Insight Global are looking for a DesktopEngineer to join one of their premium retail clients in London on a 12 months contract. This individual will be supporting escalations from the UK and EMEA help desk centre and responding to incoming tickets via ServiceNow. The chosen candidate will be logging into the ticketing system on a daily basis … unable to resolve, they will escalate tickets when necessary. They will be responding to an average of 10-20 tickets per week, dealing with the end user directly. This DesktopEngineer will also be responsible for providing analysis reporting to the Operations team to evaluate. This individual will help to improve documentation for the Help Desk and lastly More ❯
Position: Full-Time End User Compute Engineer - DesktopSupport Location: Fleetwood Contract: 6 months with the possibility of a permanent role for the right applicant Working Hours : Monday to Friday, Office Hours (37 hours per week) Hourly Rate: £15.33 per hour Job Description: We are currently seeking an end user computer support analyst for our public … issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary (to own the issue until it is resolved). Add to and ensure the knowledge base and knowledge records are accurate, up to date and relevant … checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential More ❯
IT DesktopSupportEngineer role has arisen in a fantastic financial services firm in London. Key Responsibilities Provide a high level of service and support to all users and maintain internal systems via the IT Helpdesk. This includes providing IT inductions. Assist in planning maintenance and upgrades of systems as required. Improve and streamline existing systems … Mobile devices, Telecoms, and Security. Assist with the management of third-party vendors and suppliers. Create and maintain system documentation related to system configuration, mapping, processes, and service records. Support the general running of the office experience. Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr More ❯
DesktopSupportEngineer Apprentice - ICT L3 Apply From: 06/03/2025 Learning Provider Delivered by MIDDLESBROUGH COLLEGE Employer CANNY CLEVER IT SERVICE CENTRES LIMITED Vacancy Description Diagnose, repair, install and maintain computer and other IT related equipment and services Answering and directing phone calls Organising and scheduling appointments Assist in the preparation of regular scheduled … reports Follow office policies and procedures Maintain records held in companies’ electronic systems Provide general support to visitors Act as the point of contact for internal and external clients Any other reasonable duties required by company management Key Details Vacancy Title DesktopSupportEngineer Apprentice - ICT L3 Employer Description Canny Clever is a disruptor in the … IT Retail and Support sector, with a primary offer of support services to business clients with a head count of between 1 and 1000. Born out of a frustration at the lack of inspired and ethical support options in the business and tech retail sectors. Canny Clever also provide services to our retail clients, those consumers who More ❯
Duration: July 2025- Dec 2025 Also one 1 Weekly 1 Visit to - Harrogate location- Every Tuesday of the week No Sponsorship provided What we’re looking for in a DesktopSupportEngineer -Band 1 Required Skills & Qualifications: · Provide desktopsupport to builds and break fix · Provide hands and eyes support for the corporate network More ❯
sunderland, tyne and wear, north east england, united kingdom
BlupaceTech Limited
Duration: July 2025- Dec 2025 Also one 1 Weekly 1 Visit to - Harrogate location- Every Tuesday of the week No Sponsorship provided What we’re looking for in a DesktopSupportEngineer -Band 1 Required Skills & Qualifications: · Provide desktopsupport to builds and break fix · Provide hands and eyes support for the corporate network More ❯
directing phone calls Organising and scheduling appointments Assist in the preparation of regular scheduled reports Follow office policies and procedures Maintain records held in companies’ electronic systems Provide general support to visitors Act as the point of contact for internal and external clients Any other reasonable duties required by company management Training Training is one day per week. Training … Qualifications Maths and English GCSE or equivalent, grade 4 (Essential) About the Employer CANNY CLEVER IT SERVICE CENTRES LIMITED Canny Clever is a disruptor in the IT Retail and Support sector, with a primary offer of support services to business clients with a head count of between 1 and 1000. Born out of a frustration at the lack … of inspired and ethical support options in the business and tech retail sectors. Canny Clever also provide services to our retail clients, those consumers who need help with phones, tablets, laptops, computers. This is in addition to the supply of new, quality refurbished computers, laptops and gaming systems, accessories, a full diagnostics together with a repair offering. More ❯
directing phone calls Organising and scheduling appointments Assist in the preparation of regular scheduled reports Follow office policies and procedures Maintain records held in companies’ electronic systems Provide general support to visitors Act as the point of contact for internal and external clients Any other reasonable duties required by company management Training Training is one day per week. Training … Qualifications Maths and English GCSE or equivalent, grade 4 (Essential) About the Employer CANNY CLEVER IT SERVICE CENTRES LIMITED Canny Clever is a disruptor in the IT Retail and Support sector, with a primary offer of support services to business clients with a head count of between 1 and 1000. Born out of a frustration at the lack … of inspired and ethical support options in the business and tech retail sectors. Canny Clever also provide services to our retail clients, those consumers who need help with phones, tablets, laptops, computers. This is in addition to the supply of new, quality refurbished computers, laptops and gaming systems, accessories, a full diagnostics together with a repair offering. More ❯
Senior DesktopSupportEngineer - Leading Multi-Strategy Hedge Fund - London, London (City of London) Client: Confidential Location: London (City of London), United Kingdom Job Category: Other EU work permit required: Yes Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 Job Description: My client, a market-leading, global, multi-billion dollar AUM hedge fund, is looking to hire … a DesktopSupportEngineer in their London office. The successful candidate will be responsible for supporting Portfolio Managers, Traders, and End Users. The ideal candidate will have 10+ years of experience supporting end users, including traders and portfolio managers. You will also provide telephone and user-facing support to the trade floor, VIPs, and other global More ❯
proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations/L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts More ❯
proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations/L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts More ❯
proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations/L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts More ❯
proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations/L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts More ❯
london (city of london), south east england, united kingdom
E-Solutions
proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations/L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts More ❯
