26 to 50 of 107 Customer Journey Map Jobs in England

and participate in designing appropriate solutions. You will be an important part of refining scope and requirements, aligning priorities and backlogs and produce various artefacts including Process Flows, Customer journey maps, User Stories and defining Functional/non-functional/operational needs. Taking a User Centric approach, you will work with other research and design team … of working with Product Owners in grooming product backlog and producing meaningful Epics/Stories that can be consumed by the technical teams. Experience in process modelling and customer journey mapping and assisting user testing. Experience of working with various tools and technologies needed by a BA eg Confluence, Jira, Visio Mural, Miro etc Understanding of … of the largest Facilities Management companies in the UK to develop a new mobile and web application Using Artificial Intelligence to estimate baggage arrivals at Copenhagen Airport, increasing customer satisfaction and retail revenue. Less time waiting for baggage allows more time to browse around the shops Essential Candidates must have the right to work in the UK Netcompany More ❯

with your recruiter to learn more. Base pay range Direct message the job poster from Bodhi Practice Manager - CRM/CDP & Marketing Technology at Bodhi Resourcing Job Title: Customer Experience Strategy Consultant Location: London Working Pattern: Hybrid – 2–3 days per week in the office Salary: Up to £65,000 + 10% bonus + benefits About Us We … are a leading consultancy specialising in Data, Marketing Technology, and Customer Experience. We help clients achieve meaningful results through exceptional service, deep domain knowledge, and innovative, tech-enabled solutions. Our team supports clients in acquiring, developing, and retaining customers through smart, insight-led strategies. We combine high-quality consumer data with advanced technology to deliver impactful, measurable results. … Our key areas of focus include: Digital Transformation, Strategy & Consulting, Consumer Data, Analytics & Insight, Marketing Systems Design & Integration, Hosted Customer Management Services, Multi-Channel Campaign Execution How We Work We hire and nurture the very best talent, empowering our people to deliver exceptional work. In a fast-moving market, our core values set us apart: Uncompromising on quality More ❯

Customer Retention and Operations Manager Join to apply for the Customer Retention and Operations Manager role at Team Internet Customer Retention and Operations Manager 1 day ago Be among the first 25 applicants Join to apply for the Customer Retention and Operations Manager role at Team Internet Get AI-powered advice on … this job and more exclusive features. The Churn and Operations Manager is responsible for developing and executing strategies to minimize customer churn, increase user retention. The candidate will also be responsible for optimizing operational processes that help reduce churn and increase customer retention This role involves analyzing customer data to identify churn risks, implementing … proactive retention strategies, and refining operational workflows to support customer satisfaction and retention. The ideal candidate will have a strong background in customer success, data analysis, and operations management, with a proven ability to drive process improvements and reduce churn. As a business we not only want to win new customers but want to look after More ❯

to the businesses service operations and strong coordination with teams in Legal and Procurement. They are also seeking someone with process-orientated BA skillset to support on a customer journey mapping project which will play a key part in their Customer Success part of the business. Key Responsibilities Manage end-to-end service transition … between third-party vendors Lead customer journey mapping to support a user-centric service design Develop and implement a framework and structured processes for the transition Create storyboards and visual models to illustrate service evolution and impact Track and manage dependencies across teams, systems, and vendors Ensure documentation, governance, and communication plans are in place and … adhered to Key Skills Proven experience delivering Service Transition projects as a BA or PM Strong background in process design, journey mapping, and framework development Confident managing dependencies and aligning cross-functional teams Excellent communication skills and stakeholder management Experience in publishing, digital content, or analytics industries is a bonus This is a great opportunity to be part More ❯

