Job Title: Delivery Operations Associate Manager Location: Southampton, UK (Client Office - Onsite initially, with potential for remote work after a few weeks/months) Education: Bachelor's Degree Contract length: 1 year and 10 months Key Skills & Expertise Primary Skill: Account Delivery Management (Proficiency Level: P4) Secondary Skill: Business Operations Management (Proficiency Level: P3) Domain Expertise: Supply … Chain - Account Delivery Management Mid level PM who has managed decent size teams, probably in an outsourced environment, who is used to managing 3rd party suppliers as well as client stakeholders. Role Overview As a Delivery Operations Associate Manager, you will play a pivotal role in managing delivery operations and driving strategic initiatives aligned with client … responsible for solving moderately complex problems, developing innovative solutions, and adapting existing methods and procedures to meet evolving business needs. Responsibilities Conduct analysis and solve moderately complex operational and delivery challenges. Develop and implement new solutions, leveraging existing frameworks where applicable. Align team activities with the strategic direction set by senior leadership. Collaborate with peers, team leads, and client More ❯
Southampton, Hampshire, Portswood, United Kingdom Hybrid/Remote Options
SRG
Job Title: Delivery Operations Associate Manager Location: Southampton, UK (Client Office - Onsite initially, with potential for remote work after a few weeks/months) Education: Bachelor's Degree Contract length: 1 year and 10 months Key Skills & Expertise * Primary Skill: Account Delivery Management (Proficiency Level: P4) * Secondary Skill: Business Operations Management (Proficiency Level: P3) * Domain Expertise: Supply … Chain - Account Delivery Management * Mid level PM who has managed decent size teams, probably in an outsourced environment, who is used to managing 3rd party suppliers as well as client stakeholders. Role Overview As a Delivery Operations Associate Manager, you will play a pivotal role in managing delivery operations and driving strategic initiatives aligned with client … responsible for solving moderately complex problems, developing innovative solutions, and adapting existing methods and procedures to meet evolving business needs. Responsibilities * Conduct analysis and solve moderately complex operational and delivery challenges. * Develop and implement new solutions, leveraging existing frameworks where applicable. * Align team activities with the strategic direction set by senior leadership. * Collaborate with peers, team leads, and client More ❯
consistent levels of service are provided · Attend weekly and monthly customer meetings, both pre and post- go live, including Quarterly Business Reviews – providing in-depth operational overviews and service delivery performance · Be responsible for the administration and delivery of action plans to improve customer satisfaction through effective service delivery Team Management Manage a team across various locations … highly personable with excellent communication skills · Have excellent time management and organisational skills · Be tenacious and resilient in the face of challenges · Have worked within an IT/service delivery setting or as an Account Manager previously · Have a head for numbers and commercial acumen (essential) · Be comfortable using MS Office · You must be able to commit to More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Matrix
consistent levels of service are provided · Attend weekly and monthly customer meetings, both pre and post- go live, including Quarterly Business Reviews – providing in-depth operational overviews and service delivery performance · Be responsible for the administration and delivery of action plans to improve customer satisfaction through effective service delivery Team Management Manage a team across various locations … highly personable with excellent communication skills · Have excellent time management and organisational skills · Be tenacious and resilient in the face of challenges · Have worked within an IT/service delivery setting or as an Account Manager previously · Have a head for numbers and commercial acumen (essential) · Be comfortable using MS Office · You must be able to commit to More ❯
Cambridgeshire, England, United Kingdom Hybrid/Remote Options
La Fosse
Looking for to work at the forefront of technology in one of the most modern ITSM environments globally? Look no further. This role bridges the gap between technical delivery and exceptional user experience, specifically with AI Enablement at the heart of what you do. You’ll orchestrate service readiness, lead enablement communications, and champion the voice of the user … our global teams. Location: Cambridge (Hybrid) Rate: £550 per day (inside) Immediate start available. Global fast paced environment. What You’ll Be Doing Own the end-to-end service delivery for AI tools and platforms, from release to adoption. Partner with Product, QA, and Ops to ensure seamless go-lives, early life support, and continuous improvement. Translate complex updates … combining operational, technical, and engagement metrics to inform leadership and shape future releases. What You’ll Bring A passion for clarity, structure, and service excellence. Proven experience in service delivery, enablement, or communications within a tech or enterprise environment. Strong storytelling and communication skills, you can translate tech into impact. Experience with platforms like SharePoint, Confluence, Jira, ServiceNow, Power More ❯
senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. The role The Global Business Services (GBS) team has experienced significant growth in recent years and this position offers an exciting opportunity … management team currently consists of one Partner and four Directors and we are looking for an exceptional individual to provide support to our strategic growth plans. As a Service Delivery Assistant Manager, you'll play a key role in transforming our client experience by leading the delivery of outsourced accounting services. You'll act as a senior … member of our Service Delivery Team, helping to shape how we support clients and drive operational excellence. We're looking for someone who thrives in a fast-paced environment and is ready to take ownership of key management processes across multiple client projects. This includes risk and issue management, planning and coordination of deliverables, governance, budgeting, resource allocation, and More ❯
Wooburn Green, High Wycombe, Buckinghamshire, England, United Kingdom Hybrid/Remote Options
Costa Coffee
you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support the operation … of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the operational service … Costa’ Digital and Loyalty business operations. This extends to multiple geographies beyond UK&I. providing operational management of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision More ❯
Main Purpose of Job Working closely with the Programme Director to support the project implementation of new projects and the ongoing management of project portfolios to meet the customer's and company's requirements. Must hold or have the ability More ❯
City Of London, England, United Kingdom Hybrid/Remote Options
Sanderson
New Permanent Job Opportunity - Application Support and Service Manager I’m working with a well-established business in the London insurance market that’s looking for an experienced Application Support and Service Manager to lead a high-performing support function. This role is ideal for someone who thrives on managing both onshore and offshore teams , improving processes, and More ❯
Leatherhead, England, United Kingdom Hybrid/Remote Options
Bytes Software Services
casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: The End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high-quality, customer-focused support services. The role oversees … and lifecycle of laptops and mobile devices. Define and enforce device standards, configurations, and security controls (e.g., MDM, encryption). Maintain accurate inventory and asset management records. Ensure timely delivery of hardware to new hires and replacement devices to existing staff. Collaborate with vendors and suppliers to manage stock, warranties, and support contracts. Leadership & Collaboration Act as the primary … team members ensuring both organisational and personal objectives are met Manage staff levels to ensure that the EUC Service Desk can meet business demands Define, maintain and monitor documentation, delivery standards and working practices across the team Ensure requests are properly managed and delivered in line with SLA's QUALIFICATIONS, EXPERIENCE & SKILLS Educational Qualifications ITIL Framework - DESIRABLE Professional Qualifications More ❯
Software Development Manager £80-95,000 plus great bonuses and benefits Manchester (hybrid) A software driven business, with a phenomenal tech stack, immense scale and complexity, affording some really interesting technical challenges to our engineers. The interesting bits As a lead you will lead not manage; you will mentor, coach and inspire your colleagues to be the best they More ❯
Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer-to-peer appreciation as well as from manager to employees Tools and policies to support your work life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More … an additional 5% of your base salary paid by us monthly to save for your future. Your role and responsibilities We are seeking an accomplished Managing Cloud Modernisation Project Manager to drive strategic cloud transformation programmes across our client portfolio. In this leadership role, you will be accountable for delivering innovative, scalable solutions aligned with contractual commitments and organisational … goals. You will set the vision and standards for modernisation delivery, leveraging methods such as garage for cloud, agile, design thinking, and continuous modernisation. Your expertise will span co existence architectures, refactoring, containerisation, APIs, microservices, and database/language conversions. You will ensure that modernised solutions fully address systems of engagement, insight, integration, and records, while meeting performance, security More ❯
