and support to our Airwallex team in our offices and remotely. We're obsessed with delivering a fantastic support experience and world-class customer service. From new hire IT onboarding to service desk tickets and walk-up support, meeting room and all-hands AV, you'll be the "face" of IT to our Airwallex team. You'll be the first … This job is in-office. This role requires regular on-site days in our office Monday-Thursday, with reasonable flexibility to be in when needed, such as to support onboarding, events or team initiatives. Key Responsibilities Provide on-site and remote IT support for Airwallex employees and contractors, on macOS and windows, and hardware support for PC and Apple hardware … Strong SaaS troubleshooting skills - i.e. Zoom, Slack, Google Chrome, Google Workspace, etc. Provide AV support for meeting rooms, all-hands event spaces and office technology Run new hire IT onboarding events every week - help our new starters set up their computers, accounts, and onboard to Airwallex Basic administration of one or more applications - Google Workspace, Slack, Okta and assist with More ❯
are fully enabled to help clients Build the Future of the Sports. You will also get opportunities to sharpen your project and change management skills by supporting the Technology onboarding and integration of our new markets and acquisitions as we rapidly expand. Requirements Your main duties & responsibilities: Developing, implementing and assuring ITSM practices across Workplace Tech to ensure timely and … and progressive Changes and Releases, and driving Continual Service Improvement Planning and delivering change projects within the scope of Workplace Tech, including those identified through Service Improvement and the onboarding and integration of new offices and Two Circlers through expansion and acquisition Mentoring other Two Circlers in Service Management skills and methods to develop their knowledge and champion the practice … benefits that we offer; as a taste: Hybrid working: we'd love for you to come into our office at least 2-3 days a week, especially during your onboarding Performance planning: potential to have a salary increase every 6 months and progress your career Discretionary company bonus Tickets to sporting events Renowned Team Days and events (this June, we More ❯
You'll derive actionable insights from data to inform product decisions, from improving our onboarding flow to driving game feature performance. You'll help build conviction on high-value areas and challenge assumptions if there are faster or more effective ways to scale the game. You'll contribute to the broader Product Analytics goals, such as democratising data. You'll … A/B tests that lead to a better understanding of gamer behaviour. You'll contribute to the broader Product Analytics goals, such as democratising data. Eventually hiring and onboarding new team members across the team. What are we looking for? Track record of delivering actionable insights that have led to positive results. Ability to clearly and concisely explain key More ❯
Redhill, England, United Kingdom Hybrid / WFH Options
Elvis Eckardt Recruitment
documentation Manage support case handovers, minor project delivery, and escalation paths Maintain accurate records in secure platforms (e.g., Secure Insight) Track trends across cases and initiate process improvements Deliver onboarding and training for 1st and 2nd line support staff Support MoD programme rollouts and documentation standards Support obsolescence planning and spare part procurement Be willing to 'roll up sleeves' and … in a secure, mission-critical support environment Interaction with senior MoD and government stakeholders Opportunities to drive service improvement initiatives and shape process standards Supportive team culture and structured onboarding Competitive salary and benefits package Application Process: Please submit your resume and a cover letter detailing your experience and qualifications. Equal Opportunity Employer: We are committed to creating a diverse More ❯
Maintain and evolve the cross-product design system in partnership with Design to ensure consistency and scalability Success Metrics Front-end & Hosted UX adoption rate Funnel-conversion improvements (e.g., onboarding completion %) Time-to-value reductions for new customers CSAT/NPS scores for RiskOS and Hosted UX flows Qualifications 7+ years of product-management experience delivering UX-intensive SaaS or … consumer-grade products, with proven ownership of the full product lifecycle. Demonstrated success shipping self-serve onboarding flows or low-code/no-code configuration tools. Strong grasp of user-centered design principles; able to critique UI/UX and speak the language of designers. Data-driven mindset—comfortable with product analytics, funnel metrics, and A/B testing. Excellent More ❯
planning and care benefits Our Commitment We are an equal opportunity employer and value diversity. Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details. Our Commitment We are an equal opportunity employer and value diversity. Any information we receive from you will be used only … in the hiring and onboarding process. Please see our privacy notice for more details. More ❯
