooted … following skills, then LETS TALK! Proven experience as a Technical Lead or Senior Engineer in designing and delivering complex, high-impact systems within a cross-functional environment. Experience in line management or team leadership, with a track record of developing and supporting engineers. AWS (Lambda, Glue, ECS, S3, etc.) Python and PySpark (data pipelines, APIs, automation) TypeScript and … React (frontend development) Excellent communication and stakeholder management skills. Demonstrated expertise in technical design and architecture of distributed systems. Familiarity with fraud detection models, anomaly detection, and rule-based systems. Clear understanding of secure coding practices and data privacy principles. Exposure to CI/CD pipelines and infrastructure-as-code tools (e.g., Terraform, CloudFormation). In return, you will More ❯
Employment Type: Permanent
Salary: £90000 - £110000/annum Circa £100,000 + Bonus
Posted:

Technical Lead - AWS Engineering

Manchester, Lancashire, England, United Kingdom
Hybrid / WFH Options
Hays Specialist Recruitment Limited
components. Driving continuous improvement in team processes, tooling, and development workflows. Coaching and supporting engineers in their technical growth, fostering a culture of learning and continuous improvement. Providing thoughtful line management for the engineering team - including goal setting, career development, performance feedback, and day-to-day support - tailored to individual strengths and aspirations. Champion a team culture rooted … following skills, then LETS TALK! Proven experience as a Technical Lead or Senior Engineer in designing and delivering complex, high-impact systems within a cross-functional environment. Experience in line management or team leadership, with a track record of developing and supporting engineers. AWS?(Lambda, Glue, ECS, S3, etc.) Python and PySpark?(data pipelines, APIs, automation) TypeScript and … React?(frontend development) Excellent communication and stakeholder management skills. Demonstrated expertise in technical design and architecture of distributed systems. Familiarity with fraud detection models, anomaly detection, and rule-based systems. Clear understanding of secure coding practices and data privacy principles. Exposure to CI/CD pipelines and infrastructure-as-code tools (e.g., Terraform, CloudFormation). In return, you will More ❯
Employment Type: Full-Time
Salary: £90,000 - £110,000 per annum
Posted:

Lead Embedded Software Engineer

Great Chesterford, Saffron Walden, Essex, England, United Kingdom
Hybrid / WFH Options
Technical Futures Ltd
similar subject. Extensive hands-on experience with embedded software development in C. Knowledge of Bare metal, RTOS environments and Embedded Linux. Exposure to higher level languages and DSP. Proven line management experience of small teams (around 3-7 people). A strong understanding of electronics and how embedded software sits at the interface between electronics and software. Excellent … delivery pressures as gained from experience working within a Consultancy environment. In this role the successful Lead Embedded Software Engineer will primarily contribute directly to engineering work; will provide line management and support project planning as well as helping to shape software processes and the technology roadmap. Projects will span a wide range of applications from embedded systems More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Lead Embedded Software Engineer

Saffron Walden, Essex, South East, United Kingdom
Hybrid / WFH Options
Technical Futures
similar subject. Extensive hands-on experience with embedded software development in C. Knowledge of Bare metal, RTOS environments and Embedded Linux. Exposure to higher level languages and DSP. Proven line management experience of small teams (around 3-7 people). A strong understanding of electronics and how embedded software sits at the interface between electronics and software. Excellent … delivery pressures as gained from experience working within a Consultancy environment. In this role the successful Lead Embedded Software Engineer will primarily contribute directly to engineering work; will provide line management and support project planning as well as helping to shape software processes and the technology roadmap. Projects will span a wide range of applications from embedded systems More ❯
Employment Type: Permanent, Work From Home
Salary: £80,000
Posted:

Embedded Design Team Lead - Electronic Engineering

Stevenage, Hertfordshire, South East, United Kingdom
Hybrid / WFH Options
MBDA
Embedded Design Team Lead you will be involved in the development of our growing portfolio of complex embedded digital systems. Your role will be leading the day to day line management of the team, identifying opportunities and driving process improvements while promoting a delivery focussed culture on some of the most exciting and challenging products and technology in … defence today. The role will require a blend of technical management, people management and project management so requires someone with a real passion and experience of managing teams, planning workload or bids and understanding and owning technical work packages. The portfolio ranges from advanced DSP systems (e.g. Image Processing, Software Defined Radios), complex SoC systems, through to … performance aspects of the resulting design) Experience of integration and test of embedded systems onto hardware platforms Excellent communication skills- ability to inspire and drive teams to succeed Project management - planning, budgeting and delivery mind set Innovation and improvement - the ability to foster a culture of improvement and challenging the norm Engineering is at heart of our business; and More ❯
Employment Type: Permanent, Work From Home
Posted:

Embedded Design Team Lead - Electronic Engineering

Stevenage, Hertfordshire, England, United Kingdom
Hybrid / WFH Options
MBDA
Embedded Design Team Lead you will be involved in the development of our growing portfolio of complex embedded digital systems. Your role will be leading the day to day line management of the team, identifying opportunities and driving process improvements while promoting a delivery focussed culture on some of the most exciting and challenging products and technology in … defence today. The role will require a blend of technical management, people management and project management so requires someone with a real passion and experience of managing teams, planning workload or bids and understanding and owning technical work packages. The portfolio ranges from advanced DSP systems (e.g. Image Processing, Software Defined Radios), complex SoC systems, through to … performance aspects of the resulting design) Experience of integration and test of embedded systems onto hardware platforms Excellent communication skills- ability to inspire and drive teams to succeed Project management - planning, budgeting and delivery mind set Innovation and improvement – the ability to foster a culture of improvement and challenging the norm Engineering is at heart of our business; and More ❯
Employment Type: Full-Time
Salary: £55,000 - £65,000 per annum
Posted:

ITIL Process Manager

Birstall, Batley, West Yorkshire, United Kingdom
Pro-Connexions
ITIL Process Manager/Head of Process Management Leeds area, Hybrid role – As ITIL Process Manager/Head of Process Management you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful ITIL Process Manager/Head of Process Management will be responsible for … collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As ITIL Process Manager/Head of Process Management you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as ITIL Process Manager …/Head of Process Management would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯
Employment Type: Permanent
Salary: £50000 - £55000/annum £50k +£5k Car Allowance=£55k & Caree
Posted:

Service Desk Manager - ITIL - Liverpool

Liverpool, Merseyside, England, United Kingdom
Hybrid / WFH Options
Circle Recruitment
Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying … from home. Essential Skills Required: Experience in managing a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A … good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk Ideally More ❯
Employment Type: Full-Time
Salary: £45,000 - £50,000 per annum
Posted:
Line Management
England
10th Percentile
£28,250
25th Percentile
£31,500
Median
£52,500
75th Percentile
£77,500
90th Percentile
£91,000