5 of 5 IT Support Analyst Jobs in the North of England

IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst Summary: The Service … Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under … pressure. IT Service Desk Analyst/1st Line Support Analyst Key Responsibilities: * Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded More ❯

IT Training and Support Analyst York/Hybrid Competitive salary + Excellent Benefits This multi-site professional services firm are looking for an experienced IT Training and Support Analyst to join their team. This is a brand-new role, which would suit someone who enjoys working with people and supporting positive change. On-top … of delivering engaging training sessions, youll support the rollout of new technology and processes, acting as the SME for business process support. As an IT Training Analyst, you will also provide occasional second-line support where queries relate to how systems or processes should be used. You will also support onboarding of new joiners with … will be primarily on-site for the probationary period, with the opportunity for hybrid working once you are settled. Key responsibilities: As part of a team, help deliver the IT Training Strategy. Design and deliver training material in various different formats Monitor and assess staff knowledge absorption and the effectiveness of training Design and deliver training feedback evaluations for More ❯

Job Title: IS Support Analyst (2nd Line Support) Location: Morpeth, Northumberland Salary: £30,000-£32,000 per annum Are you a skilled IT professional looking to take the next step in your support career? We're seeking a proactive and technically capable IS Support Analyst to deliver expert second-line IT support across Laboratory, Packaging, and Pharmaceutical manufacturing environments. About the Role: As an IS Support Analyst, you'll act as a vital link between the IT Helpdesk and end users working in highly regulated GxP environments. You will troubleshoot issues, maintain system integrity, and ensure minimal downtime of business-critical and validated systems. This role is key … to supporting seamless operations in both laboratory and production settings. Key Responsibilities: Provide second-line IT support for end users across regulated operational areas. Troubleshoot and resolve complex software, hardware, and infrastructure issues. Support and maintain validated workstations, instrumentation PCs, and specialized systems like LIMS, SCADA/HMI, and PLC-integrated devices. Collaborate with infrastructure teams and More ❯

IT Support Technician - £25,000-£29,000 - Cumbria – Onsite (with an on-call rota) An established organisation is currently seeking an IT Support Technician to join its internal technology team. With a strong focus on performance, customer satisfaction, and seamless internal operations, this role plays a key part in keeping critical systems running smoothly across the … on, office-based role working five days a week from the company’s office, with occasional travel to other sites. The successful candidate will also be part of the IT on-call support rota, helping to ensure continuity of service outside of standard hours. With a collaborative culture and a genuine commitment to individual growth, this is a … great opportunity for someone who’s looking to take the next step in their IT support career, within a structured and supportive environment. Key Responsibilities: Provide 1st and 2nd line technical support across the organisation. Log, prioritise, and track IT issues and service requests in line with internal service levels. Troubleshoot and resolve a range of More ❯

Liverpool Football Club are currently recruiting for a IT Senior Analyst - 2nd line support to join our Digital team.You will be a hands-on problem solver and subject matter expert, providing second-line technical support and premium service to senior stakeholders. This role is an escalation point for first-line support, requiring in-depth IT knowledge, strong problem-solving skills, and a proactive, customer-focused approach. What will you be doing? Provide proactive and reactive support for IT hardware across all sites, including remote and on-site troubleshooting. Fulfil service requests escalated from first line that require in-person execution. Manage escalated issues end-to-end, ensuring clear stakeholder communication. Collaborate with … 3rd line teams on complex problems and incidents. Identify and implement process improvements and automation opportunities. Perform regular maintenance to ensure maximum uptime of assets and a 'compliant' estate. Support the Service Desk Manager in delivering IT projects and rollouts. Build, maintain and grow strong relationships with key stakeholders across all sites. Contribute to IT security, compliance More ❯