Walbrook Wharf, Upper Thames Street, London, England
JUST I.T. TRAINING LIMITED
to start. Role As the first point of contact for many associate queries, you’ll be central to ensuring smooth HR operations. Your responsibilities will span several key areas: Onboarding & Offboarding: Lead welcome meetings, coordinate induction sessions, guide new joiners through HR systems and policies, and manage offboarding processes including reference requests Employee Relations Support: Provide first-line support for … monthly newsletters and benefits bulletins and keep our intranet content fresh and relevant Audit & Procurement Support: Assist with audit preparation for ISO certifications and collaborate with procurement on supplier onboarding, purchase orders, and invoicing You Are: You’re curious, detail-oriented, and eager to learn about HR. You enjoy working with people and thrive in a team environment where ideas More ❯
partnerships. Market Research & Customer Insights: Conduct continuous market, competitor, and customer research to identify opportunities for growth, positioning, and product-market fit. Analyze UK clients trading behavior, segment performance, onboarding friction, and funnel leakage to optimize mid- and lower-funnel activities. Channel Performance & Optimization: Collaborate with digital, programmatic, and performance marketing teams to localize and optimize channel mix, creative, and … delivery of UK business goals. Work closely with the UK Managing Director and CMO to report performance metrics, budgets, timelines, and outcomes. Customer Experience & Retention: Lead initiatives to enhance onboarding UX (e.g., questionnaires, explainers, tooltips), loyalty programs, and premium member benefits. Identify and execute community-building opportunities such as webinars, local events, VIP programs, and influencer partnerships tailored to the More ❯
contact for Capture One's global enterprise customers, fostering strong relationships with users and stakeholders to boost product adoption and satisfaction. Set customers up for success: Guide clients from onboarding to full adoption, working with Account Managers to prioritize activities and report progress. Collaborate with product and training teams to optimize customer experience. Monitor customer health: Engage with sales operations … What we are looking for: 3-5 years of B2B customer success experience, preferably in a small to mid-size SaaS company. 3+ years working with enterprise customers on onboarding, adoption, support, and renewals. Strong organizational and time management skills. Fluency in English; additional languages are a plus. Familiarity with HubSpot. Knowledge and passion for photography is a bonus. Why More ❯
Engineering, and Supplier Quality teams to drive New Product Introduction (NPI) initiatives and supplier qualification processes across the APAC region. Your expertise will be crucial in identifying, evaluating, and onboarding new suppliers while developing strategic multi-sourcing strategies to build a robust and resilient supply chain. Key job responsibilities Strategic Leadership & Supply Chain Development: - Develop and execute a comprehensive APAC … best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. Posted: February 28, 2025 (Updated about 1 hour ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal More ❯
Engineering, and Supplier Quality teams to drive New Product Introduction (NPI) initiatives and supplier qualification processes across the APAC region. Your expertise will be crucial in identifying, evaluating, and onboarding new suppliers while developing strategic multi-sourcing strategies to build a robust and resilient supply chain. Key job responsibilities Strategic Leadership & Supply Chain Development: Develop and execute a comprehensive APAC … best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is committed to a More ❯
our open banking platform strategy through various product development initiatives that support our customer portal approach and roadmap globally. This includes product management across: The Developer Portal for technical onboarding and API support The Client Portal for post-integration customer access and operations The Consumer Portal for data-sharing transparency, consent management, and disputes In this role, you will: Lead … to deliver intuitive, compliant, and localized experiences across all portal types. Collaborate with engineering and Platform Services to integrate portal functionality with underlying systems such as billing, access management, onboarding workflows, authentication, and reporting. Define and manage product initiatives, epics, and user stories in Aha! and Jira; prioritize portal backlogs based on regional needs and global roadmap. Engage with regional More ❯
maintaining animation assets to ensure easy access and retrieval. Ensuring animation assets meet quality standards and technical specifications. Providing support for animation asset versioning and localisation. 3D Asset Management: Onboarding, validating, and optimising 3D assets for use in animation production. Managing 3D asset libraries and ensuring compatibility with animation workflows. Conducting quality checks on 3D models, textures, and rigs to … Desired Qualifications and Experience: 2+ years of experience in Media Production, QC, and mastering experience. Degree in Media Production, Film, Animation, or a related field. Experience with 3D asset onboarding, validation, and optimisation. Familiarity with animation workflows and archiving best practices. More ❯