Manager, you will own the tactical execution of digital marketing efforts globally, with an aim to streamline and improve marketing operations. Their goal is to enhance the overall customer journey with Weir. Working directly with the global sales and marketing teams, this role will be instrumental in creating and managing automated email journeys, building and supporting … and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do. Key Responsibilities: 1) Building Automated Email Journeys: Create, design, build, map, and report on automated Account Engagement (Salesforce Pardot) email campaigns and nurture programs to engage target audiences, including content creation, engagement tracking and click-through analysis. 2) Landing Page … troubleshoot landing pages and forms on the website, ensuring seamless functionality and user experience Support the digital marketing team with building and integrating landing pages and forms, including customer journey mapping, testing, and troubleshooting. 3) Platform Lead: Own our Marketing Automation platform (Salesforce Account Engagement) Collaborate with external marketing agencies to ensure cleanliness of the platform More ❯

aimed at maximizing user engagement and loyalty. The ideal candidate will have a strong background in CRM, with expertise in localization and personalization strategies. Key skills should include customer journey mapping, customer lifecycle management, and segmentation using data-driven machine learning techniques. This role requires a deep understanding of customer needs, touchpoint … analysis, and strong business acumen. We seek someone who can effectively translate insights into actionable strategies to enhance the overall customer experience at Crypto.com. Responsibilities Strategy and Leadership Team Leadership: Lead and mentor a high-performing team of CRMs, fostering a culture of collaboration, accountability, and high performance. Vision Development: Establish and execute comprehensive and automated lifecycle CRM … strategies that effectively guide customers through their pre or post-purchase journey at scale. Data-Driven Frameworks: Develop customer journey frameworks and maps to inform lifecycle strategies and ensure cross-functional alignment. Cross-Department Collaboration: Partner with product, marketing, legal, compliance, data engineering, content team, CS as well as vendors to create seamless customer More ❯

mobile app modernisation initiative for a leading bank. The ideal candidate will have strong domain knowledge in digital and retail banking, with expertise in omni-channel strategy and customer experience across mobile, web, branch, and contact centres. You’ll collaborate with stakeholders, product teams, and architects to align business needs with modern digital solutions and deliver seamless, consistent … user journeys across all channels. Key Responsibilities: · Define omni-channel strategies and customer journeys for mobile and digital banking · Collaborate with stakeholders to gather and refine business requirements · Provide input on mobile UX, feature prioritisation, and cross-channel integration · Recommend modernisation approaches for existing platforms · Translate business needs into clear, functional specifications · Contribute to solution design and support … Skills: · 5+ years in digital/retail banking, with 2+ in omni-channel/mobile banking · Proven experience in digital transformation projects · Strong understanding of mobile UX and customer journey mapping · Agile delivery experience and strong communication skills · Prior consulting experience or working with leading banks is a plus Pay range and compensation package: Competitive salary More ❯

mobile app modernisation initiative for a leading bank. The ideal candidate will have strong domain knowledge in digital and retail banking, with expertise in omni-channel strategy and customer experience across mobile, web, branch, and contact centres. You’ll collaborate with stakeholders, product teams, and architects to align business needs with modern digital solutions and deliver seamless, consistent … user journeys across all channels. Key Responsibilities: · Define omni-channel strategies and customer journeys for mobile and digital banking · Collaborate with stakeholders to gather and refine business requirements · Provide input on mobile UX, feature prioritisation, and cross-channel integration · Recommend modernisation approaches for existing platforms · Translate business needs into clear, functional specifications · Contribute to solution design and support … Skills: · 5+ years in digital/retail banking, with 2+ in omni-channel/mobile banking · Proven experience in digital transformation projects · Strong understanding of mobile UX and customer journey mapping · Agile delivery experience and strong communication skills · Prior consulting experience or working with leading banks is a plus Pay range and compensation package: Competitive salary More ❯

mobile app modernisation initiative for a leading bank. The ideal candidate will have strong domain knowledge in digital and retail banking, with expertise in omni-channel strategy and customer experience across mobile, web, branch, and contact centres. You’ll collaborate with stakeholders, product teams, and architects to align business needs with modern digital solutions and deliver seamless, consistent … user journeys across all channels. Key Responsibilities: · Define omni-channel strategies and customer journeys for mobile and digital banking · Collaborate with stakeholders to gather and refine business requirements · Provide input on mobile UX, feature prioritisation, and cross-channel integration · Recommend modernisation approaches for existing platforms · Translate business needs into clear, functional specifications · Contribute to solution design and support … Skills: · 5+ years in digital/retail banking, with 2+ in omni-channel/mobile banking · Proven experience in digital transformation projects · Strong understanding of mobile UX and customer journey mapping · Agile delivery experience and strong communication skills · Prior consulting experience or working with leading banks is a plus Pay range and compensation package: Competitive salary More ❯

