1st / 2nd Line Support Engineer
- Hiring Organisation
- Xact Placements Limited
- Location
- Luton, Bedfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £27,000 - £30,000 per annum
/2nd Line Technical Support Provide first and second-line support to internal users across multiple offices and remote locations. Troubleshoot issues across Windows desktop and server environments, Microsoft 365, Azure AD, and common business applications. Resolve incidents via phone, email, remote tools, and in-person support. Manage … Administer and maintain core internal IT systems, including: Microsoft 365 (Exchange, SharePoint, Teams) Azure AD/Active Directory Endpoint management tools (Intune/Autopilot) Windows Server services (DNS, DHCP, Group Policy) Support internal networking infrastructure (switches, firewalls, Wi-Fi) at a basic troubleshooting level. Operational Duties Build and configure ...