Customer Success Manager - Peterlee - Office Based
- Hiring Organisation
- Office Angels
- Location
- Peterlee, County Durham, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 42,000 - 45,000 Annual
parking, Kitchen facilities, fresh fruit & coffee, Social activities & events! The Opportunity You will own the end-to-end customer journey from contract handover through onboarding, implementation, adoption and ongoing account management. Working closely with the Head of Product and Key Product Manager, you'll help customers realise value from … focus: Product training and knowledge building Customer meetings with the Key Product Manager Internal stakeholder relationships Understanding customer needs and success measures Key Responsibilities Onboarding & Implementation Lead onboarding through to go-live Setup, configuration and readiness Deliver training (remote & onsite) Manage documentation and handover Customer Management Primary contact and escalation ...