Technical Support Team Leader - Permanent - West Essex
- Hiring Organisation
- Robson Bale Ltd
- Location
- Essex, UK
- Employment Type
- Full-time
second, and third line support tickets, ensuring timely and efficient resolution of technical issues. Provide comprehensive support to customers, addressing requirements across laptops, Servers, Microsoft Office 365, hosted telephone systems, mobile devices, broadband, and cybersecurity. Strive to ensure client satisfaction surveys consistently achieve a minimum rating of four … across their responsibilities. Excellent communication abilities are equally important, as the role demands clear interaction with colleagues, clients, and other stakeholders. Proficiency in using Microsoft Word, Excel, PowerPoint, and CRM systems is a prerequisite, supporting the candidate's capacity to carry out administrative and operational duties effectively. Applicants must ...