Hitchin, Hertfordshire, United Kingdom Hybrid / WFH Options
Modern Networks Ltd
volume, multi-entity environment. Excellent communication skills (both written and verbal), building stakeholder confidence through regular and clear dialogue. Good systems experience - working with ConnectWise/aBillity advantageous, but not essential. A team player with high level of dedication. What you’ll get from us Great prospects - once you’ve More ❯
watford, hertfordshire, east anglia, united kingdom Hybrid / WFH Options
Modern Networks Ltd
volume, multi-entity environment. Excellent communication skills (both written and verbal), building stakeholder confidence through regular and clear dialogue. Good systems experience - working with ConnectWise/aBillity advantageous, but not essential. A team player with high level of dedication. What you’ll get from us Great prospects - once you’ve More ❯
Keighley, West Yorkshire, Yorkshire, United Kingdom
Bedroq
variable cost models from scratch. High standards of written English - attention to detail is key. Experience using a CRM system (We use HubSpot and ConnectWise). Proven experience of technical managed services contracts. Experience of communicating with and influencing key stakeholders at all levels within an organisation. Recent experience in More ❯
with the onboarding of new clients and contribute to infrastructure projects Liaise directly with clients, providing updates and delivering high-quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd … Microsoft 365 and hands-on experience with Microsoft Azure Windows Server and Active Directory administration Experience with PowerShell scripting (bonus, not required) Experience with ConnectWise (desirable) Excellent communication skills A proactive, problem-solving mindset and eagerness to learn If you're looking to progress your career in a fast-paced More ❯
with the onboarding of new clients and contribute to infrastructure projects Liaise directly with clients, providing updates and delivering high-quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd … Microsoft 365 and hands-on experience with Microsoft Azure Windows Server and Active Directory administration Experience with PowerShell scripting (bonus, not required) Experience with ConnectWise (desirable) Excellent communication skills A proactive, problem-solving mindset and eagerness to learn If you're looking to progress your career in a fast-paced More ❯
with the onboarding of new clients and contribute to infrastructure projects Liaise directly with clients, providing updates and delivering high-quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd … Microsoft 365 and hands-on experience with Microsoft Azure Windows Server and Active Directory administration Experience with PowerShell scripting (bonus, not required) Experience with ConnectWise (desirable) Excellent communication skills A proactive, problem-solving mindset and eagerness to learn If you're looking to progress your career in a fast-paced More ❯
with the onboarding of new clients and contribute to infrastructure projects Liaise directly with clients, providing updates and delivering high-quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd … Microsoft 365 and hands-on experience with Microsoft Azure Windows Server and Active Directory administration Experience with PowerShell scripting (bonus, not required) Experience with ConnectWise (desirable) Excellent communication skills A proactive, problem-solving mindset and eagerness to learn If you're looking to progress your career in a fast-paced More ❯
resets and printer issues to basic Office 365 and network support. You'll be working in a structured team with proper tools and processes (ConnectWise, remote monitoring, SLAs). It's a busy, customer-facing job with 20+ tickets a day and clear escalation routes when needed. Ideal experience: 1years … desktops, basic networking (TCP/IP) Strong communication and customer service skills Ability to multitask and work to SLAs Desirable: Experience with ticketing systems (ConnectWise/ServiceNow ideal) SharePoint, Intune, or Wi-Fi troubleshooting experience Why Apply? You'll be joining a professional, well-run team where support means more More ❯
resets and printer issues to basic Office 365 and network support. You ll be working in a structured team with proper tools and processes (ConnectWise, remote monitoring, SLAs). It s a busy, customer-facing job with 20+ tickets a day and clear escalation routes when needed. Ideal experience … desktops, basic networking (TCP/IP) Strong communication and customer service skills Ability to multitask and work to SLAs Desirable: Experience with ticketing systems (ConnectWise/ServiceNow ideal) SharePoint, Intune, or Wi-Fi troubleshooting experience Why Apply? You ll be joining a professional, well-run team where support means more More ❯
