Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line SupportAnalyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from … colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. More ❯
The Finance Systems & ITSupportAnalyst acts as the dedicated technical specialist for all Finance-related systems, providing expert-level support, system administration, and data management across platforms such as Microsoft Dynamics, SQL Server, Visual Studio, Power Bi, Metabase and associated tools. In addition to Finance systems expertise, this role provides general IT function, contributing … to the stability, integration, and performance of business-critical applications across the organisation. Key Responsibilities Finance Systems Administration & Support Serve as the primary IT point of contact for Finance systems, ensuring smooth operation and timely issue resolution. Support and administer Microsoft Dynamics, Evision and related financial applications. Develop and maintain SQL scripts, queries, and reports to support … tools to ensure data accuracy and integrity. Maintain and optimise Metabase dashboards and reports, ensuring reliable, insightful financial reporting. Oversee user access, permissions, and system configurations in accordance with IT and Finance policies. Collaboration & Continuous Improvement Work closely with Finance teams to understand system needs, recommend improvements, and implement solutions. Collaborate with vendors and internal IT teams on More ❯
155 Portsoken House, EC3N 1LJ London, United Kingdom, Portsoken
smart managed solutions
The Finance Systems & ITSupportAnalyst acts as the dedicated technical specialist for all Finance-related systems, providing expert-level support, system administration, and data management across platforms such as Microsoft Dynamics, SQL Server, Visual Studio, Power Bi, Metabase and associated tools. In addition to Finance systems expertise, this role provides general IT function, contributing … to the stability, integration, and performance of business-critical applications across the organisation. Key Responsibilities Finance Systems Administration & Support Serve as the primary IT point of contact for Finance systems, ensuring smooth operation and timely issue resolution. Support and administer Microsoft Dynamics, Evision and related financial applications. Develop and maintain SQL scripts, queries, and reports to support … tools to ensure data accuracy and integrity. Maintain and optimise Metabase dashboards and reports, ensuring reliable, insightful financial reporting. Oversee user access, permissions, and system configurations in accordance with IT and Finance policies. Collaboration & Continuous Improvement Work closely with Finance teams to understand system needs, recommend improvements, and implement solutions. Collaborate with vendors and internal IT teams on More ❯
continues to expand its trading activities, as we are determined to develop the next generation of world class Elite traders. Job Summary: We are looking for an enthusiastic Senior ITSupportAnalyst to join our headquarters in London. You will primarily be working on desktop support and providing assistance to both in-house and remote traders. … full-time, on-site role, requiring someone who can thrive under pressure and is eager to learn and expand on their career. A minimum 4 years experience in an IT role is preferable, we are open to candidates with a solid understanding of technology and a willingness to develop their skills. Key Responsibilities: Provide immediate 1st/2nd & 3rd … line ITsupport to traders and staff, resolving technical issues quickly and efficiently Install, configure, and maintain hardware, operating systems, and applications Monitor and maintain desktops, laptops, and network systems Troubleshoot application, system, and network issues and resolve hardware/software faults Produce clear procedural documentation and incident reports Support the rollout of new applications or hardware More ❯
continues to expand its trading activities, as we are determined to develop the next generation of world class Elite traders. Job Summary: We are looking for an enthusiastic Senior ITSupportAnalyst to join our headquarters in London. You will primarily be working on desktop support and providing assistance to both in-house and remote traders. … full-time, on-site role, requiring someone who can thrive under pressure and is eager to learn and expand on their career. A minimum 4 years experience in an IT role is preferable, we are open to candidates with a solid understanding of technology and a willingness to develop their skills. Key Responsibilities: Provide immediate 1st/2nd & 3rd … line ITsupport to traders and staff, resolving technical issues quickly and efficiently Install, configure, and maintain hardware, operating systems, and applications Monitor and maintain desktops, laptops, and network systems Troubleshoot application, system, and network issues and resolve hardware/software faults Produce clear procedural documentation and incident reports Support the rollout of new applications or hardware More ❯
South West London, London, England, United Kingdom
Travel Trade Recruitment
Great opportunity available for an ITSupportAnalyst to join an award-winning Luxury Tour Operator in London, this role is to provide assistance to all IT users. The role as an ITSupportAnalyst is available on a hybrid basis. The purpose of this role is to be part of a proactive … team of support staff responsible for delivering a high quality, customer-focused and professional service to all IT users. General Duties: Identification and participation in ad hoc projects to improve the efficiency and quality of services provided by the IT department. Join the out of hours rota. Maintenance of relationships with third party suppliers and internal departments. … as may be required from time to time. The Job: Field incoming help requests from end users via telephone, e-mail, or Teams in a courteous manner. Liaise with IT 'customers' on reported faults to keep them updated on progress, fostering and maintaining effective working relationships at all times. Record, track, and document the help desk request problem-solving More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