open banking platform strategy through various product development initiatives that support our customer portal approach and roadmap globally. This includes product management across: 1. The Developer Portal for technical onboarding and API support 2. The Client Portal for post-integration customer access and operations 3. The Consumer Portal for data-sharing transparency, consent management, and disputes In this role, you … to deliver intuitive, compliant, and localized experiences across all portal types. • Collaborate with engineering and Platform Services to integrate portal functionality with underlying systems such as billing, access management, onboarding workflows, authentication, and reporting. • Define and manage product initiatives, epics, and user stories in Aha! and Jira; prioritize portal backlogs based on regional needs and global roadmap. • Engage with regional More ❯
both pre-sales and post-sales activities, supporting customers as they evaluate, adopt, and scale Auquan's AI solutions. Working closely with senior colleagues, you'll be involved in onboarding, solution mapping, user training, and ensuring continued customer value-building practical experience in client engagement, technical workflows, and applied AI in financial services. This role offers a strong foundation for … time. What You'll Do Support solution design - Work with clients and senior solution engineers to translate business needs into operational workflows powered by Auquan's platform. Assist with onboarding - Help configure and implement solutions for new clients, contributing to a smooth and successful launch. Engage across the lifecycle - Contribute to both pre-sales discovery and post-sales success planning. More ❯
rhythms across North America, EMEA, APAC, and LATAM. Partner with regional sales leaders to tailor programs to local market dynamics, sales cycles, and customer personas. Enterprise Sales Readiness: Lead onboarding, continuous education, and role-based training for enterprise Account teams focused on complex deal cycles, multi-stakeholder selling, and account-based strategies. Reinforce strategic selling methodologies (e.g., MEDDICC, SPICED, Challenger … solutions, features, pricing updates, and competitive positioning. Align with Partner Enablement to support indirect sales and channel strategies globally. Performance Metrics & Insights: Define, track, and report enablement KPIs globally-onboarding ramp time, time to first deal, win rate by region, average deal size, sales cycle length. Use insights from Salesforce to diagnose performance gaps and refine strategies. Tool & Process Optimization More ❯
Responsibilities: Define, develop and maintain a clear subscription and account management product strategy and roadmap, aligned to the BritBox global business strategy. Own and evolve the user experience for onboarding, billing, subscription changes, account settings, authentication, and cancellation processes. Identify customer pain points through analytics, research, and customer feedback - translating them into actionable improvements and new product opportunities. Lead prioritisation … but the foundation of how we work together, every day. Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback. We are proud of our values and seek to hire people who resonate with them This job spec is not exhaustive and may change from time More ❯
installation, Commissioning & Qualification and post Launch ramp up. You will enjoy the rewarding experience to launch an Amazon Fulfillment Center or to upgrade an existing one. After initial months onboarding, you will be progressively given important and extending responsibilities, within the project and aside it, by taking the lead on other business horizontal tasks. You will be constantly helped by … best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and More ❯
using the Quickbooks platform achieve success and satisfaction. Acting as both a trusted advisor and product expert, your primary mission will be to build and nurture customer relationships, from onboarding new clients through to providing ongoing technical and strategic support. You will work cross-functionally to ensure an unrivalled customer experience, being responsible for a smooth handover from sales, tracking … will: Build and maintain trusted relationships with high-value customers by acting as both a strategic advisor and feature adoption expert for QuickBooks customers. Manage end-to-end customer onboarding, providing technical and strategic support to ensure full adoption and long-term success with QuickBooks products. Regularly engage with customers to assess their satisfaction, track progress toward milestones, and provide More ❯