Adobe Analytics, Adobe Target, and other Adobe Experience Cloud tools to monitor and optimise website performance; support A/B testing and collaborate with teams across Saga. From customer journey funnels to improving conversion, your work conducting competitive analysis and identifying opportunities for enhancement will make a visible impact across our digital estate. This is an … the data says, but why; someone curious, commercially minded, and eager to interpret insights that will inform decision-making across the wider business. Were also on an exciting journey into personalisation as a core part of our digital and data strategy. If you're keen to help shape and grow a personalisation roadmap, this is your opportunity to … optimise user experience, content effectiveness, and conversion rates. User Behaviour & Engagement Analysis: Leverage Adobe Analytics to analyse user journeys, identify drop-off points, and recommend changes that enhance customer interactions with the website. Also use session replay and heatmaps to expand this understanding. Tag Management: Manage and ensure accurate tracking and tagging on the website through Adobe Launch More ❯

and measurement strategy (surveys, embedded data, unstructured data, dashboards, closed-loop flows) to help achieve desired outcomes (such as driving operational efficiencies and cost reduction, increasing revenue and customer loyalty). This individual will help clients drive organisational change and address the common CX challenge of realising value by creating a systematic approach to driving continuous insights that … sites is crucial. This requires: Experience working in a Contact Centre as an agent, manager, or support function; Expertise in analysing or managing unstructured data to build strong Customer Experience programs; Proven experience in driving value from integrated approaches to contact centre operations (including Agent Effectiveness, QAQM, and digital integrations); Experience leading CC transformation with strong change management … with some of the world's most recognizable brands, to deliver services to augment their ability to execute a CX program, including program design, maturity assessments, program reviews, customer journey mapping, listening post designs, etc. This highly-visible role will interface with client stakeholders at different levels of an organization to gain a deep understanding of More ❯

projects or workstreams. Experience and knowledge of tax compliance processes. Experience using data analytics tools to gather, review, and analyse business requirements, including KPIs, and other key metrics. Customer journey mapping experience and translation into wireframes and user stories, within an agile development environment. Excellent communication skills, written and oral, and ability to engage with and More ❯

of active clients we serve to drive sustainable growth. Your team Your team executes the strategy and development of IG's e-commerce platforms, focusing on optimising the customer journey, increasing conversion rates, and driving revenue growth. Your role in the Team's Success Lead the strategy and development of IG's e-commerce platforms, focusing … on optimising the customer journey, increasing conversion rates, and driving revenue growth. What you'll do Curious about our product and the technology, caring about our clients and their user experience and unafraid of the complexity that comes with regulatory risk. Define and execute the product vision, strategy, and roadmap for IG's e-commerce platforms. … Lead a team of product managers dedicated to e-commerce solutions. Drive innovation in customer acquisition, onboarding, and retention journeys. Optimise conversion rates and revenue streams across digital platforms. Collaborate with marketing, sales, and technology teams to create seamless customer experiences. Analyse customer behavior, market trends, and performance metrics to inform product decisions. Implement More ❯

the creation of experience design strategies and systems Create a range of experience design deliverables, depending on the needs of the project, e.g. task flows, wireframes, competitor benchmarking, customer journey maps etc Identify user needs and motivations, interpret client challenges and define experiences Collaborate with people who have different backgrounds, different ways of thinking, and different … can include: Performing competitor research, expert reviews and audits Evaluating existing sites in terms of their persuasiveness, emotional design, and usability Facilitating interviews and focus groups to determine customer needs Assisting with ideation and concept creation, ensuring creative ideas are grounded in strategy and technology Creating detailed wireframes and prototypes to validate solution where appropriate Leading participatory design More ❯

at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike. About the role This role will support the Customer team to deliver a series of customer initiatives and plans that deliver an enhanced customer experience in line with IAG Cargo’s global customer … is keen to learn, quick to adapt and trusted todeliver and to put our people and our customers at the heart of what we do. Reporting into the Customer Performance and Analytics Manager, the Customer Performance and Analytics Executive will support the delivery of insights that drive customer satisfaction, retention, and growth. This role … will assist in gathering, analysing, and reporting on data from various areas of the business, including customer, sales, commercial, and operations data to help improve performance across the customer lifecycle. This role will support the manager in transforming customer data into actionable insights that drive strategic decisions, improve customer outcomes, and enhance More ❯