GroupNexus
Role: ITSupportAnalyst Location: Hampstead, North London/Remote Working Salary: Up to 35k Full time: Mon – Fri 0900-1700 Reporting to: Head of Customer Service & Monitoring About us: Group Nexus is an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility … clients and as a result, we strive to provide them with the highest service levels at all times. With a recent multi-million pound investment in digital technology and IT infrastructure, we are uniquely positioned within our sector and are able to offer our clients best-in-industry solutions to meet their ever-changing needs. About the role: The … NexusPlatform SupportAnalyst role is responsible for providing first/second line support to both internal and external customers for solutions covering all aspects of the NexusPlatform solution. This is an exciting opportunity for a candidate looking to improve their technical support skills and experience. Working within a fast-paced and dynamic team, the candidate will More ❯
that values integrity, continuous improvement, and customer service. Operating across a hybrid and multi-site environment, the business is committed to investing in its people and delivering high-quality IT services that support operational excellence. Your new role As an ITSupportAnalyst, you'll be a key part of the IT Service Desk … team, providing first-line technical support to users across the organisation. You'll manage incoming calls and service requests, troubleshoot issues, and aim for first-call resolution wherever possible. You'll also escalate more complex problems to second-line support teams while keeping users informed throughout.Your responsibilities will include software licence management, asset tracking, and occasional on-site … support. You'll contribute to continuous service improvement and support wider IT projects such as device refreshes and user training initiatives. What you'll need to succeed To be successful in this role, you'll bring: Strong experience in ITsupport within a hybrid or multi-office environment. Proficiency in Microsoft Windows 10/11, Office More ❯
A well-established architectural practice is looking for a personable and driven ITSupportAnalyst to join its expanding team based in Central London. Please note this role is Inside IR35 and fully office based (5 days per week).In this role you will work as part of a small team to deliver a smooth and efficient … IT laptop roll-out project. You will configure, set up and distribute the new laptops to staff, so technical competence and consummate communication skills are essential as you will be expected to provide a first-class user experience at all times.In order to be suitable for this position you will possess relevant IT qualifications and have proven technical … experience supporting IT hardware, Microsoft Windows, Office 365 and Active Directory.This is an excellent opportunity for a dynamic ITSupportAnalyst to join a progressive and growing business. More ❯
Birmingham, West Midlands, England, United Kingdom
Oliver James
ITSupport Engineer - Birmingham (Onsite 5 days per week) Are you a driven and energetic IT professional ready to take on your next challenge We're looking for a 2nd Line ITSupport Engineer to join a busy, fast-paced team supporting a key NHS environment in Birmingham. What you'll be doing Providing 2nd … line technical support across desktop, infrastructure and application environments Supporting and maintaining Microsoft-based systems (Windows 10/11, Office 365, Active Directory, Azure, Intune, etc.) Managing incidents, troubleshooting hardware/software issues and escalating where necessary Delivering outstanding customer service to end users and ensuring SLAs are met Collaborating with internal teams and external suppliers to ensure smooth … day-to-day operations What we're looking for: Previous NHS or healthcare sector ITsupport experience (highly desirable) Strong knowledge of Microsoft technologies - O365, Active Directory, Windows Server, Azure, Intune, etc. Confident supporting a wide range of users in a busy environment Excellent communication and problem-solving skills A proactive, energetic attitude - someone who loves getting stuck More ❯
Manchester, Lancashire, England, United Kingdom Hybrid/Remote Options
Carrington Recruitment Solutions Ltd
Legal IT Application SupportAnalyst, M365, Visual Files, Practice Management, Manchester, Mainly Remote Application SupportAnalyst required to work for a law firm based in Manchester. This role is mostly remote, with circa 2 days per week required in the office. We need a good, all round Legal IT Application SupportAnalyst with experience in M365 (therefore Office 365 and Sharepoint 365 etc) and it is preferred you have experience with Aderant, the Practice Management System (supporting the basics). Alternatively, the likes of Elite 3E could be considered. Basic SQL skills are required too. We also want someone who is prepared to upskill in the likes of more high … level Aderant queries and requests, along with making a start with Python Development. It really is a great opportunity to develop your skills with the fantastic team around you that are prepared to invest the time into you. There will also be the chance to go on an AI Learning journey with them too. Read on for more details... More ❯
Harrogate, North Yorkshire, England, United Kingdom Hybrid/Remote Options
Carrington Recruitment Solutions Ltd
Legal IT Application SupportAnalyst, M365, Visual Files, Practice Management, Leeds, Mainly Remote Application SupportAnalyst required to work for a law firm based near Leeds, West Yorkshire. This role is mostly remote, with circa 2 days per week required in the office. We need a good, all round Legal IT Application SupportAnalyst with experience in M365 (therefore Office 365 and Sharepoint 365 etc) and it is preferred you have experience with Aderant, the Practice Management System (supporting the basics). Alternatively, the likes of Elite 3E could be considered. Basic SQL skills are required too. We also want someone who is prepared to upskill in the likes of … more high level Aderant queries and requests, along with making a start with Python Development. It really is a great opportunity to develop your skills with the fantastic team around you that are prepared to invest the time into you. There will also be the chance to go on an AI Learning journey with them too. Read on for More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Carrington Recruitment Solutions Ltd