causes, and action points for improvements Run quarterly pulse checks to gather creator feedback on their payment experience Campaign Insight & Collaboration Support Client Services teams with contracting or creator onboarding tasks from time to time Use frontline insight to advocate for the creator experience in system developments or process changes Track Talent Agencies we work with and maintain an up … to-date tracker of "Rosters" Monitor emerging agencies and opportunities to deepen relationships (e.g. lunch & learns, onboarding support for Product) Style of Working Highly independent, proactive, and outcome-driven, with minimal supervision required. Prioritises a positive creator experience, while making decisions that support the business needs and operational realities. Comfortable working across time zones to support creators globally when needed More ❯
and problem solving for Advisers and clients Identify and escalate client complaints or expression of dissatisfaction Writing Procedures and documenting processes Collaboration with other internal teams including Adviser Support, Onboarding, Investment Operations. Work with Quality Assurance team to ensure high levels of accuracy and ongoing excellence. Contribute positively to the adoption of central Morningstar initiatives eg. OKRs and goal setting … and problem solving for Advisers and clients Identify and escalate client complaints or expression of dissatisfaction Writing Procedures and documenting processes Collaboration with other internal teams including Adviser Support, Onboarding, Investment Operations. Work with Quality Assurance team to ensure high levels of accuracy and ongoing excellence. Contribute positively to the adoption of central Morningstar initiatives eg. OKRs and goal setting More ❯
engines that support DeepL's international user base. Your responsibilities Own and execute DeepL's end-to-end digital lifecycle strategy across self-serve and enterprise segments Drive activation, onboarding, engagement, monetization, and retention across the full customer journey Build and optimize funnel conversion from sign-up to paid, upsell, and expansion; own lifecycle KPIs Design and implement high-impact … lifecycle experiments to accelerate user and revenue growth Partner with Product and Engineering to launch product-led onboarding, nudges, and in-product growth loops Use data and segmentation to deliver personalized, regionally relevant journeys at scale Lead monetization and expansion initiatives that increase ARR and customer lifetime value Own lifecycle tooling and experimentation stack (e.g., Braze, Segment, Mixpanel, etc) Work More ❯
Solihull, West Midlands, England, United Kingdom Hybrid / WFH Options
Robert Walters
s client engagement strategy. What you'll do: As Head of Client Delivery, you will play an instrumental role in shaping how clients experience the organisation's services from onboarding through ongoing partnership. Your day-to-day responsibilities will involve guiding multiple delivery managers and their pods towards shared goals while fostering an environment of collaboration and mutual support. You … improvement initiatives within the client delivery function to foster ongoing development. Support and develop Delivery Managers through coaching, feedback, and structured performance management processes. Align pre-sales commitments with onboarding processes and long-term outcomes by partnering with sales and client success leaders. Oversee strategic accounts directly, ensuring that service standards are met or exceeded while identifying opportunities for further More ❯
central first-line Client Service and Operational Support to our EMEA clients. As Team Lead, this individual will act in a senior capacity to ensure participants, trading operations, technical onboarding and MiFID II requirements are met. Additionally, the Lead will focus on trading system functionalities, global trading protocols, client satisfaction, client account services, automation and individual and team development. How … the team is sufficiently trained in all areas and able to perform their daily tasks efficiently and with low error rate Oversee the end-to-end Dealer/Client onboarding configuration process efficiently Act as an escalation point, resolving client issues efficiently while maintaining strong relationships with internal/external stakeholders Working closely with revenue generating teams, Relationship Management/ More ❯
facing role within the Customer Solutions team, supporting scalable digital solutions across paid, earned, and owned channels. Your mission is to drive growth by guiding clients through seamless integrations, onboarding, and long-term adoption of our platform.You'll use your expertise in system architecture and data strategy to align solutions with client tech stacks, becoming both a trusted advisor to … technology strategy, system integrations, and implementation across digital advertising and marketing platforms. Assess client architectures, define future-state visions, and align them with business goals and technical realities. Oversee onboarding and integration, advising on system design, data flows, and platform compatibility. Ensure technical scalability and product-market fit in go-to-market strategies. Clearly communicate platform capabilities and value to More ❯