15 of 15 Freshdesk Jobs in England

Policy Firewall & network security technologies (e.g. Fortinet, Cisco, Palo Alto or similar) VPN and remote access solutions Ticketing and ITSM platforms (e.g. ServiceNow, Jira, Freshdesk or similar) Virtualisation (e.g. VMware, Hyper-V) The Role This is a hands-on System Administrator position in a well-established technical organisation that values ...

hybrid work environments Experience supporting IAM, MFA, MAM and BYOD solutions Familiarity with endpoint management and device compliance Experience using ITSM tools such as FreshDesk or ServiceNow Understanding of SaaS applications and enterprise systems Knowledge of security and compliance standards (e.g. Cyber Essentials, ISO) Ability to analyse service data ...

Strong customer service skills and a helpful, approachable manner Good working knowledge of Microsoft 365 and Windows environments Familiarity with ITSM tools such as FreshDesk or ServiceNow Basic understanding of devices, applications and user access support Ability to follow processes and document issues clearly Organised, reliable and able to manage ...

hybrid work environments Experience supporting IAM, MFA, MAM and BYOD solutions Familiarity with endpoint management and device compliance Experience using ITSM tools such as FreshDesk or ServiceNow Understanding of SaaS applications and enterprise systems Knowledge of security and compliance standards (e.g. Cyber Essentials, ISO) Ability to analyse service data ...

Strong customer service skills and a helpful, approachable manner Good working knowledge of Microsoft 365 and Windows environments Familiarity with ITSM tools such as FreshDesk or ServiceNow Basic understanding of devices, applications and user access support Ability to follow processes and document issues clearly Organised, reliable and able to manage ...

inbound support via phone and email Investigate and resolve technical and application issues Execute SQL updates and generate reports Manage and prioritise support tickets (Freshdesk) Maintain accurate documentation and ticket records Escalate issues where required and meet SLA targets Collaborate with internal teams to improve customer experience Required Experience Strong ...

someone who is hands-on, reliable, and confident working in a fast-paced environment. You should have: Experience with Microsoft 365 , Intune , and Freshdesk Strong troubleshooting and technical support skills Experience supporting remote users Previous involvement in technical projects or system rollouts Knowledge or experience of CCTV systems (Hikvision desirable ...

inbound support via phone and email Investigate and resolve technical and application issues Execute SQL updates and generate reports Manage and prioritise support tickets (Freshdesk) Maintain accurate documentation and ticket records Escalate issues where required and meet SLA targets Collaborate with internal teams to improve customer experience Required Experience Strong ...

detail with a focus on quality documentation Commercial awareness of scope, effort, and delivery best practice Familiarity with delivery tools and methodologies (e.g. Freshdesk, ClickUp, Toggl) What's in it for me? A competitive salary with generous bonus opportunities Hybrid and flexible working arrangements supporting your work‐life balance Employer ...

site role where the right candidate will learn, develop & grow. Responsibilities Responsible for 1st/2nd Line support using service desk system (Freshdesk) and Remote Management and Monitoring system (Atera) Responsible for 1st/2nd Line support for offsite backup solution (Altaro and MBS), Responsible for 1st/2nd Line ...

conferencing (Teams, Zoom, Webex), networking, audio systems , and control platforms (Crestron, QSC, etc.). Comfortable responding to and managing service tickets using platforms like Freshdesk (or similar). Experience in configuring, installing, and supporting AV solutions in client-facing environments. A positive, proactive attitude and the ability to mentor junior ...

/software support Strong communication and problem-solving skills Good attention to detail and customer focus Able to learn new systems quickly Desirable: SQL, Freshdesk or similar tools, ISO awareness, asset management or public sector exposure Hours Mon–Thu: 09:00–17:00 Fri: 09:00–16:30 On-call ...

troubleshooting, and image/video editing Extras that make you shine: ISO 9001/27001 knowledge, SQL, asset management experience, or support portal experience (Freshdesk etc.) Apply! If this role sounds of interest, click apply to send your CV or if you have any questions please contact Kirk at Pertemps ...

Adobe tools (Photoshop, InDesign, Illustrator) Exposure to CMS platforms or digital tools Any experience in hospitality or customer-facing rolesFamiliarity with ticketing systems (Zendesk, Freshdesk etc. ...

Support Operations and Customer Experience Lead our 24/7 global customer support operation, including ticket handling, live chat, email, and social channels. Use Freshdesk as the core tool for support, ensuring it is set up for efficiency, reporting, and scale. Build and manage internal and third-party agent workflows … Must-Haves 5+ years of experience in customer support or customer experience, ideally in a digital-first, global business. Strong hands-on knowledge of Freshdesk (or similar platforms like Zendesk or Intercom). Proven track record in leading support operations in a 24/7/365 environment. Data-driven ...