of IT security principles, including Firewalls, Antivirus, and Multi-Factor Authentication (MFA). Experience with a range of IT Tools is an advantage, including: ConnectWise Manage & Automate/Control And/OR Halo Datto DUO IT Glue Meraki Mimecast Site24x7 Sophos Ubiquiti/Uni-Fi Key Requirements/Skills & Experience more »
N3, Finchley, Greater London, United Kingdom Hybrid / WFH Options
YourRecruit (UK)
and Citrix Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets System documentation maintenance and review in ConnectWise and IT Glue Configuration of standard email clients including Outlook Installation, configuration, troubleshooting and customization of Microsoft Office Suite applications per customer's preferences Understanding more »
Newton-Le-Willows, Merseyside, North West, United Kingdom Hybrid / WFH Options
ecruit
the United Kingdom. Desirable : Knowledge of Mac OS. Knowledge of Acronis Cloud Backup. Cisco Switching experience. Microsoft MSP Certification in Microsoft 365. Experience with ConnectWise Manage and RMM. Synology storage solutions. Telecoms/Hosted VOIP Systems. If you're interested in this role and think you'd be a good more »
Salford, Greater Manchester, North West, United Kingdom
LIMA Networks
to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLAs. Provide a knowledgeable point of technical escalation for the 2nd line more »
Kent, Weavering, United Kingdom Hybrid / WFH Options
Pearson Whiffin Recruitment Ltd
manual vehicle) Candidate must pass DBS check Desirable: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell and Automate RMM tool Management of hosted services for Web, Email and SQL databases Package more »
Updates calendar daily as to appointments for Zoom, Teams, Skype, WebEx or, face to face meetings and on the CRM To update and manage ConnectWise Manage (CRM) logging contact information, tasks, opportunities, and contracts accordingly To understand and achieve internal KPI’s for lead generation and sales To grow month more »
Rochester, Kent, United Kingdom Hybrid / WFH Options
Verelogic
Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal more »
Rochester, Kent, United Kingdom Hybrid / WFH Options
Verelogic
Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal more »
Kent, South East, United Kingdom Hybrid / WFH Options
Verelogic IT Recruitment
Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal more »
Kent, South East, United Kingdom Hybrid / WFH Options
Verelogic IT Recruitment
Candidate must pass DBS check Nice to have: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell and Automate RMM tool Management of hosted services for Web, Email and SQL databases Personal more »
of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s more »
Hebburn, Tyne and Wear, North East, United Kingdom
Baltic Apprenticeships
before implementation Utilising PowerShell for various tasks Hardware testing (HDDs, SSDs, RAM chips, motherboards, screens) Software testing before mass rollout Updating systems such as ConnectWise, Microsoft 365/Azure Installing PCs, laptops, thin clients, servers, copiers, and networks Full training and support will be provided by your workplace mentor and more »
how it relates to customer's needs. Document internal processes and procedures related to duties and responsibilities. Responsible for entering time and expenses in ConnectWise as it occurs. Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University Work through project tickets and phases in … ConnectWise as assigned by a Project Manager Enter all work as service or project tickets into ConnectWise. Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry. What are we looking for in our next IT Project Engineer? Professional IT more »
Services Provider (MSP or MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Aztech IT Solutions Ltd
a 50-mile radius of the Milton keynes office, this includes London) Logging and maintaining support issues detail throughout a service ticket lifecycle (using ConnectWise Manage) Responding appropriately to more complex problems through escalation. Prioritisation and management of workload to ensure client SLAs are met. Owning, managing, and resolving incidents … clean UK driving licence (a company vehicle will be provided) Essential Technical Knowledge Office 365 Azure Active Directory Windows 10 PC & Server hardware Intune ConnectWise or similar ticketing system Desirable Technical Knowledge VMware Firewall configuration Networking (Switch management, Wi-Fi Access point management, router configuration) Windows Server SharePoint Desirable Qualifications more »
within an MSP/Managed Service Provider. - An IT Support background which will include knowledge of Office 365, Azure and Exchange. - Knowledge of Autotask, Connectwise or Halo would be desirable. - You will be process driven whilst retaining a creative outlook towards solving client issues. - It would be desirable to be more »
Chelmsford, Essex, South East, United Kingdom Hybrid / WFH Options
Baltic Apprenticeships
Troubleshoot system and network problems, diagnosing and resolving hardware or software faults using tools like RMM, DETA, TaskManager, and TeamViewer. Record support requests on Connectwise, ensuring detailed and accurate documentation. Replace hardware components and re-install software as needed to resolve issues. Follow written instructions to repair faults or set more »
Employment Type: Advanced apprenticeships, Work From Home
East Grinstead, West Sussex, South East, United Kingdom Hybrid / WFH Options
Job Heron
commercial setting A minimum of 3 GCSEs grade C or above (or equivalent) - including Mathematics and English Full UK driving licence Experience with Hubspot, Connectwise and Microsoft 365 (training will be provided) Understanding of financial reports - P&L, sales pipelines, budgets Experience in sales in the context of IT & Technology more »
Lincoln, England, United Kingdom Hybrid / WFH Options
Jobleads-UK
Willingness to participate in on-call rotation and occasional after-hours work Strong experience with automation and configuration management tools (e.g. Ansible, Chef, Puppet, ConnectWise) a plus In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day more »
Warrington, England, United Kingdom Hybrid / WFH Options
LivRecruit
The following skills and experience would be desirable: Experience of a customer facing role within an IT channel provider (MSP or VAR) Experience of ConnectWise CRM Face to Face business sales experience. What we can offer the successful candidate Engaging and creative company culture Career development and learning opportunities Competitive more »
a Help Desk/Service role is highly desirable and will be given extra consideration. Familiarity with the following IT systems is a plus: ConnectWise, BrightGauge, IT Glue. Knowledge of IT infrastructure and equipment preferred, including PCs, servers, switches, routers, etc. At totality services, we celebrate diversity and are committed more »
Rochester, Kent, South East, United Kingdom Hybrid / WFH Options
Impreza IT
As one of Kents top-tier Managed Service Providers, we are seeking a Helpdesk Engineer to join our busy team in Rochester, Kent, providing 1st/2nd line support to over 2000 users across Kent and the Southeast. The role more »
Rochester, Kent, South East, United Kingdom Hybrid / WFH Options
Impreza IT
As one of Kents top-tier Managed Service Providers, we are seeking a Senior Helpdesk Engineer to join our busy team in Rochester, Kent, providing 2nd/3rd line support to over 2000 users across Kent and the Southeast. The more »
Kent, Weavering, United Kingdom Hybrid / WFH Options
Pearson Whiffin Recruitment Ltd
Senior Helpdesk Engineer (L2/L3) – Kent – Hybrid - £35k + excellent benefits & career development Overview: An exciting opportunity has arisen for large MSP based in Kent for a Senior Helpdesk Engineer (L2/L3). You will be responsible for more »
Desktop Support Engineer (London) About the Role: Are you ready to be part of a team delivering technology that supports critical operations across the UK? My client is looking for a passionate Desktop Support Engineer based in Central London to more »