Legal IT Application SupportAnalyst, M365, Visual Files, Practice Management, London, Mainly Remote Application SupportAnalyst required to work for a law firm based in Central London. This role is mostly remote, with circa 2 days per week required in the office. We need a good, all round Legal IT Application SupportAnalyst with experience in M365 (therefore Office 365 and Sharepoint 365 etc) and it is preferred you have experience with Aderant, the Practice Management System (supporting the basics). Alternatively, the likes of Elite 3E could be considered. Basic SQL skills are required too. We also want someone who is prepared to upskill in the likes of more high … level Aderant queries and requests, along with making a start with Python Development. It really is a great opportunity to develop your skills with the fantastic team around you that are prepared to invest the time into you. There will also be the chance to go on an AI Learning journey with them too. Read on for more details... More ❯
therapies to reach patients around the worldand were looking for passionate individuals who embody our core values every day: Responsible, Responsive, Resilient, and Respectful. Were currently recruiting for an ITSupportAnalyst to join our Information Services team. In this role, you will manage, analyse, schedule and perform ITsupport for data and communication systems … all sites including telecommunications, audio and visual systems, playing a key role in advancing our mission and making a real difference. Your responsibilities in this role would be: Provide IT analysis and technical support to employees, covering both hardware and software systems to deliver a successful resolution. Maintain and repair IT systems and equipment (hardware, peripherals and … software) to ensure they are functioning effectively. Install IT equipment and software to meet user(s) needs. Assist in the development and technical support of the technology infrastructure for both voice and data. Document the introduction of new equipment and maintain equipment records to satisfy regulatory audit requirements. Knowledge of security protocols and best practices Support and More ❯
West Midlands, United Kingdom Hybrid/Remote Options
TXP
1st Line ITSupportAnalyst 3 Month contract Full time hours, Mon - Fri £150.00 - £172.00 Per Day (dependant upton experience) - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1st Line SupportAnalyst to work at our client's impressive … HQ site in the West Midlands. This is a very customer focused role, with primary responsibility for 1st line support for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. The role will involve: Provision of 1st line support for all applications and technical … connectivity issues Ownership of tickets VPN connections Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of support documentation Liaison with suppliers, service groups and customers to ensure that agreed service levels are met Skills/Experience: Strong experience in a 1st line IT service desk More ❯
West Midlands, England, United Kingdom Hybrid/Remote Options
TXP Technology x People
1st Line ITSupportAnalyst 3 Month contract Full time hours, Mon - Fri £150.00 - £172.00 Per Day (dependant upton experience) - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1st Line SupportAnalyst to work at our client's impressive … HQ site in the West Midlands. This is a very customer focused role, with primary responsibility for 1st line support for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. The role will involve: Provision of 1st line support for all applications and technical … connectivity issues Ownership of tickets VPN connections Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of support documentation Liaison with suppliers, service groups and customers to ensure that agreed service levels are met Skills/Experience: Strong experience in a 1st line IT service desk More ❯
Warwickshire, United Kingdom Hybrid/Remote Options
TXP
1st Line ITSupportAnalyst 3 Month contract Full time hours, Mon - Fri £160.00 Per Day - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1st Line SupportAnalyst to work at our client's impressive HQ site in Warwickshire. … home/remotely, you will have a professional environment where there are limited interruptions/distractions. This is a very customer focused role, with primary responsibility for 1st line support for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. The role will involve: Provision … of 1st line support for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Ownership of tickets Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of support documentation Liaison with suppliers, service groups and More ❯
Warwickshire, England, United Kingdom Hybrid/Remote Options
TXP Technology x People
1st Line ITSupportAnalyst 3 Month contract Full time hours, Mon - Fri £160.00 Per Day - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1st Line SupportAnalyst to work at our client's impressive HQ site in Warwickshire. … home/remotely, you will have a professional environment where there are limited interruptions/distractions. This is a very customer focused role, with primary responsibility for 1st line support for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. The role will involve: Provision … of 1st line support for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Ownership of tickets Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of support documentation Liaison with suppliers, service groups and More ❯