A market leading Defence client of ours based in Twickenham is currently in the market for a Customer Service Manager. As a Customer Service Manager, you are the first point of contact for all their customers regarding service agreements and SLA's. Your role is all about providing exceptional support to a number of their UK based customers. You … technologies across multiple domains and technologies to do this. Your main day-to-day responsibilities would include: Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that we are delivering to contractual requirements. Be first escalation point of contact for … satisfaction and improvement. In conjunction with service stakeholders, ensures that all Service documentation\material is maintained and updated, and relevant reporting delivered. Experience required for this role: Strong Service Delivery or Service Desk support management background within a Defence environment Commercial/technical know-how in the service sector Experience of working within an ITIL Service Organisation ITIL Foundation More ❯
Manchester and York, but there are other schemes taking place across our routes. An exciting fixed term opportunity has arisen to lead the business and industry through the successful delivery of the customer handling plans, keeping our network moving effectively when key railway lines are closed. The successful candidate will be expected to manage a team of front-line … alternative transport supply chain, Rail North Partnership, West Yorkshire Combined Authority (WYCA), Transport for Greater Manchester (TfGM), Transport Focus and, any other bodies with an interest in the successful delivery to the customer. An ideal candidate would have the following strengths and experiences: Experience of successfully managing staff; Experience of working in a fast-paced customer facing environment and More ❯
Your new company Working for a global infrastructure company Your new role We are partnering with a global infrastructure organisation seeking 3 experienced Delivery Managers to lead high-impact Security and Cyber Data Recovery projects. These roles are critical to ensuring robust recovery strategies and secure infrastructure resilience following cyber incidents. What you'll need to succeed Cross-Platform More ❯
About the Role: We are seeking a dedicated and dynamic Customer Success Manager to join our team. The ideal candidate will play a key role in ensuring the success of our clients by providing exceptional service, fostering strong relationships, and driving the adoption of our security products and services. What You'll Do At CYBLE: Client Onboarding: Lead the More ❯
About the Role: We are seeking a dedicated and dynamic Customer Success Manager to join our team. The ideal candidate will play a key role in ensuring the success of our clients by providing exceptional service, fostering strong relationships, and driving the adoption of our security products and services. What You'll Do At CYBLE: Client Onboarding: Lead the More ❯
. Connect to your opportunity Your role will involve: Leading programme management functions on large scale transformation programmes Ensuring our transformation programmes are delivered with good governance Manage large delivery teams to design end-to-end solutions and ensure deliverables are consistent with design principles, standards and methodologies Use knowledge of the S/4 HANA Cloud roadmap and … competencies: Demonstrate extensive experience of programme management on ERP implementations, across all phases of a programme lifecycle Extensive experience influencing stakeholders in senior client positions Thought leadership in latest delivery SAP programme methodology, phases and activities Expertise in delivering good governance of ERP implementations, including in risk mitigation, dependency management and effective programme planning Good knowledge of SAP products More ❯
Manchester, Lancashire, United Kingdom Hybrid/Remote Options
Deloitte LLP
. Connect to your opportunity Your role will involve: Leading programme management functions on large scale transformation programmes Ensuring our transformation programmes are delivered with good governance Manage large delivery teams to design end-to-end solutions and ensure deliverables are consistent with design principles, standards and methodologies Use knowledge of the S/4 HANA Cloud roadmap and … competencies: Demonstrate extensive experience of programme management on ERP implementations, across all phases of a programme lifecycle Extensive experience influencing stakeholders in senior client positions Thought leadership in latest delivery SAP programme methodology, phases and activities Expertise in delivering good governance of ERP implementations, including in risk mitigation, dependency management and effective programme planning Good knowledge of SAP products More ❯
Bristol, Gloucestershire, United Kingdom Hybrid/Remote Options
Deloitte LLP
. Connect to your opportunity Your role will involve: Leading programme management functions on large scale transformation programmes Ensuring our transformation programmes are delivered with good governance Manage large delivery teams to design end-to-end solutions and ensure deliverables are consistent with design principles, standards and methodologies Use knowledge of the S/4 HANA Cloud roadmap and … competencies: Demonstrate extensive experience of programme management on ERP implementations, across all phases of a programme lifecycle Extensive experience influencing stakeholders in senior client positions Thought leadership in latest delivery SAP programme methodology, phases and activities Expertise in delivering good governance of ERP implementations, including in risk mitigation, dependency management and effective programme planning Good knowledge of SAP products More ❯