Job Title: Customer Experience Strategy Consultant Location: London Working Pattern: Hybrid – 2–3 days per week in the office Salary: Up to £65,000 + 10% bonus + benefits About Us We are a leading consultancy specialising in Data, Marketing Technology, and Customer Experience. We help clients achieve meaningful results through exceptional service, deep domain knowledge … data with advanced technology to deliver impactful, measurable results. Our key areas of focus include: Digital Transformation, Strategy & Consulting, Consumer Data, Analytics & Insight, Marketing Systems Design & Integration, Hosted Customer Management Services, Multi-Channel Campaign Execution How We Work We hire and nurture the very best talent, empowering our people to deliver exceptional work. In a fast-moving market … Uncompromising on quality and value Flexible, creative, and solution-focused Respectful and professional in every interaction Honest, accountable, and collaborative The Role We’re looking for an experienced Customer Experience Strategy Consultant to help shape and grow our customer experience (CX) offering. Reporting to the Director of Customer Experience, you’ll lead engagements that More ❯

Job Title: Customer Experience Strategy Consultant Location: London Working Pattern: Hybrid – 2–3 days per week in the office Salary: Up to £65,000 + 10% bonus + benefits About Us We are a leading consultancy specialising in Data, Marketing Technology, and Customer Experience. We help clients achieve meaningful results through exceptional service, deep domain knowledge … data with advanced technology to deliver impactful, measurable results. Our key areas of focus include: Digital Transformation, Strategy & Consulting, Consumer Data, Analytics & Insight, Marketing Systems Design & Integration, Hosted Customer Management Services, Multi-Channel Campaign Execution How We Work We hire and nurture the very best talent, empowering our people to deliver exceptional work. In a fast-moving market … Uncompromising on quality and value Flexible, creative, and solution-focused Respectful and professional in every interaction Honest, accountable, and collaborative The Role We’re looking for an experienced Customer Experience Strategy Consultant to help shape and grow our customer experience (CX) offering. Reporting to the Director of Customer Experience, you’ll lead engagements that More ❯

Social network you want to login/join with: Customer Experience Strategy Consultant, slough col-narrow-left Client: Bodhi Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: Job Title: Customer Experience Strategy Consultant Location: London Working Pattern … per week in the office Salary: Up to £65,000 + 10% bonus + benefits About Us We are a leading consultancy specialising in Data, Marketing Technology, and Customer Experience. We help clients achieve meaningful results through exceptional service, deep domain knowledge, and innovative, tech-enabled solutions. Our team supports clients in acquiring, developing, and retaining customers through … data with advanced technology to deliver impactful, measurable results. Our key areas of focus include: Digital Transformation, Strategy & Consulting, Consumer Data, Analytics & Insight, Marketing Systems Design & Integration, Hosted Customer Management Services, Multi-Channel Campaign Execution How We Work We hire and nurture the very best talent, empowering our people to deliver exceptional work. In a fast-moving market More ❯

Customer Lifecycle Marketing Specialist Salary: £34,000 - £40,000 Location: 4 days per week in Hove Office About Us: At Learning People, we are passionate about transforming lives through industry-recognised, career-focused training. We help career changers and professionals unlock new opportunities in tech, project management, and beyond. Join a dynamic marketing team where innovation, customer engagement, and data-driven strategies are at the heart of what we do. About the Role: We’re looking for an experienced Customer lifecycle Marketing Specialist to own and optimise our email, CRM & customer lifecycle strategy and drive customer engagement at every stage of the journey. You will play a key role … in sales enablement , working closely with our Sales teams across the UK, Australia, and New Zealand to ensure our communications directly support lead generation, conversion, and customer success. You’ll manage and grow our CRM database, execute personalised and targeted email campaigns, and continuously optimise our contact strategies to improve customer experiences, increase pick-up rates More ❯