resets and printer issues to basic Office 365 and network support. You’ll be working in a structured team with proper tools and processes (ConnectWise, remote monitoring, SLAs). It’s a busy, customer-facing job with 20+ tickets a day and clear escalation routes when needed. Ideal experience … desktops, basic networking (TCP/IP) Strong communication and customer service skills Ability to multitask and work to SLAs Desirable: Experience with ticketing systems (ConnectWise/ServiceNow ideal) SharePoint, Intune, or Wi-Fi troubleshooting experience Why Apply? You’ll be joining a professional, well-run team where support means more More ❯
Define, track, and report on KPIs and SLAs , aligning them with business goals. Build and present custom dashboards and performance reports using platforms like ConnectWise . Lead and mentor a growing team - support with training, performance reviews, and personal development plans. Collaborate with the sales team on Quarterly Business Reviews … activities comply with company policies and ISO standards , including data and information security policies. 🔧 Technical & Platform Responsibilities: Expert-level configuration, reporting, and optimisation of ConnectWise (or similar platforms like Autotask or HALO ). Build and deliver custom reports, dashboards, and workflow automations . Train and support team members in maximising … Proven experience in a Service Desk Manager or IT Support Manager role, ideally in a managed service or telecoms environment. Strong working knowledge of ConnectWise , HALO , or Autotask . A record of improving CSAT/NPS scores and driving measurable service improvements. Data-driven approach with exceptional attention to detail. More ❯
Define, track, and report on KPIs and SLAs , aligning them with business goals. Build and present custom dashboards and performance reports using platforms like ConnectWise . Lead and mentor a growing team - support with training, performance reviews, and personal development plans. Collaborate with the sales team on Quarterly Business Reviews … activities comply with company policies and ISO standards , including data and information security policies. 🔧 Technical & Platform Responsibilities: Expert-level configuration, reporting, and optimisation of ConnectWise (or similar platforms like Autotask or HALO ). Build and deliver custom reports, dashboards, and workflow automations . Train and support team members in maximising … Proven experience in a Service Desk Manager or IT Support Manager role, ideally in a managed service or telecoms environment. Strong working knowledge of ConnectWise , HALO , or Autotask . A record of improving CSAT/NPS scores and driving measurable service improvements. Data-driven approach with exceptional attention to detail. More ❯
the business. Maintain and update company policies and procedures, ensuring compliance with industry regulations, health & safety, ISO 27001 and GDPR standards. Implement and manage ConnectWise PSA updates and system changes. Maintain accurate records of contracts, assets, and renewal dates internally and for clients, ensuring compliance with service agreements. Assist the … to the full maternity cover period. Previous experience in a B2B IT-related industry. Technical Knowledge: Familiarity with Xero, finance systems, HR management systems, ConnectWise PSA (desirable) Qualifications: Business Management/Operations Management or a related field degree Professional qualifications (desirable but not mandatory) ISO 27001 knowledge (desirable) Equivalent experience More ❯
negotiation skills across software, SaaS, and hardware agreements. Familiarity with SOC 2, and other relevant standards. Advanced Excel and experience with procurement platforms (e.g., ConnectWise Sell, Coupa, etc.). Preferred Experience launching Procurement as a Service or similar resale channels. Proven ability to integrate procurement workflows with PSA/RMM … tools (e.g., ConnectWise, Autotask). Experience with NetSuite Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other More ❯
abilities Bachelor's degree in Business Management, Finance or Accounting, or related field; Professional certifications such as AAT Level 3 or higher Experience in Connectwise PSA Experience in IT support services using Connectwise PSA is advantageous More ❯
abilities Bachelor's degree in Business Management, Finance or Accounting, or related field; Professional certifications such as AAT Level 3 or higher Experience in Connectwise PSA Experience in IT support services using Connectwise PSA is advantageous More ❯
crawley, west sussex, south east england, united kingdom
Kogo Limited
abilities Bachelor's degree in Business Management, Finance or Accounting, or related field; Professional certifications such as AAT Level 3 or higher Experience in Connectwise PSA Experience in IT support services using Connectwise PSA is advantageous More ❯