IT Infrastructure SupportAnalyst Up to £47,000 | 12-Month Fixed Term Contract | 3 Days Onsite We’re supporting our client in the search for an experienced IT Infrastructure SupportAnalyst to join their Business Change and Infrastructure team on a 12-month fixed term basis. This is an exciting opportunity to play a … key role in a major IT transformation project, providing technical expertise and hands-on support across infrastructure, servers, and cloud environments. You’ll work closely with external service providers and international technical teams, ensuring smooth delivery and operational excellence. Key Responsibilities: Provide technical support and coordination across infrastructure and project tasks. Manage and troubleshoot issues related to … Active Directory, Windows Server, and telephony systems (including call recording). Collaborate with managed service providers and overseas IT teams to align infrastructure standards. Ensure compliance with IT policies, procedures, and security requirements. Take ownership of incidents and proactively drive continuous service improvement. What We’re Looking For: Strong infrastructure and end-user support background. Proven experience More ❯
IT Infrastructure SupportAnalyst Up to £47,000 | 12-Month Fixed Term Contract | 3 Days Onsite We’re supporting our client in the search for an experienced IT Infrastructure SupportAnalyst to join their Business Change and Infrastructure team on a 12-month fixed term basis. This is an exciting opportunity to play a … key role in a major IT transformation project, providing technical expertise and hands-on support across infrastructure, servers, and cloud environments. You’ll work closely with external service providers and international technical teams, ensuring smooth delivery and operational excellence. Key Responsibilities: Provide technical support and coordination across infrastructure and project tasks. Manage and troubleshoot issues related to … Active Directory, Windows Server, and telephony systems (including call recording). Collaborate with managed service providers and overseas IT teams to align infrastructure standards. Ensure compliance with IT policies, procedures, and security requirements. Take ownership of incidents and proactively drive continuous service improvement. What We’re Looking For: Strong infrastructure and end-user support background. Proven experience More ❯
Brother, MasterChef, Peaky Blinders, Rogue Heroes, Marie Antoinette, Grantchester, Deal or No Deal, Home and Away, Love Triangle, Mr Bean and Black Mirror . Job Purpose Provide first-line ITsupport and technical assistance to Banijay Rights staff in the London office and across international offices. This role ensures the smooth running of hardware, software, and systems, delivering … prompt and professional support to all users. Responsibilities: Investigate, diagnose, and resolve hardware and software issues. Triage and manage IT Helpdesk tickets, escalating to senior team members where appropriate. Maintain accurate records of IT assets, software licences, and related documentation. Set up and configure laptops, workstations, and other IT equipment. Conduct routine maintenance, including patch management … and security updates. Perform regular audits of IT hardware and software. Configure and support additional hardware such as smartphones, iPads, and printers. Manage stock levels of equipment, consumables, and supplies. Administer user accounts (starters, leavers, permission changes) across Active Directory, Entra ID, Exchange, and other systems. Deliver onboarding sessions and basic IT training for new starters. SupportMore ❯
Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused ITSupport Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and … long-term progression into areas like systems administration, implementation or IT projects.You'll be part of a close-knit IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and … driving improvements through collaboration with users, developers, and senior leaders.You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line ITSupport role Strong troubleshooting skills across hardware, software More ❯
Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused ITSupport Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and … long-term progression into areas like systems administration, implementation or IT projects. You'll be part of a close-knit IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes … and driving improvements through collaboration with users, developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line ITSupport role Strong troubleshooting skills across More ❯
Bradford, Dudley Hill, West Yorkshire, United Kingdom
Big Red Recruitment Midlands Limited
Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused ITSupport Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and … long-term progression into areas like systems administration, implementation or IT projects. You'll be part of a close-knit IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes … and driving improvements through collaboration with users, developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line ITSupport role Strong troubleshooting skills across More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
SME Graduate Employment Ltd
Have you got a mind for technology? Enjoy helping people and solving problems? The business provides a wide range of IT services and solutions to small to medium sized businesses across a range of industry sectors. You will be helping them with day-to-day problems that come up with their IT systems and equipment. For example, they … may have a problem with Windows 10 or macOS computers; or you may be giving application support for Microsoft Office and Adobe products. Or it could be something related to cyber security, or file-sharing systems. And as you get more experience, you'll be handling more complex problems. You’ll be speaking with the customer to establish … PC renovation and replacement projects, to Cloud services deployments, to implementing whole infrastructures on both a small and large scale. You will gain experience of a wide range of IT disciplines that you would not expect to cover working for a large company. TRAINING AND DEVELOPMENT Your job title will be Graduate ITsupport analyst. You’ll More ❯