LOCATION: UK, Reading (2 days per week) THE ROLE: As a Customer Success Manager (CSM) in a fast-growing SaaS scale-up, you will play a pivotal role in shaping the post-sales customer journey. You’ll own strategic accounts, ensure long-term satisfaction, drive adoption and expansion, and reduce churn. With the agility of a … the ambition of a maturing enterprise, we’re looking for a proactive, data-driven professional who can thrive in a dynamic environment while influencing the future of our Customer Success motion. Long-term satisfaction of our customers is your success! TASKS AND RESPONSIBILITIES Customer Onboarding & Activation Drive smooth and timely onboarding experiences, ensuring new customers are … set up for success within the first 30–60 days. Customer Engagement & Product Adoption Monitor product usage and implement engagement strategies to increase adoption of core and advanced features. Educate customers on product capabilities and best practices aligned with their goals. Relationship Management & Advocacy Build strategic partnerships with customer stakeholders (especially mid-market to enterprise) to More ❯

brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. LOCATION: UK, Reading (2 days per week) THE ROLE: As a Customer Success Manager (CSM) in a fast-growing SaaS scale-up, you will play a pivotal role in shaping the post-sales customer journey. You'll own strategic … the ambition of a maturing enterprise, we're looking for a proactive, data-driven professional who can thrive in a dynamic environment while influencing the future of our Customer Success motion. Long-term satisfaction of our customers is your success! TASKS AND RESPONSIBILITIES Customer Onboarding & Activation Drive smooth and timely onboarding experiences, ensuring new customers are … set up for success within the first 30-60 days. Customer Engagement & Product Adoption Monitor product usage and implement engagement strategies to increase adoption of core and advanced features. Educate customers on product capabilities and best practices aligned with their goals. Relationship Management & Advocacy Build strategic partnerships with customer stakeholders (especially mid-market to enterprise) to More ❯

Partner with client, strategists, experience leads, and architects to frame business goals and value pools from which we can shape product propositions that provide transformative business outcomes and customer experience. Develop product vision, strategy, and market/user research, by keeping the customer at the centre of everything we do while using design thinking tools. Represent … client in ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options. Develop solution hypotheses iteratively, based on user research, and industry and market trend analysis. Establish customer journey mapping to guide product development; then validate that learning with user testing. Translate product vision into a … creating digital products vision, strategy, experience, and enterprise solutions and services - from ideation to launch, including engineering and operational quality. Experience working with a multi-disciplinary team on customer-focused products and services. Proven ability in collaborating and leading Programme Increment (PI) cycles. Proven ability to prioritise multiple demands and obtain buy-in from stakeholders. Practice in workshop More ❯

eliminate manual workarounds and offline templates, fostering greater consistency, adoption, and ease of use across global teams Gather insights directly from users, senior leaders, and technical staff through journey maps, pain point analysis, and service blueprints Redesign workflows to reduce audit cycle times, boost team productivity, and free up resources for risk-focused activities. Identify key data requirements … system architectures Develop and prioritise tested recommendations with clear metrics to measure their impact on efficiency, adoption, data quality, and user satisfaction Requirements Proven experience in service design, customer journey mapping, or UX strategy within a complex enterprise environment Ability to simplify and improve complex workflows, ideally within financial services or regulated industries Strong stakeholder engagement More ❯

eliminate manual workarounds and offline templates, fostering greater consistency, adoption, and ease of use across global teams Gather insights directly from users, senior leaders, and technical staff through journey maps, pain point analysis, and service blueprints Redesign workflows to reduce audit cycle times, boost team productivity, and free up resources for risk-focused activities. Identify key data requirements … system architectures Develop and prioritise tested recommendations with clear metrics to measure their impact on efficiency, adoption, data quality, and user satisfaction Requirements Proven experience in service design, customer journey mapping, or UX strategy within a complex enterprise environment Ability to simplify and improve complex workflows, ideally within financial services or regulated industries Strong stakeholder engagement More ❯

eliminate manual workarounds and offline templates, fostering greater consistency, adoption, and ease of use across global teams Gather insights directly from users, senior leaders, and technical staff through journey maps, pain point analysis, and service blueprints Redesign workflows to reduce audit cycle times, boost team productivity, and free up resources for risk-focused activities. Identify key data requirements … system architectures Develop and prioritise tested recommendations with clear metrics to measure their impact on efficiency, adoption, data quality, and user satisfaction Requirements Proven experience in service design, customer journey mapping, or UX strategy within a complex enterprise environment Ability to simplify and improve complex workflows, ideally within financial services or regulated industries Strong stakeholder engagement More ❯